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#Caring4NHSPeople - virtual wellbeing session 9 June 2021


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#Caring4NHSPeople - virtual wellbeing session 9 June 2021

  1. 1. Supporting our colleagues: The role of Wellbeing Champions Virtual Community Meeting Wednesday 9th June 4pm #Caring4NHSpeople # ProjectM Welcome to the NHS England and NHS Improvement monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  2. 2. Introduce yourself in the chat box Say: • Who you are • Where you are today • One thing you’re currently doing to look after yourself during this challenging time • Send to “all participants” To join the wellbeing community list, click on the link at
  3. 3. To join the mailing list of people who get the information about this community: #Caring4NHSpeople #ProjectM Staying in touch… #Caring4NHSpeople #ProjectM For all the wellbeing offers: All the #ProjectM offers:
  4. 4. Introduce yourself in the chat box Say: • Who you are • Where you are today • One thing you’re currently doing to look after yourself during this challenging time • Send to “all participants” To join the wellbeing community list, click on the link at
  5. 5. Supporting our colleagues: The role of Wellbeing Champions Virtual Community Meeting 10th June 4pm #Caring4NHSpeople # ProjectM Welcome to the NHS England and NHS Improvement monthly national community event supporting the health and wellbeing of our NHS people during the Covid-19 response
  6. 6. NHS England and NHS Improvement
  7. 7. Aims of today’s national health and wellbeing community event… • Offer support, ideas, knowledge and wisdom to those with a role in supporting the health and wellbeing of our staff • Share the range of wellbeing support activities that are available • Connect with each other and collectively build our community of those who support the health and wellbeing of our staff #Caring4NHSpeople #ProjectM
  8. 8. • Welcome –, Zoe Lord & Elizabeth Nyawade • Overview of wellbeing champions – Claire Parker • Steps4Wellness Champions – Michelle Maloney • The Importance of looking after yourself– Professor Sharon Clarke • #ProjectM – Nicky Squelch • Closing Remarks – Zoe Lord & Elizabeth Nyawade #Caring4NHSpeople #ProjectM
  9. 9. The team today Zoe Lord Contributors... Elizabeth Nyawade Chat box facilitator Social Media YouTube host Paul Woodley Technical host #Caring4NHSpeople #ProjectM Neil Owen Leigh Kendall Michelle Maloney Professor Sharon Clarke Claire Parker Nikki Squelch Ian Baines Zarah Mowhabuth
  10. 10. NHS England and NHS Improvement Health and wellbeing champions Claire Parker Senior Programme Lead NHS England and NHS Improvement NHS England and NHS Improvement
  11. 11. 11 | 11 | National health and wellbeing overview 752,230 website sessions 206,917 app downloads Physical wellbeing with Invictus Games: 5,430 webpage views ‘5k Our Way’ videos viewed 8,500 times Promotion of Mental Health Awareness Week 16,169 contacts with our dedicated helplines Supporting BAME colleagues 815 coaching sessions 120 sign ups for MHFA 48 sign ups for strength coaching training 11,130 primary care coaching session bookings 22 wellbeing webinars with 15,000+ views Virtual events for Wellbeing Guardians, Primary care, enhanced HWB projects, wellbeing conversations – over 700 participants At 2 June 2021
  12. 12. 12 | 12 | Our focus in 2021/22 • The NHS People Plan 2020-21 sets out a series of national health and wellbeing ambitions that aim to create cultures of wellbeing across the NHS, where colleagues feel looked after and cared for. Included in these ambitions are the following three key roles: • Wellbeing Guardians: A non-executive director (or equivalent) who looks at the organisation’s activities from a health and wellbeing perspective and acts as a critical friend. • Health and Wellbeing Champions: People at all levels of the NHS who promote, identify and signpost ways to support the wellbeing of their colleagues. • Health and Wellbeing Conversations: Supportive, one to one conversations that openly discuss a colleague’s health and wellbeing. Health and Wellbeing Champions
  13. 13. 13 | 13 | What is a Health and Wellbeing Champion? • Health and Wellbeing Champions will be individuals who work at all levels of the NHS and who will promote, identify and signpost their colleagues to local and national health and wellbeing support offers. • This is intended to be taken on as a responsibility in addition to their day to day role. • Many organisations may already have a similar role in place, using alternative names such as advocates and officers. Health and Wellbeing Champions
  14. 14. 14 | 14 | Who can be a Health and Wellbeing Champion? A Health and Wellbeing Champion is intended to be filled by someone (or multiple colleagues) within an organisation or team who have a particular interest in health and wellbeing and who are keen to support the wellbeing of their colleagues. This could include, but is not limited to, colleagues who work in one of the following areas: • a member of the occupational health team, • a health and wellbeing lead, • a mental health first aider, • a staff network chair or secretariat (for example from the organisations BAME network, LGBTQI+ network) • a staff-side or local trade union representative • volunteers with previous NHS experience • healthcare professionals whose professional registrations have expired • returning retirees who prefer not to return to clinical practice It is recommended that colleagues appointed as Health and Wellbeing Champions should represent the diversity of our NHS workforce and include colleagues from a range of roles and levels of seniority. Health and Wellbeing Champions
  15. 15. 15 | 15 | What does a Health and Wellbeing Champion do? • Encourage and support colleagues to have wellbeing conversations with one another. • Provide a practical role in supporting the safety and physical, mental and emotional health and wellbeing of colleagues within their workplace. • Share ideas, feedback and promote the health and wellbeing of our NHS people. • Work with existing health and wellbeing and support roles in their organisation, such as Freedom to Speak Up Guardians, OD colleagues and Wellbeing Guardians to consider how the organisation can best support its workforce. • Be aware and keep updated on both national and local offers available to staff, including understanding how to direct staff to access support and feeling confident in knowing when to refer staff to further services (i.e to HR professionals or local NHS services). Health and Wellbeing Champions
  16. 16. 16 | 16 | How could Health and Wellbeing Champions be introduced in my organisation? There are a range of ways in which an organisation or team can appoint Health and Wellbeing Champions. Whilst taking into account the capacity of teams who would be impacted, you could consider: • Co-ordinating the role through your internal HR, OD or Health and Wellbeing team, inviting colleagues to complete an application form and outline why they would like to volunteer and confirming support from their line manager. • Co-ordinating applications or proposals for the role through their People Board. • You might prefer to have a named Health and Wellbeing Champion for each shift, in which case you could co-ordinate this on a day to day basis. In order to offer a level of safety to the Health and Wellbeing Champions, a joint national and regional programme of peer support and supervision will be developed. Health and Wellbeing Champions
  17. 17. 17 | 17 | • Contact details for colleagues named as Health and Wellbeing Champions could be shared across the team via email to support those in remote/virtual working circumstances. • Some organisations have developed posters to promote the roll and what they can do. • You could set up an internal online platform or use your local staff intranet to promote health and wellbeing support and provide details of virtual events, such as weekly check in meetings or optional coffee roulette session. • Colleagues appointed into the role could add a note to their email signature advising how to contact them. How can I communicate the role of Health and Wellbeing Champions across my organisation? Health and Wellbeing Champions
  18. 18. 18 | Upcoming national resources Launch event for Champions (13 July) – A national launch event for Champions will be hosted via Teams on 13 July at 1-3pm. This event will be a chance to hear from the national team on the expectations for Champions, to hear more from organisations who have rolled out Champions, and to meet one another and create networks of Champions. Written guidance - developed to support the roll out and introduction of Health and Wellbeing Champions across NHS organisation (intended for publication July 2021) E-learning module - training for Health and Wellbeing Champions which will offer guidance on the role of a champion, challenges this may bring, and how to offer support to a range of issues (due in August 2021) Programme of monthly supervision sessions - optional online sessions for Champions, focussing on topics such as how to keep yourself well when supporting others​, signposting, inclusivity and menopause Case studies - Ongoing development of case studies to promote the benefits of H&WB champions. For any questions, please email
  19. 19. Steps4Wellness Champions
  20. 20. Why the project started • QI project in June 2019 • To help improve knowledge of Steps4wellness Health & Wellbeing offer to our WWL staff • To ensure specific internal communications are cascaded to departments and teams in which they work • Improve staff morale by being positive about their place of work • To empower enhance engage and enable staff • To encourage wellbeing conversations, check in’s
  21. 21. • Role Descriptor and application form • Provide Training on low level mental health and supportive conversations. • Induction boundaries of the role and expectations • Quarterly CPD & supervision • Wellbeing leads promote and encourage staff to sign up on wellbeing walkabouts • Approached team leaders and managers asked for a slot at their meetings to promote • Social media Twitter • Marketing video • Staff newsletter • Provide aesthetically pleasing display boards • Email distribution • Offer incentives HOW
  22. 22. Where we are • 152 Steps4wellness Champions trained • Six Wellbeing Leads • CEO and Exec team taking part in bi-weekly well being walkabouts across all sites
  23. 23. Challenges • Culture • Time • Perception “nice to have” • Beliefs buy in value • Investment • Lack of understanding • Returning to business as usual
  24. 24. Top Tips • Have people of influence on board • Staff who are passionate leading the wellbeing champions • Be open minded to teams doing things their way • Keep momentum keep connected with your network • Engage at local level
  25. 25. Contact details any questions? • For any further information on the wellbeing champions contact us at • Wellbeing Manager contact details
  26. 26. Managing Stress in the Workplace….Or, ”put on your own mask, before helping others with theirs” Sharon Clarke Alliance Manchester Business School, University of Manchester
  27. 27. Building resilience to stress • Resilience: the psychological capacity to adapt and cope with adversity • Some people are naturally more resilient than others, but resilience can be built • Coping with difficult situations, preparing for stressful events and viewing challenges as learning opportunities • More resilient individuals make greater use of adaptive coping and emotion-management • Actively engaging with problems • Positive re-appraisal of challenging situations
  28. 28. Managing a stressful job: using coping strategies • Coping strategies can help to prevent stress symptoms in short term and the longer term Stressful work Acute stress reactions Chronic health complaints Coping strategies Coping strategies
  29. 29. Emotion-focused coping can also work! • Emotion-focused coping is effective in stressful situations where you have little control • Adaptive coping can be frustrating as problems cannot be readily controlled or re-evaluated • Emotion-focused coping relieves stress symptoms when stressors are uncontrollable
  30. 30. Personal resources: Buffering against experience of stress • Developing personal resources – building resilience to the experience of stress • Proactive coping strategies • Support networks • Physical fitness • Making time for recovery: the psychophysiological process of unwinding
  31. 31. Managing a stressful job: Importance of recovery • Recovery is essential to the prevention of longer term negative health effects Stressful work Acute stress reactions Chronic health complaints Recovery
  32. 32. Engaging in recovery • Recovery activities should engage different psychophysiological systems to ensure complete recovery (doing something completely different) • Psychological detachment is also important for complete recovery (not thinking about work) • Time needed for complete recovery (daily unwinding)
  33. 33. Maintaining personal resources • Daily activities deplete our resources – these effects are worse when we start the day with these resources already running on low • Insufficient recovery from the previous day • Taking tiny fuel-stops throughout the day can help to build up resources again • Daily ‘micro-interventions’
  34. 34. Daily micro-interventions • Helps you to learn how to self-regulate your energy levels throughout the day • Take a few moments out to reflect on a positive work experience, vividly remember the event and focus on the positive emotion at the present time • Take a few moments out to reflect on a negative work experience, vividly remember the event and think about what you can learn from the experience, and how it can help you in the future
  35. 35. Managing Stress: A quick guide • Managing your own stress is important not only for your own sanity, but also for the sanity of those around you • Be aware of the effects of stress on your own behaviour and how this affects your ability to manage effectively • Build your own resilience and ensure you make time for recovery • Proactively manage your own work to avoid ‘hindrance’ stressors • Manage your team effectively to build in challenges and minimise hindrances; identify signs of stress and manage proactively
  36. 36. Any questions? Email:
  37. 37. #ProjectM Support for managers and team leaders to connect, share and learn together Offers & Top Tips #Caring4NHSpeople #ProjectM Alan Nobbs Head of Design and Development NHS Leadership Academy @Alannobbs
  38. 38. #ProjectM Update Date: 12 May 2021 #ProjectM Supporting and connecting leaders and managers in health and care
  39. 39. 39 | Presentation title Virtual community Offering regular peer-to-peer support Twitter: #ProjectM Online resources Inspirations, bite- sized learning & guides projectm Peer Mentoring Twitter #ProjectMentor / Social collaboratio n Community #ProjectM #ProjectM What is #ProjectM?
  40. 40. Coming up for #ProjectM? #ProjectM Our next #ProjectM Tweet Chat is Tuesday 6th July Twitter: #ProjectM I #OurNHSPeople @NHSLeadership Tea & Talk time: informal safe conversations about leading and managing from the middle Tuesday 15th June 4:30pm to 5:30pm E: Listen & Learn: Conversations that support teams to move from ruminating to reflection Friday 25 June 12:30pm to 13:30pm E:
  41. 41. #ProjectM #ProjectM Peer Mentoring Support… #ProjectMentor 123 #ProjectMentorMe 103
  42. 42. In the chat box… Share one thing that you're going to do as a result of joining the session today... Photo by Júnior Ferreira on Unsplash
  43. 43. Very helpful Not helpful To what extent has today’s session been useful in your own role supporting staff health and wellbeing during and after Covid-19? POLL If you are on YouTube or the poll doesn’t work for you on Zoom, write your number in the chatbox