OpsGenie is an incident management tool but as part of its rich feature set, it has powerful integrations that allow you to implement the idea of auto-remediation. Auto remediation is an approach to automation that responds to events with automations able to fix or remediate, underlying conditions. In this session, Jaclyn Mazzarella, VP of Marketing, will show how you can take incident management to the next level by leveraging out of the box OpsGenie features.

1. JACLYN MAZZARELLA | VP OF MARKETING | @ADDTEQ
The Magic of

2. About
Addteq
Before
Opsgenie
After
Opsgenie
Agenda

3. About
Addteq
Before
Opsgenie
After
Opsgenie
Agenda

4. About
Addteq
Before
Opsgenie
After
Opsgenie
Agenda

5. Codefactori
Managed hosting & support
for all your DevOps tools
Products
Unstoppable
Make your Atlassian tools
compliant for visually impaired
users
Excellentable
Dynamic and Collaborative
Spreadsheets directly inside
Confluence
LOCATIONS
Headquarters, Princeton, NJ with additional offices in
Los Angeles, CA, India and Singapore

6. TYPICAL IT ENVIRONMENT
Operation TeamsIT/Dev Stack

7. TYPICAL IT ENVIRONMENT
Operation TeamsIT/Dev Stack Monitoring Tools

8. TYPICAL IT ENVIRONMENT
Operation TeamsIT/Dev Stack Monitoring Tools

9. • Important notifications are
often missed.
• Ops team members receive
non-relevant alerts.
• Communication is one
directional.
• Alert fatigue reduces
team’s responsiveness.
TYPICAL IT ENVIRONMENT

10. TYPICAL IT ENVIRONMENT + ALERT MANAGEMENT
Operation TeamsIT/Dev Stack Monitoring Tools Opsgenie Documentation
& Reporting

11. • Who should be alerted?
• When should they be alerted
• How should they be alerted (email, phone, SMS, Mobile App)?
• Has the alert been acknowledged, and should it be escalated?
Needs to Determine:
TRADITIONAL INCIDENT MANAGEMENT

12. • Immediately reduces the noise associated with
multiple monitoring tools.
• Allows events and alarms to be consolidated,
categorized, deduplicated, prioritized in one
location.
• Only the correct people are notified at the right
time, via the right channel.
• Everything is recorded and able to be reported
and analyzed.
BENEFITS

13. • Chat tools have become the favored method of communication.
• ChatOps practices are being heavily adopted.
• Agile ticketing and project management solutions are being deployed.
RECENT CHANGES WITH IT/DEV ENVIRONMENTS

14. MODERN IT ENVIRONMENT
Operation TeamsIT/Dev Stack Monitoring Tools Opsgenie Documentation
& Reporting
Chat/ChatOps
Ticketing Systems

15. • Provides all alert and on-call management.
• Records and synchronizes information in all
systems.
• Enables people to take action within Chat
environments
• Reports and analyzes all activities.
MODERN INCIDENT MANAGEMENT

16. The Language of
Incident Management
Modern Incident
Management for
IT Operations
A GUIDE TO OPTIMIZING IT OPERATIONS
AND DRIVING BUSINESS VALUE

17. QUESTIONS?!

18. Thank you!
JACLYN MAZZARELLA | VP OF MARKETING | @ADDTEQ