SlideShare a Scribd company logo
Panel Session hosted by   •   Kyle Heath
                              CSCM IT Solutions
Richard Tubb              •   Dave Helm
Providing expert              Bluelogic
   help to MSP’s
                          •   Jeremy Hemus
 www.tubblog.co.uk
                              GCC Innova
   Interactive session – if you have a question, put
    your hand up. Allocated time at end purely for
    questions.

   You can also ask questions on Twitter using the
    #MAXCC hash-tag to @tubblog

   If your mobile phone goes off, we’ll assume you’re
    trying to get our attention and so encourage
    everyone in the room to turn and face you
   Jeremy Hemus
Infrastructure Director, GCC Innova Ltd
Web - www.gccinnova.co.uk


   Dave Helm
Director, Blue Logic Computer Systems
Twitter - @BlueLogicLtd


   Kyle Heath
IT Director, CSCM IT Solutions
Twitter - @CSCMITSolutions
   At first you’re the hero…




   Over time the client asks…

“What is it we’re paying you for?”
   Jeremy Hemus
Infrastructure Director, GCC Innova Ltd
Jeremy.Hemus@gccinnova.co.uk


   Dave Helm
Director, Blue Logic Computer Systems
dave.helm@bluelogic.co.uk


   Kyle Heath
IT Director, CSCM IT Solutions
kyle.heath@cscm.co.uk

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Retaining and Growing Your Customer Base

  • 1. Panel Session hosted by • Kyle Heath CSCM IT Solutions Richard Tubb • Dave Helm Providing expert Bluelogic help to MSP’s • Jeremy Hemus www.tubblog.co.uk GCC Innova
  • 2. Interactive session – if you have a question, put your hand up. Allocated time at end purely for questions.  You can also ask questions on Twitter using the #MAXCC hash-tag to @tubblog  If your mobile phone goes off, we’ll assume you’re trying to get our attention and so encourage everyone in the room to turn and face you
  • 3. Jeremy Hemus Infrastructure Director, GCC Innova Ltd Web - www.gccinnova.co.uk  Dave Helm Director, Blue Logic Computer Systems Twitter - @BlueLogicLtd  Kyle Heath IT Director, CSCM IT Solutions Twitter - @CSCMITSolutions
  • 4. At first you’re the hero…  Over time the client asks… “What is it we’re paying you for?”
  • 5.
  • 6. Jeremy Hemus Infrastructure Director, GCC Innova Ltd Jeremy.Hemus@gccinnova.co.uk  Dave Helm Director, Blue Logic Computer Systems dave.helm@bluelogic.co.uk  Kyle Heath IT Director, CSCM IT Solutions kyle.heath@cscm.co.uk