This study shows how these two modes of interaction trigger specific behaviors such as online shopping, and which devices people are using at the various stages of these interactions.
D'après une étude récente de Google, le phénomène du multiécran touche de plus en plus de Canadiens. En effet, ils sont nombreux à déclarer utiliser un dispositif comme le téléphone intelligent, la tablette ou un PC pendant qu'ils regardent la télévision. Selon Google, le multiécran est dorénavant ancré dans les habitudes des Canadiens et les marketeurs peuvent optimiser leurs performances par une juste compréhension de l'impact de ce phénomène. Ce n'est pas pour rien que Twitter a ouvert récemment un bureau au Canada spécialement dédié à la social TV.
2014 Mobile Behavior Report- White PaperSam Capra ☁️
Digital mobility and connectivity become more important every day. To learn more about the true current state of mobile behavior, we tracked 470 voluntary consumers for a month on their smartphones and tablets; we also asked them questions about how they use and view mobile devices in their lives. Tracking patterns combined with users’ own insights can help brands shape better experiences for all mobile users.
In the 2014 Mobile Behavior Report, you’ll discover more findings like these:
Presented at FPRA's Annual Conference (Aug 2013) this presentation highlights 5 key consumer trends with examples and adds another 7 to consider. Created to help PR pros better understand consumer behaviors, the slides present research-based data along with examples.
D'après une étude récente de Google, le phénomène du multiécran touche de plus en plus de Canadiens. En effet, ils sont nombreux à déclarer utiliser un dispositif comme le téléphone intelligent, la tablette ou un PC pendant qu'ils regardent la télévision. Selon Google, le multiécran est dorénavant ancré dans les habitudes des Canadiens et les marketeurs peuvent optimiser leurs performances par une juste compréhension de l'impact de ce phénomène. Ce n'est pas pour rien que Twitter a ouvert récemment un bureau au Canada spécialement dédié à la social TV.
2014 Mobile Behavior Report- White PaperSam Capra ☁️
Digital mobility and connectivity become more important every day. To learn more about the true current state of mobile behavior, we tracked 470 voluntary consumers for a month on their smartphones and tablets; we also asked them questions about how they use and view mobile devices in their lives. Tracking patterns combined with users’ own insights can help brands shape better experiences for all mobile users.
In the 2014 Mobile Behavior Report, you’ll discover more findings like these:
Presented at FPRA's Annual Conference (Aug 2013) this presentation highlights 5 key consumer trends with examples and adds another 7 to consider. Created to help PR pros better understand consumer behaviors, the slides present research-based data along with examples.
Rogers-led survey on the attitudes, behaviours and impacts of tablet use in Canada.
Presented December 3, 2010 at Rogers TabLife TO in downtown Toronto.
Learn more at http://tablife.ca and http://redboard.rogers.com.
Beyond Digital Detox and Singularity - How to stay Human in the Digital?Alexander Steinhart
The digital world has become by Smartphone & Co to our constant companion — and requires constant attention. We can work anywhere, but work, leisure and technology can hardly be separated. The smartphone as the primary contact when standing up — and the Internet has become indispensable in our daily lives. There are many downsides of how digital technology is designed today. And we’re just at the beginning of a new age. Some are nostalgic about life pre-Internet, but we shall use this new autonomy that technology gives us. How about designing our environment and technology as we wish and need? Which are the necessary ideas, technologies and strategies to live in this digital world also in future a human life.
CeBIT 2016, 14 - 18 March
Type of event: Keynote
Topic: Digital Transformation
Event series: CeBIT Global Conferences
Title: Beyond Digital Detox and Singularity - How to Be Human in the Digital?
Speaker: Alexander Steinhart, Psychologist, Co-Founder & CEO ( OFFTIME )
http://www.offtime.co
http://offtime.co/blog/en/beyond-digital-detox-and-singularity-how-to-be-human-in-the-digital/
Understanding the Mobile Consumer - USA Research and StatisticsAndy Gee
Smartphones are Indispensable to Daily Life
Smartphones Have Transformed Consumer Behaviour
Smartphones Help Users Navigate the World
Smartphones Change the Way that Consumers Shop
Smartphones Help Advertisers Connect with Customers
Smartphones have become an indispensable part of our daily lives. Smartphone penetration has
risen to 65% of the population and these smartphone owners are becoming increasingly reliant on their
devices. 65% access the Internet every day on their smartphone and most never leave home without it.
Implication: Businesses that make mobile a central part of their strategy will benefit from the opportunity
to engage the new constantly connected consumer.
Are Websites Optimized for Mobile Devices and Smart TVs ?Manos Perakakis
Full text: http://bit.do/optimizedwebtv
The purpose of this study is to evaluate the adaptation of some of the world’s most popular websites to the “post-pc era” of using multiple devices for accessing the web. Up till recently the PC used to be the only device used for accessing the WWW. This has changed dramatically over the past few years with the introduction of many powerful Internet-connected devices such as Smart Phones, Tablets and Smart TVs. Due to the many differences between these devices in terms of screen size,
hardware power, input methods etc. in most cases a PC-optimized website is not optimally viewed in these devices,
resulting in poor usability and User Experience. In this survey 49
of the world’s most visited websites, according to Alexa.com, are
being examined to see if they offer optimized versions for
Internet-connected mobile devices and Smart TVs. Results show
wide support for mobile devices in contrast to very limited
support for Smart TVs.
Mobile is booming as a marketing channel - half of Tesco’s web traffic now comes via mobile as do a fifth of Domino’s Pizza orders. With our continued and growing attachment to our mobile phones and tablets, we get frustrated when the website or app we use does not perform as we expect. This seminar looks at the approach referred to as Mobile 1st which considers the content and design for the smaller screen before the desktop and we will be putting it to the test.
Covering a variety of topics, including designing for touch devices; how to ensure a healthy conversion rate from your mobile channel; deploying web apps across devices using products such as PhoneGap or Appcelerat or Titanium; and the pros and cons of optimising design for all phone and tablet devices, this seminar also looks at specific topics such as image strategy for mobile and shares our views on the trends we are seeing in the mobile space.
Yahoo Canada new research: A Screen for Every OccasionNick Drew
We developed a new study to understand how Canadians are using mobile devices - the similarities between their mobile screens, and the differences - and what this means for the other screens in the household, including the PC and the TV.
An update to CIMM from RealityMine covering the development of TouchPoints, the unique syndicated cross-media behavior data product, and other related capabilities from path to purchase analysis to ad effectiveness analysis to digital behavior analysis.
Los Servicios Públicos que sirven a las Ciudades Moderna exigen máximos niveles de disponibilidad, la Venezuela de hoy sufre una crisis sistémica de los servicios públicos
Selling 2.0 The Future of Commerce: Gerd Leonhard at Google ZuerichGerd Leonhard
My presentation at the Google Retail Day 2010, in Zuerich, June 10, 2010. Topics: Data is the new Oil - and what does that mean for Marketing? Always-on, interconnected, mobile users: the future is truly different. From Network to NETWORKED
ACI Digital future of retail - intro Iskander SmitInfo.nl
We hosted the second Sessions of Amsterdam Creative Industries Center of Expertise as founded by Amsterdam University of Applied Sciences, Inholland University and Amsterdam School of Arts.
Presentation and panel took place at the office of info.nl at June 5, 2014.
Rogers-led survey on the attitudes, behaviours and impacts of tablet use in Canada.
Presented December 3, 2010 at Rogers TabLife TO in downtown Toronto.
Learn more at http://tablife.ca and http://redboard.rogers.com.
Beyond Digital Detox and Singularity - How to stay Human in the Digital?Alexander Steinhart
The digital world has become by Smartphone & Co to our constant companion — and requires constant attention. We can work anywhere, but work, leisure and technology can hardly be separated. The smartphone as the primary contact when standing up — and the Internet has become indispensable in our daily lives. There are many downsides of how digital technology is designed today. And we’re just at the beginning of a new age. Some are nostalgic about life pre-Internet, but we shall use this new autonomy that technology gives us. How about designing our environment and technology as we wish and need? Which are the necessary ideas, technologies and strategies to live in this digital world also in future a human life.
CeBIT 2016, 14 - 18 March
Type of event: Keynote
Topic: Digital Transformation
Event series: CeBIT Global Conferences
Title: Beyond Digital Detox and Singularity - How to Be Human in the Digital?
Speaker: Alexander Steinhart, Psychologist, Co-Founder & CEO ( OFFTIME )
http://www.offtime.co
http://offtime.co/blog/en/beyond-digital-detox-and-singularity-how-to-be-human-in-the-digital/
Understanding the Mobile Consumer - USA Research and StatisticsAndy Gee
Smartphones are Indispensable to Daily Life
Smartphones Have Transformed Consumer Behaviour
Smartphones Help Users Navigate the World
Smartphones Change the Way that Consumers Shop
Smartphones Help Advertisers Connect with Customers
Smartphones have become an indispensable part of our daily lives. Smartphone penetration has
risen to 65% of the population and these smartphone owners are becoming increasingly reliant on their
devices. 65% access the Internet every day on their smartphone and most never leave home without it.
Implication: Businesses that make mobile a central part of their strategy will benefit from the opportunity
to engage the new constantly connected consumer.
Are Websites Optimized for Mobile Devices and Smart TVs ?Manos Perakakis
Full text: http://bit.do/optimizedwebtv
The purpose of this study is to evaluate the adaptation of some of the world’s most popular websites to the “post-pc era” of using multiple devices for accessing the web. Up till recently the PC used to be the only device used for accessing the WWW. This has changed dramatically over the past few years with the introduction of many powerful Internet-connected devices such as Smart Phones, Tablets and Smart TVs. Due to the many differences between these devices in terms of screen size,
hardware power, input methods etc. in most cases a PC-optimized website is not optimally viewed in these devices,
resulting in poor usability and User Experience. In this survey 49
of the world’s most visited websites, according to Alexa.com, are
being examined to see if they offer optimized versions for
Internet-connected mobile devices and Smart TVs. Results show
wide support for mobile devices in contrast to very limited
support for Smart TVs.
Mobile is booming as a marketing channel - half of Tesco’s web traffic now comes via mobile as do a fifth of Domino’s Pizza orders. With our continued and growing attachment to our mobile phones and tablets, we get frustrated when the website or app we use does not perform as we expect. This seminar looks at the approach referred to as Mobile 1st which considers the content and design for the smaller screen before the desktop and we will be putting it to the test.
Covering a variety of topics, including designing for touch devices; how to ensure a healthy conversion rate from your mobile channel; deploying web apps across devices using products such as PhoneGap or Appcelerat or Titanium; and the pros and cons of optimising design for all phone and tablet devices, this seminar also looks at specific topics such as image strategy for mobile and shares our views on the trends we are seeing in the mobile space.
Yahoo Canada new research: A Screen for Every OccasionNick Drew
We developed a new study to understand how Canadians are using mobile devices - the similarities between their mobile screens, and the differences - and what this means for the other screens in the household, including the PC and the TV.
An update to CIMM from RealityMine covering the development of TouchPoints, the unique syndicated cross-media behavior data product, and other related capabilities from path to purchase analysis to ad effectiveness analysis to digital behavior analysis.
Los Servicios Públicos que sirven a las Ciudades Moderna exigen máximos niveles de disponibilidad, la Venezuela de hoy sufre una crisis sistémica de los servicios públicos
Selling 2.0 The Future of Commerce: Gerd Leonhard at Google ZuerichGerd Leonhard
My presentation at the Google Retail Day 2010, in Zuerich, June 10, 2010. Topics: Data is the new Oil - and what does that mean for Marketing? Always-on, interconnected, mobile users: the future is truly different. From Network to NETWORKED
ACI Digital future of retail - intro Iskander SmitInfo.nl
We hosted the second Sessions of Amsterdam Creative Industries Center of Expertise as founded by Amsterdam University of Applied Sciences, Inholland University and Amsterdam School of Arts.
Presentation and panel took place at the office of info.nl at June 5, 2014.
"The Shopping Cart is Dead" - The Future of CommercePhillip Jackson
A new wave of commerce is upon us but it isn't going to be powered by the catalog-based shopping paradigms of 1990's dotcoms. Instead, this new wave of digital commerce will be powered by our voices, by our presence, by our social currency.
Presented at Magento Imagine 2016 this talk is intended for marketers, developers and store owners thinking about the future of their online business and how to anticipate the new customer acquisition channels in the years to come.
The Accelerating Growth of Frictionless Commerce | A.T. KearneyKearney
Traditional payments are being replaced by new "frictionless" options that use customer-provided data to make a purchase without an explicit customer decision.
Future Commerce - 8 trends that are changing how we buy and sell onlineFadi Shuman
What will ecommerce look like in a year, in 2 years? How are new technologies impacting how people buy and sell online? What about Retailers? Areas covered include:
- Ecommerce Platform
- Crowd Commerce
- Online/Offline
- meTail
- magCommerce
- mCommerce
- Distributed Commerce
- Social Commerce
For the course Retail 2030 of Rotterdam University of Applied Sciences and Willem de Kooning Academy I presented a updated version of the research of Shopping 2020 expert group Future Touchpoints.
As many different products and environments get smarter, there are inevitable implications on how consumers find out about, research or purchase products.
In this SlideShare presentation, we have highlighted some of the most interesting trends related to digital commerce.
E-COMMERCE AND THE FUTURE OF RETAIL: 2015Cooper Smith
The retail sector is undergoing a major transformation driven by digital. Technology is changing the way people shop, as well as how retailers operate.
We've created a slide deck highlighting the biggest e-commerce trends in retail. Some of the topics we cover in the deck include:
The size of the retail and e-commerce markets.
The breakdown of e-commerce sales by product category.
How legacy retailers are faring.
New e-commerce players.
Disrupting last-mile delivery.
The companies mentioned in this year’s presentation include:
Walmart, Target, Amazon, eBay, Google, Uber, JCPenney, Gap, Kroger, Kohl’s, Macy’s, Safeway, SuperValu, Albertsons, Blue Apron, HelloFresh, Plated, Instacart, FreshDirect, Peapod, Fresh Market, Harris Teeter, Whole Foods, Birchbox, Olay, L'Oreal, Avon, Ulta, CVS, Walgreens, Sephora, Postmates, FedEx, UPS, US Postal Service
Future of commerce: Understanding Southeast Asian consumers- AccentureAccenture ASEAN
Consumer packaged goods (CPG) companies must embrace digital commerce to win in an estimated US$340 billion worth of market growth in Asia Pacific.
The sales and marketing ecosystem is changing because of a new generation of consumers in Asia and pervasive digital technologies.
Our research shows that consumers in Asia are not satisfied with their purchase journeys. They seek a single platform where they can act on impulse buy decisions, get tailored product recommendations, and are always connected to their favorite brands.
CPG companies need to bridge existing gaps in consumers’ purchase journeys and provide seamless shopping experiences by building their ecommerce capabilities.
Understanding Cross Platform Behaviour Across Multiple ScreemsNigel Mark Dias
90% of all media interactions today are screen-based. There are two distinct ways people move among screens to get stuff done: simultaneously and sequentially. Google's study shows how these two modes of interaction trigger specific behaviors such as online shopping, & which devices people are using at the various stages of these interactions.
2014 The prevalent multi-screen trend in China and note for marketersConcur
Multi-screen viewing is one of the latest digital trends to emerge in China, making the need to adapt to the multi-screen landscape a major challenge for marketers and brands in 2014. The focus of this paper is to study the often-noticed trend of how people in China are using a combination of smartphones, tablets and computer to consume digital content, and how marketers should capture the multi-screen opportunity.
Viewability Insights for Digital Marketers and Publishers. A research using google's Active View technology to learn about the current state of viewable impressions on the web.
Every day, people search for things nearby by conducting local searches. These are
searches aimed at finding things near where they happen to be. This may include finding
directions to a local store/business, checking local store hours, or searching for local stores that have a product in stock.
Top trends mobile location baseda dvertising - e-marketerAlejandro Quetzeri
As mobile budgets swell and brands look for ways to make their ads contextually relevant to consumers, geotargeted mobile display advertising is on the rise, as are campaign results.
90% of all media interactions today are on some kind of a screen. This infographic makes it easy to see how people are hopping between screens and what they are doing on each.
At over $80 billion, consumer spending during the back-to-school season is second only to that of the winter holidays.* Get your clients ready for the August spike by fine-tuning their campaigns based on insights from the Back to School Trends Report, including:
• The most popular online and in-store shopping dates
• How people use devices to inform and act on their shopping decisions
• What types of products consumers are interested in this season
Come learn how YOU can Animate and Illuminate the World with Generative AI's Explosive Power. Come sit in the driver's seat and learn to harness this great technology.
As the call for for skilled experts continues to develop, investing in quality education and education from a reputable https://www.safalta.com/online-digital-marketing/best-digital-marketing-institute-in-noida Digital advertising institute in Noida can lead to a a success career on this eve
Is AI-Generated Content the Future of Content Creation?Cut-the-SaaS
Discover the transformative power of AI in content creation with our presentation, "Is AI-Generated Content the Future of Content Creation?" by Puran Parsani, CEO & Editor of Cut-The-SaaS. Learn how AI-generated content is revolutionizing marketing, publishing, education, healthcare, and finance by offering unprecedented efficiency, creativity, and scalability.
Understanding
AI-Generated Content:
AI-generated content includes text, images, videos, and audio produced by AI without direct human involvement. This technology leverages large datasets to create contextually relevant and coherent material, streamlining content production.
Key Benefits:
Content Creation: Rapidly generate high-quality content for blogs, articles, and social media.
Brainstorming: AI simulates conversations to inspire creative ideas.
Research Assistance: Efficiently summarize and research information.
Market Insights:
The content marketing industry is projected to grow to $17.6 billion by 2032, with AI-generated content expected to dominate over 55% of the market.
Case Study: CNET’s AI Content Controversy:
CNET’s use of AI for news articles led to public scrutiny due to factual inaccuracies, highlighting the need for transparency and human oversight.
Benefits Across Industries:
Marketing: Personalize content at scale and optimize engagement with predictive analytics.
Publishing: Automate content creation for faster publication cycles.
Education: Efficiently generate educational materials.
Healthcare: Create accurate content for patients and professionals.
Finance: Produce timely financial content for decision-making.
Challenges and Ethical Considerations:
Transparency: Disclose AI use to maintain trust.
Bias: Address potential AI biases with diverse datasets.
SEO: Ensure AI content meets SEO standards.
Quality: Maintain high standards to prevent misinformation.
Conclusion:
AI-generated content offers significant benefits in efficiency, personalization, and scalability. However, ethical considerations and quality assurance are crucial for responsible use. Explore the future of content creation with us and see how AI is transforming various industries.
Connect with Us:
Follow Cut-The-SaaS on LinkedIn, Instagram, YouTube, Twitter, and Medium. Visit cut-the-saas.com for more insights and resources.
Videos are more engaging, more memorable, and more popular than any other type of content out there. That’s why it’s estimated that 82% of consumer traffic will come from videos by 2025.
And with videos evolving from landscape to portrait and experts promoting shorter clips, one thing remains constant – our brains LOVE videos.
So is there science behind what makes people absolutely irresistible on camera?
The answer: definitely yes.
In this jam-packed session with Stephanie Garcia, you’ll get your hands on a steal-worthy guide that uncovers the art and science to being irresistible on camera. From body language to words that convert, she’ll show you how to captivate on command so that viewers are excited and ready to take action.
The Secret to Engaging Modern Consumers: Journey Mapping and Personalization
In today's digital landscape, understanding the customer's journey and delivering personalized experiences are paramount. This masterclass delves into the art of consumer journey mapping, a powerful technique that visualizes the entire customer experience across touchpoints. Attendees will learn how to create detailed journey maps, identify pain points, and uncover opportunities for optimization. The presentation also explores personalization strategies that leverage data and technology to tailor content, products, and experiences to individual customers. From real-time personalization to predictive analytics, attendees will gain insights into cutting-edge approaches that drive engagement and loyalty.
Key Takeaways:
Current consumer landscape; Steps to mapping an effective consumer journey; Understanding the value of personalization; Integrating mapping and personalization for success; Brands that are getting It right!; Best Practices; Future Trends
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
SEO as the Backbone of Digital MarketingFelipe Bazon
In this talk Felipe Bazon will share how him and his team at Hedgehog Digital share our journey of making C-Levels alike, specially CMOS realize that SEO is the backbone of digital marketing by showing how SEO can contribute to brand awareness, reputation and authority and above all how to use SEO to create more robust global marketing strategies.
The session includes a brief history of the evolution of search before diving into the roles technology, content, and links play in developing a powerful SEO strategy in a world of Generative AI and social search. Discover how to optimize for TikTok searches, Google's Gemini, and Search Generative Experience while developing a powerful arsenal of tools and templates to help maximize the effectiveness of your SEO initiatives.
Key Takeaways:
Understand how search engines work
Be able to find out where your users search
Know what is required for each discipline of SEO
Feel confident creating an SEO Plan
Confidently measure SEO performance
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
5 big bets to drive growth in 2024 without one additional marketing dollar AND how to adapt to the biggest shifting eCommerce trend- AI.
1) Romance Your Customers - Retention
2) ‘Alternative’ Lead Gen - Advocacy
3) The Beautiful Basics - Conversion Rate Optimization
4) Land that Bottom Line - Profitability
5) Roll the Dice - New Business Models
For too many years marketing and sales have operated in silos...while in some forward thinking companies, the two organizations work together to drive new opportunity development and revenue. This session will explore the lessons learned in that beautiful dance that can occur when marketing and sales work together...to drive new opportunity development, account expansion and customer satisfaction.
No, this is not a conversation about MQLs and SQLs. Instead we will focus on a framework that allows the two organizations to drive company success together.
In this presentation, Danny Leibrandt explains the impact of AI on SEO and what Google has been doing about it. Learn how to take your SEO game to the next level and win over Google with his new strategy anyone can use. Get actionable steps to rank your name, your business, and your clients on Google - the right way.
Key Takeaways:
1. Real content is king
2. Find ways to show EEAT
3. Repurpose across all platforms
Most small businesses struggle to see marketing results. In this session, we will eliminate any confusion about what to do next, solving your marketing problems so your business can thrive. You’ll learn how to create a foundational marketing OS (operating system) based on neuroscience and backed by real-world results. You’ll be taught how to develop deep customer connections, and how to have your CRM dynamically segment and sell at any stage in the customer’s journey. By the end of the session, you’ll remove confusion and chaos and replace it with clarity and confidence for long-term marketing success.
Key Takeaways:
• Uncover the power of a foundational marketing system that dynamically communicates with prospects and customers on autopilot.
• Harness neuroscience and Tribal Alignment to transform your communication strategies, turning potential clients into fans and those fans into loyal customers.
• Discover the art of automated segmentation, pinpointing your most lucrative customers and identifying the optimal moments for successful conversions.
• Streamline your business with a content production plan that eliminates guesswork, wasted time, and money.
Mastering Local SEO for Service Businesses in the AI Era is tailored specifically for local service providers like plumbers, dentists, and others seeking to dominate their local search landscape. This session delves into leveraging AI advancements to enhance your online visibility and search rankings through the Content Factory model, designed for creating high-impact, SEO-driven content. Discover the Dollar-a-Day advertising strategy, a cost-effective approach to boost your local SEO efforts and attract more customers with minimal investment. Gain practical insights on optimizing your online presence to meet the specific needs of local service seekers, ensuring your business not only appears but stands out in local searches. This concise, action-oriented workshop is your roadmap to navigating the complexities of digital marketing in the AI age, driving more leads, conversions, and ultimately, success for your local service business.
Key Takeaways:
Embrace AI for Local SEO: Learn to harness the power of AI technologies to optimize your website and content for local search. Understand the pivotal role AI plays in analyzing search trends and consumer behavior, enabling you to tailor your SEO strategies to meet the specific demands of your target local audience. Leverage the Content Factory Model: Discover the step-by-step process of creating SEO-optimized content at scale. This approach ensures a steady stream of high-quality content that engages local customers and boosts your search rankings. Get an action guide on implementing this model, complete with templates and scheduling strategies to maintain a consistent online presence. Maximize ROI with Dollar-a-Day Advertising: Dive into the cost-effective Dollar-a-Day advertising strategy that amplifies your visibility in local searches without breaking the bank. Learn how to strategically allocate your budget across platforms to target potential local customers effectively. The session includes an action guide on setting up, monitoring, and optimizing your ad campaigns to ensure maximum impact with minimal investment.
The digital marketing industry is changing faster than ever and those who don’t adapt with the times are losing market share. Where should marketers be focusing their efforts? What strategies are the experts seeing get the best results? Get up-to-speed with the latest industry insights, trends and predictions for the future in this panel discussion with some leading digital marketing experts.
Digital Marketing Trends - Experts Insights on How to Gain a Competitive Edge
The new multi-screen world study from Google
1. The
New
Mul*-‐screen
World:
Understanding
Cross-‐pla1orm
Consumer
Behavior
U.S.,
August
2012
2. Execu*ve
summary
1
We
are
a
na?on
of
mul*-‐screeners.
Most
of
consumers’
media
?me
today
is
spent
in
front
of
a
screen
–
computer,
smartphone,
tablet
and
TV
3
There
are
two
main
modes
of
mul?-‐screening:
Sequen*al
screening
where
we
move
between
devices.
Simultaneous
screening
where
we
use
mul?ple
devices
at
the
same
?me
2
2
The
device
we
choose
to
use
is
oJen
driven
by
our
context:
where
we
are,
what
we
want
to
accomplish
and
the
amount
of
?me
needed
4
TV
no
longer
commands
our
full
aLen?on
as
it
has
become
one
of
the
most
common
devices
that
is
used
simultaneously
with
other
screens
3. Execu*ve
summary
6
5
The
majority
of
the
?mes
that
we
use
devices
simultaneously,
our
aEen*on
is
split
between
dis?nct
ac?vi?es
on
each
device
Portable
screens
allow
us
to
move
easily
from
one
device
to
another
to
achieve
a
task.
Search
is
the
most
common
bridge
between
devices
in
this
sequen?al
usage
7
Smartphones
are
the
backbone
of
our
daily
media
interac?ons.
They
have
the
highest
number
of
user
interac?ons
per
day
and
serve
as
the
most
common
star?ng
point
for
ac?vi?es
across
mul?ple
screens
3
8
Mul?ple
screens
make
us
feel
more
efficient
because
we
can
act
spontaneously
and
get
a
sense
of
accomplishment
–
this
results
in
a
feeling
of
“found
*me”
4. Research
objec*ves
Gain
a
deep
understanding
of
consumer
media
behavior
over
a
24-‐hour
period,
specifically
with
regard
to:
How
is
media
used
in
daily
life?
What
are
consumers’
mo?va?ons
in
engaging
with
media?
How
is
mobile
used
in
conjunc?on
with
other
screens?
How
are
consumers
using
mul?ple
screens
to
accomplish
their
tasks?
4
How
do
ac*vi*es
on
one
screen
impact
another?
What
is
the
role
of
search
among
mul?ple
devices
5. What
did
we
do?
In
partnership
with
Sterling
Brands
and
Ipsos
this
research
was
conducted
in
two
phases:
Qualita*ve
phase:
mobile
text
diaries,
online
bulle?n
boards
and
in-‐home
interviews
in
LA,
Boston
and
Aus?n
Quan*ta*ve
phase:
Par?cipants
logged
each
of
their
tradi?onal
and
digital
media
interac?ons
in
a
mobile
diary
over
a
24
hour
period.
A
survey
probing
further
into
observed
behavior
was
deployed
the
day
following
diary
par?cipa?on
Par?cipants
were
given
an
online
survey
to
understand
a[tudes
and
behaviors
associated
with
various
digital
ac?vi?es,
specifically
when
using
mul?ple
screens
1,611
Par?cipants
9,974
Entries
15,738
Media
Interac?ons
7,955
Hours
of
ac?vity
Research
conducted
in
Q2
2012
5
*Note:
Smartphone,
PC
and
TV
users
aged
18-‐64
were
par?cipated.
While
par?cipants
were
not
screened
in
on
tablet
usage,
41%
reported
using
the
device
6. Agenda
Mul*-‐screen
behavior
moves
mainstream
PuWng
our
devices
in
context
The
two
modes
of
mul*-‐screening
•
Sequen?al
usage
•
Simultaneous
usage
The
changing
role
of
television
in
a
mul*-‐screen
world
Found
*me
Mul*-‐screen
and
shopping
Implica*ons
for
businesses
6
8. Majority
of
our
daily
media
interac*ons
are
screen
based
90%
Smartphone
Laptop/PC
Tablet
Television
10%
Radio
8
Newspaper
Magazine
of
all
media
interac?ons
are
non-‐screen
based
of
all
media
interac?ons
are
screen
based
On
average
we
spend
4.4
hours
of
our
leisure
?me
in
front
of
screens
each
day
Base:
All
Device
Interac?ons
–
PC/Laptop
(3817);
Smartphone
(6057);
Tablet
(542);
TV
(3592).
Q.
Which
of
the
following
did
you
use?
Q.
What
else
did
you
use
at
the
same
?me?
Note:
Respondents
were
asked
to
consider
printed
hard
copies
of
Newspaper
and
Magazine.
9. Our
*me
online
is
spread
between
4
primary
media
devices
Avg.
*me
spent
per
interac*on
30
17
Minutes
39
Minutes
Tablet
Smartphone
9
Base:
All
Interac?ons
(15738).
Q.
How
long
did
you
do
this
ac?vity?
Minutes
43
Minutes
Television
PC/Laptop
11. Context
drives
device
choice
Today
consumers
own
mul?ple
devices
and
move
seamlessly
between
them
throughout
the
day
The
device
we
choose
to
use
at
a
par?cular
?me
is
oJen
driven
by
our
context:
The
amount
of
*me
we
have
or
need
11
Our
loca*on
The
goal
we
want
to
accomplish
Our
aWtude
and
state
of
mind
12. Computers
keep
us
produc*ve
and
informed
Context:
•
Office
or
home
use
•
Produc/ve,
task-‐oriented
•
Requires
lots
of
/me
&
focus
•
Serious,
research
intensive
a>tude
24%
of
our
daily
media
interac?ons
occur
on
a
PC
31%
Out
of
home
69%
At
home
PC
use
is
mo.vated
by:
Finding
Informa?on
Keep
up
to
date
12
40%
29%
Base:
All
Interac?ons
(15738).
Q.
Which
of
the
following
did
you
use?
Base:
Total
PC
Interac?ons
(3817).
Q.
Which
ac?vi?es
did
you
do
on
your
PC/laptop?
Q.
Did
you
do
this
to...?
Q.
Were
you…
Note:
Out-‐of-‐Home
represents
net
of
the
following:
on-‐the
go,
in-‐store,
at
work
and
somewhere
else
13. Smartphones
keep
us
connected
Context:
•
On-‐the-‐go
as
well
as
at
home
•
Communicate
and
connect
•
Short
bursts
of
/me
•
Need
info
quickly
and
immediately
13
38%
40%
of
our
daily
media
interac?ons
occur
on
a
smartphone
Smartphone
use
is
mo.vated
by:
Communica?on
Entertainment
Out
of
home
60%
At
home
54%
33%
Base:
All
Interac?ons
(15738).
Q.
Which
of
the
following
did
you
use?
Base:
Total
Smartphone
Interac?ons
(6057)
Q.
Which
ac?vi?es
did
you
do
on
your
smartphone?
Q.
Did
you
do
this
to...?
Q.
Were
you...
Note:
Out-‐of-‐Home
represents
net
of
the
following:
on-‐the
go,
in-‐store,
at
work
and
somewhere
else
14. Tablets
keep
us
entertained
Tablet
use
is
mo.vated
by:
Entertainment
Context:
•
Primarily
used
at
home
•
Entertainment
and
browsing
•
Unbounded
sense
of
/me
•
Relaxed
and
leisurely
approach
14
Communica?on
9%
63%
32%
of
our
daily
media
interac?ons
occur
on
a
tablet
21%
Out
of
home
79%
At
home
Base:
All
Interac?ons
Among
Tablet
Users
(6305).
Q.
Which
of
the
following
did
you
use?
Base:
Total
Tablet
Interac?ons
(542).
Q.
Which
ac?vi?es
did
you
do
on
your
tablet?
Q.
Did
you
do
this
to...?
Q.
Were
you...
Note:
Out-‐of-‐Home
represents
net
of
the
following:
on-‐the
go,
in-‐store,
at
work
and
somewhere
else
15. Consumer
viewpoints
on
device
differences
“My
phone...
I
consider
it
my
personal
device,
my
go-‐to
device.
It’s
close
to
me,
if
I
need
that
quick,
precise
feedback.
When
I
need
to
be
more
in
depth,
that’s
when
I
start
using
my
tablet.
The
other
part
of
it
is
where
I
disconnect
from
my
work
life
and
kind
of
go
into
where
I
want
to
be
at
the
moment......
I’m
totally
removed
from
today’s
reality.
I
can’t
get
a
phone
call,
I
don’t
check
my
email
it’s
my
dream
world.
And
then
moving
to
the
laptop,
well,
for
me
that’s
business.
That’s
work.
I
feel
like
I’ve
got
to
be
crunching
numbers
or
doing
something.”
-‐
Bradley
15
17. There
are
two
modes
of
mul*-‐screening
Sequen*al
Usage
Moving
from
one
device
to
another
at
different
?mes
to
accomplish
a
task
Simultaneous
Usage
Using
more
than
one
device
at
the
same
?me
for
either
a
related
or
an
unrelated
ac?vity
Mul?-‐tasking
-‐
Unrelated
ac?vity
17
Complementary
Usage
-‐
Related
ac?vity
18. Sequen*al
screening
is
common
&
mostly
completed
within
a
day
90%
Use
mul?ple
screens
sequen*ally
to
accomplish
a
task
over
?me
98%
move
between
devices
that
same
day
18
Base:
Total
Respondents
(1611).
Q.
How
oJen
do
you
start
an
ac?vity
(i.e.
emailing,
researching,
or
shopping)
on
one
device,
but
con?nue
it
or
finish
doing
it
at
a
later
?me
on
a
different
device?
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another
(1455).
Q.
On
average,
how
much
?me
passes
between
the
?me
you
begin
an
ac?vity
on
one
device
and
con?nue
the
ac?vity
on
another
device?
19. Top
ac*vi*es
performed
when
sequen*ally
screening
between
devices
81%
Browsing
the
internet
19
72%
Social
Networking
67%
63%
46%
43%
Shopping
Online
Searching
for
info
Managing
Finances
Planning
a
Trip
43%
Watching
an
Online
Video
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another
(1455).
Q.
For
the
ac?vi?es
listed
below,
think
about
the
last
?me
you
started
each
ac?vity
on
one
device
and
then
con?nued
or
finished
the
same
ac?vity
on
another
device.
Please
select
which
device
you
started
and
then
con?nued
on.
If
you
have
not
done
this,
select
“I
have
not
done
this”.
20. Smartphones
are
the
most
common
star*ng
place
for
online
ac*vi*es
Started
on
a
smartphone
65%
Searching
for
info
63%
65%
47%
59%
66%
56%
Browsing
The
internet
Shopping
Online
Planning
a
Trip
Managing
Finances
Social
Networking
Watching
an
Online
Video
Con?nued
on
a
PC
58%
61%
45%
56%
58%
48%
Con?nued
on
a
Tablet
20
60%
4%
5%
4%
3%
3%
8%
8%
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another
(1455);
Searching
(923),
Browsing
(1172),
Shopping
(969),
Planning
a
Trip
(627),
Finances
(675),
Social
(1041),
Watching
a
Video
(623).
Q.
For
the
ac?vi?es
listed
below,
think
about
the
last
?me
you
started
each
ac?vity
on
one
device
and
then
con?nued
or
finished
the
same
ac?vity
on
another
device.
Please
select
which
device
you
started
and
then
con?nued
on.
If
you
have
not
done
this,
select
“I
have
not
done
this”.
21. PCs
are
most
ocen
a
star*ng
point
for
more
complex
ac*vi*es
Started
on
a
PC/Laptop
29%
30%
25%
38%
34%
30%
34%
Browsing
The
internet
Shopping
Online
Planning
a
Trip
Managing
Finances
Social
Networking
Watching
an
Online
Video
23%
24%
19%
31%
29%
27%
24%
6%
6%
5%
7%
6%
4%
10%
Searching
for
info
Con?nued
on
a
smartphone
Con?nued
on
a
tablet
21
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another
(1455);
Searching
(923),
Browsing
(1172),
Shopping
(969),
Planning
a
Trip
(627),
Finances
(675),
Social
(1041),
Watching
a
Video
(623).
Q.
For
the
ac?vi?es
listed
below,
think
about
the
last
?me
you
started
each
ac?vity
on
one
device
and
then
con?nued
or
finished
the
same
ac?vity
on
another
device.
Please
select
which
device
you
started
and
then
con?nued
on.
If
you
have
not
done
this,
select
“I
have
not
done
this”.
22. Tablets
are
most
ocen
a
star*ng
point
for
shopping
and
trip
planning
Started
on
A
tablet
7%
Searching
for
info
7%
11%
15%
7%
4%
11%
Browsing
The
internet
Shopping
Online
Planning
a
Trip
Managing
Finances
Social
Networking
Watching
an
Online
Video
Con?nued
on
a
smartphone
1%
0%
1%
1%
2%
2%
Con?nued
on
a
PC
22
1%
6%
6%
10%
14%
6%
3%
9%
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another
(1455);
Searching
(923),
Browsing
(1172),
Shopping
(969),
Planning
a
Trip
(627),
Finances
(675),
Social
(1041),
Watching
a
Video
(623).
Q.
For
the
ac?vi?es
listed
below,
think
about
the
last
?me
you
started
each
ac?vity
on
one
device
and
then
con?nued
or
finished
the
same
ac?vity
on
another
device.
Please
select
which
device
you
started
and
then
con?nued
on.
If
you
have
not
done
this,
select
“I
have
not
done
this”.
23. Consumers
rely
on
search
to
move
between
devices
Searching
for
info
Shopping
Online
Watching
an
Online
Video
Search
again
on
the
second
device
63%
61%
51%
43%
Directly
naviga*ng
to
the
des*na*on
site
52%
58%
48%
43%
Via
email
/
sending
a
link
to
myself
23
Browsing
The
internet
49%
45%
31%
30%
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another:
Searching
(923);
Browsing
(1172);
Shopping
(969),
Watching
a
Video
(623).
Q.
You
men?oned
that
you
have
started
each
ac?vity
below
on
one
device
and
then
con?nued
it
on
another
device.
For
each
ac?vity
(column),
please
indicate
the
way(s)
in
which
you
did
this.
24. We
also
mul*-‐screen
by
using
more
than
one
device
simultaneously
We
use
an
average
of
three
different
screen
combina?ons
every
day
81%
Smartphone
&
Television
24
66%
Smartphone
&
Laptop/PC
66%
Laptop/PC
&
Television
Base:
Total
Respondents
(1611)
Q.
Now,
we
would
like
to
learn
about
how
you
use
various
devices
at
the
same
?me.
Please
think
about
the
specific
devices
listed
below
when
answering.
How
oJen
do
you
use
more
than
one
device
at
the
same
?me
(i.e.,
watching
TV
while
using
your
PC
or
laptop)?
25. Smartphones
are
the
most
frequent
companion
devices
during
simultaneous
usage
57%
28%
of
the
?me
when
we’re
using
a
smartphone,
we’re
using
another
device
29%
with
a
PC/Laptop
75%
35%
with
a
smartphone
25
with
television
of
the
?me
when
we’re
using
a
tablet,
we’re
using
another
device
44%
with
television
77%
49%
of
the
?me
when
we’re
using
a
TV,
we’re
using
another
device
with
a
smartphone
67%
45%
with
a
smartphone
34%
with
PC/Laptop
of
the
?me
when
we’re
using
a
PC,
we’re
using
another
device
32%
with
television
Base:
All
Device
Interac?ons
–
Smartphone
(6057);
TV
(3592);
Tablet
(542);
PC/Laptop
(3817).
Q.
Which
of
the
following
did
you
use?
Q.
What
else
did
you
use
at
the
same
?me?
26. Top
ac*vi*es
performed
during
simultaneous
screen
usage
60%
44%
42%
Emailing
Internet
Browsing
23%
Searching
26
Social
Networking
15%
Work
Documents
Base:
Mul?-‐Screen
Occasions
(4486)
Q.
Which
ac?vi?es
did
you
do
on
your
[DEVICE]?
9%
25%
Playing
a
Game
Watching
Video
27. Most
consumers
are
mul*-‐tasking
and
juggling
different
ac*vi*es
at
the
same
*me
78%
of
simultaneous
usage
is
mul?-‐tasking
mul?-‐tasking
device
combina?ons
Key
PC
+
Smartphone
92%
TV
+
PC
TV
+
Smartphone
92%
90%
TV
+
Tablet
89%
“I
do
find
myself
being
distracted
from
what
I’m
watching
a
lot
more,
now
that
I
have
these
devices.
I’ll
find
myself,
just
out
of
habit,
picking
up
the
touchpad
or
the
phone
and
deciding
to
search
on
the
internet
for
a
liLle
bit.
I’ve
never
understood
why
I
do
it,
but
I
just
do
it
in
the
middle
of
a
TV
show,
and
start
searching...
It’s
frustra?ng
that
I
do
it
though,
because
you
feel
like
you
don’t
stay
as
engaged
with
the
show
that
you’re
watching.”
-‐
Bradley
27
Base:
Ever
Use
Devices
at
Same
Time
(floa?ng
bases)
Q.
Thinking
about
how
you
use
each
of
these
device
combina?ons,
please
indicate
how
you
use
each
combina?on
most
oJen.
Do
you
mostly
use
the
devices
to
mul?-‐task
(each
device
is
used
for
a
separate
ac?vity),
to
complement
each
other
(to
do
the
same
or
related
ac?vity),
or
to
do
both
equally?
Base:
Total
Answering
Follow-‐Up
Occasion
–
PC/Laptop:
(446);
Smartphone
(575).
Q.
Was
the
ac?vity
you
were
doing
on
your
[SECONDARY
DEVICE]
related
to
your
use
of
a
[PRIMARY
DEVICE]?
28. Consumers
are
also
conduc*ng
complementary
ac*vi*es
across
screens
22%
of
simultaneous
usage
is
complementary
Key
complementary
device
combina?ons
TV
+
Tablet
40%
PC
+
Smartphone
TV
+
Smartphone
36%
35%
TV
+
PC
32%
“It
depends
on
the
program
like
with
certain
programs
like
“The
Wire”
I
was
really
into
what
other
people
were
saying
about
it.
So
I
would
go
on
to
the
blogs
and
you
know,
what
did
you
guys
think
about
this
and
stuff
like
that.
Or
if
there’s
an
actress
that
I
recognize,
but
I
can’t
remember
where
I
recognize
her
from,
I’ll
just
do
a
quick
search
on
IMDB,
or
something
like
that.”
-‐
Andrew
28
Base:
Ever
Use
Devices
at
Same
Time
(Floa?ng).
Q.
Thinking
about
how
you
use
each
of
these
device
combina?ons,
please
indicate
how
you
use
each
combina?on
most
oJen.
Do
you
mostly
use
the
devices
to
mul?-‐task
(each
device
is
used
for
a
separate
ac?vity),
to
complement
each
other
(to
do
the
same
or
related
ac?vity),
or
to
do
both
equally?
Base:
Total
Answering
Follow-‐Up
Occasion
–
PC/Laptop:
(446);
Smartphone
(575).
Q.
Was
the
ac?vity
you
were
doing
on
your
[SECONDARY
DEVICE]
related
to
your
use
of
a
[PRIMARY
DEVICE]?
30. TV
no
longer
commands
our
full
aEen*on
77%
of
TV
viewers
use
another
device
at
the
same
?me
in
a
typical
day
“I’m
some?mes
shopping,
some?mes
looking
for
recipes,
some?mes
typing
them
up,
you
know.
Sending
emails,
reading,
I
could
do
anything
on
there.
It’s
not
oJen
that
I
just
sit
and
watch
TV
and
do
just
that.”
-‐
Lori
30
Base:
Total
Respondents
(1611).
Q.
Which
of
the
following
did
you
use?
Q.
What
else
did
you
use
at
the
same
?me?
31. TV
is
a
major
catalyst
for
search
Percent
of
search
occasions
that
were
prompted
by
television
22%
TV
(Net)
Smartphone
Seeing
a
TV
commercial
Seeing
a
TV
program
17%
7%
10%
TV
(Net)
PC/Laptop
31
Seeing
a
TV
commercial
Seeing
a
TV
program
6%
6%
Note:
Tablet
data
was
not
included
in
this
ques?on
due
to
small
sample
size.
Base:
Total
Answering,
Follow-‐Up
Occasion
(Search)
–
PC/Laptop
(492);
Smartphone
(216);
Tablet
data
not
shown
due
to
small
sample
size.
Q.
You
men?oned
that
you
[ACTIVITY]
at
[TIME]
because
you
wanted
to
[REASONS].
Did
you
do
this
in
response
to
any
of
the
following?
32. Consumers
search
for
things
they
see
on
TV
“I’ll
be
watching
a
movie
or
TV
show
and
I’ll
look
up
the
actor
or
actress
on
IMDB
or
I’ll
Google
image
them,
or
I’ll
see
when
it
was
made
or
how
it
was
filmed.
I’m
always
doing
that.
And
I
use
my
phone
a
lot
for
stuff
like
that.”
-‐
Kelly
32
34. Many
*mes
we
turn
to
the
screen
that’s
closest
While
we
all
have
screen
preferences
for
certain
ac?vi?es,
we
are
also
creatures
of
convenience
34%
of
us
use
the
device
that’s
closest
to
us
when
looking
for
informa?on
“If
I’m
watching
TV
I
won’t
go
upstairs
to
grab
my
laptop
to
follow
up
on
a
product
I
see,
I’d
just
pull
out
my
phone.”
-‐
Sophie
34
Base:
Total
Respondents
(1611).
Q.
Think
about
?mes
when
you
are
looking
for
informa?on
using
a
search
engine.
Which
of
these
devices
would
you
reach
for
first?
35. We
accomplish
goals
through
spontaneous
device
usage
Spontaneous
vs.
Planned
Search
Smartphone
PC/Laptop
20%
Planned
48%
80%
Spontaneous
Spontaneous
Planned
52%
44%
of
all
spontaneous
searches
on
smartphone
were
to
accomplish
a
goal
35
43%
of
all
spontaneous
searches
on
PCs
were
to
accomplish
a
goal
Base:
Total
Answering,
Follow-‐Up
Occasion
(Search)
–
PC/Laptop
(492);
Smartphone
(216);
Tablet
not
shown
due
to
small
base
size.
Q.
Would
you
consider
your
use
of
a
[DEVICE]
to
be
planned
or
spur
of
the
moment
(spontaneous)?
Base:
Spur-‐of-‐the-‐Moment
Search
Occasions:
Smartphone
(172)
and
PC/Laptop
(254)
36. All
the
answers
to
all
my
ques*ons
“Now
that
I
know
I
have
some
device
that
has
all
the
answers
to
all
my
ques?ons,
it’s
just
so
easy.
Like
I
could
be
at
the
train
sta?on,
as
an
example;
I
see
an
ad
for
something.
Oh,
that
sounds
cool,
let
me
check
that
out,
and
I’ll
go
on
to
Wikipedia
on
my
phone.
I’ll
do
some
research
about
it.
Oh
there’s
a
new
show.
I
saw
an
ad
for
Mad
Men
a
few
months
ago
and
I
just
wanted
to
know
what
date
it
was
star?ng.
So,
I
went
on
to
my
phone,
went
to
Google,
typed
in
Mad
Men
start
date
and
within
three
seconds
I
found
out
the
start
date.
I
came
home
and
set
my
DVR
to
record
Mad
Men,
and
stuff
like
that.”
-‐
Andrew
36
37. “Found
*me”
arises
from
this
spontaneous
usage
This
combina?on
of
d
evice
accessibility
and
spur-‐of-‐the-‐moment
usage
to
get
something
done
leads
to
a
sense
of
“found
*me”
Consumers
use
these
“micro-‐moments”
across
mul?ple
screens
to
search,
shop,
communicate
and
keep
entertained.
This
offers
adver?sers
more
touchpoint
opportuni?es
to
engage
consumers
throughout
the
day.
“I’m
online
more
than
before,
for
sure.
I
check
a
lot
more
stuff
every
day
than
I
normally
would
have
never
done,
because
it’s
so
easy
to
check.
I
can
go
to
10
apps,
when
I
have
15
free
minutes,
I
can
check
my
bank
account
or
I
can
check
the
news
or
I
can
check
some
music
websites
that
are
very
cool.”
-‐
Leum
“I
scan
for
deals
on
Groupon
or
TwiLer
when
I’m
wai?ng
in
line.
It’s
life
?me
management.
Whether
it’s
something
urgent
for
business
or
something
fun
–
I
get
to
choose
what
to
look
at.”
-‐
Maria
37
39. Smartphones
allow
us
to
shop
at
home
or
on-‐the-‐go
Of
all
the
shopping
events
we
observed
59%
In-‐home
41%
Out
of
home
Smartphone
39
84%
In-‐home
16%
Out
of
home
PC/Laptop
Base:
Total
Primary/Secondary
Device
Shop/Buy
Occasions
-‐
PC/Laptop
(323);
Smartphone
(152).
Q.
Were
you...
Note:
Out-‐of-‐Home
represents
net
of
the
following:
on-‐the
go,
in-‐store,
at
work
and
somewhere
else.
40. Spontaneity
plays
a
major
role
in
shopping
Spur-‐of-‐the-‐moment
vs.
Planned
shopping
ne
rtpho
Sma
81%
Spur
of
the
moment
19
%
Planned
40
pto
PC/La
p
58f
the
%
Spur
o
moment
42%
Planned
Base:
Total
Answering
Follow-‐Up
Ac?vity
and
Were
Looking
for
Shopping-‐Related
Info–
PC/Laptop
(297);
Smartphone
(131).
Q.
Would
you
consider
your
use
of
a
[DEVICE]
to
be
planned
or
spur
of
the
moment
(spontaneous)?
*Note:
Data
represents
aggregate
of
the
following
ac?vi?es
probed
on
in
follow-‐up
survey:
Browsing
and
Search.
41. Search
drives
access
to
shopping
content
more
on
mobile
How
shopping
related
content
is
accessed
Typed
website
directly
into
browser
50%
Already
had
it
bookmarked
27%
36%
Through
email
28%
29%
Through
a
search
engine
30%
24%
Via
social
networking
site
41
36%
25%
16%
Base:
Total
Answering
Follow-‐Up
Ac?vity
and
Were
Looking
for
Shopping-‐Related
Info–
PC/Laptop
(297);
Smartphone
(131).
Q.
How
did
you
get
to
the
website(s)
you
visited?
*Note:
Data
represents
aggregate
of
the
following
ac?vi?es
probed
on
in
follow-‐up
survey:
Browsing
and
Search.
42. We
ocen
move
from
one
screen
to
another
while
shopping
67%
of
us
start
shopping
on
one
device
and
con?nue
on
another
“No,
I’ll
usually
check
to
see
on
my
phone
if
they
have
it
online.
I’ll
usually
order
it
when
I
get
home.
a)
because
I
just
feel
more
comfortable,
and
b)
if
I’m
going
to
order
it
online
some?mes
I’ll
look
to
see
if
there’s
anything
else
online
that
wasn’t
in
the
store
that
I
want
to
add
into
the
purchase.”
-‐
Jennifer
42
Base:
Have
Started
Ac?vity
on
One
Device
&
Con?nued
on
Another
(1455).
Q.
For
the
ac?vi?es
listed
below,
think
about
the
last
?me
you
started
each
ac?vity
on
one
device
and
then
con?nued
or
finished
the
same
ac?vity
on
another
device.
Please
select
which
device
you
started
and
then
con?nued
on.
If
you
have
not
done
this,
select
“I
have
not
done
this”.
43. Consumers
take
a
mul*-‐device
path
to
purchase
65
Start
on
a
%
Smartphone
61%
Con?nue
on
a
PC/Laptop
19%
25
Start
on
a
%
PC/Laptop
11
Start
on
a
%
Tablet
43
Con?nue
on
a
Smartphone
4%
Con?nue
on
a
Tablet
5%
Con?nue
on
a
Tablet
10%
Con?nue
on
a
PC/Laptop
Base:
Have
Started
Shopping
On
One
Device
&
Con?nued
on
Another
(969).
Q.
For
the
ac?vi?es
listed
below,
think
about
the
last
?me
you
started
each
ac?vity
on
one
device
and
then
con?nued
or
finished
the
same
ac?vity
on
another
device.
Please
select
which
device
you
started
and
then
con?nued
on.
If
you
have
not
done
this,
select
“I
have
not
done
this”.
44. Mul*-‐screen
lessons
to
apply
1
2
3
4
The
vast
majority
of
media
interac?ons
are
screen-‐based,
and
so
marke?ng
strategies
should
no
longer
be
viewed
as
“digital”
or
“tradi?onal”.
Businesses
should
understand
all
of
the
ways
that
people
consume
media,
par?cularly
digital,
and
tailor
strategies
to
each
channel
The
prevalence
of
sequen*al
usage
makes
it
impera?ve
that
businesses
enable
customers
to
save
their
progress
between
devices.
Saved
shopping
carts,
“signed-‐in”
experiences
or
the
ability
to
email
progress
to
oneself
helps
keep
consumers
engaged,
regardless
of
device
used
to
get
to
you
44
Consumers
turn
to
their
devices
in
various
contexts.
Marke?ng
and
websites
should
reflect
the
needs
of
a
consumer
on
a
specific
screen,
and
conversion
goals
should
be
adjusted
to
account
for
the
inherent
differences
in
each
device
Consumers
rely
on
search
to
connect
their
experiences
across
screens.
Not
only
should
brands
give
consumers
the
opportunity
to
find
them
with
mul?-‐device
search
campaigns,
strategies
such
as
keyword
parity
across
devices
can
ensure
consumers
can
find
the
brand
when
resuming
their
search
45. Mul*-‐screen
lessons
to
apply
5
6
7
8
During
simultaneous
usage,
content
viewed
on
one
device
can
trigger
specific
behavior
on
the
other.
Businesses
should
therefore
not
limit
their
conversion
goals
and
calls
to
ac?on
to
only
the
device
where
they
were
ini?ally
displayed
Consumers
shop
differently
across
devices,
so
businesses
should
tailor
the
experience
to
each
channel.
It’s
also
important
to
op?mize
the
shopping
experience
across
all
devices.
For
example,
consumers
need
to
find
what
they
are
looking
for
quickly
and
need
a
streamlined
path
to
conversion
on
smartphones
45
Most
of
the
?me
when
TV
is
watched,
another
screen
is
being
used.
These
instances
present
the
opportune
?me
to
convey
your
message
and
inspire
ac?on.
A
business’s
TV
strategy
should
be
closely
aligned
and
integrated
with
the
marke?ng
strategies
for
digital
devices
Smartphones
are
the
backbone
of
our
daily
media
use.
They
are
the
devices
used
most
throughout
the
day
and
serve
as
the
most
common
star?ng
point
for
ac?vi?es
across
mul?ple
screens.
Going
mobile
has
become
a
business
impera?ve