The document discusses disruptive trends in digital retail and technology. It identifies the top 16 disruptors for 2016, including the sharing economy, online grocery shopping, and the subscription economy. It also outlines the top five retail technology trends in Asia, such as the growth of streaming media and the fast adoption of 3D printing. The document is a summary and analysis of emerging technologies and business models that are impacting the retail industry.
This presentation provides a comprehensive overview of the current retail industry. It begins with a look into the four primary types of retailers: department stores, specialty retailers, big box retailers and discount retailers. From there, the deck explores the topic of overall channel expansion, which leads into a discussion on two omni-channel trends for 2013. The presentation wraps up with a discussion on technology companies that are partnering with retailers and a summary of opportunities for retail companies.
Ubiquitous Computing and the In-Store Shopping ExperienceRosetta Marketing
Jonathan Morgan, Experience Director at Rosetta, unpacks "Ubiquitous Computing and the In-Store Shopping Experience" in his presentation to UXPA Cleveland.
Today’s retail environment is highly influenced by new digital models which are becoming more mainstream, as consumers enjoy higher internet penetration and seek more convenience and value, as well as choice, personalized offers, and great service.
This presentation demonstrates the most prominent trends in the e-commerce industry. This is an Executive Summary version of the presentation. To view the entire presentation, please contact Carmelon Digital Marketing.
What is Omnichannel Retail? Past. Present. Future.Mihai Dragan
Omnichannel retail allows traditional retailers to connect their existing channels such as brick and mortar or call centers to digital channels - online store, mobile app, social shopping channels and others.
This presentation focuses on how this came to be, what are the bottlenecks in implementing omnichannel retail and why should retailers switch to this new approach.
Probably the most compelling reasons to adapt to omnichannel retailing are today's customer demands. The customer wants 24/7 service and the same experience on all sales channels, whether it is the offline store, the mobile app or the brick and mortar outlet.
The E-Commerce reference index based on the eShopper journey
Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250 criteria before, during and after purchase including Omnichannel and Online marketing
eShopper Index 2015 Overall ranking infographic available here:
https://www.slideshare.net/aureliaa/e-shopper-index-overall-ranking
eShopper Index 2015 Fashion & Luxury rankings available here:
https://www.slideshare.net/aureliaa/eshopper-index-2015-f
To know more about the eShopper Index:
http://www.iventures-consulting.com/eshopper-index
Digital Strategy For Retail: Omnichannel (The Hive Think Tank)iVentures Consulting
DIGITAL STRATEGY FOR RETAIL: OMNICHANNEL
The Hive Think Tank on May 7th, 2014 at General Assembly in San Francisco with Christophe Biget (iVentures Consulting, co-CEO), Tyler Kohn (RichRelevance, CTO), Kerem Tomak (Macy's, VP, Marketing Analytics and CRM) and Greg Tanaka (Bay Sensors, CEO)
More information about eShopper Index:
- Overall ranking: http://www.slideshare.net/aureliaa/2014-eshopper-index-overall-ranking
- Presentation & subscription: http://www.iventures-consulting.com/eshopper-index
This presentation provides a comprehensive overview of the current retail industry. It begins with a look into the four primary types of retailers: department stores, specialty retailers, big box retailers and discount retailers. From there, the deck explores the topic of overall channel expansion, which leads into a discussion on two omni-channel trends for 2013. The presentation wraps up with a discussion on technology companies that are partnering with retailers and a summary of opportunities for retail companies.
Ubiquitous Computing and the In-Store Shopping ExperienceRosetta Marketing
Jonathan Morgan, Experience Director at Rosetta, unpacks "Ubiquitous Computing and the In-Store Shopping Experience" in his presentation to UXPA Cleveland.
Today’s retail environment is highly influenced by new digital models which are becoming more mainstream, as consumers enjoy higher internet penetration and seek more convenience and value, as well as choice, personalized offers, and great service.
This presentation demonstrates the most prominent trends in the e-commerce industry. This is an Executive Summary version of the presentation. To view the entire presentation, please contact Carmelon Digital Marketing.
What is Omnichannel Retail? Past. Present. Future.Mihai Dragan
Omnichannel retail allows traditional retailers to connect their existing channels such as brick and mortar or call centers to digital channels - online store, mobile app, social shopping channels and others.
This presentation focuses on how this came to be, what are the bottlenecks in implementing omnichannel retail and why should retailers switch to this new approach.
Probably the most compelling reasons to adapt to omnichannel retailing are today's customer demands. The customer wants 24/7 service and the same experience on all sales channels, whether it is the offline store, the mobile app or the brick and mortar outlet.
The E-Commerce reference index based on the eShopper journey
Analysis and ranking of 111 leading local and international leaders’s E-Commerce ecosystems through 250 criteria before, during and after purchase including Omnichannel and Online marketing
eShopper Index 2015 Overall ranking infographic available here:
https://www.slideshare.net/aureliaa/e-shopper-index-overall-ranking
eShopper Index 2015 Fashion & Luxury rankings available here:
https://www.slideshare.net/aureliaa/eshopper-index-2015-f
To know more about the eShopper Index:
http://www.iventures-consulting.com/eshopper-index
Digital Strategy For Retail: Omnichannel (The Hive Think Tank)iVentures Consulting
DIGITAL STRATEGY FOR RETAIL: OMNICHANNEL
The Hive Think Tank on May 7th, 2014 at General Assembly in San Francisco with Christophe Biget (iVentures Consulting, co-CEO), Tyler Kohn (RichRelevance, CTO), Kerem Tomak (Macy's, VP, Marketing Analytics and CRM) and Greg Tanaka (Bay Sensors, CEO)
More information about eShopper Index:
- Overall ranking: http://www.slideshare.net/aureliaa/2014-eshopper-index-overall-ranking
- Presentation & subscription: http://www.iventures-consulting.com/eshopper-index
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
Highlights from SapientNitro's 2014 Digital Retail Study - proprietary research on 72 U.S. and Canadian retailers. To what extent are retailers responding to the challenge of the always-on consumer?
Presented at Toronto Advertising Week in 2014. #FFWD2014
What's In Store for In-Store Digital - BWW - 2009Michael Stich
Today’s consumers live in a digital world.
Product reviews, price comparisons, and smart recommendations are their baseline expectations. And consumers are more time-crunched than ever, with leisure time declining from 26 hours per week in 1973 to 16 today according to a recent Harris Poll. With more to do, and less time to do it in, it’s no wonder that today’s consumers demand greater personalization and selection in the products they buy, and more efficiency in how they buy them.
Retailers are working to meet these needs by bringing digital inside the store and are seeking in essence to become a “Digital Concierge” that guides and serves the shopper. However, bringing digital conveniences into the store is a complicated challenge, one that requires the right principles to succeed.
In this presentation, Bridge Worldwide provides a landscape assessment and framework with seven principles for success for Digital In-Store.
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
Retailers need to understand how to target customers in the right way and customers need retailers to understand them and offer them something at value all the time. OmniChannel retailing is the ultimate solution for retailer to connect with their customers and provide them with outstanding customized experience.
Join our Social Learning Network:
http://www.openthinking.ae
What's next after omnichannel? A customer centric approach to retail. Mark Th...StrongPoint
Retailers around the world have faced more change in the last 5 years than in the previous 25, mainly due to a shift in power from the retailer to the consumer. Most of this is as a result of consumer technology allowing shoppers to access information about products and to buy on line from a far wider choice of retailers. In itself, this technology has also undergone change, from desktop PCs to mobiles. So, is it all about managing channels to create an Omnichannel offering, or are retailers now facing a new reality where retail needs a re-design. In this session, we explore what some retailers are doing to create a single approach to the customer across all channels and platforms.
Financelab club | Social meets mobile, key driver for innovation in the finan...Financelab
A workshop about the opportunities of social media and mobile internet in the financial industry. With highly reputated speakers, innovative cases and an inspiring environment.
Retail Site Selection in a World of Digital TransformationPrecisely
The need for intelligent data-driven decisions on site selection has just received a turbo-charge, and the risk profile of making the wrong decision is now increased. Discover the fundamental data, analytical methods and insights needed to locate high-performing sites regardless of the retail industry segment. To optimize doesn’t always mean to grow; it can also mean identifying where to reduce physical investment and drive channel shift strategies. Learn how to make such data-driven retail decisions in the current, complex environment.
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
The full in-depth research study on Omnichannel Retailing and the changing nature of the retail experience. Proprietary research in the U.S. and Canada.
Shopping2020 - Wearable Tech in Shopping TodayVictor Hoong
Shopping 2020 is a programme bringing together experts from industry to imagine what shopping will be like in 2020. This presentation was for Shopping 2020 and submits that wearable tech will be a feature of life and shopping in 2020.
GAMIFICATION reaches fast adoption
The RENTING ECONOMY– now an option even for apparel
The SHARING ECONOMY – UBERIFICATION of services
The SUBSCRIPTION ECONOMY – chipping away at brick-and-mortar stores
SOCIAL MEDIA becomes a source of consumer data
SMARTPHONES are becoming the hub for digital beauty
WEARABLE TECH is already here for early adopters
BEACONS and location-based marketing
NANOTECHNOLOGY
3D PRINTING
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and BeyondSPS Commerce
You are invited to view a complimentary webinar featuring retail industry experts from Retail Systems Research (RSR) and SPS Commerce. Based on their latest research, including the 2014 Retail Insights industry benchmark report, you’ll learn what strategies your peers are deploying to improve omni-channel performance in 2014.
The webinar provides insights on:
• The state of the retail market—how many retailers have or will adopt the omni-channel? What steps are they taking?
• Which external and internal forces will impact retail the most in the upcoming years?
• Which technology and business areas are retailers, vendors and logistics firms making significant investments in 2014?
How to use the power of data in e-Commerce? Applying the Big Data solutions makes it possible to analyse data in real time. This allows us to use the data not for reports only, but to translate them into action.
Master Class - Digitally Native Vertical Brands with Hassan Yassine, GAIACollective Academy
Hassan Yassine, Co-founder and CMO of GAIA Design, shares some characteristics of Digitally Native Vertical Brands and his experience building one in an Emerging Market such as Mexico.
Si te ha tocado ir a alguna junta y escuchaste la palabra "OMNICHANNEL" estás en el lugar correcto. Este documento te explicará en qué consiste este término.
This study shows how these two modes of interaction trigger specific behaviors such as online shopping, and which devices people are using at the various stages of these interactions.
Los Servicios Públicos que sirven a las Ciudades Moderna exigen máximos niveles de disponibilidad, la Venezuela de hoy sufre una crisis sistémica de los servicios públicos
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
Highlights from SapientNitro's 2014 Digital Retail Study - proprietary research on 72 U.S. and Canadian retailers. To what extent are retailers responding to the challenge of the always-on consumer?
Presented at Toronto Advertising Week in 2014. #FFWD2014
What's In Store for In-Store Digital - BWW - 2009Michael Stich
Today’s consumers live in a digital world.
Product reviews, price comparisons, and smart recommendations are their baseline expectations. And consumers are more time-crunched than ever, with leisure time declining from 26 hours per week in 1973 to 16 today according to a recent Harris Poll. With more to do, and less time to do it in, it’s no wonder that today’s consumers demand greater personalization and selection in the products they buy, and more efficiency in how they buy them.
Retailers are working to meet these needs by bringing digital inside the store and are seeking in essence to become a “Digital Concierge” that guides and serves the shopper. However, bringing digital conveniences into the store is a complicated challenge, one that requires the right principles to succeed.
In this presentation, Bridge Worldwide provides a landscape assessment and framework with seven principles for success for Digital In-Store.
The New-Era Digital Store: Expectations, Insights and Consumer IndividualityMozu
Learn about the exhilarating future of the digital store with this presentation from Jason Wallis, CTO of Mozu, and guest speaker, Adam Silverman, Principal Analyst of Forrester Research.
Retailers need to understand how to target customers in the right way and customers need retailers to understand them and offer them something at value all the time. OmniChannel retailing is the ultimate solution for retailer to connect with their customers and provide them with outstanding customized experience.
Join our Social Learning Network:
http://www.openthinking.ae
What's next after omnichannel? A customer centric approach to retail. Mark Th...StrongPoint
Retailers around the world have faced more change in the last 5 years than in the previous 25, mainly due to a shift in power from the retailer to the consumer. Most of this is as a result of consumer technology allowing shoppers to access information about products and to buy on line from a far wider choice of retailers. In itself, this technology has also undergone change, from desktop PCs to mobiles. So, is it all about managing channels to create an Omnichannel offering, or are retailers now facing a new reality where retail needs a re-design. In this session, we explore what some retailers are doing to create a single approach to the customer across all channels and platforms.
Financelab club | Social meets mobile, key driver for innovation in the finan...Financelab
A workshop about the opportunities of social media and mobile internet in the financial industry. With highly reputated speakers, innovative cases and an inspiring environment.
Retail Site Selection in a World of Digital TransformationPrecisely
The need for intelligent data-driven decisions on site selection has just received a turbo-charge, and the risk profile of making the wrong decision is now increased. Discover the fundamental data, analytical methods and insights needed to locate high-performing sites regardless of the retail industry segment. To optimize doesn’t always mean to grow; it can also mean identifying where to reduce physical investment and drive channel shift strategies. Learn how to make such data-driven retail decisions in the current, complex environment.
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
The full in-depth research study on Omnichannel Retailing and the changing nature of the retail experience. Proprietary research in the U.S. and Canada.
Shopping2020 - Wearable Tech in Shopping TodayVictor Hoong
Shopping 2020 is a programme bringing together experts from industry to imagine what shopping will be like in 2020. This presentation was for Shopping 2020 and submits that wearable tech will be a feature of life and shopping in 2020.
GAMIFICATION reaches fast adoption
The RENTING ECONOMY– now an option even for apparel
The SHARING ECONOMY – UBERIFICATION of services
The SUBSCRIPTION ECONOMY – chipping away at brick-and-mortar stores
SOCIAL MEDIA becomes a source of consumer data
SMARTPHONES are becoming the hub for digital beauty
WEARABLE TECH is already here for early adopters
BEACONS and location-based marketing
NANOTECHNOLOGY
3D PRINTING
2014 Retail Insight: The Impact of Omni-Channel Trends for 2014 and BeyondSPS Commerce
You are invited to view a complimentary webinar featuring retail industry experts from Retail Systems Research (RSR) and SPS Commerce. Based on their latest research, including the 2014 Retail Insights industry benchmark report, you’ll learn what strategies your peers are deploying to improve omni-channel performance in 2014.
The webinar provides insights on:
• The state of the retail market—how many retailers have or will adopt the omni-channel? What steps are they taking?
• Which external and internal forces will impact retail the most in the upcoming years?
• Which technology and business areas are retailers, vendors and logistics firms making significant investments in 2014?
How to use the power of data in e-Commerce? Applying the Big Data solutions makes it possible to analyse data in real time. This allows us to use the data not for reports only, but to translate them into action.
Master Class - Digitally Native Vertical Brands with Hassan Yassine, GAIACollective Academy
Hassan Yassine, Co-founder and CMO of GAIA Design, shares some characteristics of Digitally Native Vertical Brands and his experience building one in an Emerging Market such as Mexico.
Si te ha tocado ir a alguna junta y escuchaste la palabra "OMNICHANNEL" estás en el lugar correcto. Este documento te explicará en qué consiste este término.
This study shows how these two modes of interaction trigger specific behaviors such as online shopping, and which devices people are using at the various stages of these interactions.
Los Servicios Públicos que sirven a las Ciudades Moderna exigen máximos niveles de disponibilidad, la Venezuela de hoy sufre una crisis sistémica de los servicios públicos
Coping with the Shift to Virtual PaymentsKalle Radage
Presentation from Cardware 2013 conference by Payfirma titled "Coping with the Shift to Virtual Payments". This gives an overview of virtual payments, the ecosystem, and tips for businesses to make the move into virtual (mobile & eCommerce) payments.
Yuriy Zaytsev, Partner Lead Central & Eastern Europe at Microsoft presented successful case studies from other countries and talked about Microsoft's ambitions regarding disrupting technologies.
What's in a moment? @Microsoft Retail Business in the Digital Era eventAtcom SA
Katerina Karagianni, Director of UXlab (ATCOM Business Unit) explains what makes a great moment. She points out how to leverage context in order to deliver personalised content and create loyal, happy customers.
The presentation was delivered on the occasion of the Retail Business in the Digital Era event organised by Microsoft Hellas, in Athens.
“As credit unions we think of ourselves as the folks in the white hats. Part of that is having a system that is going to protect your members and protect their mobile payments.” Michelle Thornton, CO-OP Financial Services
5 Things to Know About Retail Payments in 2015Nikki Baird
Apple Pay, NFC, mobile payments, digital wallets, EMV, payment security and fraud - retailers are being hit from all sides by a host of new challenges related to payments. Here are 5 things retailers - and the solution providers who serve them - need to know.
Selling 2.0 The Future of Commerce: Gerd Leonhard at Google ZuerichGerd Leonhard
My presentation at the Google Retail Day 2010, in Zuerich, June 10, 2010. Topics: Data is the new Oil - and what does that mean for Marketing? Always-on, interconnected, mobile users: the future is truly different. From Network to NETWORKED
Digital in Retail - Burwood Council - Social Media - Jo-Jo BurkeMarketing Success
With the Christmas season just around the corner, it’s the perfect time to see where your retail business sits in the global and local market place.
In this workshop learn the best low to no cost digital marketing strategies to grow your retail business well into the New Year.
How Payments Have Evolved Since the Stone Age: Conch Shells to Credit Cards a...WEX
From conch shells and stones to virtual cards and mobile payments, the payments landscape has been evolving for millennia.
This infographic highlights the important dates in payments history, from the dawn of paper money in 1861 to the introduction of the credit card nearly a century later to the rise of checking and much, much more.
Key dates covered include:
1861: To combat coin hoarding, the US government first created paper currency bills during the Civil War.
1951: The first credit card was produced by American Express
1952: Over 47 million checking accounts exist in the US, with 8 billion checks written.
1969: The first Automated Teller Machine, or ATM opens
1979: 86% of non-cash payments were completed by check, and 33 billion checks were written each year.
1990: Debit cards used in about 300 million transactions
1995: Payments by check peak at 49.5 billion
1997: Coca-Cola introduces precursor to mobile payments
2000: Checks used in 40 billion transactions
2003: Electronic payments surpass checks
2009: Prepaid and Debit Cards used in 37.6 billion transactions
2012: Less than half of American bills paid with cash.
2013: 80% of transactions cashless
CommTEL Call Centre platform & software suite (PDF)acuser30
An end-to-end call centre platform with a feature list that enables efficient & effective management of a call center, irrespective of the size - captive call centers for enterprises (5 - 10 seats) to outsourcing companies with huge capacities.
Based on an open architecture that is modular and also supports integration with 3rd party applications like CRMs (Salesforce, Talisma, etc), ERPs (SAP, Siebel), Oracle Forms, ADF and any other web service based application.
Also an investment protector - CommTEL can work on top of your existing legacy PBX or integrate with the same so that your call center and your office extensions (analog) can be part of 1 communication setup. It integrates with softphones, IP Phones or analog phones, thereby re-using your existing infra.
CommTEL comes with a built in voice logger with a QA tool. The QA tool can be used to search for voice logs (mp3) based on caller id, agent id, date/time, dispositons, campaigns, etc. So that you can search for all "sale" calls or search for a particular caller's number who might have complained about agent behaviour.
CommTEL also comes with a generic CRM builder tool which enables dynamically creating a data capture/display screen for a particular campaign, the moment you upload the campaign base. No programming needed, your process is ready to go live immediately!
The basic design objective was to make life easier for all people working in a call center by providing easy to use tools, efficient work flows and single window access to all necessary information or tools.
CommTEL is available on a OPEX as well as CAPEX model.
Worldline Wallet - Top 10 success factors for implementationWorldline
Your connected customers want joined-up services on the move. They want to order and pay for goods anytime and anywhere, easily and securely, with a smartphone, tablet or PC that’s always at hand.
You can make that vision a reality for them, with a digital wallet for face-to-face and e/m commerce, without compromising privacy and convenience.
Use a digital wallet to drive your business strategy in this exciting new space. Enhance your customers’ experience with value added services of your own.
Discover our top 10 success factors for its implementation.
The Evolution of Mobile Money: Retail, the next frontierIsabelle Berner
Presented by Isabelle Berner at the Global Connect Africa conference in Johannesburg, South Africa. This presentation shows how the mobile money market is evolving and highlights retail transactions and ecommerce as the next frontier for this space.
The presentation compares 4 technologies used to make mobile payments in store and concludes that currently only one of these technologies is secure, fast, universal, and inexpensive.
The 1st ECR Ireland Digital Forum took place in the Old Jameson Distillery, Dublin on 26 Aug 2014.
The objective of the Digital Forum is ...
- Discover what digital initiatives work well
- Develop better digital practices
- Understand future digital trends
- Network
The 1st Forum featured 6 Irish Digital Service Providers who presented the following agenda;
-Who we are & what we do
-What works?
-What's next?
Accenture - The Role of Packaging for the Evolving ConsumerAccenture Italia
What is the role of Packaging for the Evolving Consumer?
Find out more on this presentation by Francesca Romana Saule, CRM Senior Manager at Accenture, shared at the Luxury Packaging Summit 2015.
La presentazione del Dott. Mario Bini e della Dott.ssa Virginia Vassallo affronta il tema della digitalizzazione nel mercato Business-to-business, con un focus sull’e-commerce utilizzato per l’export.
Trends in eCommerce in India - Powered by Hoppingo.comHoppingo
Year 2014 has been very promising in terms of new eCommerce companies getting established, companies getting huge investments from investors like Tiger Global, Soft Bank etc. Billion has become new million, when it comes to investment in this sector and e-commerce became one of the most sought after investment choice.
We, at Hoppingo, have listed some of the trends that are hitting eCommerce in 2015.
Do let us know if you think differently!
The Impact of Artificial Intelligence and Digital Disruption on the Supply ChainJason Prescott
Global industry veteran Jeff Streader discusses a critical component for success in today’s digital world and how this effects the modern supply chain. He shares his view on successful strategies and tactics that brands and retailers along with their supplier/ partners, need to understand and collaborate together. Jeff emphasizes the magnitude of understanding today’s digital consumer and how the Design Chain and Supply Chain, will work on the near future in a data-driven end-to-end value chain.
Slides gives basic understanding of e-strategy,e-commerce,e-business. Discuss unique features of e-commerce technology and different types of e-commerce with examples
Overview – Retail Sales Looking Brighter for Back-to-School
2Q Update – Earnings Scorecards; Consumer Discretionary Leads Growth
July Same-Stores Sales Somewhat Mixed
Back-to-School Drives July Traffic to Best Month of Calendar Year
Back-to-School Outlook; Solid Forecast, Room for Upside
Category Spend; School Supplies and Clothing Highest Growth
Finding Dollars in New Places
Where Consumers Plan to Shop – Discount Stores & Online
Shopping and Advertising Starting Earlier
Fashion Trends
Calendar Impact
2016 Second Half Predictions
Macro Outlook
ICSC—Texas New Techies: A Retail Startup Pitch CompetitionDeborah Weinswig
- A startup pitch competition is a session where entrepreneurs with innovative business ideas can boost awareness of their products and ideas and convince potential investors to invest in their company.
- Each company will have five minutes to present, followed by a 75-second Q&A session today.
1. Favorable Macro Backdrop
2. Overview: Optimistic About Holiday 2016
3. E-Commerce Driving Holiday Growth
4. A Very Mobile Holiday Season
5. E-Commerce: What Do Consumers Respond To?
6. Holiday Hiring Projected to Be Up Slightly; Clear Shift Toward E-Commerce
7. Thanksgiving Day Shopping Will Remain Popular
8. Black Friday: Could It Be Dethroned?
9. Singles’ Day Will Capture More Early-Bird Online Shoppers in the US
10. More Favorable Holiday Calendar
11. Presidential Election Impact
12. Holiday Shopping Themes
13. Holiday Fashion Trends
14. Hot Holiday Tech Giftables
15. Fung Global Retail & Technology’s Hot Toys for 2016
US 2016 Holiday Homestretch: Performance to Date Bodes Well for HolidayDeborah Weinswig
1. Holiday Homestretch: Performance to Date Bodes Well for Holiday
2. Holiday Shopping Season Lengthened
3. Some Retailers Shut their Doors on Thanksgiving
4. Thanksgiving/Black Friday Store Traffic Declined Modestly, but Showed Improvement over Recent Years
5. Black Friday Online Sales Hit Record, Mobile Drove Growth
6. Comments from Retailers on Black Friday Results
7. Cyber Monday Set Online Sales Record
8. Amazon Won Cyber Weekend Again
9. Thanksgiving Weekend: E-Commerce’s Share of Holiday Spending Increased
10. Cyber Monday Becomes Cyber Week
11. Sales by Region: Thanksgiving Day Through Cyber Monday
12. With the Bulk of Major Shopping Days Still Ahead, Expect a Last-Minute Rush of Holiday Shoppers
13. Post–Black Friday Drop-Off in Traffic Seen in Last Few Weeks Is Normal
14. Online Traffic Remained Strong in Early December Despite Expected Post–Black Friday Drop-Off
15. Holiday Promotions Generally Consistent with Last Year, Not as Deep as Black Friday’s
16. Retailers Should Take a Holistic View of Consumers to Be Successful
17. Holiday Themes: Fashion Trends
18. Positive Holiday Calendar
19. Favorable Macro Backdrop
US 2016 Holiday Wrap-Up: Successful Season Driven by a Late-December SurgeDeborah Weinswig
1. Holiday Wrap-Up: Season Was a Success, Driven by a Last-Minute Surge of Shoppers
2. Consumers Were Willing to Wait for the Best Deals, Which Resulted in a Last-Minute Rush in Sales
3. Favorable Holiday Calendar; Day Before Christmas Was a Saturday
4. Cold Weather Caused an Uptick in Outerwear Sales
5. Holiday Online Sales Growth Outpaced In-Store Sales Growth
6. Retailers Managed Online/Offline Balance Better than in Years Past
7. Amazon Won with Its “Best Ever” Holiday Season
8. In-Store Traffic Increased When Online Delivery Window Closed
9. Not Everybody Won—Department Store Sales Growth Was Less Robust and Apparel Struggled amid Discounting
10. This Season’s Best-Sellers: Tech-Related Products
11. Traffic Momentum Continued After Christmas
12. National Returns Day, January 5, Expected to Draw 1.3 Million Package Returns
13. Brick-and-Mortar Stores See Returns as an Opportunity to Drive Sales
14. Favorable Macro Backdrop
The Future of E-commerce: first-hands insights.Solvd, Inc.
According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?
At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
- Portrait of respondents.
- Current challenges and pain points of the e-commerce industry.
- Emerging trends and upcoming opportunities.
- Human resource allocation for e-commerce projects.
- Solutions and actionable advice for business owners.
- The role of a reliable partner in problem-solving.
Explore, download, and share invaluable insights made by Solvd!
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
The Future of Digital Retail - Asia Retail Congress 2016
1. 1
THE FUTURE OF DIGITAL RETAIL
Deborah Weinswig
Fung Business Intelligence Centre Global Retail & Technology
deborahweinswig@fung1937.com
Cell: 917-655-6790
@debweinswig
2. 2
AGENDA
• About Fung Business Intelligent Centre (FBIC)
• Top 16 Disruptors for 2016
• Top Five Retail Technology Trends in Asia
3. 3
Fung Business Intelligence Centre (FBIC)
• Established in 2000 and headquartered in Hong Kong
• FBIC serves as the knowledge bank and think tank for the Fung Group
– Collects and analyzes market data on sourcing, supply chains, distribution and retail
– Provides thought leadership on technology and other key issues
• New York–based Global Retail & Technology team
– Follows broader retail and technology trends
– Provides advice and consultancy services to colleagues and business partners of the
Fung Group
– Builds collaborative knowledge communities
4. 4
Futureproofing
• Anticipating future trends and developments
• Plan for future value and avoid obsolescence
– What problem are you trying to solve?
– How will the solution be used?
– How robust does it need to be?
• Ensure flexibility to manage changing formats and deployment patterns
5. 5
OUR PARTNERSHIP WITH ACCELERATORS
Alchemist Accelerator is an accelerator exclusively for startups whose revenue comes
from enterprises, not consumers.
CoCoon is a coworking space where entrepreneurs, creative talent, successful leaders
and investors meet, collaborate and deliver results together. Member companies get
access to networking opportunities, work space, a photography studio and mentors.
Entrepreneurs Roundtable Accelerator (ERA) provides participant companies with an
intensive four-month program, with the goal of helping early-stage companies progress
rapidly into exciting, viable businesses.
New York Fashion Tech Lab is an accelerator that is a result of a collaboration between
the Partnership Fund for New York City, Springboard Enterprises and major fashion retailers.
It focuses on early- and growth-stage companies.
Plug and Play is a global innovation platform. It connects startups to corporations, and
invests in over 100 companies every year. Its 360° ecosystem allows for remarkable
innovation to take shape on an international scale.
Techstars is a global ecosystem that empowers entrepreneurs to bring new technologies
to market wherever they choose to build their business.
8. 8
Top 16 DISRUPTORS in 2016
1. IoT-DrivenPartnerships
2. E-Commerce Players Go Offline
3. Ready-to-Cook/Eat Economy
4. Online Grocery Shopping
5. Online Fashion Resale Marketplaces
Show Explosive Growth
6. Samsung Pay Accelerates Contactless
Payment Adoption
7. Sharing Economy
8. A Subset of the Sharing Economy Is
the Rental Economy
9. Subscription Economy Is Nibbling Away
at Traditional Retailers’ Sales
10. Caring Economy Promotes Startups for
Social Good
11. Experience Economy Is Taking Away
Retail Spending
12. Home Furnishings Market Disrupted by
E-Commerce Pure Plays
13. Jet.com
14. Athletic Brands Investing in Fitness Apps
15. Facial Recognition
16. Lack of Disruptors: Victoria’s Secret
9. 9
1. IoT-Driven Partnerships
• Unprecedented cross-industry partnerships
being formed
• Samsung and Microsoft developing IoT devices
based on Windows 10
• Panasonic is partnering with Denver to transform
it into the first smart city
– Create an energy-efficient hub
– Solar technology, tele-medicine tech, traffic management
and security
• Audi and Qualcomm are partnering to integrate
Qualcomm’s Snapdragon 602A to provide
cutting-edge connectivity technology
– Infotainment, advanced smartphone connectivity,
navigation, voice quality and control features
10. 10
1. IoT-Driven Partnerships
• Ford is partnering with Amazon to integrate
vehicles with Echo, Amazon’s smart-home
device
• Intel is working with New Balance on an
Android Wear fitness watch that is due out next
holiday season
• IBM and Under Armour are integrating the
Watson supercomputer with the Connected
Fitness network to analyze data and provide
real-time coaching on health and fitness
• Volvo pursued a partnership with Microsoft to
enhance connected-car strategies
– The Microsoft Band can be pressed and told to start
the car heater, for example
11. 11
2. E-Commerce Players Go Offline
• Millennials prefer mono-brand brick-and-mortar stores, and they shift between
online and offline along the shopping journey
Retailer # of Stores
1
1
20
19
12. 12
2. E-Commerce Players Go Offline
Case Study: Warby Parker
– Targeting millennials
– Started exploring offline with pop-ups and
a showroom in its NYC office; now
expanding to over 20 cities in the US
– Warby Parker’s stores make more than
$3,000 per sq. ft., putting the retailer in
an elite category with companies such as
Tiffany and Apple
– More than 85% of store shoppers will
later visit the website, increasing the
chances for further orders
13. 13
3. Ready-to-Cook/Eat Economy
Disruptors: Blue Apron, Munchery, Plated, HelloFresh
• Blue Apron was the fastest-growing US e-tailer in 2014, with
sales growing 550%, to $65 million
• Healthier and cheaper than eating out and takeout
• Convenience: ready-to-cook boxes and curated grocery
according to menus, delivered to your doorstep
• US food market
– $1.2 trillion, with $600 billion
in restaurants
– Millennial focused
550% in 2014
14. 14
4. Online Grocery Shopping
Disruptors: Instacart, AmazonFresh
• Walmart Grocery Pickup
– Order online
– Pick up at the store
• Amazon Prime Pantry, $5.99
– Order everyday items online, filling the box
– Ship to your home
– Gamified promotion, slower shipping options in
exchange for free Pantry
• Instacart: Personal Grocery Shopper/Multiple Stores
15. 15
5. Online Fashion Resale Marketplaces
Show Explosive Growth
Disruptors: thredUP, Tradesy, The RealReal, Poshmark, Vestiaire Collective
• Online resale industry is worth $34 billion in the US
• SnobSwap estimates the market is growing at a 10% compound annual rate
• Mobile is hot in resale; over 45% of thredUP’s sales come from mobile devices
• Patagonia, Eileen Fisher and H&M launched resale programs
Source: thredUP
16. 16
Disruptors: thredUP, Tradesy, The RealReal, Poshmark, Vestiaire Collective
• Why Online Resale Marketplaces Took Off
– Heavy venture capital investment in online consignment industry (over $450 million)
– Retail brands’ resale programs encouraged consumers’ sustainable consumption habits
– Consumers are convinced by great quality
of secondhand apparel bought via online
platforms
– Societal shift toward less ownership —
the art of decluttering
5. Online Fashion Resale Marketplaces
Show Explosive Growth
17. 17
6. Samsung Pay Accelerates Contactless
Payment Adoption
Disruptor: Samsung Pay
• Samsung Pay will accelerate the current
slow adoption of contactless payment
because it uses magnetic stripe
capability (MST) chips
– MST works with new and older credit card
terminals—no additional investment required
– Most widely accepted mobile wallet in the
US
– Consumers can incorporate loyalty cards
into Samsung Pay
– In 2016: expanding to China, lower-priced
handsets and online transactions
Digital Payment Method Acceptance by North American Retailers
As of July 2015
Source: Boston Retail Partners
18. 18
7. Sharing Economy
Disruptors: Uber, Airbnb, Lending
Club, WeWork
• Valuations of sharing economy
companies have skyrocketed
• Revenues are projected to catch
up to aggressive valuations:
Startup Industry Valuation
Uber Car Sharing $50.0B
Airbnb Peer-to-Peer Accommodation $25.0B
Didi Kuaidi Car Sharing $16.5B
WeWork Office Sharing $10.0B
Lending Club Peer-to-Peer Lending $7.4B
OLA Car Sharing $5.0B
Etsy Maker Online Marketplace $3.5B
HomeAway Peer-to-Peer Accommodation $3.0B
Lyft Car Sharing $2.5B
Instacart Logistics/Delivery $2.0B
Prosper Peer-to-Peer Lending $1.9B
TransferWise Finance $1.0B
Funding Circle Finance $1.0B
$15 Billion
2013
$335 Billion
2025
CAGR: 29.5%
Source: PwC
Source: Company reports/analysts’ estimates
19. 19
8. A Subset of the Sharing Economy Is
The Rental Economy
Disruptors: Airbnb, Zipcar, Netflix
• Renting goods, services and space is
becoming more popular than owning
• Renting saves consumers money and
the hassle of maintenance
• Suitable for urban living and limited
space
• More environmentally friendly
• Airbnb, Zipcar, Rent the Runway and
Le Tote are major disruptors
Leaders in The New Sharing Economy
(and Year Launched)
20. 20
9. Subscription Economy Is Nibbling Away at
Traditional Retailers’ Sales
Disruptors: Le Tote, Birchbox, BarkBox, Pijon, Stitch Fix
• Convenience and curated products for consumers
• Recurring revenue model for retailers
• Element of self-gifting
• Beauty is the biggest category
• Fashion styling subscriptions
are becoming popular
21. 21
10. Caring Economy Promotes Startups for
Social Good
Disruptors: TOMS, Reformation, Warby Parker,
NOURI, SoapBox Soaps, Zady, GoodXChange
• Social activism over self-indulgence
– Consumers, especially Gen Z, are increasingly demanding
integrity from brands and retailers
• Startups for social good apply market-based
strategies to achieve a social goal
– TOMS, the shoe company, has a “one for one” business model
– Reformation designs and manufactures sustainable apparel,
sourcing sustainable fabrics and vintage garments
22. 22
11. Experience Economy Is Taking Away
Retail Spending
Disruptors: Gigzolo, Zaptravel, OpenTable, Beautified
• Consumers are spending less on apparel and more on experiences
• 78% of millennials prefer to spend money on an experience rather than
buying something desirable
• Gigzolo: curated network of musicians and DJs available for hire for events
• Zaptravel:
– Digital travel agent
– Uses a semantic search engine to scroll through its database
23. 23
12. Home Furnishings Market Disrupted by E-
Commerce Pure Plays
Disruptors: Wayfair, Hayneedle,
Art.com, Houzz
• E-commerce pure plays are gaining
significant market share from omni-
channel home retailers
• They offer more curated products
and good customer service
• Houzz is an online home-remodeling
community of 35 million users
worldwide that connects
homeowners with design inspirations
and home professionals
US Furniture E-Commerce Outlook
Source: eMarketer/Forrester Research
$15
$18
$20
$23
$26
$29
$32
2012 2013 2014 2015 2016 2017 2018F
Sales Forecast (USD Bil.)
24. 24
12. Home Furnishings Market Disruptor: Houzz
• Founded in 2009, Houzz is aiming to
disrupt the home furnishings space
• Houzz is an online home-remodeling
community that connects homeowners
with design inspirations and home
professionals
• Its business model is driven by
community, content and commerce
• Houzz has already attracted 35 million
users across 200 countries
25. 25
13. Jet.com (Pricing Model and Smart Cart Technology)
Disruptor:
• Smart Cart technology: savings increase
with each item added, based on the
location of the sellers and the buyer
• Pulls costs out of the supply chain and
bumps them back to customers
• A win-win situation for retailers and
consumers
• On average, 9% cheaper than Amazon
and 6% cheaper than Walmart (Profitero)
+10% +10%
+6%
+7%
+11%
+7%
+12%
+8%
+7%
+4%
-2%
+7%
+6%
+10%
Baby Beauty Electronics Grocery Household Office
Supplies
Pet Supplies
Price Comparison of Jet, Amazon and Walmart
Amazon vs. Jet Walmart vs. Jet
More
Expensive
than Jet
Less
Expensive
than Jet
26. 26
13. Jet.com (Customers Can Feel Smart)
• Website offers constant comparison and savings versus
Amazon.com
• Also tracks cumulative savings on Jet.com
• Customers can “see” savings by waiving return privileges
or through shipping synergies (Smart Cart)
• Clean, simple website and mobile app
27. 27
14. Athletic Brands Investing in Fitness Apps
Disruptor: Under Armour
• Under Armour’s Connected Fitness Platform
– Company launched its own fitness app, UA Record
– Introduced UA HealthBox: set includes wristband, heart
rate monitor and scale, priced at $400
– Under Armour owns the world’s largest digital health and
fitness community, with 130 million users
– One of eight people purchasing a fitness device will be
synced on UA’s platform—Apple Watch and Google are
not competing
2013 20152015 2015
$475 million (cash)
Feb. 2015
$85 million (cash)
Jan. 2015
Jul. 2015
(terms undisclosed)
$150 million (cash)
Dec. 2013
28. 28
15. Facial Recognition
Disruptor: Intel
• The global advanced Facial Recognition market expected growth: $2.77 Bil. in 2015 to $6.19 Bil. in 2020
(CAGR 17.4%)
• 30% of retailers are using facial recognition technology to track customers in stores (CSC)
• Applications are increasing: health, wellness, beauty and advertising
– Determine the thickness and application of makeup
– Analyze in-store shopper data
• In 2015, Walmart tested with FaceFirst:
– Cameras check you in at location
– Smartphone receives customized deals based on demographic
• Intel released RealSense facial recognition technology
in 2015
– Consumer grade 3D cameras
– Home usage: camera recognizes face to unlock front door
• Challenges: Consumers are not especially comfortable with technology use in retail
29. 29
16. Lack of Disruptors: Victoria’s Secret
Disruptor: Who will it be?
• Victoria’s Secret’s Success Formula
– Marketing via $12 million annual fashion show
– A brand that creates celebrities
– Benefits from athleisure/loungewear trend
– Close attention to in-store experience
– Wise international expansion strategy
– 20% e-commerce penetration
– L Brands reported 8% holiday comps
Victoria’s Secret Store and Beauty Comparable
Store Sales
14%
13%
6%
4%
3%
4%
8%
Q3 2010 Q3 2011 Q3 2012 Q3 2013 Q3 2014 Q3 2015 Q4 2015
30. 30
TOP FIVE RETAIL TECHNOLOGY TRENDS IN ASIA
1. Uberification in Asia
2. Streaming Media
3. Fast Adoption of 3D Printing
4. Inconsistent Mobile Payment Growth
5. End of One-Child Policy in China Driving Retail
31. 31
1. Uberification in Asia
• On-demand services are available for
everything from accommodation to
personal chefs in Asia
• Home Cooked is the most successful
uberified service in China
• Uberified services faced legal and
regulatory challenges
• Not expected to replace established
industries
Service Company (Location)
Accommodation Hanintel (S. Korea), Kozaza (S. Korea)
Babysitting Caregiver Asia (Singapore)
Food and Drink Delivery Grain (Singapore), Home Cooked (China)
Home Cleaning Whome365 (China)
Home Finder AnAnZu (China)
Logistics (Pickup and Delivery) GogoVan (Hong Kong), EasyVan (Hong Kong)
Taxi Service Kuaidi ONE (China), Ola (India)
Selected Asian Startups that Provide Uber-Like Services
32. 32
2. Streaming Media
• Netflix will expand into Hong Kong,
Singapore, South Korea and Taiwan
in early 2016
• HOOQ, a joint venture of Singtel,
Sony Pictures and Warner Bros., is
competing directly with Netflix
• Alibaba recently acquired streaming
media company Youku Tudou for
$4.4 billion
• Growth driven by the rising affluence
of consumers, growing Internet
penetration and increasing
smartphone ownership
Rank Country
Minutes per
Day
2-Year
Growth Rate
1 China 67 5%
2 Vietnam 61 84%
3 Thailand 60 14%
4 UAE 54 43%
5 Hong Kong 51 16%
6 Philippines 51 74%
Time Spent Watching Online Video
Top Six Countries (4Q 2014)
Source: GlobalWebIndex
33. 33
3. Fast Adoption of 3D Printing
• The Asia-Pacific region accounted
for 27% of global 3D printer
shipments in 2014
• Key region for fast adoption due to
government support and extensive
industrial funding in important
markets
• China plans to invest $300 million in
3D printing over three years
3D Product Shipments: Market Share by Region, 2014
Source: Canalys/FBIC Global Retail & Technology
AMERICAS
42%
ASIA-PACIFIC
27%
ASIA-PACIFIC
27%
Asia-Pacific
27%
The
Americas
42%
Europe,
Middle East
& Africa
31%
34. 34
4. Inconsistent Mobile Payment Growth
• China is experiencing fast adoption of mobile
payment via Alipay and WeChat Wallet
• South Korea, Japan, Hong Kong, Taiwan and
Singapore have the infrastructure, but are not yet
seeing substantial growth
• Several banks in Singapore have launched mobile
payment services and new services using NFC on
USIM cards
Mobile Payments Readiness Index:
Selected Countries in Asia
Source: MasterCard
Global
Ranking
COUNTRY
1 Singapore
5 South Korea
6 Japan
10 China
11 Taiwan
12 Philippines
13 Malaysia
14 Hong Kong
20 Thailand
21 India
35. 35
5. End of One-Child Policy in China Driving Retail
• Starting in 2016, couples in
China will be allowed to have
two children without risk of fine
• Huatai Financial estimates that
the relaxation of the one-child
policy could create a $15 billion
market
• The second-child boom will
benefit several categories,
including food and dairy,
healthcare, garments,
automotive and education
• The first wave of the second-
child boom is expected in 2017
Source: MasterCard