The document discusses how to take an agile approach to building intranets. It advocates thinking like a product owner, prioritizing coherence over elegance, and taking an iterative approach focused on business and user needs rather than technology constraints. The document also addresses how to overcome fragmentation, presents an agile intranet manifesto, and discusses whether SharePoint can support an agile intranet.
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Slides from the panel session I moderated on "Retaining and Growing Your Customer base" - a session for IT Managed Service Providers at the GFI Max UK Conference, 12th October, 2012, Twickenham Stadium, London
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Visit InsideAnalysis.com for more information.
Rethinking Data Availability and Governance in a Mobile WorldHao Tran
The Briefing Room with Malcolm Chisholm and Druva
Live
The emergence of the mobile workforce has left an indelible mark on the enterprise; every employee is now mobile, and business data continues to be dispatched to the far reaches of the enterprise. While this has added enormous opportunity for increased productivity, it has also muddied the waters when it comes to controlling and protecting valuable data assets. As companies quickly evolve to address the new set of challenges posed by this shift in data usage, IT must ensure that all data, no matter where it’s generated or stored, is available and governed just as if it were still safely behind the corporate firewall.
Register for this episode of The Briefing Room to hear veteran Analyst Malcolm Chisholm as he explains the myriad challenges that mobile data introduces when addressing regulations and compliance needs, requiring new approaches to data governance. He’ll be briefed by Dave Packer of Druva, who will outline his company’s converged data protection strategy, which brings data center class capabilities to backup, availability and governance for the mobile workforce. He will share strategies to meet regional data residency, data recovery, legal hold and eDiscovery requirements and more.
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Live Webcast on June 9, 2015
Watch the archive: https://bloorgroup.webex.com/bloorgroup/lsr.php?RCID=baf82d3835c5dfa63202dcbe322a3ad7
The emergence of the mobile workforce has left an indelible mark on the enterprise; every employee is now mobile, and business data continues to be dispatched to the far reaches of the enterprise. While this has added enormous opportunity for increased productivity, it has also muddied the waters when it comes to controlling and protecting valuable data assets. As companies quickly evolve to address the new set of challenges posed by this shift in data usage, IT must ensure that all data, no matter where it’s generated or stored, is available and governed just as if it were still safely behind the corporate firewall.
Register for this episode of The Briefing Room to hear veteran Analyst Malcolm Chisholm as he explains the myriad challenges that mobile data introduces when addressing regulations and compliance needs, requiring new approaches to data governance. He’ll be briefed by Dave Packer of Druva, who will outline his company’s converged data protection strategy, which brings data center class capabilities to backup, availability and governance for the mobile workforce. He will share strategies to meet regional data residency, data recovery, legal hold and eDiscovery requirements and more.
Visit InsideAnalysis.com for more information.
Rethinking Data Availability and Governance in a Mobile WorldHao Tran
The Briefing Room with Malcolm Chisholm and Druva
Live
The emergence of the mobile workforce has left an indelible mark on the enterprise; every employee is now mobile, and business data continues to be dispatched to the far reaches of the enterprise. While this has added enormous opportunity for increased productivity, it has also muddied the waters when it comes to controlling and protecting valuable data assets. As companies quickly evolve to address the new set of challenges posed by this shift in data usage, IT must ensure that all data, no matter where it’s generated or stored, is available and governed just as if it were still safely behind the corporate firewall.
Register for this episode of The Briefing Room to hear veteran Analyst Malcolm Chisholm as he explains the myriad challenges that mobile data introduces when addressing regulations and compliance needs, requiring new approaches to data governance. He’ll be briefed by Dave Packer of Druva, who will outline his company’s converged data protection strategy, which brings data center class capabilities to backup, availability and governance for the mobile workforce. He will share strategies to meet regional data residency, data recovery, legal hold and eDiscovery requirements and more.
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A decade ago, business process management (BPM) focused on modeling and perhaps automating stable, repeatable back-office processes. Even with the bar set this low, many of the BPM tools on the market struggled to meet the needs of the business.
Today, business processes are more dynamic. Enterprises are more likely to focus on customer-facing, front-office processes. Low-code tools improve collaboration, increase quality, and lower technical debt. And we have yet to maximize the full power of the cloud. Welcome to the BPM renaissance.
On this live webinar, listen to Jason Bloomberg, president of analyst firm Intellyx, and Daniel Meyer, CTO Camunda, as they discuss how today’s BPM addresses business problems the way first-generation BPM never could. They will cover the five core value propositions of next-generation BPM and explain how low-code technologies and cloud-native computing change the BPM game, allowing you to not just survive, but also thrive through these transformative times.
Slides from the lightning talks at CloudCamp Chicago for our March 20th event "Cloud in Action"
Speaker info:
"Outsource everything: tools for a modern cloud-based company" - Yan Pritzker, CTO at Reverb.com @skwp
"Lessons learned from a mobile side project" - Jason Farrell, Staff Consultant at Centare Holdings @jfarrell
"From its Leagcy in Hardware to its Future in Software" - Greg Baugues, Developer Evangelist at Twillio @greggyb
"How the Cloud Added 2 Hours Back to my Day" - Sue Brady, VP Client Services at RM Factory @SueBrady
"We've come a long way, cloud" - Dan Cerceo, VP IT at comScore, Inc. @dancerceo
"Building A Scalable Multiplayer Game Platform in the Cloud” – Evan Jacover, Jackbox Games, Inc. @evanjacover
Thank you to sponsors Twilio, Cloud Technology Partners, CohesiveFT, the ITA, and TechNexus!
Modernizing the Analytics and Data Science Lifecycle for the Scalable Enterpr...Data Con LA
Data Con LA 2020
Description
It’s no secret that the roots of Data Science date back to the 1960’s and were first mainstreamed in the 1990’s with the emergence of Data Mining. This occurred when commercially affordable computers started offering the horsepower and storage necessary to perform advanced statistics to scale.
However, the words “to scale” have evolved over time. The leap to “Big Data” is only one serial aspect of growth. Beyond the typical 1-off studies that catalyzed the field of Data Mining, Data Science now fulfills enterprise and multi-enterprise use cases spanning much broader and deeper data sets and integrations. For example, AI and Machine Learning frameworks can interoperate with a variety of other systems to drive alerting, feedback loops, predictive frameworks, prescriptive engines, continual learning, and more. The deployment of AI/ML processes themselves often involves integration with contemporary DevOps tools.
Now segue to SEAL – the Scalable Enterprise Analytic Lifecycle. In this presentation, you’ll learn how to cover the major bases of a modern Data Science projects – and Citizen Data Science as well – from conception, learning, and evaluation through integration, implementation, monitoring, and continual improvement. And as the name implies, your deployments will be performant and scale as expected in today’s environments.
Speaker
Jeff Bertman, CTO, Dfuse Technologies
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How can you make open source work for your organization? Learn about:
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Agents for Agility - The Just-in-Time Enterprise Has ArrivedInside Analysis
Hot Technologies with Krish Krishnan, Robin Bloor and EnterpriseWeb
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The demand for agility continues to motivate today's data-driven organizations. Competitors all over the globe are vying for faster time-to-insight, or even time-to-action. But there are other issues like governance and data quality that typically slow down key processes. Almost invariably, legacy systems that perform critical business processes are late to the party, resulting in enterprise inertia. However, a new wave of innovation is solving that problem by incorporating a late-binding approach for both analytics and operations.
Register for this episode of Hot Technologies to hear Analysts Krish Krishnan of Sixth Sense, and Dr. Robin Bloor of The Bloor Group, as they outline their competing visions for the architecture of a real-time enterprise. They'll be briefed by Dave Duggal of EnterpriseWeb, who will tout his company's platform for delivering robust enterprise functionality at the speed of the network. He'll discuss how EnterpriseWeb leverages the best ideas of service orientation, combined with intelligent agents that act as virtual hubs for the sharing of data, analytics, and mission-critical business processes.
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10 Most Influential Leaders in Cybersecurity 2022.pdfCIO Look Magazine
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http://tiny.cc/34zsdz
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Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
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4. Source: Nielsen Norman Group
James Dellow @chieftech chieftech.com.au digitalworkplace.co
5. Image credit: CC-BY Jason Carter
What being agile is and isn’t...
James Dellow @chieftech chieftech.com.au digitalworkplace.co
6. An agile intranet needs means,
motive, and opportunity
Image credit: CC-BY Liz West
James Dellow @chieftech chieftech.com.au digitalworkplace.co
7. An agile intranet manifesto
#1 Think like a
product owner
#3 Coherence
over elegance
#2 Let’s get
physical
configurable
James Dellow @chieftech chieftech.com.au digitalworkplace.co
8. Can I be agile with SharePoint?
https://doc.co/H7pQL
T
James Dellow @chieftech chieftech.com.au digitalworkplace.co
9. Project Outcome
Focus
Defined upfront Iterative
Mindset
Technology &
Content
Business & User
Driven
Constraints*
James Dellow @chieftech chieftech.com.au digitalworkplace.co
THE CASE FOR AGILE INTRANETS
It used to be the case that intranets would take months of planning and then months of development, but an agile approach flips this traditional model on its head. What do you need to know if you want to take an iterative, design-led approach to your intranet?
Before we explore that question: Consider the Queen Victoria Building in the CBD of Sydney, Australia. This Romanesque Revival building was constructed over a period of 5 years between 1893 and 1898. Its is a delightful example of a building from this period and the workmanship that went into it is evident in the roof.
Originally designed as a marketplace, it was renovated in the late 20th century and returned to its original use - what we would today call a shopping mall.
But as a rule, we don’t build new malls like this anymore.
WE ARE ALL ALREADY PRETTY GOOD AT BUILDING INTRANETS...
Similarly let's think about intranets.
“Back in 2004, the BBC’s intranet blended superb communication with real tasks that mattered, all on the home page. Using features such as expenses, staff finder and travel booking, the BBC’s pioneering intranet team created an experience that made productivity on the site into a compelling reality.”
Source: http://digitalworkplacegroup.com/2012/06/12/10-intranets-that-have-defined-the-industry-from-10-years-of-ibf/
The point is that we are all already pretty good at building intranets.
Some companies and organisations have certainly adopted and implemented emerging good practices faster than others.
But this isn’t the problem that agile intranets need to solve.
ADDRESSING FRAGMENTATION ACROSS PEOPLE, PLACE AND TECHNOLOGY
The problem is that the modern workplaces is becoming fragmented across people, place and technology. And new technologies - like mixed reality - and workstyles - like activity based working - are emerging more quickly than before.
Dell/Intel research: “Employees are generally happy in their jobs, but as communications and productivity technology advances, they are becoming increasingly dissatisfied with workplace capabilities.”Source: Dell/Intel Future Workforce Study 2016 http://futurereadyworkforce.dell.com/the-new-workforce-9am-to/
Our goals haven’t changed or the purpose of an intranet - the challenge today is to address this complexity and the pace of change.
AVERAGE YEARS SPENT CREATING INTRANETS
So let me ask you: As the pace of change in the workplace increases, how long should it take to develop an intranet?
Nielsen Norman Group have been tracking this in their Intranet Design Annual and you can see that in recent times it has got quicker, but it still takes over a year to create an intranet.
Over the years I have heard many good and valid excuses for delaying an intranet. The worst excuses are those when the IT infrastructure or other commercial arrangements dictate the timeline.
But isn’t user research and fixing content a good reason why intranets should take a long time to develop?
This is the wrong way to think about.
Source: Nielsen Norman Group https://www.nngroup.com/articles/intranet-design/
WHAT BEING AGILE IS AND ISN’T...
Let’s think about what an agile intranet is and isn’t.
Hint: It’s not just about sticking post-it notes on a wall (although I love post-it notes as much as anyone!).
It's really about a following a continuous process of development, underpinned by a human-centred design mindset and an agile business culture than specific techniques.
In other words it's not about how long, but what you do during that time.
https://www.flickr.com/photos/zerojay/3238168719
CC-BY Jason Carter“Found on the wall at work, all the SCRUM post-it notes get put to good use after they are no longer needed.”
AN AGILE INTRANET NEEDS MEANS, MOTIVE, AND OPPORTUNITY
What do you need to take an agile approach to your intranet?
Means: The right human and technological resources for the job.
Motive: A focus on achieving a great outcome.
Opportunity: Buy-in from stakeholders to take an agile approach.
I can tell you from experience that agile and traditional waterfall approaches do not mix well if left alone to work together.
Lack of means makes it harder, but a lack of motive and opportunity is likely to be a show stopper.
https://commons.wikimedia.org/wiki/File:Murder_of_crows_777.jpg
CC-BY Liz West
“Murder of crows”
AN AGILE INTRANET MANIFESTO
Let’s frame this as an “agile intranet manifesto”:
#1 Think like a product owner - You need to love your product, be an innovator… and don’t suffer fools lightly!
#2 Let’s get configurable - Avoid development at all costs (unless it's lightweight development) by favouring configuration over customisation. If you are allowed, the cloud is your friend here.
#3 Coherence over elegance - People in the workplace don’t care about how elegantly the solution is architected. They want clever designs that actually help them or solve a business problem.
(Design in this sense is different from visual design - good visual design on an intranet still has a time and place, you just need to know when that matters)
Remember: At the heart of all of this is user or human-centered design.
See: What the customer really wanted! https://pacrimmedia.wordpress.com/what-the-customer-really-wanted/
CAN I BE AGILE WITH SHAREPOINT?
Yes, you can be agile with SharePoint.
There is now an extensive marketplace for intranet accelerators and out-of-the-box solutions for SharePoint, which I’ve been mapping through a directory project.
Issues of time, cost and quality still apply but these solutions can help.
Greater agility with SharePoint comes from working with the Office 365 platform and applying modern web-design and integration practices.
Access the directory at https://doc.co/H7pQLT
PROJECT MANAGER TO PRODUCT OWNER
How can you move from being an intranet “Project Manager” to a “Product Owner”?
Instead of treating it as an “intranet project” - where the goal is to get to the end - become outcome oriented.
Be prepared to change mindsets first, challenge the view that that is how it's always be done and the need to define everything upfront.
We can’t allow technology and content constraints shape our approach. You need to co-develop with the business and users, determining priorities together.
*Yes, agile intranet and digital workplace platforms will make an agile intranet easier, but it's not impossible.
Begin your mastery of focus, mindset, and becoming business and user led and you will be well on the road to an agile intranet.
ABOUT JAMES DELLOW
I’m a human-centred designer and a technology strategist. My specialty is the digital workplace, which I approach through the lens of people, place and technology.
Through my business, Chief Technology Solutions ("chieftech"), I provide consulting and research services to support digital transformation and new ways of working, including technology strategies for Activity Based Working (ABW).
Find out more about me:
Website https://digitalworkplace.co/about.html
Blog http://chieftech.com.au/about/
LinkedIn https://www.linkedin.com/in/chieftech
Note: This photo shows International Towers Sydney, a commercial, residential, retail and leisure development at Barangaroo on the edge of Sydney’s CBD. Tenants including leading examples of activity based working, such as Westpac bank http://www.smh.com.au/business/property/westpac-raises-the-bar-at-new-barangaroo-digs-20160118-gm8g4d.html