This document discusses 15 emerging in-store technology trends, including experiential retail, smart malls, augmented/virtual reality, facial recognition, interactive displays, smart mirrors, robotics, 3D printing, evolving pure play retailers, click-and-collect, reverse logistics, self-checkout, mobile payments, mall-based loyalty programs, and gamification. It provides examples of how retailers are implementing these technologies in their physical stores to enhance the shopping experience and drive traffic. The document is presented by Jing Wang from Fung Global Retail & Technology, which publishes research on retail and technology topics.
This presentation looks into the different types of QR codes, some successful and failed campaigns that used them and tries to find best pracrtices when using them for Marketing, as well as their future possibilities.
Retailers are beginning to notice that technology’s role is one of an enabler. Essentially, information technology can speed up processes and deliver cost saving benefits to the company. So how to extract more benefits from IT you ask? Ask the experts, The Silicon Review “10 Fastest Growing Retail Companies 2019.”
The Retail Industry is confronted with a period of unprecedented change and is struggling to keep pace with todays consumer, who has vastly different and more sophisticated expectations of products and services than even 5 years ago. With boundaries between bricks and mortar and on-line retailing becoming blurred, this presentation looks at the technology likely to impact on the retail sector and specifically the UK Home Improvement Industry over the next 5 years.
Tom Goodwin är EVP Head of innovation på Zenith Media. Han har fått utmärkelsen #1 Voice in marketing by LinkedIN 2017. Tom berättade om de nya reglerna för företag inom den post-digitala eran samt heta retail-trender såsom teknik och personalisering.
We explore 5 key areas where digital is adding value in retail, specifically in the physical store. (1) Consumer Engagement, (2) Payment, Security & Authentication, (3) Proximity Marketing, (4) Virtual Reality, (5) Augmented Reality. Market examples demonstrate how these trends play out in the market environment. This slide deck serves to provide insight into how to keep consumers visiting and engaged in brick-and-mortar spaces, by delivering their desire for digital. Persuading the consumer to keep the physical store alive is a challenge, and retailers need to adopt technology to maintain relevance, and at the forefront of disruption.
As we break in 2021, the learnings of the past year have sorted core truths from gimmicks, particularly in the retail landscape. See how, in many ways, it is the backbone of our commerce that has emerged most vital.And why establishing frameworks which withstand the litmus test of uncertainty have become the most important ingredient in a business’s continued success.
This presentation looks into the different types of QR codes, some successful and failed campaigns that used them and tries to find best pracrtices when using them for Marketing, as well as their future possibilities.
Retailers are beginning to notice that technology’s role is one of an enabler. Essentially, information technology can speed up processes and deliver cost saving benefits to the company. So how to extract more benefits from IT you ask? Ask the experts, The Silicon Review “10 Fastest Growing Retail Companies 2019.”
The Retail Industry is confronted with a period of unprecedented change and is struggling to keep pace with todays consumer, who has vastly different and more sophisticated expectations of products and services than even 5 years ago. With boundaries between bricks and mortar and on-line retailing becoming blurred, this presentation looks at the technology likely to impact on the retail sector and specifically the UK Home Improvement Industry over the next 5 years.
Tom Goodwin är EVP Head of innovation på Zenith Media. Han har fått utmärkelsen #1 Voice in marketing by LinkedIN 2017. Tom berättade om de nya reglerna för företag inom den post-digitala eran samt heta retail-trender såsom teknik och personalisering.
We explore 5 key areas where digital is adding value in retail, specifically in the physical store. (1) Consumer Engagement, (2) Payment, Security & Authentication, (3) Proximity Marketing, (4) Virtual Reality, (5) Augmented Reality. Market examples demonstrate how these trends play out in the market environment. This slide deck serves to provide insight into how to keep consumers visiting and engaged in brick-and-mortar spaces, by delivering their desire for digital. Persuading the consumer to keep the physical store alive is a challenge, and retailers need to adopt technology to maintain relevance, and at the forefront of disruption.
As we break in 2021, the learnings of the past year have sorted core truths from gimmicks, particularly in the retail landscape. See how, in many ways, it is the backbone of our commerce that has emerged most vital.And why establishing frameworks which withstand the litmus test of uncertainty have become the most important ingredient in a business’s continued success.
Via: Retail Customer Experience
As our 2016 Retail Future Trends Report revealed, 2016 was once again a year of innovation amid a
competitive time for retailers that are online, offline and moving into the omnichannel realm. Mobile,
as well as data analytics and Internet of Things (IoT), hit home with retailers striving to drive a better
customer experience.
Consumers still are focused on a retailer’s website for product research; however, as this Top 100
report illustrates, they’re also increasingly using smartphones and other mobile devices.
The trends data revealed 35 percent of consumers believe it is very important for a retailer to have
both a brick-and-mortar and online presence. That consumer expectation may be a big reason
Amazon, which again took home the top honor in this Top 100 survey, is moving into the brick-andmortar
realm after over two decades of pure e-commerce strategy.
The Future Foundation has carried out an extensive forecasting exercise to explore the future of several commercial themes and sectors beyond 2020. In this report, we examine our predictions for the future of retail, identifying informed assumptions for the evolution of consumer trends, product and service innovations and the role that technological developments will play. We also provide invented images of retail concepts that might characterize the future marketplace as a result of the shifts we describe.
Artificial intelligence (AI) was once considered the future but has now become a part of daily life. Automation has made processes easier, more agile, and faster. These are important factors that have led many industries, including packaging, to gravitate towards implementing pioneering AI systems. CPP Insights talks with industry experts on the potential of AI within the sector.
A presentation by Anja Husemann reviewing 3 methods for immersive experiences seen on Black Friday 2021: Virtual Stores, Live Stream Shopping and Shop with Friends.
Here's what retail will look like by 2025, as retailers blend digital and physical in a new construct that enables a seamless, personalized, distinctive and sustainable shopping experience.
As the global retail sector sees shifts in consumer behaviour retailers must stay ahead of the factors influencing fast-changing market.
We have compiled a trend report which identifies eight key IT, cultural and social trends driving change in the retail sector in order to identify short-term customer opportunities in the run-up to 2020.
Iskander Smit was invited by the Rotterdam University of Applied Science to kick-off the course of Emerging Media with a presentation on the future of retail. February 17, 2015
The role of technology in fostering e commerce business growthSnehaDas60
The retail sector has gone through tremendous changes in the last ten years. We have also seen a significant hike in the growth of e-commerce industries. The industry has recorded humongous sales figures and increased demand.
According to the e-commerce development stats, worldwide e-commerce sales had reached 4.1 trillion U.S. dollars worldwide in 2020, and it will continue this whooping growth with $5 trillion in 2022.
We have to say that that e-commerce potential is undeniable. The industry has helped many businesses as well as the country in boosting economies. Its applications are diverse and encapsulate almost every business and sector.
Let’s see how this technology is fostering e-commerce growth in society,,,
From consumer-to-consumer to the metaverse, Gen Z needs to take an active part in any channel, game or brand and expects a multi-way conversation involving brands, creators and communities. A brief presentation by Hamutal Schieber at a recent Baruch College lecture, Prof. Nizan Packin's "Law of Black Mirror" class.
In this presentation, prepared by Altavia Dekatlon, you will find lifelike campaigns throughout the month of December, innovative work in the retail sector, consumer behavior, technology and trends from the digital world.
Via: Retail Customer Experience
As our 2016 Retail Future Trends Report revealed, 2016 was once again a year of innovation amid a
competitive time for retailers that are online, offline and moving into the omnichannel realm. Mobile,
as well as data analytics and Internet of Things (IoT), hit home with retailers striving to drive a better
customer experience.
Consumers still are focused on a retailer’s website for product research; however, as this Top 100
report illustrates, they’re also increasingly using smartphones and other mobile devices.
The trends data revealed 35 percent of consumers believe it is very important for a retailer to have
both a brick-and-mortar and online presence. That consumer expectation may be a big reason
Amazon, which again took home the top honor in this Top 100 survey, is moving into the brick-andmortar
realm after over two decades of pure e-commerce strategy.
The Future Foundation has carried out an extensive forecasting exercise to explore the future of several commercial themes and sectors beyond 2020. In this report, we examine our predictions for the future of retail, identifying informed assumptions for the evolution of consumer trends, product and service innovations and the role that technological developments will play. We also provide invented images of retail concepts that might characterize the future marketplace as a result of the shifts we describe.
Artificial intelligence (AI) was once considered the future but has now become a part of daily life. Automation has made processes easier, more agile, and faster. These are important factors that have led many industries, including packaging, to gravitate towards implementing pioneering AI systems. CPP Insights talks with industry experts on the potential of AI within the sector.
A presentation by Anja Husemann reviewing 3 methods for immersive experiences seen on Black Friday 2021: Virtual Stores, Live Stream Shopping and Shop with Friends.
Here's what retail will look like by 2025, as retailers blend digital and physical in a new construct that enables a seamless, personalized, distinctive and sustainable shopping experience.
As the global retail sector sees shifts in consumer behaviour retailers must stay ahead of the factors influencing fast-changing market.
We have compiled a trend report which identifies eight key IT, cultural and social trends driving change in the retail sector in order to identify short-term customer opportunities in the run-up to 2020.
Iskander Smit was invited by the Rotterdam University of Applied Science to kick-off the course of Emerging Media with a presentation on the future of retail. February 17, 2015
The role of technology in fostering e commerce business growthSnehaDas60
The retail sector has gone through tremendous changes in the last ten years. We have also seen a significant hike in the growth of e-commerce industries. The industry has recorded humongous sales figures and increased demand.
According to the e-commerce development stats, worldwide e-commerce sales had reached 4.1 trillion U.S. dollars worldwide in 2020, and it will continue this whooping growth with $5 trillion in 2022.
We have to say that that e-commerce potential is undeniable. The industry has helped many businesses as well as the country in boosting economies. Its applications are diverse and encapsulate almost every business and sector.
Let’s see how this technology is fostering e-commerce growth in society,,,
From consumer-to-consumer to the metaverse, Gen Z needs to take an active part in any channel, game or brand and expects a multi-way conversation involving brands, creators and communities. A brief presentation by Hamutal Schieber at a recent Baruch College lecture, Prof. Nizan Packin's "Law of Black Mirror" class.
In this presentation, prepared by Altavia Dekatlon, you will find lifelike campaigns throughout the month of December, innovative work in the retail sector, consumer behavior, technology and trends from the digital world.
In-Store Digital Retail Study: Exploring the Reality of the Digitally-Enabled...Hilding Anderson
The full in-depth research study on Omnichannel Retailing and the changing nature of the retail experience. Proprietary research in the U.S. and Canada.
7 Inspiring Examples of Augmented Reality in the Business World Pixel Crayons
Many businesses are turning to augmented reality (AR) to reach new audiences, create immersive experiences, and boost sales. So, how can brands take advantage of an emerging trend like augmented reality (AR), which allows them to provide new customer experiences?
Let’s look at some of the most impressive examples of augmented reality in marketing to get you thinking about how you may use this technology to improve your consumers’ experiences in the future.
5 KEY RETAIL TRENDS TO WATCH IN 2018 : Retail Tech Trends report (Digital Retail & Marketing) by Colombus Consulting Shift.
Located in France and Switzerland, Colombus Consulting Shift proposes a unique offering, specialized in innovation, marketing and data, in order to support its clients in their transformation projects, from strategy to execution.
Retail Technologies and Retail Trends That will Define The FutureRosalie Lauren
Technology will transform retail resulting in the growth of brick and mortar retail. Check Retail Technologies trends that will help retailers survive.
SapientNitro Insights 2013 - Annual Trend ReportHilding Anderson
This is SapientNitro's annual trend report from 2013. It includes our perspective on the evolution of marketing in the always-on world.
Originally released only to clients, it is now available to the public.
It identifies five major trends which shape 2013:
- Real-time Control: Consumer Behavior is demanding more control over their devices
- Predicting Desire: Building the Infrastructure to Anticipate Consumer Needs in Real Time (analytics + data)
- Continuous Experiences: How Companies Are Blurring the Online and Offline World (the role of Experience)
- Globalization: The Global Marketer and the Rise of the Global Consumer
- International Perspectives (11 questions to 9 different markets).
Content is written by leaders across SapientNitro's 10,000 employees and 30+ global offices and edited by Lauren Cohen and Hilding Anderson.
Many experts and industry pundits are predicting the demise of retail in the face of digitalization. But the notion of ‘Pure Play’ has failed. Digital only and brick and mortar only retailers are on the decline, many purely e-retailers going out of business altogether. The largest retailer in the world, Amazon, is investing in traditional brick and mortar outlets. The fact is, stores are the ‘new black’.
One of the biggest opportunities for traditional retailers of all types is creating a unique and sought after customer experience. Customer experience can be applied to better, quicker and more efficient processes or to immersive, truly experiential events enabled by exciting newly emerging or maturing technologies.
The FITCH Key Trends presentation outlines fundamental shifts in consumer behaviour that we observe in sectors and markets across the world. It also highlights specific ways that brands and retailers can tap into these dynamic trends and provides best-practice examples as a springboard for future innovation.
signmesh snapshot - quick look into the fashion industrysignmesh
How is the fashion industry trying to catch up with ever growing consumer demands? A collection of signs and cases relating to fashion - brick and mortar, trying and buying experience.
2ND ANNUAL IN-STORE DIGITAL RETAIL STUDY: EXPLORING THE REALITY OF THE DIGITA...aeinhorn2
How does your brand respond to the challenge of the digitally-connected customer? SapientNitro recently conducted a study to find out which brands are responding to this challenge, and the results were surprising.
Frontier(less) Retail—an Innovation Group report created in partnership with WWD, the leading fashion, beauty and retail authority—reveals a retail landscape that has become borderless, blurred and amorphous.
Consumer expectations are becoming limitless—whether it’s instant delivery, intuitive commerce or compelling store experiences. Interfaces for retail are moving beyond the smartphone into our home environments, and the digital and physical worlds are blurring in new ways.
Similar to RECON Asia 2016—In-Store Technology: Bright Shiny Object or The New Normal? (20)
Overview – Retail Sales Looking Brighter for Back-to-School
2Q Update – Earnings Scorecards; Consumer Discretionary Leads Growth
July Same-Stores Sales Somewhat Mixed
Back-to-School Drives July Traffic to Best Month of Calendar Year
Back-to-School Outlook; Solid Forecast, Room for Upside
Category Spend; School Supplies and Clothing Highest Growth
Finding Dollars in New Places
Where Consumers Plan to Shop – Discount Stores & Online
Shopping and Advertising Starting Earlier
Fashion Trends
Calendar Impact
2016 Second Half Predictions
Macro Outlook
ICSC—Texas New Techies: A Retail Startup Pitch CompetitionDeborah Weinswig
- A startup pitch competition is a session where entrepreneurs with innovative business ideas can boost awareness of their products and ideas and convince potential investors to invest in their company.
- Each company will have five minutes to present, followed by a 75-second Q&A session today.
1. Favorable Macro Backdrop
2. Overview: Optimistic About Holiday 2016
3. E-Commerce Driving Holiday Growth
4. A Very Mobile Holiday Season
5. E-Commerce: What Do Consumers Respond To?
6. Holiday Hiring Projected to Be Up Slightly; Clear Shift Toward E-Commerce
7. Thanksgiving Day Shopping Will Remain Popular
8. Black Friday: Could It Be Dethroned?
9. Singles’ Day Will Capture More Early-Bird Online Shoppers in the US
10. More Favorable Holiday Calendar
11. Presidential Election Impact
12. Holiday Shopping Themes
13. Holiday Fashion Trends
14. Hot Holiday Tech Giftables
15. Fung Global Retail & Technology’s Hot Toys for 2016
US 2016 Holiday Homestretch: Performance to Date Bodes Well for HolidayDeborah Weinswig
1. Holiday Homestretch: Performance to Date Bodes Well for Holiday
2. Holiday Shopping Season Lengthened
3. Some Retailers Shut their Doors on Thanksgiving
4. Thanksgiving/Black Friday Store Traffic Declined Modestly, but Showed Improvement over Recent Years
5. Black Friday Online Sales Hit Record, Mobile Drove Growth
6. Comments from Retailers on Black Friday Results
7. Cyber Monday Set Online Sales Record
8. Amazon Won Cyber Weekend Again
9. Thanksgiving Weekend: E-Commerce’s Share of Holiday Spending Increased
10. Cyber Monday Becomes Cyber Week
11. Sales by Region: Thanksgiving Day Through Cyber Monday
12. With the Bulk of Major Shopping Days Still Ahead, Expect a Last-Minute Rush of Holiday Shoppers
13. Post–Black Friday Drop-Off in Traffic Seen in Last Few Weeks Is Normal
14. Online Traffic Remained Strong in Early December Despite Expected Post–Black Friday Drop-Off
15. Holiday Promotions Generally Consistent with Last Year, Not as Deep as Black Friday’s
16. Retailers Should Take a Holistic View of Consumers to Be Successful
17. Holiday Themes: Fashion Trends
18. Positive Holiday Calendar
19. Favorable Macro Backdrop
US 2016 Holiday Wrap-Up: Successful Season Driven by a Late-December SurgeDeborah Weinswig
1. Holiday Wrap-Up: Season Was a Success, Driven by a Last-Minute Surge of Shoppers
2. Consumers Were Willing to Wait for the Best Deals, Which Resulted in a Last-Minute Rush in Sales
3. Favorable Holiday Calendar; Day Before Christmas Was a Saturday
4. Cold Weather Caused an Uptick in Outerwear Sales
5. Holiday Online Sales Growth Outpaced In-Store Sales Growth
6. Retailers Managed Online/Offline Balance Better than in Years Past
7. Amazon Won with Its “Best Ever” Holiday Season
8. In-Store Traffic Increased When Online Delivery Window Closed
9. Not Everybody Won—Department Store Sales Growth Was Less Robust and Apparel Struggled amid Discounting
10. This Season’s Best-Sellers: Tech-Related Products
11. Traffic Momentum Continued After Christmas
12. National Returns Day, January 5, Expected to Draw 1.3 Million Package Returns
13. Brick-and-Mortar Stores See Returns as an Opportunity to Drive Sales
14. Favorable Macro Backdrop
Retail Environment: US Retail Revolution
1. Retail Revolution Is Happening: Store Openings and Closures
2. All-Channel Universe Will Require Adaptation
Top 8 Global Retail Trends
1. Corporate Innovation Is the New R&D
2. Store as a Platform
3. Wellness as the New Luxury
4. Consumers Want to Be Part of a Community
5. Personalization and Customization
6. Resale Is Thriving While Retail Is Struggling
7. Demographics Suggest Opportunity in Plus-Size Apparel
8. Silver Economy: Aging Population Will Impact Retail
It’s no secret that the marketing landscape is growing increasingly complex, with numerous channels, privacy regulations, signal loss, and more. One of the biggest problems facing marketers today is that they’re experiencing data deluge and data drought simultaneously.
Bliss Point by Tinuti addresses these challenges by providing a single, user-friendly platform for measuring what marketers previously struggled to measure. With Bliss Point, you can move beyond simply validating past actions and instead use measurement to guide real-time decision-making on what should happen next.
Join our product experts for a live demonstration of Bliss Point. Discover how it can empower your brand with the tools and insights needed to optimize each channel, across your entire media mix, and your overall brand performance.
The Future of E-commerce: first-hands insights.Solvd, Inc.
According to Statista, revenue in the e-commerce market is projected to reach US$4,117.00bn in 2024. New technologies and methodologies constantly influence how the e-commerce market develops and shapes itsthe future of e-commerce. The main questions are in the air: How can we stay aligned with e-commerce business owners and ensure our engineering services meet their evolving needs?
At Solvd, this question prompted a deep dive into the current e-commerce landscape. Our goal was to get information about the future of e-commerce directly from first-hand sources. In the course of our research, we explored:
- Portrait of respondents.
- Current challenges and pain points of the e-commerce industry.
- Emerging trends and upcoming opportunities.
- Human resource allocation for e-commerce projects.
- Solutions and actionable advice for business owners.
- The role of a reliable partner in problem-solving.
Explore, download, and share invaluable insights made by Solvd!
3. 3
FUNG GROUP
TRADING LOGISTICS DISTRIBUTIO
N
Li & Fung Limited
Listed on SEHK
Global Brands Group
Listed on SEHK
Fung Retailing Limited
Privately Held Entity
Convenience Retail
Asia Limited
Listed on SEHK
Trinity Limited
Listed on SEHK
Branded Lifestyle Holdings Limited
LiFung Kids (Holdings) Limited
Toys “R” Us (Asia)
Suhyang Networks
UCCAL Fashion Group
Privately Held Entities
Fung Holdings (1937) Ltd.
A privately held entity and major shareholder of the Fung Group
RETAILIN
G
4. 4
HONG KONG NEW YORK LONDON
RETAIL
TECH
MICRO
MACRO
RETAIL
REAL
ESTATE
THEMATIC
RESEARCHVR
AI
IOT
DIGITAL
DIGITAL
DIGITAL
DIGITAL
• The knowledge bank for the Fung Group
• Consultancy for clients within and outside Fung Group
• Focuses on emerging retail and technology trends
• Based in New York with research teams in London and
Hong Kong
• 20+ analysts specializing in retail and technology
• Publishes thematic and global market research on topics
such as the Internet of Things (IoT), digital payments,
omnichannel retail, fashion retail trends and disruptive
technologies
FUNG GLOBAL RETAIL & TECHNOLOGY
5. 5
• Fung Global Retail & Technology publishes research, freely available on www.fgrt.com
• We advise retailers, real estate developers and tech companies on projects situated at
the intersection of retail, tech and/or fashion
• Our team posesses a robust knowledge bank and significant experience in the retail,
fashion and tech fields
A UNIQUE COMBINATION OF RETAIL, FASHION AND
TECH
RETAIL FASHION TECH
7. Global Retail Innovation Ecosystem
1. Retail-Accelerator
Partnerships
2. Retail-Tech Company
Partnerships
3. Innovation Outposts
4. Stores of the Future
5. The Explorium
8. 8
JLab is the dedicated accelerator
for British department store
John Lewis based in London.
Macy’s and Kate Spade are
founding mentor companies to
New York Fashion Tech Lab.
Target announced hosting
Techstars’ startups in Minneapolis
in June 2016.
1Retailer-Accelerator Partnerships
Retailers are seeking out innovation by partners with accelerators
9. 9
2Retail-Tech Company Partnerships
Partnerships between retail and technology companies becoming a necessity
Levi’s partnering with Google to create
smart fabric with Project Jacquard
Intel and new balance partnering to create
customized 3D insoles
10. 10
3Innovation Outposts
Major retailers have set up Silicon Valley-style innovation labs to incubate
businesses and tap into tech talent
Westfield Labs
San Francisco, CA
Lowe’s Innovation Lab
Los Angeles, CA
Walmart’s Tech Innovation Center
San Bruno, CA
11. 11
4Store of the Future
Retailers Incorporate Technology in Future Store Concepts
Target’s Open House
tests out smart home concepts
Lowe’s Holoroom creates
a 3D virtual reality shopping
experience
American Girl’s Manhattan location
experiments with experiential
retail with media studios
13. 13
A playground for the future of retail
and a platform for accelerated
experimental learning.
上海
Interactive Exhibition Space
We offer consumers a dynamic mall for
them to discover new shopping
experiences both online and offline.
Data & Analytics Hub
Underneath the surface we capture
interactions between consumers and the
physical and digital space.
Research and
Learning Lab
Experiments are
designed, prototyped,
and tested with the
public with learning
supported by data.
Explorium is strategically
located in Shanghai, and
explores the leading edge
of tomorrow’s shopping
behaviors.
5Store of the Future Experiments: the Explorium
Explorium is
14. 14
An interactive exhibition space and dynamic physical platform.
Explorium is
5Store of the Future Experiments: the Explorium
15. 15
A data and analytics hub with an all-encompassing digital platform and an analytics
dashboard in partnership with .
iBeacon Bracelet App
Explorium is
5Store of the Future Experiments: the Explorium
24. 24
1Experiential Retail
ENTERTAINMENT
The Dubai Mall: has one of the
largest indoor aquariums
in the world.
American Dream Meadowlands:
first indoor skiing facility
in the US, projected to
launch in spring 2017.
Mall of America: indoor
entertainment facilities
include roller coasters.
25. 25
2Smart Mall
Reshaping The Physical Shopping Experience
Data-enabled personalized and
timely promotions.
Track movement, behavior and
preferences.
Beacon-enabled, location-based
advertising.
26. 26
2Smart Mall
Reshaping The Physical Shopping Experience
An in-mall mobile retail solutions
provider to offer shoppers
smartphone access to
hyperlocal in-store deals.
Silicon Valley based unit that
designs and develops
innovations to improve the
retail experience.
Partnered with HGTV
to launch virtual and
hands-on technology-based
experiences.
27. 27
3Augmented Reality + Virtual Reality
Combined AR and VR markets will reach $151 bn by 2022
Lowe’s Holoroom allows
customers to see different
merchandise and color
combinations as they would
appear in a home.
Tommy Hilfiger, Top Shop
and many other retailer stores
have virtual reality headsets that
allow visitors to experience
runway shows.
Pokemon Go: augmented reality, the
game is driving traffic
to stores.
28. 28
3Augmented Reality + Virtual Reality
VR Shopping: the Future of Virtual Shopping
Will your store be featured in VR shopping?
29. 29
4Facial Recognition
The global Facial Recognition market is forecasted to grow from $2.77 bn in 2015
to $6.19 bn by 2020, at a CAGR of 17.4% Source: MARKETSANDMARKETS
Walmart tested with
FaceFirst to spot
shop lifters.
actiMirror is an in-store,
mirror-like display that identify
the customer’s demographics
and make instant
personalized product.
Applications are expanding from
health, wellness, beauty
and advertising into
theft prevention.
30. 30
5Interactive Display
Interactive display uses online or offline interactive media to present and
promote products, brands and services to consumers
PERCH is a digital platform that
responds with dynamic digital
media as customers touch
and pick up products.
FrankMayer specializes in
designing and producing interactive
point-of-purchase displays
and kiosks. GE light displayfor
customer testing of bulb hues in
different lighting settings.
TUKU is a tap-to-learn in-store
information tool that presents
information in an easily
digestible manner.
32. 32
• Attracting customers with visual
suggestions and options
• Expediting the fitting-room process
6Smart Mirrors
• Attracting customers with visual
suggestions and options
• Expediting the fitting-room process
34. 34
7Robotics
The global robot market is growing rapidly at a CGAR of 17%, expected to
reach $135 billion by 2019.
SoftBank: Pepper acts as
a sales assistant to engage
with customers in-store.
Henn-na Hotel: robots are
replacing the human servers
in the Henn-na Hotel Nagasaki
from front desk to kitchen.
Amazon Robotics: Founded in
2003, Amazon robotics has
automated the entire fulfilment
center operations with
autonomous mobile robots.
35. 35
83D Printing: All about Customization
The 3D printing industry was valued at $11 billion in 2015, and is expected to
grow to $26.7 billion by 2019, a CAGR of 27%.
38. 38
Source: “U.S. Seamless Retail Survey Results 2015” Accenture, November 2014
95%
43%
89%
78%
42%
33%
Department Stores: Online Purchase, In-Store Follow-up
Percentage of Brands Utilizing Omnichannel by Region - July 2015
North America, n=21 Europe, n=18 APAC, n=12
10Click & Collect
EUROPE LEADS THE WAY…
In-Store Return In-Store Pick Up
2x as many shoppers are ordering online and picking up at store this year compared to last.
39. 39
11Reverse Logistics
In-store returns from e-commerce companies can increase traffic to malls
and decrease fraudulent returns
Gilt customers can now
make returns at any Saks Fifth
Avenue/OFF 5th locations .
Happy Returns offers return kiosks in
high-traffic areas
(e.g., shopping malls) that takes
returns for retailers and
repackages them, reducing return
costs for retailers.
Retail Industry has $260.5 billion
worth of merchandise returned
or 8% of total sales.
40. 40
12Self-Checkout
• Non-food industry loses $14 billion from
abandoned purchases due to long checkout
• 73% of customers say the checkout process is the
largest pain point at grocery stores
• Traditional self-checkout experiences are not
satisfactory for shoppers; New technologies include
“Scan-Bag-Go” by Kroger
• Most self-checkout solutions are focused on grocery
stores. Yet studies suggest that many other retail
environments may be conducive to innovative
self-checkouts *Motorola Research
41. 41
Focuses on small basket item sizes
at drug stores, convenience
stores and toy stores
Can be integrated into
retailers’ own app
Notifies users about special
deals or discounts
41
12Self-Checkout - Shopic
is a QR-code empowered express self-checkout app
42. 42
13Mobile Payments Are Changing The Landscapes
# of
Accepted
Locations
>2,000,000 > 30 million > 2,000,000 > 300,000 >200,000
+
Apple Watch is compatible
Secure – Unique security
code for each transaction
Compatibility with existing
terminals
No additional investment for
retailers
Works on any Android device
Support from major retailers:
Staples, Walgreens,
Wholegoods
Works on both iOS and
Android
Connect to a platform to
invest in financial product
Widely supported within
China, eg. repay credit card,
utility bills, online purchases,
or QR-codes for offline
payment
Part of the Alibaba’s
ecosystem
Provides users with
additional wealth
management tools and
services
Only works with NFC-
enabled registers
NFC terminal cost retailer
$500 or more
Not accepted by major
retailers: Walmart, Target,
Best Buy
Limited device options −
Samsung Galaxy S6
Magnetic strip reader
requires tricky position for
phone
Support NFC technology-
enabled Android
smartphones only.
Few stores outside of Asia
support WeChat Pay but
catching up.
Lack of third-party
regulations
43. 43
13Mobile Payments Are Changing The Landscapes
P2P Payments Explode on WeChat
32.1 billion
red envelopes
516million
Users *
903%
Chinese New Year Celebration
Feb. 7 – 12, 2016 ~74% of all
WeChat users
YoY growth since introduction
of red envelopes
* Over 92% of those senders were reportedly between the ages of 20 & 29
45. 45
Capitastar a mall-based loyalty
program that covers 15 malls and
over 2000 stores in Singapore.
Spring is a personalized
in-store shopping awards
program in the US
Mall-Connect is a app based loyalty
program that awards shoppers for
visitingmalls,makinga purchase and
sharing content on social media
based in the Netherlands
14Mall-based Loyalty Programs
46. 46
15Gamification
The global gamification market will worth $10.02 billion by 2020 with a CAGR of 42.4%
Source: Mind Commerce
CocaCola: customers in Japan
can get free drinks with 15
digital stamps from
the CocaCola app
Sears in-store scavenger game.Starbucks let customers
accumulate points to win game
pieces to win different
levels of prizes.
47. 47
15Gamification
A gamified solution to increase store traffic via promotion rewards
Helps retailers increase store
foot traffic and sales.
Geo-location engages
customers at venues.
Injects relevant retailer content and
promotions and engage
the customer with games.
48. Q & A
Jing Wang
Research Associate
FUNG GLOBAL RETAIL & TECHNOLOGY
jingwang@fung1937.com
https://fungglobalretailtech.com