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The Importance of EHR Usability: An Infographic
1. EHR USABILITY
SOURCES
1Peer60 2015 Report.
2Ratwani RM, Benda NC, Hettinger AZ, Fairbanks RJ. Electronic Health Record Vendor
Adherence to Usability Certification Requirements and Testing
Standards. JAMA. 2015;314(10):1070–1071. doi:10.1001/jama.2015.8372
3Howe JL, Adams KT, Hettinger AZ, Ratwani RM. Electronic Health Record Usability Issues
and Potential Contribution to Patient Harm. JAMA. 2018;319(12):1276–1278.
doi:10.1001/jama.2018.1171
The Importance of
USABILITYisdefinedas…
“The extent to which a product can be
used by specified users to achieve
specified goals with effectiveness,
efficiency, and satisfaction in a specified context of
use.” - ISO (International Organization for Standardization)
50%
WHY IS USABILITY SO IMPORTANT?
of EHR users
considered usability
to be a major issue1.
>1/3
of EHR vendors didn’t
adhere to usability
regulations issued by
the ONC2
How to Measure Usability: SUS
System Usability Score
=
Higher EHR
Adoption Rates
!
Fewer ErrorsImproved
Patient Safety
Less Clinician
Burnout
It’s also required for patient-safety related
2015 Edition criteria by the ONC!
557occurred that pointed to
poor EHR Usability as
partially responsible
(from 2013-2016)3
PATIENT
SAFETY
EVENTS
MANY
INDUSTRY
EXPERTS
blame EHR Usability
problems for
physician burnout
Better
Usability
How do you find Usability Scores for other vendors? The usability documents
are made available to the public @ https://chpl.healthit.gov/#/collections/sed
ONC requires EHR vendors to have a user-centered
design approach and to submit a summative
usability evaluation that includes a SUS (based on
a 100 point scale).
84.6
