1. MANAL AHMED AL-WADHAN
20 Fairbank Road
SHEFFIELD
South Yorkshire
S5 7DB
Mobile: 07946491278 Email: manalalwadhan@hotmail.co.uk
Personal Profile
A responsible, dependable and supportive team player with excellent organisational and administration
skills. Ambitious, goal orientated and quick to learn new skills and take on additional challenges and re-
sponsibilities. Strong research and problem solving skills with the ability to successfully achieve dead-
lines ensuring all work is completed to a high standard. Excellent standard of literacy with good proof
reading skills and attention to detail.
Skills and Achievements
• Computer literate – experienced in the use of Microsoft office packages including access
• Interpreting skills – Fluency in Arabic utilised to translate effectively between Arabic and English
• Confident communicator both face to face and over the telephone
• Presentation skills – experienced in preparing and delivering PowerPoint presentations
• Organised: Able to prioritise workload effectively to achieve deadlines
• Quick to learn new skills - enjoys remaining up to date with latest technological developments
• Supportive team player – founded a disability support team at Longley Park Sixth form.
Employment Skills and Experience (part-time alongside studies)
September 2014- to present (Self-employment) – Disability Market Project
Looking into the possibility of self-employment, the process includes:
• Attending workshops
• Market research
• Researching sources of funding for my project, such as private investors and crowdfunding
• Volunteering with organisations to enhance my business skills
Nov 2016-Dec 2016 WebhelpUK-Multi-skilled Advisor
A Christmas Temp role involving the following tasks:
• Processing orders for customers
• Arranging collections for the items the the customers were unsatisfied with
• Processing payments
• Dealing with unhappy and difficult customers while constantly maintaining a high level of customer sat-
isfaction at all times
June 2014 – September 2014 Viewpoint – Telephone Research Assistant
A three month fixed term contract with a call centre in Sheffield with focuses on
contacting members of the public to complete satisfaction surveys on behalf of
clients including Sheffield City Council.
The role involves making outbound calls, completing structured questionnaires and
accurately recording responses.
Feb 2014 – September 2014 Disability Sheffield – Website & Social Media Trainer
I managed the online presence and communication between the organisation and
the service users.
The role requires me to present information in a clear and concise manner, atten-
tion to detail and creative thinking are also very important.

2. Oct 2013- Feb 2014 Voluntary Action Sheffield - Social Media Trainer
Introducing SME owners aged 50+ to the different social media platforms available
for them to market their business and expand their customer base.
• Leading teaching sessions with business owners
• Explaining the elements of various social media to people from a range of
backgrounds
• Discussing their businesses and offering advice dependant on their re-
quirements
Jan – Feb 2012 Ponds Forge International Sports Centre
Voluntary Administrator (via students’ union)
Supporting the team through carrying out a range of administration duties including
typing documents, filing and photocopying.
2008 - 2012 Sheffield Hallam University
Carrying out the following customer service and administration roles for the Uni-
versity:
June 2012 Telephone Interview Administrator
Contacting year 10 students involved in work experience with the Royal Air Force
with the overall aim of encouraging young women to access science and engineer-
ing careers. Discussing a series of questions with students and ensuring the infor-
mation they provided was accurately recorded and processed in line with data pro-
tection and confidential procedures.
Nov 10 – March 11 Enterprise Centre Assistant
• Attending lectures to raise student awareness of the funding opportunities
available to them to support them with their business start-up.
• Distributing questionnaires to the students to complete regarding their in-
tentions of starting their own business and how they feel that the universi-
ty's Enterprise Centre can support them with their business start-up.
• Organising and inputting the results of the surveys that were completed by
the students (Organising a total of 1,500 questionnaires).
Sept 2011 University Ambassador
2010 Database Clerk
Qualifications and Education
2014 The Sheffield City College
BTEC Certificate in Work Skills - Contact Centre Programme
Sheffield Hallam University
2009 –2013 BSc Information Technology with Business Studies.
Graduated with a 2:2
2004 - 2007 Longley Park Sixth Form College, Sheffield
BTEC National Diploma in Information Technology (equivalent to 3 A levels)
BTEC First Diploma in Information Technology (equivalent to 4 GCSEs)
AS level Arabic - Grade A
1999 - 2004 Fir Vale School, Sheffield

3. 7 GCSEs including English and Maths all grades A-C
Interests
In my spare time I am interested in technology and enjoying researching information on my lap-
top and taking apart and repairing mobile phones. I also enjoy listening to classical music and
reading factual stories and autobiographies especially the ones in Arabic.
References available upon request.