The Reason & Passion
        of
Joe Gollner
jag@gnostyx.com
Addressing Multiple Management Perspectives
 Three Managerial Mindsets
    The Probable, the Plausible
    and the Possible

 Dealing in Probabilities

 Championing the Plausible

 Glimpsing the Possible

 Anatomy of the Ultimate
          Business Case

 XML and the Managerial Mind
Key Source: Max H. Boisot
  Three Epistemologies
  Correlate with different
  management mindsets

               Possible


   Plausible               Probable
  Entrepreneur             Analyzer




               Visionary
Dealing in Probabilities
  Analytical Mindset
    Pragmatic
    Analytical
    Financial
    Geared towards
       Accumulating experience
       Improving performance
       Enhancing predictability
       Reducing risks
       Realizing returns

  Benjamin Franklin
    Inventor, publisher, scientist,
    businessman...et al.
Case Study: Quantifying Savings
  NATO Joint System Acquisition Programs
     Integrated Data Environments
     Modernization of information assets
         Design information
         Publications
         Logistics data
         Training materials

  Initiative Orientation
     Quantifiable improvements
       Financial savings
       Improved information use
       Accelerated update cycles
       Improved information synchronization
Case Study: Pursuing Concrete Savings
  Direct Cost Reductions
    Redundancy elimination
    Translation savings (due to normalization & process streamlining)
  Indirect Cost Reductions
    Exploitation of digital delivery options
    Print reduction / reduced paper handling & shipment costs
    Increased outsourcing opportunities / improved competitive pressure
    Reduction in maintenance errors & inefficiencies
  Process Efficiencies
    Collapsed publication update turnaround times
    Task reallocation to optimal venues (e.g., user generated content)
  Collateral Savings
    Shortened training cycles
    Improved Availability
Case Study: Foreshadowing Current Fashions




Implementation of Modular, Reusable Content
at the Canadian Department of National Defence
Saved over $100 Million a year.
Championing the Plausible
  Entrepreneurial Mindset
    Innovative
    Exploratory
    Risk tolerant
    Geared towards
       Seeking coherence
       Integrating insights
       Evaluating consequences
       Performing experiments
       Extending innovations

  Richard Feynman
    Theoretical physicist, master
    teacher, ...safecracker...et al.
Case Study: Introducing Major Improvements
  Major Engineering
  Conglomerate
  50 Operating Companies
  Global Operations
    Engineering
    Construction
    Project Management
    Operation
  Challenge
    Investments in administrative
    systems not helping “operations”
    Needed content services for
    engineers & project managers
Case Study: Engineering Knowledge Services
  Expanded enterprise initiative
     Facilitating collaboration
     Digital project platforms
     Standardized interfaces
        Regulators
        Partners
        Clients
        Suppliers

  Core Innovation
     Centering investments on
     Engineering Knowledge
     Management
     Supplanting administration
Glimpsing the Possible
  Visionary Mindset
     Unconventional
     Unexpected
     Unconstrained
     Geared towards
        Reframing contexts
        Inverting understandings
        Reinterpreting traditions
        Modifying languages
        Challenging beliefs

  Albert Einstein
     Game changer...public oracle...
Case Study: The Attraction of Radical Change
  Metropolitan Optical Networks
    Management & Optimization
    Integrated environment combining
        Hardware, firmware, software
    Adaptability to client needs
        Primary feature
    Software development tools were
    a constraint & chaos loomed...




                                             Undermined by
                                       System Barnaclization
Case Study: A Radical Approach – Don’t Code!




Core Solution:
Replace CASE
tools with XML
based design
models from which
code was published

Project Motto:                          Outcome:
Why code when                           Complete
you can generate?                       change in
                                          offering
Anatomy of the Ultimate Business Case
  Benefits must be Addressed to each of the Three Mindsets
     Probable – quantifiable savings that can be given a present value
     Plausible – potential improvements that extend current capabilities
     Possible – innovations that can dramatically change circumstances

  Each Benefit must be
     Presented in its proper context
     Associated with appropriate validation & realization strategies

  The Mix of Benefits should be Balanced
     Appropriate to each organization & its context
     Probable benefits can be used to underwrite less tangible benefits

  Political Architecture will match Realization Plan to Realities
Case Study: Government Services Portal
  Existing Portal in Critical Condition
     Sustaining current services becoming unaffordable
     Traditional database design applied to complex discovery scenarios
     Database evolved over time to become “upside down”
     Portal performance in rapid decline
     All enhancement requests are rejected
         System too complex to admit any changes

  Change Proposal & Business Case
     Addressing all three levels simultaneously
        Probable – immediately reduce operating costs to free up budget
        Plausible – address backlog of enhancement requests
        Possible – position portal as a model Gov2.0 data source & service
XML and the Managerial Mind
  Brian Reid offered wise words at Markup Technologies 98
    The world always rewards “Skill over Knowledge”
    This accurately sums up a key management concern
       XML supports the declaration of knowledge
       Knowledge is potential (power) & must be converted into action
       XML tends to provide potential benefits more so than actual ones
       The resulting business cases can “lose the name of action”

  XML can be deployed to
  address short-term benefits
  and make room for the
  strategic benefits that come with
  knowledge that can be acted upon
The Reason & Passion of XML
  All mindsets must be
  addressed
  The most important, perhaps
  surprisingly, is the Possible
    Each case study was in fact
    propelled by a vision
  The Power of XML
    Giving knowledge
    an expression that can be
    exchanged & executed
  This fact makes many things
  possible including
    The dancing Financial Officer...

Reason and Passion of XML (J Gollner)

  • 1.
    The Reason &Passion of Joe Gollner jag@gnostyx.com
  • 2.
    Addressing Multiple ManagementPerspectives Three Managerial Mindsets The Probable, the Plausible and the Possible Dealing in Probabilities Championing the Plausible Glimpsing the Possible Anatomy of the Ultimate Business Case XML and the Managerial Mind
  • 3.
    Key Source: MaxH. Boisot Three Epistemologies Correlate with different management mindsets Possible Plausible Probable Entrepreneur Analyzer Visionary
  • 4.
    Dealing in Probabilities Analytical Mindset Pragmatic Analytical Financial Geared towards Accumulating experience Improving performance Enhancing predictability Reducing risks Realizing returns Benjamin Franklin Inventor, publisher, scientist, businessman...et al.
  • 5.
    Case Study: QuantifyingSavings NATO Joint System Acquisition Programs Integrated Data Environments Modernization of information assets Design information Publications Logistics data Training materials Initiative Orientation Quantifiable improvements Financial savings Improved information use Accelerated update cycles Improved information synchronization
  • 6.
    Case Study: PursuingConcrete Savings Direct Cost Reductions Redundancy elimination Translation savings (due to normalization & process streamlining) Indirect Cost Reductions Exploitation of digital delivery options Print reduction / reduced paper handling & shipment costs Increased outsourcing opportunities / improved competitive pressure Reduction in maintenance errors & inefficiencies Process Efficiencies Collapsed publication update turnaround times Task reallocation to optimal venues (e.g., user generated content) Collateral Savings Shortened training cycles Improved Availability
  • 7.
    Case Study: ForeshadowingCurrent Fashions Implementation of Modular, Reusable Content at the Canadian Department of National Defence Saved over $100 Million a year.
  • 8.
    Championing the Plausible Entrepreneurial Mindset Innovative Exploratory Risk tolerant Geared towards Seeking coherence Integrating insights Evaluating consequences Performing experiments Extending innovations Richard Feynman Theoretical physicist, master teacher, ...safecracker...et al.
  • 9.
    Case Study: IntroducingMajor Improvements Major Engineering Conglomerate 50 Operating Companies Global Operations Engineering Construction Project Management Operation Challenge Investments in administrative systems not helping “operations” Needed content services for engineers & project managers
  • 10.
    Case Study: EngineeringKnowledge Services Expanded enterprise initiative Facilitating collaboration Digital project platforms Standardized interfaces Regulators Partners Clients Suppliers Core Innovation Centering investments on Engineering Knowledge Management Supplanting administration
  • 11.
    Glimpsing the Possible Visionary Mindset Unconventional Unexpected Unconstrained Geared towards Reframing contexts Inverting understandings Reinterpreting traditions Modifying languages Challenging beliefs Albert Einstein Game changer...public oracle...
  • 12.
    Case Study: TheAttraction of Radical Change Metropolitan Optical Networks Management & Optimization Integrated environment combining Hardware, firmware, software Adaptability to client needs Primary feature Software development tools were a constraint & chaos loomed... Undermined by System Barnaclization
  • 13.
    Case Study: ARadical Approach – Don’t Code! Core Solution: Replace CASE tools with XML based design models from which code was published Project Motto: Outcome: Why code when Complete you can generate? change in offering
  • 14.
    Anatomy of theUltimate Business Case Benefits must be Addressed to each of the Three Mindsets Probable – quantifiable savings that can be given a present value Plausible – potential improvements that extend current capabilities Possible – innovations that can dramatically change circumstances Each Benefit must be Presented in its proper context Associated with appropriate validation & realization strategies The Mix of Benefits should be Balanced Appropriate to each organization & its context Probable benefits can be used to underwrite less tangible benefits Political Architecture will match Realization Plan to Realities
  • 15.
    Case Study: GovernmentServices Portal Existing Portal in Critical Condition Sustaining current services becoming unaffordable Traditional database design applied to complex discovery scenarios Database evolved over time to become “upside down” Portal performance in rapid decline All enhancement requests are rejected System too complex to admit any changes Change Proposal & Business Case Addressing all three levels simultaneously Probable – immediately reduce operating costs to free up budget Plausible – address backlog of enhancement requests Possible – position portal as a model Gov2.0 data source & service
  • 16.
    XML and theManagerial Mind Brian Reid offered wise words at Markup Technologies 98 The world always rewards “Skill over Knowledge” This accurately sums up a key management concern XML supports the declaration of knowledge Knowledge is potential (power) & must be converted into action XML tends to provide potential benefits more so than actual ones The resulting business cases can “lose the name of action” XML can be deployed to address short-term benefits and make room for the strategic benefits that come with knowledge that can be acted upon
  • 17.
    The Reason &Passion of XML All mindsets must be addressed The most important, perhaps surprisingly, is the Possible Each case study was in fact propelled by a vision The Power of XML Giving knowledge an expression that can be exchanged & executed This fact makes many things possible including The dancing Financial Officer...