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Medical Emergency Value Stream
Medical Patient Pathway
Admission to discharge
ED See & Treat
ED STAR
Diagnostic & Assessment Cell in MAU
Support services
Discharge Planning
Medical Emergency Value Stream
Current state
Medical Emergency Value Stream
Future State
GP
FIFO
Primary
Diagnostics
MPS
OXOX
Community
Hospital
X Ray
Path’
Pharm’
OBS
Decision Maker
Home
Referral
Master
Patient
Scheduling
46 – 115 mins
Home
Secondary
Diagnostics
Spec Diagnostics &
Treatment
95 – 282 mins 1525 – 7425 mins
Proposed Future State VSM
X Ray
Path’
Pharm’
OBS
Decision Maker
Surgical Emergency Value Stream
Lessons learnt
Clinical engagement & alignment
Senior Decision Maker
Establish Diagnostic Cell
Emergency Theatre
Single Patient Scheduler
Surgical Emergency Value Stream
Current State
Surgical Emergency Value Stream Future
State
GP
FIFO
Primary
Diagnostics
MPS
OXOX
Community
HospitalHome
Referral
Master
Patient
Scheduling
Home
Specialist
Treatment
Extend RTtC to
Surgical Wards
& Theatres
X Ray
Path’
Pharm’
OBS
Decision Maker
’
Extend
RTtC to
SAU
Understand
and calculate
Takt time
Anaesthetic
s
Surgery
Continuous
flow operating
to Takt
Surgical
Ward
Buffer
Continuous
flow operating
to Takt
Establish
pull
system
Establish
single point
of schedule
Level
discharge
Establish
Senior
Decision
Maker
Establish
Senior
Decision
Maker
Complex Discharge and Specialist Ward
Value Stream
New & Old Internal Colleagues
External Partners
Decision makers -v- shop floor
Number of attendees
The story of Mary
TTO’s
Social Care
Occupational & Physiotherapy
VSM & Ops Management
Ops Management the NHS Way
Standing Operational Procedures
VSM – managing perception &
expectations
Lean Facilitators
Releasing Time to Care
Releasing Time to Care
Organisation
context &
Leadership
PatientCare Team
Ward
Organisation
Support &
Diagnostics
Institute for innovation and
improvement 2008
The VERY Steep Learning Curve
Oh so very blind!
Shared learning but differing style
Listen to Mother or your Welsh Brother!
Too optimistic
Since when does no mean yes?
Too little too late
Prioritisation – Winter Planning
Attendance = Work stream
Knowing & planning the journey – flexibility
needed

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The Portsmouth Lean Journey - Medical Emergeny Value Stream

  • 1. Medical Emergency Value Stream Medical Patient Pathway Admission to discharge ED See & Treat ED STAR Diagnostic & Assessment Cell in MAU Support services Discharge Planning
  • 2. Medical Emergency Value Stream Current state
  • 3. Medical Emergency Value Stream Future State GP FIFO Primary Diagnostics MPS OXOX Community Hospital X Ray Path’ Pharm’ OBS Decision Maker Home Referral Master Patient Scheduling 46 – 115 mins Home Secondary Diagnostics Spec Diagnostics & Treatment 95 – 282 mins 1525 – 7425 mins Proposed Future State VSM X Ray Path’ Pharm’ OBS Decision Maker
  • 4. Surgical Emergency Value Stream Lessons learnt Clinical engagement & alignment Senior Decision Maker Establish Diagnostic Cell Emergency Theatre Single Patient Scheduler
  • 5. Surgical Emergency Value Stream Current State
  • 6. Surgical Emergency Value Stream Future State GP FIFO Primary Diagnostics MPS OXOX Community HospitalHome Referral Master Patient Scheduling Home Specialist Treatment Extend RTtC to Surgical Wards & Theatres X Ray Path’ Pharm’ OBS Decision Maker ’ Extend RTtC to SAU Understand and calculate Takt time Anaesthetic s Surgery Continuous flow operating to Takt Surgical Ward Buffer Continuous flow operating to Takt Establish pull system Establish single point of schedule Level discharge Establish Senior Decision Maker Establish Senior Decision Maker
  • 7. Complex Discharge and Specialist Ward Value Stream New & Old Internal Colleagues External Partners Decision makers -v- shop floor Number of attendees The story of Mary TTO’s Social Care Occupational & Physiotherapy
  • 8. VSM & Ops Management Ops Management the NHS Way Standing Operational Procedures VSM – managing perception & expectations Lean Facilitators Releasing Time to Care
  • 9. Releasing Time to Care Organisation context & Leadership PatientCare Team Ward Organisation Support & Diagnostics Institute for innovation and improvement 2008
  • 10. The VERY Steep Learning Curve Oh so very blind! Shared learning but differing style Listen to Mother or your Welsh Brother! Too optimistic Since when does no mean yes? Too little too late Prioritisation – Winter Planning Attendance = Work stream Knowing & planning the journey – flexibility needed