Managing People You Can’t See                James P. Ware, PhD                Executive Director                The Futur...
Questions?   Type your questions into the   questions pane in the control   panel -->                                   Ty...
Follow the conversation on Twitter  #GoodManager Handles:    @thefutureofwork             @HarvardBiz             @gotomee...
Welcome!     Angelia Herrin    Harvard Business Review               http://hbr.org/                                 Bosto...
Our Feature Speaker   James Ware, PhD   The Future of Work…Unlimited        www.thefutureofwork.net/                      ...
Poll Question    How many of you are managing        people you can’t see?                                                ...
A Tale of Two Books                 The Difference                                                                        ...
Shift Happens—Again                                                                                         -7-           ...
And the Whole World Has Changed                                                                                   Someone ...
Today’s Agenda        Why is remote/mobile                        What challenges does          work growing so           ...
Work is Evolving                     How       What                    “work”      “work” is                   gets done  ...
The “Anywhere Office” is a Reality Today              33%                                                             35% ...
The Global Mobile Workforce is Growing Rapidly*            Mobile Workers as Percent of Total Workforce50%45%             ...
But It’s Not Just About Mobility          Global Working-Age Population:          1990:                                   ...
What is Unique About “Different Places” Work?                      More task                      time, less              ...
Distributed Workers “Meet” and Interact in Four Ways*   Match the Technology to the Situation                             ...
Employee EngagementThe Critical Ingredient                                                           Clarity of           ...
Engaging Distributed Team Members                 Lead                Team-               building              exercises ...
Forming a Virtual TeamCritical Team-Building Activities                                                                   ...
Special Challenges for Globally Distributed Teams                                                                         ...
Overcoming Differences                                                                                          - 20 -    ...
Agree on Tangible Performance Measures for EachJob. . . and Use Them                                                      ...
What Does All This Mean for You?                                     Lead                               by Doing          ...
For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 14...
Questions?   Type your questions into the   questions pane in the control   panel -->                                   Ty...
This webinar was brought to you by:Sign up for a free trial:                   Visit: www.gotomeeting.com                 ...
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Managing People You Can't See

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Webinar presented on June 6, 2011 on the challenges of managing remote employees. Co-sponsored by Harvard Business Review and Citrix Online.

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Managing People You Can't See

  1. 1. Managing People You Can’t See James P. Ware, PhD Executive Director The Future of Work…unlimited June 7, 2011 Webinar sponsored by:
  2. 2. Questions? Type your questions into the questions pane in the control panel --> Type question here
  3. 3. Follow the conversation on Twitter #GoodManager Handles: @thefutureofwork @HarvardBiz @gotomeeting
  4. 4. Welcome! Angelia Herrin Harvard Business Review http://hbr.org/ Boston, MA
  5. 5. Our Feature Speaker James Ware, PhD The Future of Work…Unlimited www.thefutureofwork.net/ Berkeley, CA
  6. 6. Poll Question How many of you are managing people you can’t see? -5- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  7. 7. A Tale of Two Books The Difference -6- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  8. 8. Shift Happens—Again -7- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  9. 9. And the Whole World Has Changed Someone has hit the “Reset” button. -8- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  10. 10. Today’s Agenda Why is remote/mobile What challenges does work growing so a distributed rapidly? workforce present? A conversation about managing remote teams and a distributed workforce How can you keep What does all this remote employees mean for the future of engaged and work? productive? -9- © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  11. 11. Work is Evolving How What “work” “work” is gets done Where What “work” workers gets done do - 10 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  12. 12. The “Anywhere Office” is a Reality Today 33% 35% 32% “Third Places” - 11 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  13. 13. The Global Mobile Workforce is Growing Rapidly* Mobile Workers as Percent of Total Workforce50%45% Old habits40% 35% Resistance35% Scarcity of experts 27%30% Up-front investment25%20% 16%15% Technology10% Commute costs5% ROI0% Environmental 1 1990 2 1995 3 2000 4 2005 5 2010 6 2015 7 2020 impacts* “Mobile” means working away from office at least two days per week.Source: Future of Work Demographic Projections, 2011 - 12 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  14. 14. But It’s Not Just About Mobility Global Working-Age Population: 1990: 2010: 3.25 billion 4.5 billion95% of growth occurred in less-developed countries; 67% in Asia - 13 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  15. 15. What is Unique About “Different Places” Work? More task time, less social interaction Fewer Differing accidental languages, meetings social customs, expectations - 14 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  16. 16. Distributed Workers “Meet” and Interact in Four Ways* Match the Technology to the Situation Same Time Different Same Different* Adapted from a model first developed by Bob Johansen, Institute for the Future Place - 15 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  17. 17. Employee EngagementThe Critical Ingredient Clarity of expectations Regular Rewards for feedback engagement Quality of peer/ Inspirational subordinate leadership relationships - 16 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  18. 18. Engaging Distributed Team Members Lead Team- building exercises Be a Celebrate Teach role life empathy events model Recognize Success - 17 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  19. 19. Forming a Virtual TeamCritical Team-Building Activities - 18 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  20. 20. Special Challenges for Globally Distributed Teams Work Time Styles Zones Culture Work Schedules - 19 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  21. 21. Overcoming Differences - 20 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  22. 22. Agree on Tangible Performance Measures for EachJob. . . and Use Them How will we Why does this know it’s being job exist? done well? - 21 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  23. 23. What Does All This Mean for You? Lead by Doing Invest in Appropriate Technologies Embrace Distributed Work - 22 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  24. 24. For Further InformationJames P. Ware, Ph.D.Executive DirectorThe Future of Work…unlimitedBerkeley, California+1 510 558 1434 voice+1 510 558 1431 fax+1 510 206 8147 mobilejim@thefutureofwork.netWebsite: http://www.thefutureofwork.netBlog: http://www.thefutureofwork.net/blogTwitter: http://www.twitter.com/thefutureofwork - 23 - © Copyright 2011 by The Future of Work…unlimited. All rights reserved
  25. 25. Questions? Type your questions into the questions pane in the control panel --> Type question here
  26. 26. This webinar was brought to you by:Sign up for a free trial: Visit: www.gotomeeting.com Click the TRY IT FREE button Use Promo Code: meet Call: 1-866-962-6491 Email: gotomeeting@citrixonline.com

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