1. T Support
Duty/Responsibility: Install, configure, and maintain operating systems on desktop computers.
Troubleshoot and fix problems in a timely manner.
Performance Expectation: Install, configure and maintain operating systems, software and
hardware in accordance with Penn computing and licensing standards/guidelines. Troubleshoot
and correct problems in a timely manner, and take appropriate preventative measures (e.g.,
upgrading virus software) to maintain a steady state and minimize downtime. Provide timely,
accurate, and easy to understand advice to end users on computer related inquiries. Keep
current on software changes, technological developments and computing policies and
regulations by reading professional publications, attending training and benchmarking with
other computing environments.