SlideShare a Scribd company logo
THEORY OF CONSUMER BEHAVIOR
UTILITY AND BEHAVIORAL FACTORS
 Utility is defined as the satisfaction derived from the consumption of a commodity which
determines consumption and demand behavior.
 It is represent the underlying cultural , social, personal, and psychological factors that affect
utility and consumption behavior. Inter – factor combinations filter different patterns of
consumption behavior down the line. Different consumption behavior can stem from, say,
variation within the cultural structure in combination with the cross – sections of the other
interlocking structures.
 In additions, the psychological factors reflect Maslow’s hierarchy of needs as influenced by
said interfactor combination.
CULTURAL FACTORS
 Cultural factors exert the broadest and deepest influence on consumer
behavior. Culture is one of the most fundamental determinants of a person's
wants and behaviors.
 While lower creatures are largely governed by instinct, ; human behavior is
largely learned.
 The child growing up in society learns a basic set of values, perceptions,
preferences and behavior through a process of socialization involving the
family and other key institution,
SOCIAL CLASSES SHOW DISTINCT PRODUCT AND BRAND
PREFERENCES.
 Komics – tend to be the reading materials for lower income classes while
magazines and newspapers are preferred by the middle and higher income
classes.
 Values of individuals or people are highly influenced by the cultural
environment. An American or a Western child is exposed to the values of
achievement and success, progress, material comfort, efficiency, and
practicality. A Filipino child, on the other hand, is exposed to the values of
hiya, pakikisama, social acceptance, and smooth interpersonal relationships.
SOCIAL FACTORS
 A consumer’s behavior is also influenced by social factors such as the consumer’s reference
groups, family and social roles and statuses.
 Reference groups are those groups that have a direct or indirect influence on the person’s
attitudes or behaviors.
 Members of the buyer’s family can exercise a strong influence on the buyer’s behavior. From
the parents, a person acquires an orientation toward religion, economics, personal ambitions,
love.
 Husband and wife involvement in purchases varies widely by product category.
 The kind of clothing that a teacher or a teenager wears reflects their respective roles and
status.
PERSONAL FACTORS
 A buyer’s decisions are also influenced by personal outward characteristics such as: the
buyer’s age and lifestyle, personality and self-concept.
 A person's occupation has an influence on the goods and service he buys.
 A person’s lifestyle and economic condition will affect the goods and service bought.
 The traditionalist would buy different kinds of goods from those who would like to
experiment, the sports minded – type of person would prefer different kinds pf goods from
those who are the stay – home types.
 A person’s personality and self –concept will influence his or her buying behavior.
PSYCHOLOGICAL FACTORS
 A person’s purchase are also influenced by psychological
factors: motivation, perception, learning, and beliefs and
attitudes.
 Maslow’s Theory of Motivation. Abraham Maslow
explain why people are driven by particular needs at
particular times.
MASLOW’S HIERARCHY OF NEEDS ARE:
 Physiological needs
 Safety needs
 Social needs
 Esteem needs
 And Self – Actualization needs
 A motivated person is ready to act. How the motivated person acts in
influenced by his perception and learning of the situation. Two people may
act quite differently because their perception and learning of situation may be
different. One buyer may buy one brand of soft drinks while the second buyer
buys another brand.
 Perception can be defined as the process by which an individual selects,
organizes, and interpret information to create meaningful picture of the
world.
 A belief is a descriptive thought that a persons holds about something; while
an attitude describes a person’s enduring favorable and unfavorable cognitive
evaluations emotional feeling and action tendencies toward some object or
ideas
THE UTILITY FUNCTION
 Utility is the technical term for satisfaction. There is a functional; relationship
between utility and consumption as the need for the latter arises.
 As the consumption level increases, a positive marginal utility (MU) increases
total utility (TU), while the opposite is true when MU is negative.
 Marginal utility is also defined as the utility or dissatisfaction from the last unit
of consumption, depending on whether MU carrier a positive or negative sign.
CONSUMPTION
 The Indifference Curve
 The indifference curve together with the is cost in the next
section is a useful tool for analyzing consumption behavior on
the utility theory.
 An indifference curve contains varying combination in the
consumption of commodities that yield the same level total
utility.
THE LAW OF DIMINISHING MARGINAL UTILITY AND THE SHAPE OF
THE CURVE
Technically, the shape of the indifference curve is convex to the graph’s point of
origin due to the Law of Diminishing Returns. To maintain overall satisfaction,
one only has to give up less of good with increasing marginal utility(MU) to be
regained by more consumption of another with a decreasing MU.
But practically put, one becomes increasingly reluctant to give up a good (food
for example) that becomes scarcer and additionally more valuable (higher
marginal utility or MU), in exchange for another (clothing) that becomes more
abundant and additionally less satisfying.
HIERARCHY IF INDIFFERENCE CURVES
Indifference curve corresponds to a certain
level of utility. Therefore changing the
consumption levels of commodities at every
point of combination along the curve leads to
another indifference curve and utility level.
FIGURE HIERARCHY OF INDIFFERENCE CURVES
THE BUDGET LINE AND THE OPTIMUM COMBINATION
 What is optimum or best combination of consumption of
the commodities within a budgetary limit? The answer to
this questions lies in the relationship between the
indifference curve which represents what consumer likes
ad the budget line which limits affordability.
THE BUDGET LINE
 A budget line contains infinite points of
combinations of the commodity items that the
same budget can buy at a given prices.
 The aforementioned statement is quantitatively
expressed as follows, assuming food and clothing
as the commodities being purchased.
THE OPTIMUM COMBINATION
 The quantities of the commodities at any point along a
budget line indicate purchasing capacity. This, point,
together with the said purchase quantities coincides with
that of an indifference curve and hence, meets the latter’s
budget requirement. Simplify put, the consumer can
afford to have that much satisfaction.
DYNAMICS
 Prices can change to make goods relatively cheap or costly. The consumer then adjust to
maximize satisfaction by buying what cheaper in exchange for what is costlier. Originally
consuming less food and more clothing is now beyond the budget.
 The consumer is worse – off either as the same budget can only buy less of costlier if only to
maintain the food consumption.
 Every additional peso spent should yield the highest marginal utility passible. It therefore
follows that the consumer tends to spend more on the commodity that give this advantages.
If this commodity is sugar, the consumer spends more for it but only up to the point where
the utility gained from the last peso spent is exactly the same as in any other commodity.
INCOME AND SUBSTITUTION EFFECTS
 How does consumer equilibrium change with the price of a commodity items?
Assume two not-so-close substitutes, food and clothing where the price of the latter
is assumed to decrease.
 With the change in price, food shares in the potential increase in the consumption of
clothing. The potential increase in the consumption of clothing.
 The potential increase in the consumption of both commodities, if realized, is called
income effect.
 However the consumer is not only contented to realize this effect as the new
condition allows optimization by substitution, if realized is called substitution
effect.
 Substitution effect result in a net gain in satisfaction since and additional peso
is better spent on cheaper and more units of clothing instead of the costlier
units of goods.
 In particular, decrease in the price of clothing means more consumption, and
hence, from the last peso spent more satisfaction. In effect, the marginal
utility advantage of consuming more clothing instead of food leads the
consumer to substitutes the former for the latter until the equi - marginal
condition is fully met.
UTILITY AND DEMAND
DERIVATION OF THE DEMAND CURVE
 There nis a potential consumption for a certain commodity item given its
market price and the income of its potential consumers. This potential
consumption is also called demand which is the quantity that the consumers
are willing to buy.
 Moreover, as to how much of the given income is allocated for the product
depends on the influences of the other nonprice factors of demand such as
population.
 Therefore, the potential demand or a product at varying price levels and given
a certain degree of influence of the nonprice factors, determines its demand
curve.
CONSUMER SURPLUS
 The peso value that the consumer is willing to pay for certain volume of a commodity
is less than the peso value of the benefit from its consumption. This also means that
the utility units forgone in paying for the commodity item are less than the utility
units gained from their consumption.
 The net benefit from the exchange is called consumer’s surplus or additional
purchasing power.
 Consumer’s surplus is an indicator of social welfare and can help make correct social
decisions. For example, a substantial decrease in this surplus indicates the negative
impact of an increase in price on consumer’s welfare.
THE PARADOX OF VALUE
 The paradox of value is the answer to the question that troubled Adam Smith
in the 18th century, whose book. “the wealth of Nations, “ marked the
beginning of Modern Economics. The question is “How is it that water, which
is so useful, that life is impossible without it, has such a low price, where as
diamonds which are not quite necessary have such a high price?
 Despite its importance, the price of water is low as consumers are only willing
to any less for its abundance and how level of marginal utility. However, the
opposite is true for diamond which is scarce, The foregoing leads to the
distinction between Value in Use and Value in Exchange.

More Related Content

Similar to Theory of consumer behavior.pptx

Consumer Dynamics.pptx
Consumer Dynamics.pptxConsumer Dynamics.pptx
Consumer Dynamics.pptx
ambika bhandari
 
Consumer Dynamics.pptx
Consumer Dynamics.pptxConsumer Dynamics.pptx
Consumer Dynamics.pptx
ambika bhandari
 
Adam Ball Veblen Essay
Adam Ball Veblen EssayAdam Ball Veblen Essay
Adam Ball Veblen EssayAdam Ball
 
4. consumer choice indifference theory
4. consumer choice   indifference theory4. consumer choice   indifference theory
4. consumer choice indifference theory
Shivam Taneja
 
2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx
2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx
2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx
ElixerReolalas
 
Determinants of market demand
Determinants of market demandDeterminants of market demand
Determinants of market demand
ARUNAYESUDAS
 
THEORY OF CONSUMER CHOICE
THEORY OF CONSUMER CHOICE THEORY OF CONSUMER CHOICE
THEORY OF CONSUMER CHOICE
learn addict
 
Thetheoryofconsumerbehaviour
ThetheoryofconsumerbehaviourThetheoryofconsumerbehaviour
Thetheoryofconsumerbehaviour
Conferat Conferat
 
3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd
3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd
3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd
ssuser227d6b
 
Eco week 11- consumer behavior
Eco week 11- consumer behaviorEco week 11- consumer behavior
Eco week 11- consumer behavior
Jomar38
 
Economics hhw ( Harsh yadav ) 12 D.pptx
Economics hhw ( Harsh yadav ) 12 D.pptxEconomics hhw ( Harsh yadav ) 12 D.pptx
Economics hhw ( Harsh yadav ) 12 D.pptx
TannuDalal5
 
consumer behavior and utility maximization
consumer behavior and utility maximization consumer behavior and utility maximization
consumer behavior and utility maximization
JosHua455569
 
Theory
TheoryTheory
Theory of consumption
Theory of consumptionTheory of consumption
Theory of consumption
Yashika Parekh
 
consumer behavior.pdf
consumer behavior.pdfconsumer behavior.pdf
consumer behavior.pdf
judithpatnaan
 
Utilityanalysisofdemand 090708074048 Phpapp02
Utilityanalysisofdemand 090708074048 Phpapp02Utilityanalysisofdemand 090708074048 Phpapp02
Utilityanalysisofdemand 090708074048 Phpapp02Rohin Arora
 
Consumer Surplus
Consumer SurplusConsumer Surplus
Consumer Surplus
Dhanya Pravin
 
Consumer Behavior_Unit 1- AS PER syallbus.pptx
Consumer Behavior_Unit 1- AS PER syallbus.pptxConsumer Behavior_Unit 1- AS PER syallbus.pptx
Consumer Behavior_Unit 1- AS PER syallbus.pptx
SumanMaurya43
 

Similar to Theory of consumer behavior.pptx (20)

Consumer Dynamics.pptx
Consumer Dynamics.pptxConsumer Dynamics.pptx
Consumer Dynamics.pptx
 
Consumer Dynamics.pptx
Consumer Dynamics.pptxConsumer Dynamics.pptx
Consumer Dynamics.pptx
 
Adam Ball Veblen Essay
Adam Ball Veblen EssayAdam Ball Veblen Essay
Adam Ball Veblen Essay
 
4. consumer choice indifference theory
4. consumer choice   indifference theory4. consumer choice   indifference theory
4. consumer choice indifference theory
 
2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx
2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx
2.2a CONTEMPORARY ECONOMIC ISSUES FACING THE FILIPINO ENTREPRENEUR.pptx
 
Determinants of market demand
Determinants of market demandDeterminants of market demand
Determinants of market demand
 
Eco
EcoEco
Eco
 
Demand part one
Demand part oneDemand part one
Demand part one
 
THEORY OF CONSUMER CHOICE
THEORY OF CONSUMER CHOICE THEORY OF CONSUMER CHOICE
THEORY OF CONSUMER CHOICE
 
Thetheoryofconsumerbehaviour
ThetheoryofconsumerbehaviourThetheoryofconsumerbehaviour
Thetheoryofconsumerbehaviour
 
3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd
3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd
3 EABD- Utility.pptxjdjdjdjdjdjdjdjdkdkdkkd
 
Eco week 11- consumer behavior
Eco week 11- consumer behaviorEco week 11- consumer behavior
Eco week 11- consumer behavior
 
Economics hhw ( Harsh yadav ) 12 D.pptx
Economics hhw ( Harsh yadav ) 12 D.pptxEconomics hhw ( Harsh yadav ) 12 D.pptx
Economics hhw ( Harsh yadav ) 12 D.pptx
 
consumer behavior and utility maximization
consumer behavior and utility maximization consumer behavior and utility maximization
consumer behavior and utility maximization
 
Theory
TheoryTheory
Theory
 
Theory of consumption
Theory of consumptionTheory of consumption
Theory of consumption
 
consumer behavior.pdf
consumer behavior.pdfconsumer behavior.pdf
consumer behavior.pdf
 
Utilityanalysisofdemand 090708074048 Phpapp02
Utilityanalysisofdemand 090708074048 Phpapp02Utilityanalysisofdemand 090708074048 Phpapp02
Utilityanalysisofdemand 090708074048 Phpapp02
 
Consumer Surplus
Consumer SurplusConsumer Surplus
Consumer Surplus
 
Consumer Behavior_Unit 1- AS PER syallbus.pptx
Consumer Behavior_Unit 1- AS PER syallbus.pptxConsumer Behavior_Unit 1- AS PER syallbus.pptx
Consumer Behavior_Unit 1- AS PER syallbus.pptx
 

More from DanielDeGuzman23

chapter 3 NEW PRODUCT DEVELOPMENT logistics.pptx
chapter 3 NEW PRODUCT DEVELOPMENT logistics.pptxchapter 3 NEW PRODUCT DEVELOPMENT logistics.pptx
chapter 3 NEW PRODUCT DEVELOPMENT logistics.pptx
DanielDeGuzman23
 
Chapter 1 Management.pptx
Chapter 1 Management.pptxChapter 1 Management.pptx
Chapter 1 Management.pptx
DanielDeGuzman23
 
CHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptx
CHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptxCHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptx
CHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptx
DanielDeGuzman23
 
CHAPTER 3 BUSINESS COMPETITON.pptx
CHAPTER 3 BUSINESS COMPETITON.pptxCHAPTER 3 BUSINESS COMPETITON.pptx
CHAPTER 3 BUSINESS COMPETITON.pptx
DanielDeGuzman23
 
02Introduction of NSTP Law.pptx
02Introduction of NSTP Law.pptx02Introduction of NSTP Law.pptx
02Introduction of NSTP Law.pptx
DanielDeGuzman23
 
Ethics
EthicsEthics
chapter 1 org and management.pptx
chapter 1 org and management.pptxchapter 1 org and management.pptx
chapter 1 org and management.pptx
DanielDeGuzman23
 
BASKETBALL INTRODUCTION PPT.docx.pptx
BASKETBALL INTRODUCTION PPT.docx.pptxBASKETBALL INTRODUCTION PPT.docx.pptx
BASKETBALL INTRODUCTION PPT.docx.pptx
DanielDeGuzman23
 

More from DanielDeGuzman23 (8)

chapter 3 NEW PRODUCT DEVELOPMENT logistics.pptx
chapter 3 NEW PRODUCT DEVELOPMENT logistics.pptxchapter 3 NEW PRODUCT DEVELOPMENT logistics.pptx
chapter 3 NEW PRODUCT DEVELOPMENT logistics.pptx
 
Chapter 1 Management.pptx
Chapter 1 Management.pptxChapter 1 Management.pptx
Chapter 1 Management.pptx
 
CHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptx
CHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptxCHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptx
CHARTER 1 EVOLUTION OF BUSINESS POLICY AND STRATEGY (1).pptx
 
CHAPTER 3 BUSINESS COMPETITON.pptx
CHAPTER 3 BUSINESS COMPETITON.pptxCHAPTER 3 BUSINESS COMPETITON.pptx
CHAPTER 3 BUSINESS COMPETITON.pptx
 
02Introduction of NSTP Law.pptx
02Introduction of NSTP Law.pptx02Introduction of NSTP Law.pptx
02Introduction of NSTP Law.pptx
 
Ethics
EthicsEthics
Ethics
 
chapter 1 org and management.pptx
chapter 1 org and management.pptxchapter 1 org and management.pptx
chapter 1 org and management.pptx
 
BASKETBALL INTRODUCTION PPT.docx.pptx
BASKETBALL INTRODUCTION PPT.docx.pptxBASKETBALL INTRODUCTION PPT.docx.pptx
BASKETBALL INTRODUCTION PPT.docx.pptx
 

Recently uploaded

Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
PaulBryant58
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
Nicola Wreford-Howard
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
Bojamma2
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
Cynthia Clay
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Arihant Webtech Pvt. Ltd
 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
Erika906060
 
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
BBPMedia1
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
awaisafdar
 
FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
LR1709MUSIC
 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
usawebmarket
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
seoforlegalpillers
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
YourLegal Accounting
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
HumanResourceDimensi1
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Navpack & Print
 
Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
Workforce Group
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
marketingjdass
 
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
my Pandit
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
zoyaansari11365
 
Lookback Analysis
Lookback AnalysisLookback Analysis
Lookback Analysis
Safe PaaS
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
fakeloginn69
 

Recently uploaded (20)

Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
Accpac to QuickBooks Conversion Navigating the Transition with Online Account...
 
Exploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social DreamingExploring Patterns of Connection with Social Dreaming
Exploring Patterns of Connection with Social Dreaming
 
The-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic managementThe-McKinsey-7S-Framework. strategic management
The-McKinsey-7S-Framework. strategic management
 
Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdfSearch Disrupted Google’s Leaked Documents Rock the SEO World.pdf
Search Disrupted Google’s Leaked Documents Rock the SEO World.pdf
 
Attending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learnersAttending a job Interview for B1 and B2 Englsih learners
Attending a job Interview for B1 and B2 Englsih learners
 
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...
 
The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...The Parable of the Pipeline a book every new businessman or business student ...
The Parable of the Pipeline a book every new businessman or business student ...
 
FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134FINAL PRESENTATION.pptx12143241324134134
FINAL PRESENTATION.pptx12143241324134134
 
Buy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star ReviewsBuy Verified PayPal Account | Buy Google 5 Star Reviews
Buy Verified PayPal Account | Buy Google 5 Star Reviews
 
What is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdfWhat is the TDS Return Filing Due Date for FY 2024-25.pdf
What is the TDS Return Filing Due Date for FY 2024-25.pdf
 
Filing Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed GuideFiling Your Delaware Franchise Tax A Detailed Guide
Filing Your Delaware Franchise Tax A Detailed Guide
 
What are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdfWhat are the main advantages of using HR recruiter services.pdf
What are the main advantages of using HR recruiter services.pdf
 
Affordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n PrintAffordable Stationery Printing Services in Jaipur | Navpack n Print
Affordable Stationery Printing Services in Jaipur | Navpack n Print
 
Cracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptxCracking the Workplace Discipline Code Main.pptx
Cracking the Workplace Discipline Code Main.pptx
 
Skye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto AirportSkye Residences | Extended Stay Residences Near Toronto Airport
Skye Residences | Extended Stay Residences Near Toronto Airport
 
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptxTaurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
Taurus Zodiac Sign_ Personality Traits and Sign Dates.pptx
 
Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111Introduction to Amazon company 111111111111
Introduction to Amazon company 111111111111
 
Lookback Analysis
Lookback AnalysisLookback Analysis
Lookback Analysis
 
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptxCADAVER AS OUR FIRST TEACHER anatomt in your.pptx
CADAVER AS OUR FIRST TEACHER anatomt in your.pptx
 

Theory of consumer behavior.pptx

  • 2. UTILITY AND BEHAVIORAL FACTORS  Utility is defined as the satisfaction derived from the consumption of a commodity which determines consumption and demand behavior.  It is represent the underlying cultural , social, personal, and psychological factors that affect utility and consumption behavior. Inter – factor combinations filter different patterns of consumption behavior down the line. Different consumption behavior can stem from, say, variation within the cultural structure in combination with the cross – sections of the other interlocking structures.  In additions, the psychological factors reflect Maslow’s hierarchy of needs as influenced by said interfactor combination.
  • 3. CULTURAL FACTORS  Cultural factors exert the broadest and deepest influence on consumer behavior. Culture is one of the most fundamental determinants of a person's wants and behaviors.  While lower creatures are largely governed by instinct, ; human behavior is largely learned.  The child growing up in society learns a basic set of values, perceptions, preferences and behavior through a process of socialization involving the family and other key institution,
  • 4. SOCIAL CLASSES SHOW DISTINCT PRODUCT AND BRAND PREFERENCES.  Komics – tend to be the reading materials for lower income classes while magazines and newspapers are preferred by the middle and higher income classes.  Values of individuals or people are highly influenced by the cultural environment. An American or a Western child is exposed to the values of achievement and success, progress, material comfort, efficiency, and practicality. A Filipino child, on the other hand, is exposed to the values of hiya, pakikisama, social acceptance, and smooth interpersonal relationships.
  • 5. SOCIAL FACTORS  A consumer’s behavior is also influenced by social factors such as the consumer’s reference groups, family and social roles and statuses.  Reference groups are those groups that have a direct or indirect influence on the person’s attitudes or behaviors.  Members of the buyer’s family can exercise a strong influence on the buyer’s behavior. From the parents, a person acquires an orientation toward religion, economics, personal ambitions, love.  Husband and wife involvement in purchases varies widely by product category.  The kind of clothing that a teacher or a teenager wears reflects their respective roles and status.
  • 6.
  • 7. PERSONAL FACTORS  A buyer’s decisions are also influenced by personal outward characteristics such as: the buyer’s age and lifestyle, personality and self-concept.  A person's occupation has an influence on the goods and service he buys.  A person’s lifestyle and economic condition will affect the goods and service bought.  The traditionalist would buy different kinds of goods from those who would like to experiment, the sports minded – type of person would prefer different kinds pf goods from those who are the stay – home types.  A person’s personality and self –concept will influence his or her buying behavior.
  • 8. PSYCHOLOGICAL FACTORS  A person’s purchase are also influenced by psychological factors: motivation, perception, learning, and beliefs and attitudes.  Maslow’s Theory of Motivation. Abraham Maslow explain why people are driven by particular needs at particular times.
  • 9. MASLOW’S HIERARCHY OF NEEDS ARE:  Physiological needs  Safety needs  Social needs  Esteem needs  And Self – Actualization needs
  • 10.
  • 11.  A motivated person is ready to act. How the motivated person acts in influenced by his perception and learning of the situation. Two people may act quite differently because their perception and learning of situation may be different. One buyer may buy one brand of soft drinks while the second buyer buys another brand.  Perception can be defined as the process by which an individual selects, organizes, and interpret information to create meaningful picture of the world.  A belief is a descriptive thought that a persons holds about something; while an attitude describes a person’s enduring favorable and unfavorable cognitive evaluations emotional feeling and action tendencies toward some object or ideas
  • 12. THE UTILITY FUNCTION  Utility is the technical term for satisfaction. There is a functional; relationship between utility and consumption as the need for the latter arises.  As the consumption level increases, a positive marginal utility (MU) increases total utility (TU), while the opposite is true when MU is negative.  Marginal utility is also defined as the utility or dissatisfaction from the last unit of consumption, depending on whether MU carrier a positive or negative sign.
  • 13. CONSUMPTION  The Indifference Curve  The indifference curve together with the is cost in the next section is a useful tool for analyzing consumption behavior on the utility theory.  An indifference curve contains varying combination in the consumption of commodities that yield the same level total utility.
  • 14. THE LAW OF DIMINISHING MARGINAL UTILITY AND THE SHAPE OF THE CURVE Technically, the shape of the indifference curve is convex to the graph’s point of origin due to the Law of Diminishing Returns. To maintain overall satisfaction, one only has to give up less of good with increasing marginal utility(MU) to be regained by more consumption of another with a decreasing MU. But practically put, one becomes increasingly reluctant to give up a good (food for example) that becomes scarcer and additionally more valuable (higher marginal utility or MU), in exchange for another (clothing) that becomes more abundant and additionally less satisfying.
  • 15.
  • 16. HIERARCHY IF INDIFFERENCE CURVES Indifference curve corresponds to a certain level of utility. Therefore changing the consumption levels of commodities at every point of combination along the curve leads to another indifference curve and utility level.
  • 17. FIGURE HIERARCHY OF INDIFFERENCE CURVES
  • 18. THE BUDGET LINE AND THE OPTIMUM COMBINATION  What is optimum or best combination of consumption of the commodities within a budgetary limit? The answer to this questions lies in the relationship between the indifference curve which represents what consumer likes ad the budget line which limits affordability.
  • 19. THE BUDGET LINE  A budget line contains infinite points of combinations of the commodity items that the same budget can buy at a given prices.  The aforementioned statement is quantitatively expressed as follows, assuming food and clothing as the commodities being purchased.
  • 20. THE OPTIMUM COMBINATION  The quantities of the commodities at any point along a budget line indicate purchasing capacity. This, point, together with the said purchase quantities coincides with that of an indifference curve and hence, meets the latter’s budget requirement. Simplify put, the consumer can afford to have that much satisfaction.
  • 21. DYNAMICS  Prices can change to make goods relatively cheap or costly. The consumer then adjust to maximize satisfaction by buying what cheaper in exchange for what is costlier. Originally consuming less food and more clothing is now beyond the budget.  The consumer is worse – off either as the same budget can only buy less of costlier if only to maintain the food consumption.  Every additional peso spent should yield the highest marginal utility passible. It therefore follows that the consumer tends to spend more on the commodity that give this advantages. If this commodity is sugar, the consumer spends more for it but only up to the point where the utility gained from the last peso spent is exactly the same as in any other commodity.
  • 22. INCOME AND SUBSTITUTION EFFECTS  How does consumer equilibrium change with the price of a commodity items? Assume two not-so-close substitutes, food and clothing where the price of the latter is assumed to decrease.  With the change in price, food shares in the potential increase in the consumption of clothing. The potential increase in the consumption of clothing.  The potential increase in the consumption of both commodities, if realized, is called income effect.  However the consumer is not only contented to realize this effect as the new condition allows optimization by substitution, if realized is called substitution effect.
  • 23.  Substitution effect result in a net gain in satisfaction since and additional peso is better spent on cheaper and more units of clothing instead of the costlier units of goods.  In particular, decrease in the price of clothing means more consumption, and hence, from the last peso spent more satisfaction. In effect, the marginal utility advantage of consuming more clothing instead of food leads the consumer to substitutes the former for the latter until the equi - marginal condition is fully met.
  • 24. UTILITY AND DEMAND DERIVATION OF THE DEMAND CURVE  There nis a potential consumption for a certain commodity item given its market price and the income of its potential consumers. This potential consumption is also called demand which is the quantity that the consumers are willing to buy.  Moreover, as to how much of the given income is allocated for the product depends on the influences of the other nonprice factors of demand such as population.  Therefore, the potential demand or a product at varying price levels and given a certain degree of influence of the nonprice factors, determines its demand curve.
  • 25. CONSUMER SURPLUS  The peso value that the consumer is willing to pay for certain volume of a commodity is less than the peso value of the benefit from its consumption. This also means that the utility units forgone in paying for the commodity item are less than the utility units gained from their consumption.  The net benefit from the exchange is called consumer’s surplus or additional purchasing power.  Consumer’s surplus is an indicator of social welfare and can help make correct social decisions. For example, a substantial decrease in this surplus indicates the negative impact of an increase in price on consumer’s welfare.
  • 26. THE PARADOX OF VALUE  The paradox of value is the answer to the question that troubled Adam Smith in the 18th century, whose book. “the wealth of Nations, “ marked the beginning of Modern Economics. The question is “How is it that water, which is so useful, that life is impossible without it, has such a low price, where as diamonds which are not quite necessary have such a high price?  Despite its importance, the price of water is low as consumers are only willing to any less for its abundance and how level of marginal utility. However, the opposite is true for diamond which is scarce, The foregoing leads to the distinction between Value in Use and Value in Exchange.