1. M O H A M E D S A L A H S A L A M A
Mohamed Ismail St., Sheben EL Kanater., Kalyobia, Egypt
Mobile 1: (00971) 0567456217
Mobile2: (20) 01003689736
E-mail: cega200685@yahoo.com
OBJECTIVE
Seeking a challenging position in an ambitious reputable organization, which would sharpen
my experience Combined with my academicals background and personal qualifications
founded herewith attached résumé.
EDUCATION
2003-2007 Cairo University Cairo, Egypt
 Faculty of commerce, Accounting Dept.
 Grade: Good
SKILLS
COMMUNICATION & PEOPLE SKILLS
 I am an excellent communicator, with a supportive and understanding manner. I am able to
handle people complaints effectively and remain calm under pressure.
 Consistently maintain a positive attitude and enjoy helping people.
 Articulate and very effective working with people of a different backgrounds and
temperaments.
 Accurately record, remember, and verbally communication detailed information.
 Exceptional command of the English language with strong written and transcription skills.
 Cooperatively work with others to produce and deliver required work.
ORGANIZATION & TIME MANAGEMENT
 A problem solver who quickly grasps complex situation and turns them into manageable
tasks.
 Decision Maker.
 Produce quality work even when under extreme time pressure and deadline.
 Proven ability to understand and follow complex instructions to successful conclusion.
 Collaborate in teams to produce quality reports.
 Ability to manage and organize personal time and workload.
Computer Skills:
 Very good Knowledge of Microsoft Office Package (Word, Excel, PowerPoint, Access,
Internet, and Windows).
 Good knowledge of FrontPage.
 Fair Knowledge of Photoshop.

2.  Very good Knowledge of Networks.
Language Skills:
 Native language Arabic.
 Excellent command of both written and spoken English.
Experience
• May 2016 Till Now
 Junior Sales Executive at Etisalat UAE .
• March 2016 Till May 2016
 Potential sales Manager for Alico Meta life insurance.
• August 2015 Till Jan 2016
 Working for Raya as sales, Technical Support Specialist, Etisalat International
account.
• Sep 2012
 Joining English Course with TE Data Instructor.
• Oct 2012
 I have effectively participated in Presentation skills session with Marwan EL Ashry at TE
Data.
• August 2012
 I have effectively participated in time management session with Nouran Nour EL Deen at
TE Data.

3. • Sep 09 Till June 2014
 Working for TE Data as a Technical Support Specialist.
 Managing active directory services of all TE Data users on Windows Server 2008
(create user, group, reset password, delete & disable)
 Installing and configuring PCs (desktops and laptops)
 Supporting hardware, software and network troubleshooting
 Administering and managing all internal TE Data web servers and all application
systems by creating, Searching and changing user privileges on all application
servers.
 Managing all printer services via print server
 Managing sharing and security of file server and all shared folder, sub-folders, files
and ability to recover Corrupted shared folders and files via network and applied all
policy on file servers.
• Nov 2010 Till Jan 2011
 CCNA Course completed
• Jan 09-april 09
Training
 Developed Language and Computer Skills.
 Enhanced Presentation & Project Development Skills.
 Acquired Basic Business Skills including: Marketing, Sales, Banking, Accounting,
Business,
Correspondence and Report Writing.
Future Generation Foundation (FGF)
Cairo
Egypt
April 09
Graduate Resource Program (GRP) sponsored by The Future Generation Foundation(FGF),
Customer Service track provided by Dale Carnegie
- Training:
- Dale Carnegie seminar (Communication Skills).
- World Class Customer Service.
- Negotiation Skills.
- Complaint Handling.
 FGF May 09 – July 09
- I have effectively participated in the BBSA campaign.
Jun 06 - Sep 06

4. Interests
Surfing the internet, watching foreign Movies, participate in video games, and traveling.
Personal Information
Date of Birth: 7/4/1985.
Marital Status: Single.
Military Status: Completed.