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Top Trends in Commercial
Banking: 2021
November 2020
Link: https://www.capgemini.com/top-trends-in-2020/
2© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
 FinTech investment propels digital business lending
amid the pandemic
 Banks identify new ways of doing business to
continue seamless customer support
 Value Added Services will be critical for banks
seeking to meet customer expectations
 Banks leverage Open X to create an experiential and
agile business model
 Commercial banks help clients integrate banking
within the corporate workflow
 Sparked by COVID-19 parameters, banks transform
and drive customer experience to new heights
 Banks use cognitive technologies to strengthen
credit risk management
 Incumbent banks rethink their existing business
model thanks to the arrival of tech players in the
small- and medium-enterprise segment.
Business
Resilience
Customer
Centricity
Intelligent
Processes
Go-To-Market
Agility
Open
Ecosystem
Top Trends in Commercial banking for 2021 by Capgemini
3© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
Source: Capgemini Financial Services Analysis, 2020.
Trend 1 – Banks integrate banking applications within clients’ enterprise resource planning (ERP) systems
Benefits of
banking-ERP
systems
integration
Convenient,
secure
transactions
Real-time
data and
business
insights
Better visibility
into finances
for decision
making
Optimal use
of human
resources
Improved
standardization
and fewer errors
Top Trends in Commercial banking for 2021 by Capgemini
Integration of bank/ERP systems
enables corporations to manage
banking and payment transactions
internally without logging into multiple
platforms for different functions.
Through integration, banks can help corporate clients automate and streamline finance and treasury processes
for smoother data exchange and financial services delivery at the point of need
4© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
Source: Capgemini Financial Services Analysis, 2020.
Trend 2 – Banks use cognitive technologies to strengthen credit risk management
Corporate clients’ uncertain credit risk evaluations during COVID-19 are driving banks
to shift quickly to cognitive technologies
Drivers of
cognitive
technologies
in credit risk
management
Improves
fraud
detection
More accurate
creditworthiness
evaluation
Less investment
compared with
manual analysis
Helps overcome
potential human
error
Reduces risk
assessment
time
Lowers
commercial
loan default
probability risk
Top Trends in Commercial banking for 2021 by Capgemini
5© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 5© Capgemini 2020. All rights reserved |
Revamping legacy business models
through product innovation will help
commercial banks address the
evolving expectations of small- to
medium enterprises
End-to-end
digitalization
needed
Competition from
FinTechs heats up
Contactless and
swift solutions
for SMEs
SME expectations
expand
Why revamp
existing models?
Top Trends in Commercial banking for 2021 by Capgemini
Trend 3 – As FinTechs cater to SMEs, incumbents rethink their existing business models
Source: Capgemini Financial Services Analysis, 2020.
6© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
Superior CX
Advanced
architecture
Digital Transformation/Innovation
Quicker, cost-effective and more efficient solutions
for commercial clients
Robust
ecosystem
End-to-end
digital
experience
Extended
range of
products and
services
Top Trends in Commercial banking for 2021 by Capgemini
Banks transform CX with a focus on digital
Trend 4 - Digital transformation is critical for firms seeking to enhance customer experience
Source: Capgemini Financial Services Analysis, 2020.
7© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
What’s driving
digital lending
platforms?
Smart device
use up
Advancement
in new
technologies
Competition from
non-traditional
players
Regulatory
pressures
Increase in
financial
stimulus
Top Trends in Commercial banking for 2021 by Capgemini
Trend 5 – FinTech investment propels digital business lending amid the pandemic
Source: Capgemini Financial Services Analysis, 2020.
8© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
Seamless
Customer Experience
Personalized
offerings to
boost customer
stickiness
New digital
touchpoints
Agility through
platformification
Top Trends in Commercial banking for 2021 by Capgemini
Trend 6 – Banks identify new ways of doing business to continue seamless customer support
Source: Capgemini Financial Services Analysis, 2020.
9© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
One-stop
shop for
comprehensive
suite of
offerings
New revenue
streams
Boost
customer
loyalty
Integrated
ecosystem
(marketplace)
Top Trends in Commercial banking for 2021 by Capgemini
Banks need value-added services to meet the expectations of small-business clients
Trend 7 – To meet client expectations, Value Added Services will be critical for banks
Source: Capgemini Financial Services Analysis, 2020.
10© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
Quick go-to-market at scale
Reach a wider customer base
Create customer-specific product offerings
Innovate customer communication processes
Automate back-end processes and achieve cost efficiencies
Open X
Collaboration
Top Trends in Commercial banking for 2021 by Capgemini
Commercial banks are turning to Open X to create an experiential and agile business model
Trend 8 – Open X collaboration can help banks build capabilities more quickly
Source: Capgemini Financial Services Analysis, 2020.
11© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020
Capgemini is a global leader in consulting, digital transformation, technology and
engineering services. The Group is at the forefront of innovation to address the
entire breadth of clients’ opportunities in the evolving world of cloud, digital and
platforms. Building on its strong 50-year+ heritage and deep industry-specific
expertise, Capgemini enables organizations to realize their business ambitions
through an array of services from strategy to operations. Capgemini is driven by the
conviction that the business value of technology comes from and through people.
Today, it is a multicultural company of 270,000 team members in almost 50
countries. With Altran, the Group reported 2019 combined revenues of €17billion.
About Capgemini
Learn more about us at
www.capgemini.com
This message contains information that may be privileged or confidential and is
the property of the Capgemini Group.
Copyright© 2020 Capgemini. All rights reserved.
People matter, results count.

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Top Trends in Commercial Banking: 2021

  • 1. Top Trends in Commercial Banking: 2021 November 2020 Link: https://www.capgemini.com/top-trends-in-2020/
  • 2. 2© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020  FinTech investment propels digital business lending amid the pandemic  Banks identify new ways of doing business to continue seamless customer support  Value Added Services will be critical for banks seeking to meet customer expectations  Banks leverage Open X to create an experiential and agile business model  Commercial banks help clients integrate banking within the corporate workflow  Sparked by COVID-19 parameters, banks transform and drive customer experience to new heights  Banks use cognitive technologies to strengthen credit risk management  Incumbent banks rethink their existing business model thanks to the arrival of tech players in the small- and medium-enterprise segment. Business Resilience Customer Centricity Intelligent Processes Go-To-Market Agility Open Ecosystem Top Trends in Commercial banking for 2021 by Capgemini
  • 3. 3© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 Source: Capgemini Financial Services Analysis, 2020. Trend 1 – Banks integrate banking applications within clients’ enterprise resource planning (ERP) systems Benefits of banking-ERP systems integration Convenient, secure transactions Real-time data and business insights Better visibility into finances for decision making Optimal use of human resources Improved standardization and fewer errors Top Trends in Commercial banking for 2021 by Capgemini Integration of bank/ERP systems enables corporations to manage banking and payment transactions internally without logging into multiple platforms for different functions. Through integration, banks can help corporate clients automate and streamline finance and treasury processes for smoother data exchange and financial services delivery at the point of need
  • 4. 4© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 Source: Capgemini Financial Services Analysis, 2020. Trend 2 – Banks use cognitive technologies to strengthen credit risk management Corporate clients’ uncertain credit risk evaluations during COVID-19 are driving banks to shift quickly to cognitive technologies Drivers of cognitive technologies in credit risk management Improves fraud detection More accurate creditworthiness evaluation Less investment compared with manual analysis Helps overcome potential human error Reduces risk assessment time Lowers commercial loan default probability risk Top Trends in Commercial banking for 2021 by Capgemini
  • 5. 5© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 5© Capgemini 2020. All rights reserved | Revamping legacy business models through product innovation will help commercial banks address the evolving expectations of small- to medium enterprises End-to-end digitalization needed Competition from FinTechs heats up Contactless and swift solutions for SMEs SME expectations expand Why revamp existing models? Top Trends in Commercial banking for 2021 by Capgemini Trend 3 – As FinTechs cater to SMEs, incumbents rethink their existing business models Source: Capgemini Financial Services Analysis, 2020.
  • 6. 6© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 Superior CX Advanced architecture Digital Transformation/Innovation Quicker, cost-effective and more efficient solutions for commercial clients Robust ecosystem End-to-end digital experience Extended range of products and services Top Trends in Commercial banking for 2021 by Capgemini Banks transform CX with a focus on digital Trend 4 - Digital transformation is critical for firms seeking to enhance customer experience Source: Capgemini Financial Services Analysis, 2020.
  • 7. 7© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 What’s driving digital lending platforms? Smart device use up Advancement in new technologies Competition from non-traditional players Regulatory pressures Increase in financial stimulus Top Trends in Commercial banking for 2021 by Capgemini Trend 5 – FinTech investment propels digital business lending amid the pandemic Source: Capgemini Financial Services Analysis, 2020.
  • 8. 8© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 Seamless Customer Experience Personalized offerings to boost customer stickiness New digital touchpoints Agility through platformification Top Trends in Commercial banking for 2021 by Capgemini Trend 6 – Banks identify new ways of doing business to continue seamless customer support Source: Capgemini Financial Services Analysis, 2020.
  • 9. 9© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 One-stop shop for comprehensive suite of offerings New revenue streams Boost customer loyalty Integrated ecosystem (marketplace) Top Trends in Commercial banking for 2021 by Capgemini Banks need value-added services to meet the expectations of small-business clients Trend 7 – To meet client expectations, Value Added Services will be critical for banks Source: Capgemini Financial Services Analysis, 2020.
  • 10. 10© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 Quick go-to-market at scale Reach a wider customer base Create customer-specific product offerings Innovate customer communication processes Automate back-end processes and achieve cost efficiencies Open X Collaboration Top Trends in Commercial banking for 2021 by Capgemini Commercial banks are turning to Open X to create an experiential and agile business model Trend 8 – Open X collaboration can help banks build capabilities more quickly Source: Capgemini Financial Services Analysis, 2020.
  • 11. 11© Capgemini 2020. All rights reserved |Commercial Banking Trends 2021 | December 2020 Capgemini is a global leader in consulting, digital transformation, technology and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year+ heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. Today, it is a multicultural company of 270,000 team members in almost 50 countries. With Altran, the Group reported 2019 combined revenues of €17billion. About Capgemini Learn more about us at www.capgemini.com This message contains information that may be privileged or confidential and is the property of the Capgemini Group. Copyright© 2020 Capgemini. All rights reserved. People matter, results count.