Learn how to build a digital workplace for every team using a combination of Confluence, Jira, and HipChat. You will learn why the specific nature of Confluence, with its wiki engine, is a much better fit than other common collaboration and document management tools. Learn how to design collaborative processes using the Atlassian tools and how to complement this with a set of new 21st century processes and skills. This 'tool-process-skills'-formula will help all teams to completely rethink their way of working and will be much more aligned with the complex, uncertain, and ambiguous - but creative world we work and live in today. Slide Author - Filip Callewaert

1. Building an Award-Winning
Virtual Office Space
Using Confluence
FILIP CALLEWAERT | HEAD INF.MGT. & DIGITAL WORKPLACE - PORT OF ANTWERP
AUTHORITIES |
DIGITAL PLATFORM MGR GROEN | SILOBUSTERS | @CALLEWAERTFILIP |
FILIPCALLEWAERT2@GMAIL.COM
ATLASSIAN USER GROUP NEW YORK 8 MAY 2018

2. My first book! (in Dutch…)
On how physical workplaces facilitate (or do not facilitate)
creativity and knowledge work.
With lots of pictures of the Atlassian offices (Sydney & SF).

3. Today:
Digital
Workplaces
(DW)
WHAT IS ‘WORK’ in this
workplace?
TOOLS _ PROCESSES _ PEOPLE
HOW TO IMPLEMENT THIS
SOLUTION?
YOUR QUESTIONS, MY DEMOS
DESIGN PRINCIPLES for building your
DW

4. The digital workplace CONNECTS
 PEOPLE
 WORK
 INFORMATION
to get the team & organization things done.

7. UNDERSTAND THE NATURE OF
KNOWLEDGE WORK
TO BUILD
COGNITIVE ERGONOMICS

8. Unstructuredness
Structuring
Structure
that which precedes
in-formation
Is a sense-making process
Is the outcome of
organizational processes.
Not understanding things
Uncomfortable uncertainty
Trying to understand things
Reducing uncertainty
Understanding things
Reduced uncertainty
Knowledge work: solving problems

9. Heavily tool-oriented
Fragmentation of the
process, if any.
INFORMATION
Fragmentation of
output
Poor contexts

10. our
digital
workplace
design
principles
TEAM-work by default
communication, information,
collaboration IN ONE
design for COMPLEXITY,
SERENDIPITY,
problem-solving process is ONE
REMOTE team-work by
default

12. HYPERLINKING as default
behaviour
STRUCTURING, not structure
ONE PLATFORM, ONE NETWORK
JUST CONTENT, not files/folders
a wikibeing a small WWW
Collaborative
Transparent
Connected
Non-linear
Process-focus
Structuring
Fluid
One
THE MEDIUM IS THE
MESSAGE

13. xml pdf
E-depot

15. WORK IN
DYNAMIC
CASES

16. A case is “opened” for
any concrete
challenge, problem,
issue of which we
think it is complicated
or complex.
Goal: “case closed”!

17. And then… in Confluence,
in the case:
 collect all relevant info
 point, talk, collaborate
 get it structured
 make new info
 define & assign tasks
 work to the goal
 learn & adapt
 get it structured

26. “If you want to teach people a new
way of thinking, don't bother trying to
teach them. Instead, give them a tool,
the use of which will lead to new ways
of thinking.”
― R. Buckminster Fuller
Complexity, emergence,
serendipity, variety, self-organising,
adaptation …

27. “If you want to teach people a new
way of thinking, don't bother trying to
teach them. Instead, give them a tool,
the use of which will lead to new ways
of thinking.”
― R. Buckminster Fuller
Complexity, emergence,
serendipity, variety, self-organising,
adaptation …

29. CONTENT CURATION
COMMUNITY MANAGEMENT, moderation, platform building
“classical” INFORMATION MANAGEMENT
KNOWLEDGE WORK MANAGEMENT: getting the things done
MULTITASKING (or better: dramatically reduction of ‘changeover times’)
COPING WITH HIGH DYNAMICS
META-MANAGEMENT (social learning)
WAY-SHOWING (WAYFINDING)
DESIGN THINKING
WORKING OUT LOUD
“TWEETING”: give the essence of information in 140 characters, quick.
WEBDESIGN FOR A BETTER USER EXPERIENCE
…

30. MAKE YOUR
WORK-IN-
PROGRESS
OBSERVABLE,
TRANSPARENT
WORK OUT
LOUD
#WOL

32. WORK OUT
LOUD
#WOL
Coordination
Learning
Sensemaking
Knowledge building
Process discovery
Serendipity
Emergence
Collaboration
Feed for Feedback
Situational awareness
Distributed cognition

33. How to get people build their digital workplace on Confluence?

35. Generate ideas: team practices
Define use cases
Make: minimal viable products
Watch, learn & improve
THE IMPLEMENTATION
PROCESS
User > designer > teacher
Show, share & inspire
Start: understand their work

36. Today WHAT IS ‘WORK’ in this
workplace?
TOOLS _ PROCESSES _ PEOPLE
HOW TO IMPLEMENT THIS
SOLUTION?
YOUR QUESTIONS, MY DEMOS
DESIGN PRINCIPLES for building your
DW

37. Thank you!
More questions?
FILIPCALLEWAERT2@GMAIL.COM
Information is not for storage,
Information is for action.
FILIP CALLEWAERT | HEAD INF.MGT. & DIGITAL WORKPLACE - PORT OF ANTWERP
AUTHORITIES |
DIGITAL PLATFORM MGR GROEN | EVAVZW | VVSG| @CALLEWAERTFILIP _
FILIPCALLEWAERT2@GMAIL.COM