Slides used in a webinar delivered to IFMA Corporate Real Estate Council members on November 17, 2010. Based on Chapter 5 of the IFMA Foundation book, "Cut It Out! Save for Today, Build for Tomorrow"

1. Chapter 5 ~
The Office:
A New Look at
an Old Friend
Charlie Grantham
Jim Ware
Executive Producers
Work Design Collaborative
IFMA Webinar
November 17, 2010

2. © Copyright 2010 by The Work Design Collaborative. All rights reserved
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The mission of the IFMA Foundation is to promote and support scholarships, educational and
research opportunities for the advancement of facility management worldwide.
Established in 1990 as a nonprofit, 501(c)(3) corporation, the IFMA Foundation is supported
by the generosity of a community of individuals—IFMA members, chapters, councils,
corporate sponsors and private contributors—and is proud to be an instrument of
information and opportunities for the profession and its representatives.
A separate entity from IFMA, the IFMA Foundation receives no funding from annual
membership dues to carry out its mission. Supported by the generosity of the FM community,
the IFMA Foundation provides education, research and scholarships for the benefit of FM
professionals and students. Foundation contributors share the belief that education and
research improve the FM profession.

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Special Thanks to the Book’s Sponsors
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Save for Today, Build for Tomorrow
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1. Strategy: Building a Sustainability Plan
2. Real Estate Strategies to Save Money Now (and Later)
3. Telework: The New Work (R)evolution
4. The Role of Landscaping
5. The Office: A New Look at an Old Friend
6. Energy Savings
7. Lighting: Illuminating the Path to Savings
8. Thinking Outside of the Bucket
9. The Paper Trail: Follow the Paper, Find the Money
10. Green Light: Preparing the Business Case
11. Making it Happen

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Today’s Agenda
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What’s
Changing? Why?
SCAN Health:
A Case Study
From Mobile
Work to the Agile
Office
Looking Forward:
The Future of FM
A conversation about
the office and how it’s
changing

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A Story of Two Books
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The Difference

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The World Has Changed Again
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It’s time to reset the economy, our
business models, and our minds

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And Work Has Changed
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Shift Happens: New Workplaces and Globalization
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But Place Still Matters
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Case Study: SCAN Health Plan
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Real Estate Challenges at SCAN Health
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Changes in
federal
legislation
Rapid
growth
Expansion
Attracting and
retaining
talent
Corporate
facility at
some risk
High workforce
support costs
2006 space
design was
inconsistent
with 2012
vision and
culture

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Measures of Success
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Efficiency
• Density
• Cost
• Cost of
changes
Effectiveness
• Attraction/
retention
• Collaboration
• Productivity
Expression
• Employee
engagement
• Job
satisfaction
• Flexibility
(Space) (People) (Mission)

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Embracing the Future of Work
The AWESOME Project*
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 Charter to re-align the real estate portfolio
to reduce cost and handle growth
 Moved several hundred employees to
flexible work
 In 2008 went from 185 sf/person to 138 sf/
person at corporate headquarters
 Achieving an ROI of 40%
 Redesigned the workplace planning process,
saving 38% in cost and time
* “Alternative Workplaces Engaging Staff and Office Management Efficiencies”

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The Numbers
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Provisioning Time  38%
Provisioning Cost  12 weeks to 3 days
Space Requirements  25%
Return on Investment  40%
Employee Productivity  18%
Employee Engagement Unchanged

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Lessons Learned – Work at Home Program
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 Home office setup
 Productivity
 Communication
 Space planning
 Managing remote
workers
 Unexpected
marketing/recruiting
benefits

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From Mobile Work to a Flexible Office
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Neighborhoods
Townhouses
“Phone Booths”
An
Employee
“Café”
A Copy Center,
”Mailboxes etc.,” and
Personal Storage Room

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The “Townhouse”
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The Townhouse
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New Collaboration Spaces
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New Collaboration Spaces
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New Collaboration Spaces
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The Call Center Solution
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Touchdown Spaces
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Breaking Down Silos
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Density of Occupation
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0
20
40
60
80
100
120
140
160
180
200
1 2 3
Square
Feet per
Employee
2008 2009 2010
185
137
138 26%

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Workplace Policy in Pictures
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Workplace Policy in Pictures
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Other AWESOME Impacts
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Records
Management
Mail
Business Continuity
Planning
Paperless Strategy
Customer Outreach

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Making SCAN More Flexible/Agile*
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* Using WDC’s Proprietary Organizational Assessment Systemsm

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Times of Change Create Huge Opportunities
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What to do? Here’s our humble advice….

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First: Design the Work Experience – Over and Over
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Plan
Act
Observe
Redesign

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Second: Redefine Workplace Services: Workforce Support
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Military Quartermaster Corporate Workplace Services
Clothing and equipment End-user computing; desks, chairs, filing
cabinets, printers, copiers, A-V
equipment, desk phones
Fuel and transportation; communication
equipment and services
Heat, light, power; Internet access;
Corporate Travel; interoffice mail;
vendor contracts
Construction equipment Typically outsourced to contractors;
might include landscaping
Personal items Office supplies; laptops, cell phones,
employee concierge services
Large equipment (tanks, trucks, storage
buildings)
Corporate facilities
Medical supplies Safety equipment; first aid supplies
Repair parts Tech support; equipment replacements;
building maintenance

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Third: Rebuild the CRE/FM Business Model
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Fourth: Explore New Metrics
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Planet
PeopleProfit

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Fifth: Don’t Knock on the Boardroom Door—
Call the Meeting
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A Closing Note
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This was just Chapter 5 – there are many more great
ideas in the book.
To order:
http://www.ifmafoundation.org/programs/pubs.cfm
For information on future webinars, contact
Jeannie Nguyen, Council Liaison, at:
jeannie.nguyen@ifma.org
or call 713-623-4362 x120.

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For Further Information
Dr. Charles Grantham
Prescott, Arizona
+1 928 771 9138 office
+1 928 771 9138 fax
+1 928 533 9149 mobile
charlie@thefutureofwork.net
Dr. James Ware
Berkeley, California
+1 510 558 1434 voice
+1 510 558 1431 fax
+1 510 206 8147 mobile
jim@thefutureofwork.net
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Books: Corporate Agility http://www.corporateagilitybook.com (American Mgt. Assoc.)
Cut It Out! http://bit.ly/7krFly (IFMA Foundation)
Twitter: http://www.twitter.com/thefutureofwork
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