Jason Toon is a freelance consultant and copywriter. He previously worked as the head writer at Woot from 2005 to 2013, guiding the brand's voice as it grew from a small startup to a subsidiary of Amazon. The document discusses some of Toon's experiences at Woot, including selling an unpopular "Torpedo Projector" that surprisingly sold over 800 units, and launching an affiliate program to manage customer expectations. It also summarizes two academic studies, one finding that small amounts of negative information can strengthen consumer impressions, and another finding that fast disclaimers in ads diminish trust and purchase intent.