Issues and Challenges of Deploying a Smart Citizen Engagement Solution
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Issues and Challenges of Deploying a Smart Citizen Engagement Solution
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Presented at IoT Asia 2016, March 30, 2016, Singapore
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Issues and Challenges of Deploying a Smart Citizen Engagement Solution
- 1. © REDtone IOT 2015 ISSUES AND CHALLENGES OF DEPLOYING A SMART CITIZEN ENGAGEMENT SOLUTION Dr. Mazlan Abbas CEO - REDtone IOT Sdn Bhd Email: mazlan.abbas@redtone.com
- 2. © REDtone IOT 2015 OF THE WORLD’S POPULATION LIVES IN CITIES IN 1900 LIVE IN CITIES TODAY ARE ESTIMATED TO LIVE IN CITIES IN 2050 10% 53% 73%
- 3. © REDtone IOT 2015 HOW BIG IS THE IOT MARKET? By 2016 Gartner predicts 6.4 billion devices will be connected to the internet -- and 5.5 million new 'things' will join them each day. 63 devices connected every second
- 5. © REDtone IOT 2015 10/90 RULE The Last 100 meter connectivity The “last 100 meters” represent > 90% potential number of connections Today, the devices used in the “last 100 meters” are typically not connected. The wide-area network is to a larger extent connected e.g. through smartphones, home routers (e.g. ADSL routers) and GSM / 3G / 4G Routers. Still DisconnectedConnected World
- 6. © REDtone IOT 2015 • By 2017, more than 1/3 of world’s population will own smartphones • 2.6 Billion smartphone users
- 7. © REDtone IOT 2015 THE 4 STAGES OF IOT MATURITY Monitor Autonomous OptimizeControl
- 9. © REDtone IOT 2015 DATA OWNERSHIPS Personal / Household Private Public Commercial Sensor Data Provider
- 10. © REDtone IOT 2015 Home Health Transport OfficeWaste WHAT-IF – WE CAN DO DATA BLENDING Creating New Compound Applications
- 11. © REDtone IOT 2015 MAKING SENSE OF DATA … BUT WHAT CITY DATA? THE GOLD RUSH
- 12. © REDtone IOT 2015 Wisdom Knowledge Information Data More Important Less Important Evaluated understanding Appreciation of Answers to questions. Symbols Understanding Answers to questions WHO WHY HOW WHAT WHERE WHEN VALUE IS CREATED BY MAKING SENSE OF DATA VALUE PYRAMID
- 13. © REDtone IOT 2015 Wisdom Knowledge Information Data More Important Less Important N/A 12-inch, 8mm etc Understanding EXAMPLE – FLOOD MONITORING What is the water level in the river? When does the river swell up? Where is the location of water rise? Who controls the water dam? How to control the water level? How fast is the water rising? Why is the water rising? Who Benefits? - Citizens / Emergency Centers / Environmental
- 14. © REDtone IOT 2015 Security and Privacy of data Managing vast amounts of data Fragmented industry Finding the right business model WHAT ARE THE BUSINESS CHALLENGES
- 15. © REDtone IOT 2015 WHAT’S YOUR CITY’S INDICATOR?
- 18. © REDtone IOT 2015 Single Infrastructure • Multiple Usage BENEFITS OF SENSING-AS-A-SERVICE Harnessing the Creativity Rapid Deployment Sustainable Business Model Assisting Scientific Community IOT Cloud
- 19. © REDtone IOT 2015 OUR NEXT SMART CITY SOLUTIONS HOW DO WE BUILD AND PLAN
- 20. © REDtone IOT 2015 BUILDING 3 TYPES OF CITIES ROI-driven Carbon-driven Vanity-driven
- 21. © REDtone IOT 2015 BUILDING TRUST Citizens encounter good customer service across government channels We are very Citizen-Focused Housing Authority
- 22. © REDtone IOT 2015 CROWDSENSING GETTING INSIGHTS FROM PEOPLE AS THE “SENSORS”
- 23. © REDtone IOT 2015 SMARTPHONE AS “SENSING ASSISTANT” Sensors: ① Camera – “Eyes” ② Audio – “Ears” ③ Accelerometer – “Speed” ④ GPS – “Location” ⑤ Gyroscope – “Movement” ⑥ Compass – “Direction” ⑦ Proximity – “Closeness” ⑧ Ambient light – “Eyes” ⑨ Others…
- 24. © REDtone IOT 2015 BE THE EYES OF THE CITY REPORT TO THE CITY COUNCILS
- 25. © REDtone IOT 2015 LET ALL CITIZENS BE THE CITY’S “EYES”
- 26. © REDtone IOT 2015 SAVES TIME TO REPORT A PICTURE IS WORTH A 1000 WORDS
- 27. © REDtone IOT 2015 REPORT AN ISSUE BUT NOT FEEL LIKE A COMPLAINT
- 28. © REDtone IOT 2015 CITIACT APP FOR ACTION, NOT TALKING
- 31. © REDtone IOT 2015 BETTER PLANNING • BETTER RESOURCE
- 32. © REDtone IOT 2015 DRAINAGE ISSUES – CAUSE OF FLASH FLOOD?
- 33. © REDtone IOT 2015 CORRELATE SEVERAL DATASETS Examples • Relationship between Dengue Cases with drainage issues, mosquito larvae, weather • Relationship between Leptospirosis (Penyakit Kencing Tikus) with unattended garbage, weather, etc
- 34. © REDtone IOT 2015 BEYOND CITIZEN ENGAGEMENT BUILDING SMART CITIES
- 35. © REDtone IOT 2015 Smart Parking Smart Waste Management Smart Street Light Smart Transportation Open Data Parking Garbage Collection Lighting Public Transport Smartphone Users Smart City Hub Social Media IOT Applications Sensor Data Users CitiAct
- 36. © REDtone IOT 2015 CHANGES IN THE LAW DO NOT ADAPT AS QUICKLY AS TECHNOLOGY CHANGES BEHAVIOR The law says, once a pothole is reported, the city is responsible for any damage a car experiences — once it’s officially reported.
- 37. © REDtone IOT 2015 CITIES THINK LIKE A STARTUP LITTLE WINS • BIG IMPACT
- 38. © REDtone IOT 2015 CHALLENGES OF DEPLOYING CITIZEN ENGAGEMENT • Vision • Attitude – transparency, more work, customer- focused • Budget • Legacy systems – too many, need integration • Different workflow • Political • Citizen confidence
- 39. © REDtone IOT 2015 SMART CITY BUSINESS MODELS PICK YOUR CHOICE
- 40. © REDtone IOT 2015 BUILD OWN OPERATE (BOO) • The operation and maintenance of the services is fully under the planner’s control • The smart city planner independently builds the city infrastructure and delivers smart city services. CITY PLANNERS CITY OPERATIONS
- 41. © REDtone IOT 2015 BUILD OPERATE TRANSFER (BOT) • After completion the operation is handover to the smart city planner. • The smart city planner appoints a trusted partner to build the city infrastructure and provide smart city services for a particular area within a time period. CITY PLANNERS CITY OPERATIONS 3rd PARTY
- 42. © REDtone IOT 2015 BUILD OPERATE MANAGE (BOM) • The partner operates and manages the smart city services. • The city planner has no role further. Most of the public-private partnerships are build on this model. • The smart city planner appoints a trusted partner to develop city infrastructure and services. CITY PLANNERS CITY OPERATIONS 3rd PARTY
- 43. © REDtone IOT 2015 OPEN BUSINESS MODEL (OBM) • The city planner is however will impose some regulatory obligations. • The city planner allows any qualified company or business organization to build city infrastructure and provide city services. CITY PLANNERS CITY OPERATIONS QUALIFIED COMPANY
- 44. © REDtone IOT 2015 RECOMMENDATION • Educate key decision makers and build support. • Use success stories from other cities and vendor ROI and other performance metrics to make the business case. • Aim for investment in discrete point solutions as pilots. • Find key private sector and university partners.
- 45. © REDtone IOT 2015 CITIES ARE COMPLICATED • They are managed by multiple authorities and commercial parties. • They evolve constantly, reacting to the needs of their inhabitants.
- 46. © REDtone IOT 2015 ONE MODEL ISN’T GOING TO FIT EVERY CITY Negotiation Integration Iteration Political leaders Health services Civil servants Service providers Technology companies Citizens Property owners Police forces Retrofitting technology, processes and partnerships to an existing, evolved organic environment.
- 47. © REDtone IOT 2015 THANK YOU @REDtoneIOTREDtoneIOT • EMAIL: mazlan.abbas@redtone.com • TWITTER: @mazlan_abbas • FACEBOOK: www.facebook.com/drmazlanabbas • LINKEDIN: my.linkedin.com/in/mazlan/ • SLIDESHARE: www.slideshare.net/mazlan1 • ABOUT ME: about.me/mazlan.abbas