1. IT SUPPORT & SOLUTIONS FOR WESTERN CANADIAN BUSINESSES
2. • Look at the “Money of IT” where we spend our $$$ and
why
– What is IT really? Why do I have it?
– What is the difference between IT and IS???
• Examine metrics for measuring IT value.
– Are ROI, TCO and others the right tools?
• Where are the biggest Money Wasters or Bleeds in IT?
– How do they happen?
– And more importantly - what can I do to prevent them?
• What key things can I do tomorrow to leverage my IT better?
– And can they be easy please!
• Consume caffeine, learn, laugh, collaborate and have fun
– Heckling and food fights are optional…
3.
4.
5.
6.
7.
8. Devices
5% Security
6%
Licensing
IT Training
28% 6%
Bandwidth
6%
Wireless Data
8%
Infra Refresh
IT People Desktop 11%
19% Refresh
11%
45. ’
IT SUPPORT & SOLUTIONS FOR WESTERN CANADIAN BUSINESSES
Editor's Notes
Expense vs. capital$30mm company, 6 office locations, 150 staff.IT People Costs: $350kIT Training $100kLicensing $500kBandwidth $100kWireless Data $150kInfra Refresh $200kDesk Refresh $200kDevices $100kSecurity $100k ===== $1,800k
Return on investmentReturn on having a back up planROI, TCO and other acronyms that can distract or add value
Return on investmentReturn on having a back up planROI, TCO and other acronyms that can distract or add value
Return on investmentReturn on having a back up planROI, TCO and other acronyms that can distract or add value
Alone it is nothing – it’s what we do with it.
Not having an IT Strategy based on business goalsNo subsequent IT ManagementSolution: start from the top, proper IT plan and mgmt led by the businessHave a plan – start with your business goals, build a plan, establish what you are trying to accomplish
Not having an IT Strategy based on business goalsNo subsequent IT ManagementSolution: start from the top, proper IT plan and mgmt led by the businessHave a plan – start with your business goals, build a plan, establish what you are trying to accomplish
Not having an IT Strategy based on business goalsNo subsequent IT ManagementSolution: start from the top, proper IT plan and mgmt led by the businessHave a plan – start with your business goals, build a plan, establish what you are trying to accomplish
Not having an IT Strategy based on business goalsNo subsequent IT ManagementSolution: start from the top, proper IT plan and mgmt led by the businessHave a plan – start with your business goals, build a plan, establish what you are trying to accomplish
IT Projects gone wild – poor scoping, poor control and no PMingLetting IT lead – instead of directing itBeing ‘mystified’ by IT and Believing everything IT saysThe wrong metrics – tracking the wrong items in IT
IT Projects gone wild – poor scoping, poor control and no PMingLetting IT lead – instead of directing itBeing ‘mystified’ by IT and Believing everything IT saysThe wrong metrics – tracking the wrong items in IT
IT Projects gone wild – poor scoping, poor control and no PMingLetting IT lead – instead of directing itBeing ‘mystified’ by IT and Believing everything IT saysThe wrong metrics – tracking the wrong items in IT
Wrong skill set for the job – generalist versus certified expertLearning on your dimeGoogle-building solutions as they goFailing to outsource what you should
Wrong skill set for the job – generalist versus certified expertLearning on your dimeGoogle-building solutions as they goFailing to outsource what you should
Solutions – purchasing items you don’t need. Purchase as you growNetwork/Bandwidth – can be costly. Purchase what you need to support your businessService Level Agreements – do you need 24/7 support?
Solutions – purchasing items you don’t need. Purchase as you growNetwork/Bandwidth – can be costly. Purchase what you need to support your businessService Level Agreements – do you need 24/7 support?
IT ManagementFit into planScattered buying (ie: saving $10 online)Different models requiring different parts (Westjet theory)
IT ManagementFit into planScattered buying (ie: saving $10 online)Different models requiring different parts (Westjet theory)
Problem: Licenses purchased from multiple sources, not renewing puts your at risk for auditCost: Spending too much on unnecessary licensesSolution: Annual license audit as part of IT management plan
Problem: Licenses purchased from multiple sources, not renewing puts your at risk for auditCost: Spending too much on unnecessary licensesSolution: Annual license audit as part of IT management plan
Problem: Licenses purchased from multiple sources, not renewing puts your at risk for auditCost: Spending too much on unnecessary licensesSolution: Annual license audit as part of IT management plan
As protection/preventionRedundancies, backups and BCP – unless you actually need it…No benefit unless you don’t haveWhat is the $$ associated with the riskSONY as an example
As protection/preventionRedundancies, backups and BCP – unless you actually need it…No benefit unless you don’t haveWhat is the $$ associated with the riskSONY as an example
As protection/preventionRedundancies, backups and BCP – unless you actually need it…No benefit unless you don’t haveWhat is the $$ associated with the riskSONY as an example
Managed by office manager, should be managed by IT
Managed by office manager, should be managed by IT
Managed by office manager, should be managed by IT
Managed by office manager, should be managed by IT
Managed by office manager, should be managed by IT
Managed by office manager, should be managed by IT
