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The Gap Between Elderly People
and Technology: 
it’s existence and why it needs
to be addressed
Currently, access and usage of the
Internet amongst seniors is limited.
Smith, 2015
Two-thirds of the 74+ population do not own a
computer and virtually none have a tablet
computer or smart phone.
In fact, only 30%
of the 74+
population
indicated that
they even go
online at all.
Smith, 2015
In a 2014 study, older adults were more likely
to value “necessities” as a landline telephone,
television, or cable TV rather than a home
computer or cell phone.
Hudson, 2014
77% of 18-24
year olds agree
When nothing is occupying my
attention, the first thing I do is reach
for my phone.
When nothing is occupying my
attention, the first thing I do is
reach for my phone.
only 10% of 65+
year olds agree	
  
Digital behaviour in Canada per generation is
vastly different.
Krashinsky, 2015
As of 2014, only around half of
seniors over 65 have used the Web.
Matrix, 2017
Complex process for seniors to get
equipment and/or the service needed
to acquire it.
The gap in online access among
older seniors is not surprising.
Few technology vendors focus
on the older age cohorts.
Smith, 2015
Notably, older adults aged
65 and over were found
to be less likely to use the
internet or a computer in
the future due to lack of
interest. 
In 2010, only 31% of
older adults in America
used high speed
internet compared with
75% of adults aged
30-49 and 63% of
adults aged 50-64. 
Kim, 2014
After interviewing people at seniors homes, older
adults find technology confusing to use, too
expensive to purchase, difficult to understand,
and overall incompatible with their lifestyle.
Matrix, 2017
“People are living to be older. I am 93 years
old and able to do nothing. They aren’t
thinking of real old people.”
The Linkage Survey, 2011
“I love computer technology. I had that
equipment prior to my stroke, I’ve tried many
times but touch system is not working, as it
affected fine motor parts.”
The Linkage Survey, 2011
“Technology is important and serves many areas
of daily living but is also very intimidating and
intrusive depending on your view of it in regard
to one’s personal preferences.”
The Linkage Survey, 2011
77% of older people would need someone to help
walk them through the process of setting up a
new device.







Using touchscreens may come naturally enough
to a toddler but not necessarily for an older
person - the nerves in the finger become less
sensitive with age, meaning older people may
"touch" far more heavily.

 Wakefield, 2015
Why does this gap need to
be addressed?
By 2050, two billion people will be
over the age of 60.
Hay, 2015
Longer lifespans can be attributed in part to the
development of new technologies, but ironically new
technologies are never focused on making day-to-
day life easier for the elderly.
Hay, 2015
Older adults’ willingness and ability to adapt
to technology is influenced by the availability
of technological support in their network of
family and friends. 
Coughlin, 2014
Technology enables older adults and
seniors to be more active and improve
their quality of life.
Kim, 2014
Seniors can more easily
communicate with their
children and grandkids
through email,
Facebook, Twitter,
Skype, and other social
media platforms.
Kim, 2014
Bridging the Gap
Apple and IBM announced in a joint venture
that they are designing iPad apps set to come
out by 2020 that will be "very easy to use for
seniors to use”.
Aimed to start in the Japanese market, the
apps will help connect millions of older people
with healthcare services.	
  
	
  
	
  
Apple Inc., 2015
Access to high speed connectivity needs to be
a fundamental right in Canada – it’s becoming
a critical component of participatory cultural
citizenship.






This is incredibly important for seniors as
they should have a certain amount of 
digital literacy. 
 Matrix, 2017
Closing the technology gap between
generations will improve seniors’ overall
quality of live and is beneficial to all parties.
Kim, 2014
Works Cited
Apple	
  Inc.	
  (2015,	
  April	
  30).	
  Apple	
  (Canada)	
  -­‐	
  Apple	
  Press	
  Info	
  -­‐	
  Japan	
  Post	
  Group,	
  IBM	
  and	
  Apple	
  Deliver	
  iPads	
  and	
  
Custom	
  Apps	
  to	
  Connect	
  Elderly	
  in	
  Japan	
  to	
  Services,	
  Family	
  and	
  Community.	
  Retrieved	
  March	
  02,	
  2017,	
  from	
  
hLps://www.apple.com/ca/pr/library/2015/04/30Japan-­‐Post-­‐Group-­‐IBM-­‐and-­‐Apple-­‐Deliver-­‐iPads-­‐and-­‐
Custom-­‐Apps-­‐to-­‐Connect-­‐Elderly-­‐in-­‐Japan-­‐to-­‐Services-­‐Family-­‐and-­‐Community.html	
  
Coughlin,	
  J.	
  F.	
  (2014).	
  Technology,	
  innovaTon,	
  and	
  developing	
  a	
  NexGen	
  aging	
  services	
  workforce.	
  Public	
  Policy	
  &	
  
Aging	
  Report	
  24,	
  6–9.	
  doi:	
  10.1093/ppar/prt009	
  	
  
Hay,	
  T.	
  (2015,	
  June	
  29).	
  Technology	
  InnovaTons	
  That	
  Could	
  Help	
  the	
  Elderly.	
  Retrieved	
  February	
  27,	
  2017,	
  from	
  
hLps://www.wsj.com/arTcles/technology-­‐innovaTons-­‐that-­‐could-­‐help-­‐the-­‐elderly-­‐1435245122	
  
Hudson,	
  R.	
  B.	
  (2014).	
  Aging	
  and	
  Technology:	
  The	
  Promise	
  and	
  the	
  Paradox.	
  Public	
  Policy	
  &	
  Aging	
  Report,	
  24(1),	
  
3-­‐5.	
  doi:10.1093/ppar/prt010	
  
Kim,	
  K.,	
  Chodzko-­‐Zajko,	
  W.,	
  Schwingel,	
  A.,	
  &	
  McDonagh,	
  D.	
  C.	
  (2014).	
  Understanding	
  older	
  individuals’	
  emoTonal	
  
responses	
  to	
  new	
  technology	
  associated	
  with	
  healthy	
  lifestyle	
  choice	
  .	
  Journal	
  of	
  Physical	
  Educa?on	
  and	
  Sport,	
  
14(2).	
  Retrieved	
  March	
  01,	
  2017.	
  
Krashinsky,	
  S.	
  (2015,	
  May	
  11).	
  AdverTsers	
  cash	
  in	
  on	
  aLenTon	
  spans	
  of	
  digitally	
  savvy	
  Canadians.	
  Retrieved	
  March	
  
02,	
  2017,	
  from	
  hLp://www.theglobeandmail.com/report-­‐on-­‐business/industry-­‐news/markeTng/microsod-­‐
study-­‐looks-­‐at-­‐aLenTon-­‐span-­‐of-­‐digitally-­‐savvy-­‐canadians/arTcle24359527/	
  
Matrix,	
  S.	
  (Director).	
  (2017,	
  January).	
  Film	
  240	
  Lecture	
  1.	
  Retrieved	
  February	
  23,	
  2017.	
  
Smith,	
  A.	
  (2015,	
  April	
  01).	
  U.S.	
  Smartphone	
  Use	
  in	
  2015.	
  Retrieved	
  March	
  01,	
  2017,	
  from	
  hLp://
www.pewinternet.org/2015/04/01/us-­‐smartphone-­‐use-­‐in-­‐2015/	
  
The	
  Linkage	
  Survey.	
  (2011,	
  November).	
  Technology	
  Survey	
  Age	
  65	
  to	
  100.	
  Retrieved	
  March	
  02,	
  2017,	
  from	
  hLps://
www.ageinplacetech.com/files/aip/Linkage%20Technology%20Survey%20Final_2.pdf	
  
Wakefield,	
  J.	
  (2015,	
  May	
  25).	
  The	
  generaTon	
  that	
  tech	
  forgot.	
  Retrieved	
  February	
  26,	
  2017,	
  from	
  hLp://
www.bbc.com/news/technology-­‐32511489	
  
Image Citations
All images used are directly from Flickr, and have explicitly stated that they are
available for reuse in this context.

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The Gap Between Elderly People and Technology

  • 1. The Gap Between Elderly People and Technology: it’s existence and why it needs to be addressed
  • 2. Currently, access and usage of the Internet amongst seniors is limited. Smith, 2015
  • 3. Two-thirds of the 74+ population do not own a computer and virtually none have a tablet computer or smart phone. In fact, only 30% of the 74+ population indicated that they even go online at all. Smith, 2015
  • 4. In a 2014 study, older adults were more likely to value “necessities” as a landline telephone, television, or cable TV rather than a home computer or cell phone. Hudson, 2014
  • 5. 77% of 18-24 year olds agree When nothing is occupying my attention, the first thing I do is reach for my phone. When nothing is occupying my attention, the first thing I do is reach for my phone. only 10% of 65+ year olds agree   Digital behaviour in Canada per generation is vastly different. Krashinsky, 2015
  • 6. As of 2014, only around half of seniors over 65 have used the Web. Matrix, 2017
  • 7. Complex process for seniors to get equipment and/or the service needed to acquire it. The gap in online access among older seniors is not surprising. Few technology vendors focus on the older age cohorts. Smith, 2015
  • 8. Notably, older adults aged 65 and over were found to be less likely to use the internet or a computer in the future due to lack of interest. In 2010, only 31% of older adults in America used high speed internet compared with 75% of adults aged 30-49 and 63% of adults aged 50-64. Kim, 2014
  • 9. After interviewing people at seniors homes, older adults find technology confusing to use, too expensive to purchase, difficult to understand, and overall incompatible with their lifestyle. Matrix, 2017
  • 10. “People are living to be older. I am 93 years old and able to do nothing. They aren’t thinking of real old people.” The Linkage Survey, 2011
  • 11. “I love computer technology. I had that equipment prior to my stroke, I’ve tried many times but touch system is not working, as it affected fine motor parts.” The Linkage Survey, 2011
  • 12. “Technology is important and serves many areas of daily living but is also very intimidating and intrusive depending on your view of it in regard to one’s personal preferences.” The Linkage Survey, 2011
  • 13. 77% of older people would need someone to help walk them through the process of setting up a new device. Using touchscreens may come naturally enough to a toddler but not necessarily for an older person - the nerves in the finger become less sensitive with age, meaning older people may "touch" far more heavily. Wakefield, 2015
  • 14. Why does this gap need to be addressed?
  • 15. By 2050, two billion people will be over the age of 60. Hay, 2015
  • 16. Longer lifespans can be attributed in part to the development of new technologies, but ironically new technologies are never focused on making day-to- day life easier for the elderly. Hay, 2015
  • 17. Older adults’ willingness and ability to adapt to technology is influenced by the availability of technological support in their network of family and friends. Coughlin, 2014
  • 18. Technology enables older adults and seniors to be more active and improve their quality of life. Kim, 2014
  • 19. Seniors can more easily communicate with their children and grandkids through email, Facebook, Twitter, Skype, and other social media platforms. Kim, 2014
  • 21. Apple and IBM announced in a joint venture that they are designing iPad apps set to come out by 2020 that will be "very easy to use for seniors to use”. Aimed to start in the Japanese market, the apps will help connect millions of older people with healthcare services.       Apple Inc., 2015
  • 22. Access to high speed connectivity needs to be a fundamental right in Canada – it’s becoming a critical component of participatory cultural citizenship. This is incredibly important for seniors as they should have a certain amount of digital literacy. Matrix, 2017
  • 23. Closing the technology gap between generations will improve seniors’ overall quality of live and is beneficial to all parties. Kim, 2014
  • 24. Works Cited Apple  Inc.  (2015,  April  30).  Apple  (Canada)  -­‐  Apple  Press  Info  -­‐  Japan  Post  Group,  IBM  and  Apple  Deliver  iPads  and   Custom  Apps  to  Connect  Elderly  in  Japan  to  Services,  Family  and  Community.  Retrieved  March  02,  2017,  from   hLps://www.apple.com/ca/pr/library/2015/04/30Japan-­‐Post-­‐Group-­‐IBM-­‐and-­‐Apple-­‐Deliver-­‐iPads-­‐and-­‐ Custom-­‐Apps-­‐to-­‐Connect-­‐Elderly-­‐in-­‐Japan-­‐to-­‐Services-­‐Family-­‐and-­‐Community.html   Coughlin,  J.  F.  (2014).  Technology,  innovaTon,  and  developing  a  NexGen  aging  services  workforce.  Public  Policy  &   Aging  Report  24,  6–9.  doi:  10.1093/ppar/prt009     Hay,  T.  (2015,  June  29).  Technology  InnovaTons  That  Could  Help  the  Elderly.  Retrieved  February  27,  2017,  from   hLps://www.wsj.com/arTcles/technology-­‐innovaTons-­‐that-­‐could-­‐help-­‐the-­‐elderly-­‐1435245122   Hudson,  R.  B.  (2014).  Aging  and  Technology:  The  Promise  and  the  Paradox.  Public  Policy  &  Aging  Report,  24(1),   3-­‐5.  doi:10.1093/ppar/prt010   Kim,  K.,  Chodzko-­‐Zajko,  W.,  Schwingel,  A.,  &  McDonagh,  D.  C.  (2014).  Understanding  older  individuals’  emoTonal   responses  to  new  technology  associated  with  healthy  lifestyle  choice  .  Journal  of  Physical  Educa?on  and  Sport,   14(2).  Retrieved  March  01,  2017.   Krashinsky,  S.  (2015,  May  11).  AdverTsers  cash  in  on  aLenTon  spans  of  digitally  savvy  Canadians.  Retrieved  March   02,  2017,  from  hLp://www.theglobeandmail.com/report-­‐on-­‐business/industry-­‐news/markeTng/microsod-­‐ study-­‐looks-­‐at-­‐aLenTon-­‐span-­‐of-­‐digitally-­‐savvy-­‐canadians/arTcle24359527/   Matrix,  S.  (Director).  (2017,  January).  Film  240  Lecture  1.  Retrieved  February  23,  2017.   Smith,  A.  (2015,  April  01).  U.S.  Smartphone  Use  in  2015.  Retrieved  March  01,  2017,  from  hLp:// www.pewinternet.org/2015/04/01/us-­‐smartphone-­‐use-­‐in-­‐2015/   The  Linkage  Survey.  (2011,  November).  Technology  Survey  Age  65  to  100.  Retrieved  March  02,  2017,  from  hLps:// www.ageinplacetech.com/files/aip/Linkage%20Technology%20Survey%20Final_2.pdf   Wakefield,  J.  (2015,  May  25).  The  generaTon  that  tech  forgot.  Retrieved  February  26,  2017,  from  hLp:// www.bbc.com/news/technology-­‐32511489  
  • 25. Image Citations All images used are directly from Flickr, and have explicitly stated that they are available for reuse in this context.