Three projects reinforced the key lesson that focusing on precision rather than power or speed leads to better outcomes. The first project documented software and found that adopting DITA and improving existing processes was more effective than a content management system (CMS). The second project created construction education content and similarly found bypassing the CMS in favor of DITA and new processes improved productivity. The third digital humanities project initially struggled using a database but succeeded by focusing on XML delivery. Recent research supports engaging stakeholders and emphasizing customer benefits over technical priorities. The overall lesson is that content modernization projects should focus on collaboration, adapting to challenges, and delivering new value rather than technical investments alone.
Engineering Content: The Discipline of Designing Future-Ready ContentJoe Gollner
A session delivered at Spectrum 2017 at the Rochester Institute of Technology for the STC Rochester Chapter. It pulls together many years of reflection on what really works when it comes to designing content management and publishing systems - and why this has become so important amid the changes wrought by Digital Transformation.
Digital Transformation and the Business of Content (May 2017)Joe Gollner
This talk was delivered as the opening keynote for the virtual track at Lavacon Dublin 2017. It's primary intent is to explore the implications of Digital Transformation for Profession Communicators and for the Content Standards and Technologies that they use.
A presentation given the Center for Information Development Management (CIDM) Content Management Strategies and DITA conference in San Diego 2017. This talk looked at DITA in context of Digital Transformation - so as to consider what this new and changing context means for DITA and what it is that DITA can contribute that is both needed and unique.
Brave New World of Technical CommunicationJoe Gollner
Keynote address at the 2017 Spectrum conference delivered at the Rochester Institute of Technology for the STC Rochester Chapter. Looks at how the work of technical communication must change in the light of Digital Transformation.
DITA - What is it good for? (J Gollner 2015)Joe Gollner
A presentation delivered on April 20, 2015 in Chicago at the annual Content Management Strategies / DITA North America conference. It presents tactics and tools for presenting DITA, and its business benefits, to executive management.
A talk delivered at the Center for Information Development (CIDM) Best Practices conference held in Santa Fe, New Mexico, in September 2016. It is a treatment of the idea of Content 4.0 that focuses on the real implications that come with operating at the higher levels of content practice (3.0 and 4.0).
Information 4.0 for Industry 4.0 (TCWorld 2016)Joe Gollner
An annotated version of a presentation delivered at TCWorld 2016 in Stuttgart, Germany. Explores the concept of Information 4.0 and Content 4.0. Builds connections to the Semantic Web, Internet of Things, Cognitive Computing, and Big Data.
A Content Manifesto (Gnostyx CIDM IDEAS Conference 2020)Joe Gollner
Touching on Digital Transformation, the economics of content, and the history of the content industry, this presentation concludes with a Content Manifesto - seven declarations that define how we, as an industry, should be talking about our work. At one and the same time, this talk is both traditional and radical. If the content manifesto is genuinely adopted then the implementations are massive as are the opportunities.
Engineering Content: The Discipline of Designing Future-Ready ContentJoe Gollner
A session delivered at Spectrum 2017 at the Rochester Institute of Technology for the STC Rochester Chapter. It pulls together many years of reflection on what really works when it comes to designing content management and publishing systems - and why this has become so important amid the changes wrought by Digital Transformation.
Digital Transformation and the Business of Content (May 2017)Joe Gollner
This talk was delivered as the opening keynote for the virtual track at Lavacon Dublin 2017. It's primary intent is to explore the implications of Digital Transformation for Profession Communicators and for the Content Standards and Technologies that they use.
A presentation given the Center for Information Development Management (CIDM) Content Management Strategies and DITA conference in San Diego 2017. This talk looked at DITA in context of Digital Transformation - so as to consider what this new and changing context means for DITA and what it is that DITA can contribute that is both needed and unique.
Brave New World of Technical CommunicationJoe Gollner
Keynote address at the 2017 Spectrum conference delivered at the Rochester Institute of Technology for the STC Rochester Chapter. Looks at how the work of technical communication must change in the light of Digital Transformation.
DITA - What is it good for? (J Gollner 2015)Joe Gollner
A presentation delivered on April 20, 2015 in Chicago at the annual Content Management Strategies / DITA North America conference. It presents tactics and tools for presenting DITA, and its business benefits, to executive management.
A talk delivered at the Center for Information Development (CIDM) Best Practices conference held in Santa Fe, New Mexico, in September 2016. It is a treatment of the idea of Content 4.0 that focuses on the real implications that come with operating at the higher levels of content practice (3.0 and 4.0).
Information 4.0 for Industry 4.0 (TCWorld 2016)Joe Gollner
An annotated version of a presentation delivered at TCWorld 2016 in Stuttgart, Germany. Explores the concept of Information 4.0 and Content 4.0. Builds connections to the Semantic Web, Internet of Things, Cognitive Computing, and Big Data.
A Content Manifesto (Gnostyx CIDM IDEAS Conference 2020)Joe Gollner
Touching on Digital Transformation, the economics of content, and the history of the content industry, this presentation concludes with a Content Manifesto - seven declarations that define how we, as an industry, should be talking about our work. At one and the same time, this talk is both traditional and radical. If the content manifesto is genuinely adopted then the implementations are massive as are the opportunities.
DITA and the Integrated Product LifecycleJoe Gollner
This presentation looks at the Darwin Information Tying Architecture (DITA) from the business perspective of how it fits into, and can help to facilitate, an integrated product lifecycle.
The presentation also included a test where one of the images presented gears that could never turn. As expected, several people pointed this out after the presentation and they were exactly the people who I expected would spot and object to the impossible arrangement. Nerds (in the most lovable sense) tend to self identify.
A presentation that introduces three different approaches that have been used to justify XML investments. Case studies used to illustrate how each model has been deployed. Concludes that business cases should in fact leverage all three models if an initiative is not only going to be approved but will be supported when the going gets tough.
The Content Revolution - LavaCon 2011 KeynoteJoe Gollner
This keynote presentation tackled some of the really big trends that are changing the way Tech Comm is conducted and how it fits into the modern enterprise.
This is the Extended Edition version of the keynote presentation delivered at Lavacon 2015 in New Orleans. It tackles some key concepts and principles that will drive a grounded Content Strategy and its implementation.
Professional Publishing: Intelligent eBooks for Working ProfessionalsJoe Gollner
Presentation given at Intelligent Content 2013 in San Francisco. Incorporated a live demonstration of a professional eBook based on the Canadian Criminal Code.
An annotated slide deck from a webinar hosted by Stilo International and conducted on June 24, 2014.
The talk introduces tactics for moving a content solution project forward quickly while also attending to essential details.
A bit of a retrospective. Back in the spring of 2005, I delivered this presentation at a Defense Software Symposium. The idea was that if we manage the knowledge behind a software system properly we can create, integrate, manage, and evolve that software far more effectively than we have in the past. This discussion proceeded with reference to very large and very complex software engineering and integration projects.
Getting a Handle on the Content Life Cycle (April 2014)Joe Gollner
Slides from a Webinar conducted for the Society for Technical Communication (STC) Special Interest Group (SIG) on the Content Life Cycle. It introduces a Content Life Cycle model and situated within the context of a Content Solution framework.
This presentation was delivered at Confab 2012 and it approaches the topic of content strategy from a slightly different angle. Specifically it highlights how Content Strategists often find themselves in the role of organization therapist and thus encountering unexpectedly powerful forces.
Practical Steps Towards Integrated Content Management (Nov 2015)Joe Gollner
This talk was delivered at TCWorld 2015 in Stuttgart Germany. It explores ideas initially touched upon in a talk at the Information Energy event in Utrecht.
This talk was delivered at DITA Europe in Munich Germany. It explores the business and management considerations that apply to the deployment of DITA-enabled solutions that break out beyond the traditional technical documentation focus. Appropriately, the guiding theme for the presentation is drawn from Don Quixote.
This session explores the ways in which Content 4.0 can be a useful way to understand the direction that content is going. It proceeds by looking at what content must be like in order to keep up with Industry 4.0. This session was undertaken at the invitation of Tom Aldous of The Content Era.
The Changing Face of Publishing (October 2012)Joe Gollner
A presentation made to the Canadian Heritage Ministry on the changing impacting publishing at this time. Complete with a somewhat jaundice view on how well most publishers are adapting. It comes from 2012 which feels like a long time ago but the presentation doesn't really call for much updating.
Presented at CM Strategies / DITA North America 2013 in Providence RI
The slides are a little dense for my taste but I tried to make them sufficiently self-explanatory to be useful on Slideshare. During the actual presentations, my on-stage antics are intended to shift the attention off the slides although the effectiveness of this strategy is open to debate. The delivery of this particular presentation was made a little more interesting with there being a security interruption that required the evacuation of the over-crowded room. Several attendees lauded the gratuitous use of literary, historical and cultural references - running the gambit from Dante and Virgil through to Lady Gaga. Some were in fact spontaneous and maybe even unconscious.
Getting it Right: Building Quality into your Content (July 2014)Joe Gollner
This presentation was delivered as a webinar hosted by STC France on July 8, 2014.
This talk focused on the steps to be taken to design quality into your content assets and to then see that quality realized in high quality information products.
So You Want a CMS (Gnostyx Workshop Lavacon 2016)Joe Gollner
A half-day workshop held at Lavacon 2016 in Las Vegas. A relatively thorough introduction to a proven way to acquire a content management system as part of an overall content solution. Leans towards a more formal approach to selecting and validating a CMS platform than is usually followed. The approach has been proven to be effective in numerous circumstances but is especially valuable when the content infrastructure being selected will play a broad role within an enterprise environment.
DITA and the Integrated Product LifecycleJoe Gollner
This presentation looks at the Darwin Information Tying Architecture (DITA) from the business perspective of how it fits into, and can help to facilitate, an integrated product lifecycle.
The presentation also included a test where one of the images presented gears that could never turn. As expected, several people pointed this out after the presentation and they were exactly the people who I expected would spot and object to the impossible arrangement. Nerds (in the most lovable sense) tend to self identify.
A presentation that introduces three different approaches that have been used to justify XML investments. Case studies used to illustrate how each model has been deployed. Concludes that business cases should in fact leverage all three models if an initiative is not only going to be approved but will be supported when the going gets tough.
The Content Revolution - LavaCon 2011 KeynoteJoe Gollner
This keynote presentation tackled some of the really big trends that are changing the way Tech Comm is conducted and how it fits into the modern enterprise.
This is the Extended Edition version of the keynote presentation delivered at Lavacon 2015 in New Orleans. It tackles some key concepts and principles that will drive a grounded Content Strategy and its implementation.
Professional Publishing: Intelligent eBooks for Working ProfessionalsJoe Gollner
Presentation given at Intelligent Content 2013 in San Francisco. Incorporated a live demonstration of a professional eBook based on the Canadian Criminal Code.
An annotated slide deck from a webinar hosted by Stilo International and conducted on June 24, 2014.
The talk introduces tactics for moving a content solution project forward quickly while also attending to essential details.
A bit of a retrospective. Back in the spring of 2005, I delivered this presentation at a Defense Software Symposium. The idea was that if we manage the knowledge behind a software system properly we can create, integrate, manage, and evolve that software far more effectively than we have in the past. This discussion proceeded with reference to very large and very complex software engineering and integration projects.
Getting a Handle on the Content Life Cycle (April 2014)Joe Gollner
Slides from a Webinar conducted for the Society for Technical Communication (STC) Special Interest Group (SIG) on the Content Life Cycle. It introduces a Content Life Cycle model and situated within the context of a Content Solution framework.
This presentation was delivered at Confab 2012 and it approaches the topic of content strategy from a slightly different angle. Specifically it highlights how Content Strategists often find themselves in the role of organization therapist and thus encountering unexpectedly powerful forces.
Practical Steps Towards Integrated Content Management (Nov 2015)Joe Gollner
This talk was delivered at TCWorld 2015 in Stuttgart Germany. It explores ideas initially touched upon in a talk at the Information Energy event in Utrecht.
This talk was delivered at DITA Europe in Munich Germany. It explores the business and management considerations that apply to the deployment of DITA-enabled solutions that break out beyond the traditional technical documentation focus. Appropriately, the guiding theme for the presentation is drawn from Don Quixote.
This session explores the ways in which Content 4.0 can be a useful way to understand the direction that content is going. It proceeds by looking at what content must be like in order to keep up with Industry 4.0. This session was undertaken at the invitation of Tom Aldous of The Content Era.
The Changing Face of Publishing (October 2012)Joe Gollner
A presentation made to the Canadian Heritage Ministry on the changing impacting publishing at this time. Complete with a somewhat jaundice view on how well most publishers are adapting. It comes from 2012 which feels like a long time ago but the presentation doesn't really call for much updating.
Presented at CM Strategies / DITA North America 2013 in Providence RI
The slides are a little dense for my taste but I tried to make them sufficiently self-explanatory to be useful on Slideshare. During the actual presentations, my on-stage antics are intended to shift the attention off the slides although the effectiveness of this strategy is open to debate. The delivery of this particular presentation was made a little more interesting with there being a security interruption that required the evacuation of the over-crowded room. Several attendees lauded the gratuitous use of literary, historical and cultural references - running the gambit from Dante and Virgil through to Lady Gaga. Some were in fact spontaneous and maybe even unconscious.
Getting it Right: Building Quality into your Content (July 2014)Joe Gollner
This presentation was delivered as a webinar hosted by STC France on July 8, 2014.
This talk focused on the steps to be taken to design quality into your content assets and to then see that quality realized in high quality information products.
So You Want a CMS (Gnostyx Workshop Lavacon 2016)Joe Gollner
A half-day workshop held at Lavacon 2016 in Las Vegas. A relatively thorough introduction to a proven way to acquire a content management system as part of an overall content solution. Leans towards a more formal approach to selecting and validating a CMS platform than is usually followed. The approach has been proven to be effective in numerous circumstances but is especially valuable when the content infrastructure being selected will play a broad role within an enterprise environment.
Sameer Mitter | Introduction to Information technology Project ManagementSameer Mitter
Sameer Mitter is specialists in many fields like Web Development, Banking, MS Project Server, Enterprise level management, IT, Data Warehouse, Business Intelligence, Web, Digital technology, Enterprise Project Management, Risk Management, Programmers Management, etc.
Developing a Modernization Strategy: Evaluating the Options by Chris KoppeFresche Solutions
Chris Koppe, VP of Corporate Strategy at Fresche Legacy presented Developing a Modernization Strategy: Evaluating the Options during iBelieve 2015.
This presentation covers:
- Modernization strategies
- Establishing goals and objectives
- Strategy definition
- Planning
- Getting funding and support
The Washington DC Scrum User Group (DCSUG) welcomed Adam Parker on June 19, 2017 to present on "Finding Lean in Agile: What They Can Learn From Each Other"
Abstract: Explore the connections between Lean and Agile. What is shared? What's similar? What can each learn from the other? Discuss why highly performing teams from both philosophies demonstrate similar traits; including:
• Delivering value to the customer
• Creating and maintaining a stable, people-first environment
• Visualizing the work (Kanban being one example)
• Improving continuously
Video:
https://www.youtube.com/watch?v=TCyVyk0npFM
Presented at the Health Informatics and Health Information Technology Course, Doctor of Philosophy and Master of Science Programs in Data Science for Health Care (International Program), Faculty of Medicine Ramathibodi Hospital, Mahidol University on October 19, 2017
Agile Project Management explained and examined from several angles. Agile Software Development delivers better results when it is managed in an agile way.
Tech Mahindra and CollabNet have worked together on a number of mission-critical projects, and over the course of their partnership have developed unique expertise in lifecycle, development-to-production metrics. Gain an understanding not only of what metrics are important, but also practical approaches to building reports and dashboards that deliver a single-pane view of all your delivery pipelines across the enterprise.
Participants will learn:
KPI’s of end-to-end dashboard driven development and delivery
Best practices for metrics in Agile / DevOps environments
Role of technology frameworks for integrated planning and reporting
The Economics of Content (October 2019)Joe Gollner
Virtual Presentation delivered at Lavacon 2019. A bit of a deep dive into some fundamental questions around the nature of the content industry and some of the challenges it has historically faced. In order to stave off depression, it ends with a more positive "Content Manifesto" that declares what needs to be done to redress some of the observed problems in the content industry. Relevant to content management and to open content standards like DITA and XML.
Managing Knowledge in the Fractal Enterprise (Retro Alert 1999)Joe Gollner
A blast from the past - a talk I gave at Documation 1999 entitled "Managing Knowledge in the Fractal Enterprise". Interestingly, the themes touched on in this presentation have proved resilient and useful in all the years since. If anything, the ideas seem closer to the mark today than they did 20 years ago!
CALS and Canadian Government Acquisition 1994Joe Gollner
This is a paper written for, and presented at, CALS Europe 1994 in Paris. It outlines how the principles, and in some cases the technologies, of the Continuous Acquisition and Lifecycle Support (CALS) initiative were applied to complex custom procurement within the Canadian Federal Government.
Coordinating SGML Projects to Maximize Corporate Benefits was the original title from this 1995 article. Although it hails from the past, its lessons for markup technologies, the management of standards, and the handling of corporate politics still ring true. It also showcases how common forces drove the emergence of practices that we now see in the Darwin Information Typing Architecture (DITA).
Integrated Content Management - Information Energy 2015 KeynoteJoe Gollner
The opening keynote at the 2015 Information Energy conference convened in beautiful Utrecht in the Netherlands. A talk that explored how the various content management disciplines can come together to help organizations to leverage their content more effectively and to improve their overall performance.
A Teaser Version for a Presentation proposed for Lavacon 2015 in New Orleans. Looks into the dark arts of content leadership, into how leaders emerge and influence for the better content solution projects and consequently their organizations.
Lean Manufacturing and DITA (Gnostyx at DITA Europe 2014)Joe Gollner
Presentation from DITA Europe 2014 on the topic of Lean Manufacturing and DITA. How DITA (Darwin Information Typing Architecture) has been used on Lean Manufacturing projects and how Lean Principles change how we deploy DITA and Content Solutions.
Jumping to Light Speed (Spotlight Session at STC 2014)Joe Gollner
A spotlight session from the STC Summit 2014 (#STC14). It sought, in a short 20 minute slot, to introduce the challenges facing technical communicators and a framework (rooted on the work of Hippocrates) for thinking about both leadership and content. A Star Trek theme is mixed in for good measure. Thanks to @maxwellhoffmann for the photo of me presenting this talk (included on the last slide)
Brief History of Content (J Gollner 2014)Joe Gollner
This presentation was first created for an opening keynote at Documation 1999 and it has evolved to reflect ongoing evolution ever since. The Brief History of Content explores how we came to look at content as a discrete entity and as something we needed to think about, manage, and perfect separately from how we conduct our routine information exchanges. Information carries content and when we are put upon to deliver content in many ways simultaneously we have no choice but to treat content separately and in a way that is more open, adaptable, portable and processable than what any single information transaction, in being concretely rooted in a specific transactional context, will ever need to be. The Brief History of Content chronicles the emergence of content technologies that now make it possible to manage and evolve content as strategic enterprise assets.
APNIC Foundation, presented by Ellisha Heppner at the PNG DNS Forum 2024APNIC
Ellisha Heppner, Grant Management Lead, presented an update on APNIC Foundation to the PNG DNS Forum held from 6 to 10 May, 2024 in Port Moresby, Papua New Guinea.
Bridging the Digital Gap Brad Spiegel Macon, GA Initiative.pptxBrad Spiegel Macon GA
Brad Spiegel Macon GA’s journey exemplifies the profound impact that one individual can have on their community. Through his unwavering dedication to digital inclusion, he’s not only bridging the gap in Macon but also setting an example for others to follow.
Multi-cluster Kubernetes Networking- Patterns, Projects and GuidelinesSanjeev Rampal
Talk presented at Kubernetes Community Day, New York, May 2024.
Technical summary of Multi-Cluster Kubernetes Networking architectures with focus on 4 key topics.
1) Key patterns for Multi-cluster architectures
2) Architectural comparison of several OSS/ CNCF projects to address these patterns
3) Evolution trends for the APIs of these projects
4) Some design recommendations & guidelines for adopting/ deploying these solutions.
This 7-second Brain Wave Ritual Attracts Money To You.!nirahealhty
Discover the power of a simple 7-second brain wave ritual that can attract wealth and abundance into your life. By tapping into specific brain frequencies, this technique helps you manifest financial success effortlessly. Ready to transform your financial future? Try this powerful ritual and start attracting money today!
# Internet Security: Safeguarding Your Digital World
In the contemporary digital age, the internet is a cornerstone of our daily lives. It connects us to vast amounts of information, provides platforms for communication, enables commerce, and offers endless entertainment. However, with these conveniences come significant security challenges. Internet security is essential to protect our digital identities, sensitive data, and overall online experience. This comprehensive guide explores the multifaceted world of internet security, providing insights into its importance, common threats, and effective strategies to safeguard your digital world.
## Understanding Internet Security
Internet security encompasses the measures and protocols used to protect information, devices, and networks from unauthorized access, attacks, and damage. It involves a wide range of practices designed to safeguard data confidentiality, integrity, and availability. Effective internet security is crucial for individuals, businesses, and governments alike, as cyber threats continue to evolve in complexity and scale.
### Key Components of Internet Security
1. **Confidentiality**: Ensuring that information is accessible only to those authorized to access it.
2. **Integrity**: Protecting information from being altered or tampered with by unauthorized parties.
3. **Availability**: Ensuring that authorized users have reliable access to information and resources when needed.
## Common Internet Security Threats
Cyber threats are numerous and constantly evolving. Understanding these threats is the first step in protecting against them. Some of the most common internet security threats include:
### Malware
Malware, or malicious software, is designed to harm, exploit, or otherwise compromise a device, network, or service. Common types of malware include:
- **Viruses**: Programs that attach themselves to legitimate software and replicate, spreading to other programs and files.
- **Worms**: Standalone malware that replicates itself to spread to other computers.
- **Trojan Horses**: Malicious software disguised as legitimate software.
- **Ransomware**: Malware that encrypts a user's files and demands a ransom for the decryption key.
- **Spyware**: Software that secretly monitors and collects user information.
### Phishing
Phishing is a social engineering attack that aims to steal sensitive information such as usernames, passwords, and credit card details. Attackers often masquerade as trusted entities in email or other communication channels, tricking victims into providing their information.
### Man-in-the-Middle (MitM) Attacks
MitM attacks occur when an attacker intercepts and potentially alters communication between two parties without their knowledge. This can lead to the unauthorized acquisition of sensitive information.
### Denial-of-Service (DoS) and Distributed Denial-of-Service (DDoS) Attacks
1.Wireless Communication System_Wireless communication is a broad term that i...JeyaPerumal1
Wireless communication involves the transmission of information over a distance without the help of wires, cables or any other forms of electrical conductors.
Wireless communication is a broad term that incorporates all procedures and forms of connecting and communicating between two or more devices using a wireless signal through wireless communication technologies and devices.
Features of Wireless Communication
The evolution of wireless technology has brought many advancements with its effective features.
The transmitted distance can be anywhere between a few meters (for example, a television's remote control) and thousands of kilometers (for example, radio communication).
Wireless communication can be used for cellular telephony, wireless access to the internet, wireless home networking, and so on.
1. Joe Gollner | @joegollner
Managing Director
Gnostyx Research Inc.
info@gnostyx.com
Three Projects –
One Important
Lesson
2. Three Projects - One Important Lesson
Two Case Studies
Software Documentation under pressure
Breaking the mold for construction learning content
Key Lesson Learned
Third Case Study
Digital Humanities project reinforces key lesson
Review Key Lesson
Compare with Recent Research Findings
Conclusion: A lesson too important to forget
@joegollner 2
4. Software Docs under Pressure
Global Leader in specialized, integrated real-time
environments
Enjoying escalating success as the field becomes HOT
Moving quickly into new markets
Expanding rapidly to address new integration opportunities
Software Documentation
Needed to be localized into many languages (20+)
Needed to keep up with rapid changes in the software
@joegollner 4
5. CMS or Die
Starting Assumption was that a CMS was needed
DITA was also needed
Accelerated project
DITA design
DITA authoring
DITA processing
DITA CMS Pilot
Quick & Dirty Strategy
Dynamic delivery portal
@joegollner 5
6. Trouble comes knocking
Trouble in paradise
Complexity of the
integration environments
catches up with engineering
Competitors up their game
Sales take a hit
Everything is scrutinized
CMS does not fit in
Authors find it an obstacle
@joegollner 6
7. A Ray of Hope
Two things go very well
Team dives into DITA
• Established good practices
• New DITA processes
improve productivity
• Localization costs controlled
• Leveraged a source control
system & Kanban methods
just like the Engineering teams
Dynamic Delivery Portal
• Deemed vital to improving
service to partner integrators
• Docs receive more resources
@joegollner 7
8. Breaking the Publishing Mold
Breaking the mold for construction learning content
@joegollner 8
9. Construction Education & Certification
Global Leader in Construction
Education curricula & resources
Assessment & certification
Delivers content through a
long-standing partnership
Major publisher
Publisher-specified processes
• One size fits all approach
@joegollner 9
10. Charting their own Path
Partner-focus was getting in the way
Distracted from customers & sponsors
Introduced cost & complexity
Restricted what they could do
- with their own content!
New Plan
DITA embraced as basis of their own
content specification
CMS piloted as basis of new processes
@joegollner 10
11. Trouble on the Construction Site
Parallel Project runs into trouble
Becomes a money sinkhole
Places pressure on content project
Demands on team skyrocket
Publishing partner changes the
standard used for submissions
CMS does not fit in
Authors find it an obstacle
as they adapt to new demands
@joegollner 11
Ottawa Downtown Sinkhole 2016
12. Teamwork Prevails in the End
A Focus on Quality Outcomes
Team dives into DITA
Sidelines the CMS
• Deploys content management practices
Realizes significant productivity gains
• Automating as many tasks as possible
• Production team reported that they were
producing three times the number of
publications and doing it on a
significantly reduced budget
[Note: this drives revenues]
@joegollner 12
14. The Wisdom of the Ring
Precision beats power
and Timing beats speed
- Conor McGregor
UFC Lightweight Champion
Finding exactly the right way to
be noticed & dedicating
yourself to doing it
Delivering something of value
to customers / stakeholders
@joegollner 14
15. The Important Takeaway
Nothing beats jumping in with both feet
Focus on the team
Focus on the content
Focus on doing something new & valuable
The price is high – asks a lot of the team
But the benefits are great
the knowledge gained is invaluable
• The team becomes a very savvy buyer of tools & services
the points gained with powerful stakeholders is gold
@joegollner 15
Athena holding Nike
16. Bringing Research Data Online
Digital Humanities project showcases an important lesson
@joegollner 16
17. Digital Miscellanies Index
@joegollner 17
Project to capture the publishing history of 18th Century English Poetry
Miscellanies (anthologies) & to make the data openly accessible
18. A Familiar Pattern
Project started with an
energetic investment in a
database system
Consumed the technology budget
Struggled to handle the real data
Quickly became unusable
Student Researchers
Found ways to keep working
Captured mountains of data
@joegollner 18
19. A Bridge was Needed
The project still had to make
the data accessible
A central commitment to the
funding sponsors
XML to the rescue
A short-term expedient solution
Data would be migrated to XML
then cleaned & organized
A dynamic delivery portal would
make the data accessible
@joegollner 19
20. Smooth Punting Thereafter
On the strength of hitting
its release deadlines
DMI received a second
round of funding
Were able to design a new
database & delivery
interface based on the
experience with, and
feedback on, the initial
solution
@joegollner 20
22. @joegollnerA Study of the Usefulness of Deploying a Questionnaire to Identify Cultural Dynamics Potentially Affecting a Content-
Management Project - IEEE Transactions on Professional Communication http://ieeexplore.ieee.org/document/7393886/
CMS Project Cultural Dynamics
Survey of CMS Project Team Members
From the First Two Project Case Studies
• Generally positive outlook & openness to change
• Willingness to learn & expectations of positive outcomes
• Concerns about transition burden given workload
• Impacts on delivery schedules
• Possible constraints being introduced by new system
• See center square where negative codes spike
• Prescient given the challenges that arose
• Prescient given the teamwork that prevailed
The results align with key lesson
• Transition concerns plus strong focus on positive impacts
22
Work Group Worth Transition Challenges Expected Outcomes
Reactionsto
OrganizationalChange
Reactionsto
TechnologyandProcesses
Anticipated
OrganizationalChange
+5 +10
4 2
-2
-2 -2
+10 +3
6 5
-5
5
+4 +4
16 6 1
-9 -3
+1
10 8
-3
+10 +1
7 11
-4
TechnoCorp EduOrgPositive, Neutral, Negative codes applied to:
-12-11
+16 +12
23. @joegollner
Playing your way to better content management and collaboration – Nolwenn Kerzreho & Joe Gollner, TCWorld Magazine
http://www.tcworld.info/e-magazine/content-strategies/article/playing-your-way-to-better-content-management-and-collaboration/
CMS Project Risks & Responses
Standard Set of Snakes Selected Emphasized Standard Set of Ladders Selected Emphasized
Collaborators too busy 14 3 Engage IT early 3
Collaborators competing 1 Align with policies 1
Collaborators too possessive 3 Emphasize customer benefits 6 2
Collaborators weak communicators 7 Conduct stakeholder briefings 5
Collaborators question value 4 Prototype collaboration tools 1
Collaborators reject tool 10 1 Pilot collaboration tools 5
Collaborators resist change 4 2 Demonstrate customer benefits 8 1
Management questions ROI 1 Engage collaborators early 9 1
Inadequate budget set 1 1 Engage executive champion 14 5
Unrealistic schedule set 3 Publicize project successes 3
Crisis changes priorities 10 5 Engage Management on issues 8 1
Weak PM Overwhelmed 2 Ensure Win-Win for Collaborators 11 1
Legacy practices overemphasized 6 Involve users in tool selection 8
IT blocks project 2 Train power users 9 1
Incomplete tool requirements 5 Provide user support 6
Deliver ongoing training 4
New Snakes Added & Emphasized New Ladders Added & Emphasized
No Executive Sponsorship 1 1 Incentivized participation 1 1
Loss of stakeholder engagement 1 1 Use Standards 1 1
Acquired by Different Company 1 1 Define clear stakeholder roles 1 1
Tool problems 1 1 Treat SMEs as Customers 2 1
SME Training Inadequate 1 1 Formalize new skills 1 1
Fail operational testing 1 1 Assign SME responsibilities 1 1
Losing Executive Champion 1 1 Build relationships 1 1
Expectations change 1 1
23
Snakes & Ladders Workshop
by Nolwenn Kerzreho
(@NolwennIXIASOFT)
Workshop run at several
conferences in 2015 including
• CIDM Best Practices St Petersburg
Participants identified
• risks to their content collaboration
projects (snakes)
• Possible responses (ladders)
Results aggregated
• They align with key lesson
Workload / Tool Mismatch / Big Changes Engage & Energize Stakeholders
X
X
X
24. A lesson too important to forget
It’s the impact of investments that matters
Content Modernization projects need to be tactical about this
Emphasis falls onto
Working as a team with the content in a new way
• Being ready to adapt to whatever challenges emerge (and they will)
Prioritizing the delivery of new value
• Something that customers & executive stakeholders will notice
N.B. This is not an anti-CMS position
• It’s about choosing the right CMS at the right time & then using it well
@joegollner 24
Joe Gollner | @joegollner | www.gollner.ca
Managing Director | Gnostyx Research Inc.
@gnostyx | www.gnostyx.com | info@gnostyx.com