The survey found that average retail inventory shrinkage as a percentage of sales was 1.33% in 2018. Shoplifting and employee theft accounted for over half of shrinkage sources. Loss prevention budgets averaged 0.35% of sales, with most spent on payroll. Common employee screening practices included criminal background checks and reference checks. Anonymous hotlines were the most used awareness program. Burglar alarms and CCTV monitoring were top security strategies, though visible CCTV use increased significantly. On average, retailers apprehended over 500 dishonest employees and faced losses of over $1,200 per case.
A presentation from NRF 2022: Retail’s Big Show with Ashish Jaiswal, Partner, IBM Retail Industry, IBM Consulting; SaifRivers, Retail Vice President, IBM Consulting; and Brett Wachter, Consumer Experience Partner, IBM Consulting
Deloitte has been tracking and measuring digital influence on retail sales since 2012 and this year’s study has uncovered some new consumer behaviours:
- Digital influenced consumers buy more and spend more;
Not all retail categories are equal;
- Consumers prefer to use their own devices for assistance in store;
- Consumers are hunters, not gatherers once they arrive in-store.
A presentation from NRF 2022: Retail’s Big Show with Ashish Jaiswal, Partner, IBM Retail Industry, IBM Consulting; SaifRivers, Retail Vice President, IBM Consulting; and Brett Wachter, Consumer Experience Partner, IBM Consulting
Deloitte has been tracking and measuring digital influence on retail sales since 2012 and this year’s study has uncovered some new consumer behaviours:
- Digital influenced consumers buy more and spend more;
Not all retail categories are equal;
- Consumers prefer to use their own devices for assistance in store;
- Consumers are hunters, not gatherers once they arrive in-store.
The April 2018 Edition of the latest retail industry trends that are disrupting the future of retail. The East leads the West in new retail models. Innovation is everywhere.
With supply chain and fulfillment issues driving a fair amount of ecommerce holiday season uncertainty, we surveyed 80+ retailers to ask about their expectations and strategies for the 2021 holiday retail season.
A new Economist Intelligence unit study found marketers see their influence rising within their companies. But with great power comes great responsibility. Check out a slide show with the results of the study, "The rise of the marketer."
The c-suite gets the need for speed in sharing data across the company. An Economist Intelligence Unit report shows there are many cultural and structural factors standing in their way. Check out the study, "The power of fast data"
Consumers are living through their mobile phones, and few areas have been affected as much as retail. Economist Intelligence Unit research shows how consumers are leading the mobile charge and retailers are finding there is no turning back.
The Impact of COVID-19 on Retail and Ecommerce: Survey 3CommerceNext
Ecommerce Executives Express Cautious Optimism in Third COVID-19 Survey
Ecommerce executives express cautious optimisn in third COVID-19 survey conducted by CommerceNext and analyzed by Forrester.
The Intersection of Trust, Data Security and the Financial IndustryEdelman
This presentation focuses on the intersection of trust, the financial industry and data security/privacy. Ben Boyd, Edelman's president of Practices, Sectors and Offerings, discussed consumer's low trust in the financial industry, the critical role data security plays in driving consumer trust and how companies should think about using data security to bolster trust in their organizations as security has moved from the backroom to the boardroom.
How to Measure Word of Mouth, presented by David RabjohnsWordofMouth.org
PRESENTED BY: David Rabjohns, CEO at MotiveQuest
RECORDED AT: WordofMouth.org's Crash Course conference in Austin, TX on May 10, 2012
Watch the video of this presentation here: https://vimeo.com/44766220
Case Studies on the End-To-End Journey - Slide Deck - 30 MAR 2016Lora Cecere
From suppliers’ suppliers to customers’ customers, there are many nodes on an end-to-end journey. There is both an art and science to optimizing the end-to-end journey, and in this panel webinar we heard examples and strategies from Keith Nash, Vice President Process & Technology, Lennox Industries and Frank Vorrath, Vice President Global Supply Chain, Johnson Controls about how to improve the flow of a supply chain. Listen to this recording to understand how companies like yours have defined supply chain excellence and managed suppliers through production to provide a superior customer experience.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
The April 2018 Edition of the latest retail industry trends that are disrupting the future of retail. The East leads the West in new retail models. Innovation is everywhere.
With supply chain and fulfillment issues driving a fair amount of ecommerce holiday season uncertainty, we surveyed 80+ retailers to ask about their expectations and strategies for the 2021 holiday retail season.
A new Economist Intelligence unit study found marketers see their influence rising within their companies. But with great power comes great responsibility. Check out a slide show with the results of the study, "The rise of the marketer."
The c-suite gets the need for speed in sharing data across the company. An Economist Intelligence Unit report shows there are many cultural and structural factors standing in their way. Check out the study, "The power of fast data"
Consumers are living through their mobile phones, and few areas have been affected as much as retail. Economist Intelligence Unit research shows how consumers are leading the mobile charge and retailers are finding there is no turning back.
The Impact of COVID-19 on Retail and Ecommerce: Survey 3CommerceNext
Ecommerce Executives Express Cautious Optimism in Third COVID-19 Survey
Ecommerce executives express cautious optimisn in third COVID-19 survey conducted by CommerceNext and analyzed by Forrester.
The Intersection of Trust, Data Security and the Financial IndustryEdelman
This presentation focuses on the intersection of trust, the financial industry and data security/privacy. Ben Boyd, Edelman's president of Practices, Sectors and Offerings, discussed consumer's low trust in the financial industry, the critical role data security plays in driving consumer trust and how companies should think about using data security to bolster trust in their organizations as security has moved from the backroom to the boardroom.
How to Measure Word of Mouth, presented by David RabjohnsWordofMouth.org
PRESENTED BY: David Rabjohns, CEO at MotiveQuest
RECORDED AT: WordofMouth.org's Crash Course conference in Austin, TX on May 10, 2012
Watch the video of this presentation here: https://vimeo.com/44766220
Case Studies on the End-To-End Journey - Slide Deck - 30 MAR 2016Lora Cecere
From suppliers’ suppliers to customers’ customers, there are many nodes on an end-to-end journey. There is both an art and science to optimizing the end-to-end journey, and in this panel webinar we heard examples and strategies from Keith Nash, Vice President Process & Technology, Lennox Industries and Frank Vorrath, Vice President Global Supply Chain, Johnson Controls about how to improve the flow of a supply chain. Listen to this recording to understand how companies like yours have defined supply chain excellence and managed suppliers through production to provide a superior customer experience.
B2B decision-maker preferences and behaviors have shifted dramatically since the onset of COVID. The GTM revolution is here and B2B sales is forever changed.
My PowerPoint executive summary of the 2018 Global Shrink Index. 14 Countries, 73% of global GDP, 80% of global retail sales. Nearly $100 billion in retail losses.
Cyber Security, HealthTech and SaaS have all seen healthy public markets with our Results indices all up on the previous quarter. The AdTech & MarTech sectors have been mixed in Q1 however the underlying sector trends remain strong as the shift to programmatic and the rise of video, mobile, social and native continues.
The private markets in Cyber Security have seen a correspondingly strong quarter with M&A activity up to record levels. The HealthTech and AdTech & MarTech M&A markets have seen a slight decline from the previous quarter, however both remain at historically high levels as private investors invest in innovation and product differentiation.
One thing is prevalent within each of the sectors; those displaying strong top-line growth with quality clients and an innovative product continue to outperform their peers on the public markets.
"Ready or Not, Here Comes 2015: Marketing Trends to Master" TrendLab WebinarBluespire Marketing
During this BlueSpire TrendLab Webinar, our senior living, healthcare and financial services experts dive into the most relevant marketing trends and analyze what to look for in 2015.
Main themes of the webinar included:
•What global trends will have the most impact next year and how those trends will affect brand building and the overall customer experience.
•Changes in marketing staffing and spending, what should be on your radar regarding big data and analytics, and the importance of Web personalization.
• Effectiveness of branded videos, the accelerating trend of sharable and snackable content, and mapping content appropriately to your consumer’s journey.
Webinar - Multichannel Maturometer 2018 results: Key global trendsAcross Health
Questions answered include:
• Did the 20%+ budget increase in 2017 continue in 2018?
• Which channels have reached maturity…and which ones could break out in the next years?
• What are the industry's biggest bottlenecks for adopting digital?
• (How) are key digital capabilities developing versus last year?
• How satisfied is the industry with its digital efforts to date?
For the recorded webinar please visit our website: http://bit.ly/2vC86oc
Financial advisors are inundated with choices among asset managers and distributors, making it critical to capture advisors’ attention and leave a lasting impression. Learn how to develop targeted and successful strategies to increase your reach and impact. This webinar will provide insightful guidance for asset managers and distributors to strengthen their advisor partnerships. Cogent will showcase thought leadership in the financial advisor market by presenting the latest insights and research on advisor trends and preferences.
Participants will gain insight on a wide range of business issues, including:
- Growth of the RIA
- Changes in product views/actively managed/ETFs
- Trends in portfolio construction
Asset managers and distributors are invited to learn the importance of developing targeted and successful strategies that increase their reach and impact among financial advisors. Join Cogent for up-to-the-minute thought leadership on advisor preferences and insightful guidance on how to strengthen partnerships.
Retail sales trends through the lens of International shopper spending. Planet data analysis and segmentation across generations, luxury and mainstream brands, outlets and full price stores. Growing demand of mobile payments and considerations on sustainability.
Imagine the Possibilities: An All-in-One Treasury and Risk Management SolutionReval
A recent Aberdeen 2014 Excellence in Financial Management Survey confirms that the top two pressures facing organizations today are increased financial risk and an inability to accurately forecast cash flows. But without proper insight into current and future cash balances it becomes difficult for business leaders to make decisions that will help to grow the business.
An all-in-one treasury and risk management (TRM) provides total visibility into cash, liquidity and risk in a single solution to run day-to-day operations, and sophisticated analytics so that treasury teams, procurement and business units can deliver against business objectives.
Join Nick Castellina, Research Director, Aberdeen Group and Ryan Heaslip, Senior Solutions Consultant, Reval as they present the results of the 2014 Excellence in Financial Management Survey and discuss the benefits of an integrated treasury and risk management workflow.
•Please leave your email in Comment Box to receive The Official Version from ADSOTA
•Vui lòng để lại email bên dưới để nhận được bản chính thức từ ADSOTA
___
•The report delivers an in-depth look at Vietnam digital advertising, including Internet user insights, digital ads statistics and trends during first 6 months of 2018 that Marketers and Advertisers may find very helpful.
•ADSOTA is very pleased to share it with you. Hope that you can make full use of these information for yourselves and your organization's particular purpose.
ABOUT ADSOTA:
• An advertising company under Appota Group.
• The first & only Facebook gaming agency in Vietnam
• Joint venture partner of TNK Factory (of Kakao Group)
• Collaborative partner of Google, executing AppotaX project for mobile publishers to leverage app traffic and maximize in-app ads revenue.
• Facebook Gaming Creator Program’s MCN in Vietnam
• Member of Mobile Marketing Association (MMA)
• Third Party Accreditation:
-Google's Fastest Revenue Growth Channel Partner in SEA
-Top 1 Facebook Ads Team For Game/App In APAC.
-Top 10 SMB Partner Of Google Network
-Top Non-gaming Media Source 2016 (By Appsflyer)
___
BÁO CÁO VỀ THỊ TRƯỜNG QUẢNG CÁO TRỰC TUYẾN VIỆT NAM (Nửa đầu năm 2018)
• ADSOTA xin gửi tới những thông tin về người dùng Internet Việt Nam, các số liệu và xu hướng về thị trường quảng cáo trực tuyến Việt Nam nửa đầu năm 2018.
• Tin rằng, đây sẽ là tài liệu hữu ích đối với các nhà quảng cáo, các doanh nghiệp cùng sản phẩm, dịch vụ, nhãn hàng đang hoạt động tại thị trường Việt Nam.
GIỚI THIỆU - ADSOTA là:
• Adsota là công ty con thuộc Appota Group
• Agency quảng cáo của Facebook trong mảng Game đầu tiên và duy nhất tại Việt Nam
• Đối tác liên doanh của TNK Factory (thuộc tập đoàn Kakao) - Hàn Quốc
• Đối tác chiến lược của Google, triển khai AppotaX – giải pháp gia tăng doanh thu quảng cáo di động trên nền tảng Ad Exchange
• Đối tác triển khai chương trình Gaming Creator duy nhất của Facebook tại Việt Nam
• Thành viên Hiệp Hội Mobile Marketing
•Thành tích nổi bật:
-Đơn vị chạy quảng cáo Game/App hàng đầu APAC do Facebook xếp hạng
-Đối tác của Google có doanh thu tăng trưởng nhanh nhất KV Đông Nam Á
-Top 10 đối tác SMB của Google Network
-Kênh quảng cáo hàng đầu cho app ngoài Game do Appsflyer bình chọn
_____
Website: http://adsota.com
Business inquiries: sale@adsota.com
Hotline (for Advertisers): (+84) 911 983 189
Hotline (for Publishers): (+84) 911 930 190
LexisNexis Risk Solutions conducted its 2015 Fraud Mitigation Study to examine some of the trends around fraud, fraud detection and fraud analytics, particularly related to the propensity for criminals to perpetrate fraud within multiple industries. Findings uncovered that cross-industry fraud is prevalent and costly, and that fraud mitigation professionals from insurance, health care, retail, communications, insurance, financial services and government could benefit from details of fraud investigations from outside of their own industry. Check out the highlights from our fraud study here.
Retail's BIG Show
January 15-17, 2017
GREG BUZEK, President, IHL Group
JEFF ROSTER, VP, Strategy, IHL Group
DAVID STROBELT, SVP/CIO, Modell’s Sporting Goods
SCOTT EMMONS, Director and Founder, Innovation Lab, The Neiman Marcus Group
Similar to The shrink story by the numbers 25 years and counting (20)
NRF 2024 Presentation
Sunday, January 14 2024
Darin Detwiler, Detwiler Consulting Group, LLC
Dean Hornsby, BluLine Solutions, LLC
Rick Schlenker, Logile, Inc.
Christopher Schlichting, Coborn’s Inc.
Presentation at NRF Nexus 2023
July 11, 2023
Debjani Deb, CEO & Co-Founder
Session AI
Amanda Hall, Director of Pricing Strategy & Analytics
Ashley Global Retail
Presentation from NRF 2023: Retail’s Big Show.
Michelle Evans, Global Lead of Retail and Digital Consumer Insights, Euromonitor International
Get a first look at the top consumer trends with the biggest implications for retailers and brands. In this session, retail expert Michelle Evans reveals the latest insights from Euromonitor’s annual global consumer trends report. She examines the behaviors and motivations that will drive shopping habits next year so you can meet new demands.
Data-driven site selection: How understanding consumer movement drives Little...National Retail Federation
Presentation from NRF 2023: Retail's Big Show
Brad Puckett, Little Caesars
Cate Zovod, Near
When it comes to opening a new QSR location, the decision around site selection is critical — and the wrong decision can be extremely costly. For a QSR looking to significantly expand to new locations, the stakes are even higher. Founded in 1959, Little Caesars has been a popular pizza chain in the U.S. for decades. Having successfully responded to new consumer behavior in recent years, the chain is poised for rapid expansion across the U.S. and other growing markets like Canada and Mexico. With a goal to maximize ROI on the new locations, the company had to identify and prioritize sites for their new stores in a smart and scalable way. Learn how they turned to human movement data to empower teams in the U.S. and internationally to create a strategic expansion plan.
Presentation from NRF 2023: Retail's Big Show
Lee Peterson, WD Partners
Seana Strawn, IKEA US
Resale is ecologically beneficial, applies to many types of merchandise and is on-trend, but we are finding that the resale of goods online isn't as profitable as in store--think photo shoot, double ship and repackaging of items. So if done right at store level, can resale be more profitable, increase foot traffic with unique offerings, and boost customer loyalty? Learn from IKEA about their in-store resale experience, hear exclusive research from WD Partners and see visual renderings that show how areas of resale can be executed in several types of merchandise categories.
Presentation from NRF 2023: Retail's Big Show
Cam Avent, Union Square Hospitality Group
Kelly MacPherson, Union Square Hospitality Group
Morgan Wiley, Union Square Hospitality Group
In this session, we will have an interactive discussion outlining best practices for infusing data-driven decision making into an organization’s DNA: driving bottom-line results, personalizing and elevating the guest experience, and creating a workplace that inspires and retains high performers. We will share best practices on how to put the right numbers with the right context in the right hands, and how to craft optimal employee and guest experiences by leveraging analytics.
Presentation from NRF 2023: Retail's Big Show
James Boushka, Aramark
Time. The precious resource so few restauranteurs and hospitality veterans have. From preparation and production to serving guests to paying invoices, there are no shortage of mundane tasks essential to a well-functioning restaurant. Rising labor costs, guest demand for speed, and shrinking profit margins are propelling the industry to embrace automation as a marker for impactful success. Discover the trends and challenge your operational model to create experiences where humans and automation work together.
Retail Media Networks: How the physical store will power their next phase of ...National Retail Federation
Presentation from NRF 2023: Retail's Big Show
Kristi Argyilan, Albertsons Media Collective
Aaron Dunford, Nordstrom
Andrew Lipsman, Insider Intelligence
Retail media is disrupting the digital advertising industry and creating new high-margin revenue streams for retailers. The opportunity behind this fast-growing $40 billion US market is significant, with brands eager to capitalize on retailer first-party data to reach shoppers with relevant advertising experiences. In this session with retail media leaders, we examine how retail media networks are evolving to meet consumers shopping behaviors wherever they are, whether that be in-store or online.
Presentation from NRF 2023: Retail's Big Show
Adam Braun, Illinois Attorney General's Office
David Johnston, National Retail Federation
Millie Kresevich, EssilorLuxottica
Maria Michel-Manzo, Homeland Security Investigations
Organized retail crime (ORC) is a growing threat to retailers of all sizes, is imperiling employee and customer safety, and is hurting companies’ financial performance. This session will highlight how ORC threats are evolving, how law enforcement and retailers can work together more effectively on ORC investigations, and what NRF is doing to support legislation and industry initiatives that will help to counter ORC.
Voice in retail: It speaks, it listens, it’s impacting our real world businessesNational Retail Federation
Presentation from NRF 2023: Retail's Big Show
Glenn Allison, Tractor Supply Company
Donald Buckley, Lullaboo Studios,
Treehouse Consulting, LLC
Vicki Cantrell, Vendors in Partnership LLC
Mirko Saul, Schwarz Digital GmbH & Co. KG
You may know it as smart speaker, or the voice that tells jokes to your kids. You may think it’s a marketing channel, or only available through Big Tech.
Think again. A number of leading retailers know conversational artificial intelligence – voice assistance -- as a technology that is creating operational efficiencies (from warehouse to store), aiding employee retention, and lifting brand affinity. A technology that’s not only on the roadmap, but in implementation. (And in ways you may not expect.)
Join industry leader Vicki Cantrell and top executives from retail and entertainment as she pulls back the covers on the value of voice and retail, and explores the questions you’d ask: what’s real, what’s not, and what’s next? Where and how is this better than what we’re doing now? How do we protect the privacy of our customers – and our own data? How do we get started, and with whom?
Presentation from NRF 2023: Retail's Big Show
Ira Kalish, Deloitte Touche Tohmatsu Ltd.
In 2022, the world has faced significant challenges that have continued to disrupt the retail industry. We have seen inflation, war, the pandemic, climate change, supply chain challenges, changing government policies, and even increased talk about deglobalization. In this presentation, Dr. Ira Kalish, Deloitte’s Chief Global Economist, will discuss these issues as he offers his view on continued evolution and what retailers can expect in 2023 and beyond.
A look ahead to 2023: Impasse or opportunity for a new path
The shrink story by the numbers 25 years and counting
1. 6/13/2018
1
2018 National Retail
Security Survey
Dr. Richard Hollinger, University of Florida
Dan Faketty, Vice President Asset Protection, Southeastern Grocers
Survey among 63 loss prevention and asset protection professionals, representing multiple brands
You will learn:
1) Shrinkage % of retail sales
2) Sources of inventory shrinkage
3) LP budgets as % of sales
2. 6/13/2018
2
9.1%
10.9%
12.7%
9.1%
16.4%
20.0%
21.8%
Overall Inventory Shrink as a Percentage of Sales
3% and higher
Between 2% and 2.99%
Between 1.5% and 1.99%
Between 1.25% and 1.49%
Between 1% and 1.24%
Between .50% and .99%
.49% and below
Average=1.33%
Median=1.06%
2017
3% and higher 9.0%
Between 2% and 2.99% 14.1%
Between 1.5% and 1.99% 17.9%
Between 1.25% and 1.49% 9.0%
Between 1 and 1.24% 7.7%
Between .50% and .99% 24.4%
.49% and below 17.9%
Average 1.44%
Median 1.20%
2018
35.7%
33.2%
18.8%
5.8%
6.6%
% Shoplifting/external
(including ORC)
% Employee theft/internal
% Administrative and
paperwork error
% Vendor fraud or error
% Unknown loss
2017 2016 2015
% Shoplifting/external% Shoplifting/external% Shoplifting/external% Shoplifting/external
(including ORC)(including ORC)(including ORC)(including ORC)
36.5% 39.3% 38.0%
% Employee theft/internal% Employee theft/internal% Employee theft/internal% Employee theft/internal 30.0% 35.8% 34.5%
% Administrative and% Administrative and% Administrative and% Administrative and
paperwork errorpaperwork errorpaperwork errorpaperwork error
21.3% 16.8% 16.5%
% Vendor fraud or error% Vendor fraud or error% Vendor fraud or error% Vendor fraud or error 5.4% 4.8% 6.8%
% Unknown loss% Unknown loss% Unknown loss% Unknown loss 6.8% 7.2% 6.1%
Source of Inventory Shrinkage
(Average)
2018
3. 6/13/2018
3
0.34%
0.27%
0.12%
0.74%
0.12%
0.03% 0.03%
0.35%
0
0.02
0.04
0.06
0.00%
0.50%
1.00%
1.50%
2.00%
% Payroll expenses % Capital expenses % Other non capital
expenses
% Overall
Security and Loss Prevention Budget as a Percentage of Sales (2018)
Average Median
Averages 2017 2016 2015
% Payroll expenses% Payroll expenses% Payroll expenses% Payroll expenses 0.13% 0.18% 0.22%
% Capital expenses% Capital expenses% Capital expenses% Capital expenses 0.07% 0.07% 0.14%
% Other non capital% Other non capital% Other non capital% Other non capital
expensesexpensesexpensesexpenses
0.11% 0.06% 0.13%
% Overall% Overall% Overall% Overall 0.40% 0.42% 0.42%
23.7%
9.4%
6.7%
1.8%
20.0%
7.5%
0.5% 0.0%
0.0%
10.0%
20.0%
30.0%
Women Latino African-American Asian-Pacific
LP Management (or Higher-Ranked Roles) – Representation by
Demographic Groups (2018)
Average Median
The average LP
team has 43.6
employees per $1
billion in sales.
Averages 2017 2016
WomenWomenWomenWomen 25.9% 24.5%
LatinoLatinoLatinoLatino 9.0% 9.4%
AfricanAfricanAfricanAfrican----AmericanAmericanAmericanAmerican 7.6% 6.7%
AsianAsianAsianAsian----PacificPacificPacificPacific 2.6% 2.1%
4. 6/13/2018
4
Response 2018 2017 2016 2015
Criminal conviction checks 84.1% 85.1% 89.2% 89.0%
Multiple interviews 81.0% 91.0% 89.0% 86.3%
Verify past employment history 60.3% 73.1% 61.5% 72.6%
Personal reference checks 54.0% 58.2% 58.5% 61.6%
Drug screening (laboratory) 36.5% 40.3% 55.4% 60.3%
Education verification 33.3% 43.3% 35.4% 43.8%
Driving history 31.7% 28.4% 41.5% 49.3%
Credit checks 27.0% 26.9% 33.8% 28.8%
Computerassisted interview 11.1% 20.9% 16.9% 28.8%
Pre-employment honesty testing 11.1% 14.9% 15.4% 16.4%
Mutual protection association 7.9% 9.0% 12.3% 12.3%
Handwriting analysis 3.2% 3.0% 0.0% 0.0%
Worker’s compensation claims 3.2% 1.5% 4.6% 1.4%
Top Employee Integrity Screening Options Used by Retailers
Response 2018 2017 2016 2015
Anonymous telephone “hotline” 81.0% 90.5% 93.8%93.8%93.8%93.8% 94.6%94.6%94.6%94.6%
Bulletin board notices and posters 81.0% 81.0% 92.3%92.3%92.3%92.3% 87.8%87.8%87.8%87.8%
Code of conduct 79.4% 88.9% 90.8%90.8%90.8%90.8% 90.5%90.5%90.5%90.5%
Discussion during new hire orientation 74.6% 81.0% 83.1%83.1%83.1%83.1% 90.5%90.5%90.5%90.5%
Training videos 68.3% 58.7% 66.2%66.2%66.2%66.2% 71.6%71.6%71.6%71.6%
Periodic programs and lectures 55.6% 47.6% 58.5%58.5%58.5%58.5% 51.4%51.4%51.4%51.4%
Active Shooter training program 54.0% 63.5% 61.5%61.5%61.5%61.5% 66.2%66.2%66.2%66.2%
Newsletters 47.6% 41.3% 72.3%72.3%72.3%72.3% 54.1%54.1%54.1%54.1%
Internet, webbased communications 44.4% 50.8% 55.4%55.4%55.4%55.4% 55.4%55.4%55.4%55.4%
Anonymous online / email notification system 42.9% 52.4% 60.0%60.0%60.0%60.0% 55.4%55.4%55.4%55.4%
Training audio/announcements 36.5% 20.6% 27.7%27.7%27.7%27.7% 27.0%27.0%27.0%27.0%
Honesty incentives (e.g. cash & gifts) 33.3% 36.5% 56.9%56.9%56.9%56.9% 54.1%54.1%54.1%54.1%
In-store, employee LP committees 28.6% 28.6% 41.5%41.5%41.5%41.5% 37.8%37.8%37.8%37.8%
Internet interactive or CDROM training 27.0% 34.9% 44.6%44.6%44.6%44.6% 44.6%44.6%44.6%44.6%
Employee surveys about LP issues 19.1% 17.5% 26.2%26.2%26.2%26.2% 28.4%28.4%28.4%28.4%
Paycheck stuffers 11.1% 11.1% 6.2%6.2%6.2%6.2% 8.1%8.1%8.1%8.1%
Top Loss Prevention Awareness Programs Used by Retailers
5. 6/13/2018
5
87.3%
76.2%
74.6%
74.6%
57.1%
0.0% 20.0% 40.0% 60.0% 80.0% 100.0%
Burglar alarms
Remote IP CCTV monitoring
Armored car deposit pickups
Digital video recorders
POS data mining
Top Loss Prevention Strategies in Use (2018)
Response 2018 2017 % Point Difference
Simulated, visible CCTV 41.3% 14.3% +27.0
Cables, locks and chains 34.9% 57.1% -22.2
Acousto-magnetic, electronic security
tags
22.2% 44.4% -22.2
POS data mining 57.1% 76.2% -19.1
Live customer visible CCTV 54.0% 73.0% -19.0
Retail Loss Prevention Strategies with The Greatest Change in Use Compared to 2017
6. 6/13/2018
6
506.1
397.8
104.4
125.1
94.5 100.0
24.0
1.5
0
200
400
600
# of Apprehensions # of Terminations # of Prosecutions # of Civil Demands
Apprehensions and Actions Taken Against Dishonest Employees (2018)
Average Median
22.0% 15.3%
3.4%
13.6%
10.2%
16.9%
18.6%
3.4%
Average Dollar Loss per Dishonest Employee Case (2018)
Up to $249
Between $250 and $399
Between $400 and $499
Between $500 and $749
Between $750 and $999
Between $1,000 and $1,999
Between $2,000 and $4,999
$5,000 and above
Average=$1,203.16
Average
2017201720172017 $1,922.80
2016201620162016 $1,233.77
2015201520152015 $1,546.83
7. 6/13/2018
7
1105.2
727.9
543.9
4.0 10.0 0.0
0
1000
2000
3000
4000
# of Apprehensions # of Prosecutions # of Civil Demands
Actions Taken in Shoplifting Incidents (2018)
Average Median
11.8%
13.7%
15.7%
5.9%
5.9%
15.7%
15.7%
9.8%
7.8%
Average Dollar Loss per Shoplifting Incident (2018)
$1 to $49
$50 to $99
$100 to $124
$125 to $149
$150 to $199
$200 to $299
$300 to $499
$500 to $999
$1000 and over
Average=$559
Median=$150
Average
2017201720172017 $798.48
2016201620162016 $376.80
2015201520152015 $317.84
8. 6/13/2018
8
1.9%
0.0% 1.9%
5.8%
9.6%
11.5%
34.6%
Average Dollar Loss per Robbery (2018)
$0 to $199
$200 to $499
$500 to $999
$1000 to $1999
$2000 to $4999
$5000 to $9999
$10000+
Average=$4,237.02
Average
2017201720172017 $5,309.72
2016201620162016 $8,170.17
2015201520152015 $2,465.00
7.9%
27.0%
31.8%
15.9%
3.2%
14.3%
0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
Weekly Monthly Quarterly Semi-Annually Annually Never
How Often LP Professionals Meet With Their
IT/Cybersecurity Teams (2018)
9. 6/13/2018
9
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3) You can also visit this URL: nrf.com/resources/retail-
library/national-retail-security-survey-2018