Is there an assessment tool that can assess DIFFERENT types of teams: global virtual teams, domestic (co-located) teams, and action learning teams? ITAP International developed an assessment system that helps a variety of teams. The system is called the Team Process QuestionnaireTM (TPQ). It has three components: 1. Global Team Process Questionnaire (GTPQ) for global and virtual teams 2. Organizational Team Process Questionnaire (OTPQ) for domestic (co-located) teams 3. Action Learning Team Process Questionnaire (ALTPQ) for action learning teams.

1. ©2019 ITAP International, Inc. All Rights Reserved. 1
The TPQ System:
Choose the Right Tool
for Your Team’s Success

2. Measure
The TPQ measures the team over time, and
compares the results to:
The team’s performance over time
&
Industry averages
©2019 ITAP International, Inc. All Rights Reserved. 2

3. The Team Process
QuestionnaireTM
• The TPQ has 3 versions serving 3 kinds of
teams:
–Global and virtual teams
–Domestic (co-located) teams
–Action learning teams
©2019 ITAP International, Inc. All Rights Reserved. 3

4. Global and Virtual Teams
Global Team Process Questionnaire™
(GTPQ)
for
Global and Virtual Teams
©2019 ITAP International, Inc. All Rights Reserved. 4

5. Domestic (Co-Located) Teams
Organizational Team Process
Questionnaire™ (OTPQ)
for
Domestic (Co-Located) Teams
©2019 ITAP International, Inc. All Rights Reserved. 5

6. Action Learning Teams
Action Learning Team Process
Questionnaire™ (ALTPQ)
for
Action learning teams
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7. Measuring How the Team
Changes Over Time
• Team members can take the TPQ every
couple of months, tracking change over
time
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8. 8
Improving the Effectiveness of a
Global Team
1. The Problem 2. The Tool/Service
Global pharmaceutical company
seeks to reduce tensions among a
multi-cultural team of global franchise
leaders and increase team
effectiveness
Global Team Process
Questionnaire™ (GTPQ);
delivers team productivity intervention
3. The Solution 4. The Outcome
ITAP designs team results seminars
and provides follow-up leader/team
member coaching based on the
GTPQ findings
Identified areas for improvement of
team effectiveness
Identified and measured change
(significant improvement in team
cohesiveness and collaboration) over
time
©2019 ITAP International, Inc. All Rights Reserved.

9. 9
Improving the Supply Chain
Integration of a Domestic Team
1. The Problem 2. The Tool/Service
A large national manufacturing
company has a problem with their
supply chain. Operations has been
unable to solve the backup.
Leadership decides to assemble an
action learning team with membership
from different disciplines to come up
with potential solutions
An internal learning coach utilized the
Action Learning Team Process
Questionnaire™ (ALTPQ) to support
a healthy team process, a critical
component of working toward
solutions
3. The Solution 4. The Outcome
The Action Learning Team provides
three separate but linked actions that
can be undertaken by operations to
improve communications and speed
up the supply chain
1. An improvement in the delivery of
critical parts to the factory
2. Individual members of the team
learned how to solve problems and
how to work together effectively
©2019 ITAP International, Inc. All Rights Reserved.

10. 10
Improving the Performance of an
Internal Consulting Team
1. The Problem 2. The Tool/Service
Niche consulting company working
with large client health system
companies is seeking to improve the
performance of its virtual consulting
team
Organizational Team Process
Questionnaire™; delivers team
productivity intervention
3. The Solution 4. The Outcome
ITAP facilitates discussion on topics
ranging from: keeping consultants in
the loop about key executive
conversations, scheduling conflicts,
and the stress from the job and travel
demands
1. Identified that moderating pressure
from top management promoted team
performance
2. Defined more manageable job
demands by creating more balanced
workloads
3. Improved customer satisfaction
results by 20%
©2019 ITAP International, Inc. All Rights Reserved.

11. 11
Clients’ Testimonies about ITAP’s Tools
and Approaches
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement.
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract.
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future.
Organizational Effectiveness Group Manager at a global Financial services company
Before
During
After
©2019 ITAP International, Inc. All Rights Reserved.

12. • Order a team assessment for your team,
email ITAP: cbing@itapintl.com
• To learn more, order Many Cultures One
Team: Build Your Cultural
Repertoire by ITAP’s CEO, Catherine
Mercer Bing
http://www.TechnicsPub.com
12
To Get Results for Your Team
©2016 ITAP International, Inc. All Rights Reserved.

13. 13
Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
cbing@itapintl.com
SKYPE: CatherineBing
©2019 ITAP International, Inc. All Rights Reserved.