Winning teams require investment. One key investment is assessing the team dynamics: the human process interactions among team members. How do team members' communicate? Are the roles clear? Is there trust? Do team members agree on successes and failures? ITAP's Team Process Questionnaire (TPQ) is a team assessment tool that offers deep insight into team dynamics. It is easy to administer: it takes 20 minutes to complete. This presentation offers examples of how the TPQ benefited ITAP's clients.

1. Developing a Winning Team
How Organizations Benefit from the
Team Process QuestionnaireTM
©2019 ITAP International, Inc. All Rights Reserved.
1

2. 2
Client Example 1: ITAP improves
executive team effectiveness
1. The Problem 2. The Tool/Service
Global biotech firm seeks to integrate
senior executives from companies
acquired over 3 years
• Executive Interviews
• Global Team Process
Questionnaire™ (GTPQ)
• Identification of dilemmas
3. The Solution 4. The Outcome
ITAP analyzes data collected, creates
an executive off-site, facilitates
discussion of dilemmas, and helps
define outcomes
Reorganized senior team into two
distinct bodies. One reporting group
and a smaller decision making group.
Communication protocols defined and
roles clarified
©2019 ITAP International, Inc. All Rights Reserved.

3. 3
Client Example 2: ITAP improves
multi-cultural team effectiveness
1. The Problem 2. The Tool/Service
Global pharmaceutical company
seeks to reduce tensions among a
multi-cultural team of global franchise
leaders and increase team
effectiveness
Global Team Process
Questionnaire™ (GTPQ);
delivers team productivity intervention
3. The Solution 4. The Outcome
ITAP designs team results seminars
and provides follow-up leader/team
member coaching based on the
GTPQ findings
Identified areas for improvement of
team effectiveness.
Identified and measured change
(significant improvement in team
cohesiveness and collaboration) over
time
©2019 ITAP International, Inc. All Rights Reserved.

4. 4
Client Example 3: ITAP improves
organizational integration
1. The Problem 2. The Tool/Service
Global chemical company seeks to
align organizational cultures post
acquisition
An organizational cultural assessment
instrument, the Culture in the
Workplace Questionnaire™;
Global Team Process
Questionnaire™ (GTPQ)
3. The Solution 4. The Outcome
ITAP analyzes data collected,
measures organizational cultural
differences, links personal values
data to identifies areas where
integration will be difficult.
Recommends approaches
Headquarters realizes unintended
consequences of initial integration
actions.
Seeks to redress approaches to
accurately address new
organizational culture aspects
©2019 ITAP International, Inc. All Rights Reserved.

5. 5
Client Example 4: ITAP Improves the
Supply Chain Integration
1. The Problem 2. The Tool/Service
A large national manufacturing
company has a problem with their
supply chain. Operations has been
unable to solve the backup.
Leadership decides to assemble an
action learning team with membership
from different disciplines to come up
with potential solutions
An internal learning coach utilized the
Action Learning Team Process
Questionnaire™ (ALTPQ) to support
a healthy team process, a critical
component of working toward
solutions
3. The Solution 4. The Outcome
The Action Learning Team provides
three separate but linked actions that
can be undertaken by operations to
improve communications and speed
up the supply chain
1. An improvement in the delivery of
critical parts to the factory.
2. Individual members of the team
learned how to solve problems and
how to work together effectively
©2019 ITAP International, Inc. All Rights Reserved.

6. 6
Client Example 6: ITAP improves
Internal Consulting Team
1. The Problem 2. The Tool/Service
Niche consulting company working
with large client health system
companies, seeks to improve
performance of virtual consulting
team
Organizational Team Process
Questionnaire™; delivers team
productivity intervention
3. The Solution 4. The Outcome
ITAP facilitates discussion on topics
ranging from: keeping consultants in
the loop about key executive
conversations, scheduling conflicts,
and the stress from the job and travel
demands
1. Identified that moderating pressure
from top management promoted team
performance
2. Defined more manageable job
demands by creating more balanced
workloads
3. Improved customer satisfaction
results by 20%
©2019 ITAP International, Inc. All Rights Reserved.

7. 7
Clients often testify to the positive results
achieved from ITAP’s tools and approaches
You showed your commitment to building our relationship by giving us
content up front, before we even had an agreement
German/US American Medical Devices Company
This is impressive work. You have captured the voices of each of the
groups. Thanks – we know you've gone beyond the contract
VP of Diversity at a global pharmaceutical company
Without hesitation, ITAP exceeded our very high expectations. We will
look forward to partnering with you again in the future
Organizational Effectiveness Group Manager at a global Financial services company
©2019 ITAP International, Inc. All Rights Reserved.

8. 8
Catherine Mercer Bing
CEO, ITAP International, Inc.
Managing Director, ITAP Americas, Inc.
707 State Road, Suite 106
Princeton, NJ 08540 USA
(W) +1.215.860.5640
(M) +1.609.937.1557
http://www.itapintl.com
cbing@itapintl.com
SKYPE: CatherineBing
©2019 ITAP International, Inc. All Rights Reserved.