The latest product releases and updates across Clio Manage, Clio Grow, and Lawyaw.
Clio strives to transform the legal experience for all, including saving you time so that you can have a work-life balance. 2023 is just around the corner so why not gear up for the new year by optimizing your firm to reclaim your time back!
In this session, you’ll learn about the top features and releases across Clio Manage, Clio Grow, and Lawyaw this year. You’ll hear from Clio product experts who will go over how you can reduce the top time wastes modern law firms face.
This webinar will cover the following areas and more:
Clio Manage: Texting messaging, tasks, user permissions, calendars, billing, account reconciliation, court rules and reports
Clio Grow: Pipeline, automated reminders and website builder
Lawyaw: Court forms, reusable templates and e-signatures
See how Clio’s cloud-based legal software helps family lawyers like you streamline work so you can focus on what matters the most—being there for your clients.
Did you know that firms using online payment solutions saw up to 6% year-over-year revenue growth in 2020 and collected nearly 40% more revenue per lawyer, according to the 2021 Legal Trends Report?
Offering the option to pay online makes it easy for your clients to pay—and that enables your firm to collect more revenue each month with less effort.
The best part is, securely automating billing and collections at your law firm is much simpler than you think—it’s all about choosing the right tools and having a proper system in place.
Join Joshua Lenon, Lawyer in Residence at Clio, to find out how you can leverage legal technology to maintain cash flow and improve revenue at your firm.
In this free webinar, you’ll learn:
- The benefits of offering online payment options and more ways to pay at your law firm
- How to comply with your ethical obligations and IOLTA trust accounting requirements
- Steps for creating an automated billing and payment process at your firm
If you’re wondering what Clio can do for your law firm, now is your chance.
Join Joshua Lenon, our Lawyer in Residence, for this live walk-through of Clio to see how you can:
Deliver an exceptional client experience with simple tools for intake, messaging, and collaboration
Work smarter by centralizing matter information and automating your workflows
Track time with ease and get paid faster with powerful billing and payment features
The latest product releases and updates across Clio Manage, Clio Grow, and Lawyaw.
Clio strives to transform the legal experience for all, including saving you time so that you can have a work-life balance. 2023 is just around the corner so why not gear up for the new year by optimizing your firm to reclaim your time back!
In this session, you’ll learn about the top features and releases across Clio Manage, Clio Grow, and Lawyaw this year. You’ll hear from Clio product experts who will go over how you can reduce the top time wastes modern law firms face.
This webinar will cover the following areas and more:
Clio Manage: Texting messaging, tasks, user permissions, calendars, billing, account reconciliation, court rules and reports
Clio Grow: Pipeline, automated reminders and website builder
Lawyaw: Court forms, reusable templates and e-signatures
See how Clio’s cloud-based legal software helps family lawyers like you streamline work so you can focus on what matters the most—being there for your clients.
Did you know that firms using online payment solutions saw up to 6% year-over-year revenue growth in 2020 and collected nearly 40% more revenue per lawyer, according to the 2021 Legal Trends Report?
Offering the option to pay online makes it easy for your clients to pay—and that enables your firm to collect more revenue each month with less effort.
The best part is, securely automating billing and collections at your law firm is much simpler than you think—it’s all about choosing the right tools and having a proper system in place.
Join Joshua Lenon, Lawyer in Residence at Clio, to find out how you can leverage legal technology to maintain cash flow and improve revenue at your firm.
In this free webinar, you’ll learn:
- The benefits of offering online payment options and more ways to pay at your law firm
- How to comply with your ethical obligations and IOLTA trust accounting requirements
- Steps for creating an automated billing and payment process at your firm
If you’re wondering what Clio can do for your law firm, now is your chance.
Join Joshua Lenon, our Lawyer in Residence, for this live walk-through of Clio to see how you can:
Deliver an exceptional client experience with simple tools for intake, messaging, and collaboration
Work smarter by centralizing matter information and automating your workflows
Track time with ease and get paid faster with powerful billing and payment features
While many legal professionals have seen powerful benefits of the transition to a hybrid/remote practice, there’s always room to improve. And for those who are still operating only out of a physical office space, it can be a daunting leap to make.
Join industry experts to discover how to run a successful virtual law firm. In this webinar, you’ll learn about the:
- Benefits of building a virtual law firm
- Ethical and regulatory requirements to follow
- Technologies to help you work efficiently and elevate the client experience (along with resources to guide you)
Learn how to create a scalable document workflow to consistently produce error-free documents
Make it easy to create, manage, collaborate on, and store case files and court forms.
Though managing forms and documents is a critical part of any law practice, the task itself can be tedious and time-consuming—more so if your firm’s document workflow is not user-friendly.
Cloud-based legal document automation helps law firms easily produce, securely store, and efficiently manage documents…saving your staff the time spent manually reviewing and organizing every single file.
Join this free CLE-eligible webinar to find out how to leverage document and court form cloud solutions to bring more efficiency to your practice.
In this CLE-eligible webinar, you’ll learn:
How cloud-based document tools improve production, storage, accessibility and submission of legal documents and court forms
Best practices for creating flexible document workflows and templates (including tips for formatting and styling MS Word documents)
How to use document automation solutions to keep information secure, reduce errors and malpractice risk.
https://www.clio.com/events/webinar-manage-docs-and-forms/
Learn how to create email campaigns that help you be top of mind for current and future clients.
When it comes to marketing your law firm and growing your revenue, one of the most powerful and cost-effective tools you can use is email marketing.
Why? It allows you to market to people in your network and keep them up to date with the latest events happening at your law firm. And that has the potential to build deeper relationships, drive repeat business, generate referrals, and more.
In an increasingly interconnected world, cultural competence is an invaluable skill for all legal professionals.
But what does it mean to be a culturally competent lawyer?
And how can legal professionals work alongside clients and colleagues of varied backgrounds—while understanding how these differences influence behaviors?
Join estate planning attorney Iffy Ibekwe to learn why cultural dexterity is essential for delivering legal services to a diverse market, and how lawyers can address sensitive cultural topics with clients.
Learn how to prepare your law firm for unpredictable events, so you’re ready when disaster strikes or when the time comes to pass the firm on to a successor.
Your law firm has been operating for one year: now what? Join Clio and four intrepid founders as they discuss how to go from start-up to established success story.
What is your law firm doing to stand out and stay ahead of the latest legal trends in 2023? This free webinar can help you to decide.
Join our experts for a deep-dive into the 2022 Legal Trends Report, where they discuss how to use the report’s findings to set your law firm and employees up for success.
Learn the biggest takeaways from Clio’s research, including:
How law firms are navigating an increasingly competitive landscape
Employment trends and what today’s legal professionals have to say about their workplace
What clients look for when hiring a lawyer
Join this 1-hour deep-dive into the 2022 Legal Trends Report to discuss what the data means and how to use it to set your law firm and employees up for success.
Customizing Clio to Support Your Family Law Practice
Family practice lawyers juggle a lot of responsibilities. Not only do they act as advocates, litigators, and financial advisors, they also counsel their clients through high-stress and emotionally turbulent times. With so much riding on the outcome of every case, family practice lawyers need to strike a balance between running a business and managing the expectations and requirements of their clients. Clio’s family law practice management software facilitates these needs, creates time, and simplifies the flow of a case for lawyers and their clients.
Join Joshua Lenon, Clio’s Lawyer in Residence, and Jennifer Reynolds, Divorce Lawyer and founder of Fresh Legal, as they explore how Clio helps streamline the practice of family law. In this one-hour webinar you will learn how to:
- Customize your Clio account to create a family law specific workflow
- Maximize your productivity using using automated actions in Clio
- Integrate complimentary family law tools into your Clio account
Practices are built on meaningful relationships—not spreadsheets
In a time when clients expect you to be more available, communicative, and understanding, it’s become even more important to find ways to make the client intake process more efficient—and personal.
Join Joshua Lenon, Clio’s Lawyer in Residence, and Michael Chasin, the General Manager of Clio Grow, as they discuss the most common client intake issues law firms face, and how implementing the right client intake and legal CRM software can transform the way you grow your firm.
In this free, 1-hour webinar you will learn how to:
Identify any pitfalls in your current client intake process
Transform your client intake process
Better manage clients at every touchpoint
Integrate Clio Grow with Clio Manage to create an end-to-end solution
See how firms like yours are turning stress into collection’s success by using these features already in your account that handle time-consuming billing tasks for you.
How to Improve Efficiency in Your Business/ Improving Your Business ProcessesBizSmart Select
Develop Solutions or Use Off The Shelf Tools? This SlideShare and linked webinar recording is a guide to get you started. Want to know more? Then listen to the webinar!!
While many legal professionals have seen powerful benefits of the transition to a hybrid/remote practice, there’s always room to improve. And for those who are still operating only out of a physical office space, it can be a daunting leap to make.
Join industry experts to discover how to run a successful virtual law firm. In this webinar, you’ll learn about the:
- Benefits of building a virtual law firm
- Ethical and regulatory requirements to follow
- Technologies to help you work efficiently and elevate the client experience (along with resources to guide you)
Learn how to create a scalable document workflow to consistently produce error-free documents
Make it easy to create, manage, collaborate on, and store case files and court forms.
Though managing forms and documents is a critical part of any law practice, the task itself can be tedious and time-consuming—more so if your firm’s document workflow is not user-friendly.
Cloud-based legal document automation helps law firms easily produce, securely store, and efficiently manage documents…saving your staff the time spent manually reviewing and organizing every single file.
Join this free CLE-eligible webinar to find out how to leverage document and court form cloud solutions to bring more efficiency to your practice.
In this CLE-eligible webinar, you’ll learn:
How cloud-based document tools improve production, storage, accessibility and submission of legal documents and court forms
Best practices for creating flexible document workflows and templates (including tips for formatting and styling MS Word documents)
How to use document automation solutions to keep information secure, reduce errors and malpractice risk.
https://www.clio.com/events/webinar-manage-docs-and-forms/
Learn how to create email campaigns that help you be top of mind for current and future clients.
When it comes to marketing your law firm and growing your revenue, one of the most powerful and cost-effective tools you can use is email marketing.
Why? It allows you to market to people in your network and keep them up to date with the latest events happening at your law firm. And that has the potential to build deeper relationships, drive repeat business, generate referrals, and more.
In an increasingly interconnected world, cultural competence is an invaluable skill for all legal professionals.
But what does it mean to be a culturally competent lawyer?
And how can legal professionals work alongside clients and colleagues of varied backgrounds—while understanding how these differences influence behaviors?
Join estate planning attorney Iffy Ibekwe to learn why cultural dexterity is essential for delivering legal services to a diverse market, and how lawyers can address sensitive cultural topics with clients.
Learn how to prepare your law firm for unpredictable events, so you’re ready when disaster strikes or when the time comes to pass the firm on to a successor.
Your law firm has been operating for one year: now what? Join Clio and four intrepid founders as they discuss how to go from start-up to established success story.
What is your law firm doing to stand out and stay ahead of the latest legal trends in 2023? This free webinar can help you to decide.
Join our experts for a deep-dive into the 2022 Legal Trends Report, where they discuss how to use the report’s findings to set your law firm and employees up for success.
Learn the biggest takeaways from Clio’s research, including:
How law firms are navigating an increasingly competitive landscape
Employment trends and what today’s legal professionals have to say about their workplace
What clients look for when hiring a lawyer
Join this 1-hour deep-dive into the 2022 Legal Trends Report to discuss what the data means and how to use it to set your law firm and employees up for success.
Customizing Clio to Support Your Family Law Practice
Family practice lawyers juggle a lot of responsibilities. Not only do they act as advocates, litigators, and financial advisors, they also counsel their clients through high-stress and emotionally turbulent times. With so much riding on the outcome of every case, family practice lawyers need to strike a balance between running a business and managing the expectations and requirements of their clients. Clio’s family law practice management software facilitates these needs, creates time, and simplifies the flow of a case for lawyers and their clients.
Join Joshua Lenon, Clio’s Lawyer in Residence, and Jennifer Reynolds, Divorce Lawyer and founder of Fresh Legal, as they explore how Clio helps streamline the practice of family law. In this one-hour webinar you will learn how to:
- Customize your Clio account to create a family law specific workflow
- Maximize your productivity using using automated actions in Clio
- Integrate complimentary family law tools into your Clio account
Practices are built on meaningful relationships—not spreadsheets
In a time when clients expect you to be more available, communicative, and understanding, it’s become even more important to find ways to make the client intake process more efficient—and personal.
Join Joshua Lenon, Clio’s Lawyer in Residence, and Michael Chasin, the General Manager of Clio Grow, as they discuss the most common client intake issues law firms face, and how implementing the right client intake and legal CRM software can transform the way you grow your firm.
In this free, 1-hour webinar you will learn how to:
Identify any pitfalls in your current client intake process
Transform your client intake process
Better manage clients at every touchpoint
Integrate Clio Grow with Clio Manage to create an end-to-end solution
See how firms like yours are turning stress into collection’s success by using these features already in your account that handle time-consuming billing tasks for you.
How to Improve Efficiency in Your Business/ Improving Your Business ProcessesBizSmart Select
Develop Solutions or Use Off The Shelf Tools? This SlideShare and linked webinar recording is a guide to get you started. Want to know more? Then listen to the webinar!!
The Secret to Scaling: How to Build & Implement a Fixed Fee Pricing PlanHubdoc
Time-consuming tasks – like chasing down source documents and data entry – are being completed quicker and quicker thanks to cloud accounting apps and automation.
Now, accountants and bookkeepers are able to provide increased levels of value in the form of financial and business advice. So, it’s time to separate time from revenue, move away from hourly billing, assign a $ amount to the value that you provide and introduce a fixed monthly billing structure.
To help accountants and bookkeepers make the transition from hourly billing to fixed fees, we’re teaming up with Practice Ignition (https://www.practiceignition.com) and QuickBooks (https://quickbooks.intuit.ca) for a live webinar to outline all of the steps required to prepare, build and implement a fixed fee pricing model.
We cover:
-The cloud accounting/bookkeeping business model
-How to bundle recurring and nonrecurring services
-Determining a time/cost baseline of each service + pricing
-How to have the “value” conversation with clients before and during implementation
-The scale and profitability that fixed fees open up for your practice
If you’re still debating whether fixed fees make sense for your firm, take our quiz to find out: https://hubdoc.typeform.com/to/GmDZGz
The Future of Auditing and Fraud Detection – Re-imagining the art and science of auditing and fraud detection is coming to the forefront of risk management functions. What was seen as a “nice to have” a few years ago has become a “must have” as digital transformation and data surrounds all aspects of the organization.
Specific learning objectives include:
o See how analytics can maximize the annual audit plan and better ensure focus is placed on top organizational risks.
o Establish a framework to using analytics and automation across the entire audit lifecycle.
o Use the general ledger as a case study to provide a digital road map for analytics for detecting fraud (and errors) within the organization.
o Define the top company areas for data integration from structured, unstructured and external data sources.
o Highlight culturally what audit and fraud detection functions must do to embrace continuous embedded analytic reviews.
Корпоративная презентация компании «AIM Group», которая консультирует как международных инвесторов в вопросах приобретения активов, так и локальные компании по вопросам привлечения капитала, принятия стратегических решений, реструктуризации и корпоративных финансов.
Odoo Experience 2018 - Speed Up Credit Collection with Automated Follow-UpsElínAnna Jónasdóttir
During this talk, we will see how the automated follow-ups evolved to be even more user-friendly with a brand new view, new functionalities and a new integration possibility.
How to build a data analytics strategy in a digital worldJim Kaplan CIA CFE
TSB is a digital-first bank that is undergoing a massive transformation to cloud-based banking. Senior Audit Manager, Ian Kirton, drove the design and development of an audit function capable of adapting while the organization undergoes this change.
This presentation will take you through TSB Bank’s journey from first establishing the audit function through to developing a data analytics strategy as the organization gets ready to move to a new, state-of-the-art online banking platform.
Key learning objectives:
• How to develop an audit function for a cloud-based bank
• Creating a data analytics strategy to support the cloud-based enterprise
• Observing practical examples of how data analytics can be applied to get better audit results
• Learning Ian’s approach to analytics in a digital environment, and how it has made TSB Bank one of the Top 10 Best Big Companies
Selecting the right Computer Assisted Audit Tool may appear to be a huge undertaking; however, following a systematic approach eases the burden. The right approach minimizes the risk of selecting a product that might not fit into your organization, which could impair your function as it sits underutilized or on the shelf. While point and click visual style tools are settling into the market, many auditors rely on the legacy step-by-step software tools such as ACL, IDEA, Excel and “add-on” tools.
Many chief auditors pursue opportunities to increase the frequency and intensity of interactions with management and realize nothing gets attention faster than finding previously undetected anomalies in company data. Finding the right issues quickly and timely improves the value of audit and can assist audit in winning more work.
Attending this webinar you will learn:
· Identify analysis and financial constraints
· Scoping and defining audit strategic objectives
· Reviewing selection field based on Technical needs
· Building a short/long term on-boarding roadmap
· Realize the lost opportunity of not including all auditors (no auditor left behind)
Learn how the new and enhanced features in Clio will help you serve your clients better and keep your firm running smoothly in a rapidly-changing environment.
https://cliostaging.wpengine.com/features/whats-new/
Today's fast-paced and evolving business environment requires internal audit to consider its capabilities and needs to ensure appropriate strategic planning. How can CAEs develop strategic plans that result in their stakeholders viewing the audit function as “highly effective”?
Our research has found an approach that builds on three dimensions of effectiveness that must be addressed to be highly effective:
• Meeting stakeholder expectations
• Operating core processes
• Conforming to internal audit standards and applicable regulatory requirements
Learning Objectives
In this session, participants will:
• Discuss the need for and importance of strategic planning within the internal audit function
• Explore the 3 dimensions that contribute to a highly effective internal audit function
• Populate a framework to understand how processes and expectations are aligned and where changes need to occur
• Develop an initial strategic vision based on an understanding of stakeholder expectations
Similar to 2022 in Review: What's Working for Your Firm and What Isn't (20)
With more than 50% of clients turning to search engines to find a lawyer, Google’s Local Services Ads in Clio are a simple, cost-effective way to appear when and where clients are searching.
Join Elyse Goldman from Google and Joe Runkle from Runkle Law at our upcoming webinar to see how you can start attracting the right clients today, without having to be a marketing expert.
You’ll learn:
What Google’s Local Services Ads are and how they work
How to appear at the top of Google search results to attract high-intent leads in your area easily, and at the right price
How this firm used Google Local Service Ads in Clio to get a return-on-investment of 10x on his marketing dollars
Are you looking to enhance the client intake processes at your firm?
By automating repetitive tasks and streamlining communication channels, you can efficiently manage client inquiries, provide timely responses, and create a smooth experience for potential clients.
Join us for a live product walkthrough with Clio's product experts, Aamnah Izhar and Alice Wang, as they showcase how to:
Leverage text messaging and automated emails for seamless communication
Streamline and log communications for efficient tracking
Integrate Clio Grow with MailChimp to optimize client engagement
Plus, you'll learn how to unlock the full power of Clio, and achieve seamless firm management, by syncing Clio Grow and Clio Manage.
See how Natasha Nazareth (Founder of Nazareth Bonifacino Law) and Mechelle Woznicki (Founder of Woznicki Law) use Clio Grow with Manage to:
Prepare for time off and get work done ahead of time
Automate tasks to be completed while their out
Set their firm up for success with a coverage plan
Say goodbye to summer-work stress and embrace a worry-free vacation with the power of Clio Grow.
Owning and operating a solo practice comes with its own unique challenges. Since client experiences are still fast-evolving, solos need to find new ways to distinguish themselves from larger firms—and to stay at the forefront of innovation.
This report looks at what distinguishes solos across multiple perspectives—including financial performance, personal and professional well-being, and client relationships.
You know your firm provides exceptional legal services—do your prospective clients know that? Learn about driving great experiences that lead to 5-star reviews and help your firm stand out from the competition.
Your law firm is unique and your practice management software should enable you to work the way you want to work. A lot of legal software makes you work in a prescriptive way, but Clio has the tools and integrations to give you the choice to do things your way.
It’s why Clio and Klyant are coming together for our next webinar Clio App Spotlight: How Clio and Kylant integrate to provide a compliant and remote law firm solution.
Managing the client intake process can be a challenge for many firms with administrative work surmounting to long nights and short weekends. Clio Grow helps you optimize your processes so you can work less and make more!
With Clio Grow’s intuitive and easy-to-use interface, anyone can become an expert. Join attorney Mechelle Woznicki as she provides real life examples of maximizing your time with Lean Law principles.
In this session, our networking experts will reveal how to effectively use LinkedIn and Twitter to level up your legal practice. Along with sharing tips on how to create a compelling business profile, we’ll offer plenty of actionable advice to help you market your firm on each network.
Join client intake expert Michael Chasin and family and criminal defense lawyer Justie Nicol to learn new ways to leverage Clio Grow’s intake workflows and make a great first impression on prospective clients.
In this workshop, you will learn how you can:
- Save time, reduce errors, and increase conversion rates with workflows benefitting your firm and clients.
- Structure and organize workflows specific to your practice areas.
- Build and optimize customized workflows using Justie’s best practices.
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ALL EYES ON RAFAH BUT WHY Explain more.pdf46adnanshahzad
All eyes on Rafah: But why?. The Rafah border crossing, a crucial point between Egypt and the Gaza Strip, often finds itself at the center of global attention. As we explore the significance of Rafah, we’ll uncover why all eyes are on Rafah and the complexities surrounding this pivotal region.
INTRODUCTION
What makes Rafah so significant that it captures global attention? The phrase ‘All eyes are on Rafah’ resonates not just with those in the region but with people worldwide who recognize its strategic, humanitarian, and political importance. In this guide, we will delve into the factors that make Rafah a focal point for international interest, examining its historical context, humanitarian challenges, and political dimensions.
In 2020, the Ministry of Home Affairs established a committee led by Prof. (Dr.) Ranbir Singh, former Vice Chancellor of National Law University (NLU), Delhi. This committee was tasked with reviewing the three codes of criminal law. The primary objective of the committee was to propose comprehensive reforms to the country’s criminal laws in a manner that is both principled and effective.
The committee’s focus was on ensuring the safety and security of individuals, communities, and the nation as a whole. Throughout its deliberations, the committee aimed to uphold constitutional values such as justice, dignity, and the intrinsic value of each individual. Their goal was to recommend amendments to the criminal laws that align with these values and priorities.
Subsequently, in February, the committee successfully submitted its recommendations regarding amendments to the criminal law. These recommendations are intended to serve as a foundation for enhancing the current legal framework, promoting safety and security, and upholding the constitutional principles of justice, dignity, and the inherent worth of every individual.
How to Obtain Permanent Residency in the NetherlandsBridgeWest.eu
You can rely on our assistance if you are ready to apply for permanent residency. Find out more at: https://immigration-netherlands.com/obtain-a-permanent-residence-permit-in-the-netherlands/.
NATURE, ORIGIN AND DEVELOPMENT OF INTERNATIONAL LAW.pptxanvithaav
These slides helps the student of international law to understand what is the nature of international law? and how international law was originated and developed?.
The slides was well structured along with the highlighted points for better understanding .
Car Accident Injury Do I Have a Case....Knowyourright
Every year, thousands of Minnesotans are injured in car accidents. These injuries can be severe – even life-changing. Under Minnesota law, you can pursue compensation through a personal injury lawsuit.
2022 in Review: What's Working for Your Firm and What Isn't
1. 2022 in Review: What's Working
for Your Firm and What Isn't
Hosts: Nefra MacDonald & Joe O’Donnell
2. Housekeeping
● Session length: 60 minutes
● Recording & slides emailed tomorrow (*CLE is only available for the live session)
● Use to engage with fellow webinar attendees and select “Everyone”
● Use to ask questions directly to panellists
● Please fill out the survey at the end of the session
3. CLE / CPD Information
To qualify for credit, you must:
1. Be logged in on your own device under the email/name you registered with
(cannot share logins).
2. Attend the entire live webinar.
3. Participate in the polls during the live session.
*If you have met the participation requirements, you will receive a personalized
CLE/CPD affidavit from mcle-clio@americanbar.org for the webinar you attended
to completion. Please check your spam or junk folders as these emails often end up
there. Please note you have to fill out an affidavit for each individual webinar. Once
you complete the affidavit, you will be able to download your certificate(s) of
attendance and they will be emailed to you as well from
mcle-clio@americanbar.org.
12. Key Performance
Indicators
The what and the why?
● A set of metrics that are
quantifiable over time
● Measurable values used to
evaluate how successful an
organization is at reaching a
target
● Provides a clear target for
teams, milestones to gauge
progress and insights to make
better decisions
20. ● Number of billable hours
● Ratio of billed hours compared to
non-billable hours worked
● Number of unbilled days
● Number of uncollected days
● Utilization rate (number of billable hours
worked divided by the number of hours in
the workday)
● Realization rate (number of billable hours
invoiced divided by the number of billable
hours worked)
● Collection rate (number of hours collected
divided by the number of hours invoiced)
Productivity KPIs
21. ● Monthly expenses
● Average bill rate
● Average work rate
● Percentage of partner hours
● Number of matters opened
● The number of billable hours per legal
assistant
● Number of matters referred to the firm
● Originating revenue referred to the firm
● Number of tasks completed
Individual
Performance KPIs
32. ● Number of marketing actions taken
● Marketing budget ratio (the ratio of the total
marketing spend to the total fees billed)
● Marketing cost per client (the ratio of the
total marketing spent to the number of
clients billed)
● Firm website traffic
● Email marketing performance
● Website landing page conversions
Marketing KPIs
33. ● Cost of acquiring a new client
● Number of new cases/matters opened
● Number of new clients
● The number of new clients by source
(referral, website, review site, etc.)
● Estimated average value of each new case
● Number of consultation appointments set
● The number of potential new clients who
showed up to their consultation
appointments
● Number of potential clients converted into
clients
Client Acquisition
KPIs
34. ● Number of cases/matters closed
● Average value of cases closed
● Client growth rates
● Dormant client rates (the ratio of clients with
no recent matters to the number of total
clients)
● Average fee per client
● Average fee per new client
● Growth in fees for top clients
● Practice areas per client
● Number of lawyers per client
● Number of matters per client
Client Development
KPIs
35. ● Number of client referrals
● Client satisfaction scores (this could be
through a manual survey or software)
● Client retention rates
Client Satisfaction
KPIs
37. ● Revenue billed per month
● Realization rate (amount billed as a proportion of
number of billable hours worked)
● Revenue collected per month
● Collection rate (amount collected as a proportion of
the amount billed)
● Amount of firm debt (lines of credit, credit cards,
loans, etc.)
● Current run rate (projected annual revenue based on
the past three months)
● Current anticipated annual costs (total amount of
anticipated annual costs, including salaries, for a
year, based on the last three monthʼs costs)
● Difference between your current run rate and current
anticipated annual costs
● Operating account balance
● Amount of accounts receivable (AR) outstanding
● Age of accounts receivable
● Net income as a percentage of revenue
Financial KPIs
39. Using KPIs to
your
Advantage
1. Pick KPIs
relevant to
your firm’s
goals
2. Set
targets
4. Measure
the results
5. Make
decisions
3. Track
data for
each KPI
6. Repeat
the cycle
50. What is data
cleanliness?
● Consistent formatting
● Clear understanding of what kinds of data go
into which fields
● Rules and permissions for when and how
data points are filled out
● Duplicate and redundancy management
● Continued monitoring for compliance and
training opportunities
51. How to track better
data
● Understand your different data sources
● Use common language within your firm
● Define your data points in a glossary or data
dictionary
52. Using KPIs to Drive Improvements
● Determine an area you want to improve
● Understand the KPIs that help to monitor the progress toward your goal
○ Measurable
○ Actionable
○ Aligned
○ Simple
● Make sure your data is consistent and clean
● Look at your KPIs regularly
● Manage Change
60. Takeaways slide
❏ Good communication is key to understanding
❏ Seek feedback and use it
❏ Let people be part of their solution
❏ Have a small, targeted test team
❏ Donʼt let training go “past due”
62. Clio Manage
Legal practice management software
Our most popular product—the industryʼs leading solution
to help manage clients, organize cases, and automate tedious
tasks like getting paid and month-end billing.
Clio Grow
Client intake and legal CRM software
Standardize the client intake process with online intake
forms, email automation, and e-signatures to build strong
relationships, and get powerful data insights to grow your firm.
Lawyaw
Advanced document automation
New software for solo, small- and mid-sized legal practices that
streamline information gathering and document assembly with
programmable templates, built-in e-sign and other features.
Clio’s Offerings
63. Website Builder
With Clio Grow, you can create a professional website
without having to learn to design or code in a matter of
minutes.
Text Messaging
With text messaging you and your clients have a
convenient way to answer questions and share updates
without needing to give out your personal number. All text
messages, including media files like images and videos,
are saved in one organized place
Clio Payments
Clio Manageʼs new online payments platform makes it
easy for your clients to pay online anytime, in compliance
with trust accounting rules and without the need for a
third-party payment processor. Clio Payments is available
will all subscriptions in the US and Canada
Visit clio.com/features/whats-new to learn more.
What’s New In Clio
64. Polls: Participate to win a SnapScan!
Poll 1: For Non-Clio Users
Would you like to learn more about:
a. Clio’s offerings
b. Clio Cloud Conference
c. No, I’m not interested or already
use Clio
64
Poll 2: For Clio users
Would you like to learn more about:
a. Adding Clio Grow for client intake
b. Adding Clio Payments
c. Clio Cloud Conference
d. No, I’m not interested or already
use Grow/Payments
66. Additional Resources
66
● Webinar today at 12:30 PT/3:30 with LawKPIs: Run Your Firm as a
Successful Business
● Dec 13, CLE-eligible Webinar: Legal Tech Roundup: Tools and Services
Your Firm Needs in 2023
● Jan 5, CLE-eligible Webinar: How to Refine Your Law Firm Business
Model
● Guide: 62 Law Firm KPIs You Should Measure
● Clio Cloud Conference, October 9-10, 2023: Get your discounted pass
68. CLE / CPD Information
To qualify for credit, you must:
1. Be logged in on your own device under the email/name you registered with
(cannot share logins).
2. Attend the entire live webinar.
3. Participate in the polls during the live session.
*If you have met the participation requirements, you will receive a personalized
CLE/CPD affidavit from mcle-clio@americanbar.org for the webinar you attended
to completion. Please check your spam or junk folders as these emails often end up
there. Please note you have to fill out an affidavit for each individual webinar. Once
you complete the affidavit, you will be able to download your certificate(s) of
attendance and they will be emailed to you as well from
mcle-clio@americanbar.org.