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1. VOL 10 | ISSUE 08 | 2022
Exhibiting a Resolute Leadership Acumen in Cybersecurity
Influential
Leadersin
Cybersecurity
2022
Most
10
Group Chief Information
Security Officer
Access Banking Group
Favour
Femi-Oyewole
2.
3.
4. ybersecurity has risen to prominence on the agenda of
Cstaunch business leaders. Large firms have been struggling
with it for decades despite significant investment in that
space; however, for many across the boardroom, the realization
has taken place over the past few years that cyberattacks were
simply a matter of "when," not "if."
As the demand for robust security defence grows by the day, the
market for cybersecurity technology has been transforming, as
well as the number of solutions. Cybersecurity threats are on the
rise. With the rapid increase in security breaches, company hacks
and data leaks, cybercrime has become one of the most significant
threats to global business.
Large-scale transformative initiatives are shaping up in many
organizations and industries where cybersecurity maturity has
been low for decades. Still, in the current global enterprise context,
businesses have become increasingly reliant on technology, and
the need for qualified cybersecurity professionals continues to
grow.
Cybersecurity is all about sorting and solving complex problems
and spotting vulnerabilities. The professionals who are working in
this niche comprehend extensive experience in thinking critically
and coming up with creative solutions that are essential for this
field. Especially since there is no scarcity of potential cybersecurity
threats in the digitally advanced world.
These professionals ensure data protection while adhering to the
fact that cybersecurity is not about knowing how to use antivirus
software or firewalls. It is more about identifying and solving
problems promptly and efficiently before these issues turn into
major setbacks!
EDITOR’S NOTE
Entering a Realm of
Transformation and Novelti
5. Ultimately, it is a matter of fact that the best cybersecurity professionals recognize how to solve problems
and are not afraid to dive headfirst into complex projects and figure things out as they go along.
On the other hand, as businesses continue to grow and increase their investments in enhancing
cybersecurity, these organizations approach cybersecurity analysts who can anticipate potential threats
and circumvent them before they happen. As with any technical field, cybersecurity is rapidly changing
while experiencing a significant benchmark of excellence with the innovations driven by the starlets of this
niche.
CIOLook sheds light on the dignitaries who are committed to the best practices and emerging industry
trends and learning and self-educating - both on and off the clock, in its latest edition, "10 Most Influential
Leaders in Cybersecurity, 2022.”
Flip through the pages and indulge in the odyssey of sparkling augmentations with a distinctive skillset
that is revolutionizing the cybersecurity sector.
Have a Delightful Read!
ies
Abhishek Joshi
Abhishek Joshi
Influential
Leadersin
Cybersecurity
2022
Most
10
6. C O V E R S T O R Y
08
Favour
Femi-Oyewole
Exhibiting a Resolute Leadership Acumen in Cybersecurity
7. Akinlawon Babajide Fayokun
14 20
Christopher (Chris) Leigh
Chief Information Security Officer
Eversource
C O N T E N T S
CXO
24
Industry Intel
Rethinking the products
of today
for a better tomorrow
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Leader’s Viewpoint
Its all about Evolving
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Mr. Ahmed Zebeib,
Deputy Chief Executive Officer,
QLM Qatar Life & Medical Insurance
Akinlawon Babajide Fayokun,
Ethical Hacker
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9. Brief
Company Name
Boch Systems West Africa provides customized solutions
dealing with data security, data misuse, web attacks, and digital
forensics.
Featured Person
Boch Systems West Africa
bochsystems.net
Akinlawon Babajide
Fayokun
Ethical Hacker
Tapad Graph is evolving with the changes to privacy regulation
and data deprecation across our customer's most essential touch
points with consumers to support their efforts without
disruption.
Tapad
tapad.com
Ben Rothke
Senior Information
Security Manager
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consumers including loans, mortgages, checking and savings
accounts, online and mobile banking.
FirstBank
efirstbank.com
Brenden Smith
CISO
Eversource is a business & residential energy provider in CT.
Access information about your residential account, outages,
programs, safety tips and more.
Eversource,
eversource.com
Chris Leigh
CISO
Access Bank's mission is to help its clients achieve all of their
financial objectives by prudently balancing their investment
needs.
Access Bank
accessbankplc.com
Favour Femi-Oyewole
Chief Visionary Officer
(CVO)
and Co-founder
Petrofac Limited is an international energy services company
that designs, builds, manages and maintains oil, gas, refining,
petrochemicals and renewable energy infrastructure.
Petrofac
petrofac.com
George Eapen
Group CIO
J.P. Morgan is a global leader in financial services offering
solutions to the world's most important corporations,
governments and institutions.
JP Morgan
jpmorganchase.com
Marissa Reese Wood
Executive Director
Academy offers the best brands under one roof — curated to
make the most of every budget.
academy
academy.com
Mark Alvarado
Director of Cyber Security
& IT Compliance
Cybertronium is a Cybersecurity Product, Services and
Training company that provides highly focused skills training
with 100% hands-on practical experience.
Cybertronium
cybertronium.com
Priyanka Jayakumar
Cybersecurity Blogger
The CERT Division is a leader in cybersecurity.
CERT Division at the
Software Engineering
Institute
dell.com/en-in
Bobbie Stempfley
Vice President
10. Favour
Favour
Favour
Femi-Oyewole
Exhibiting a Resolute Leadership Acumen in Cybersecurity
C O V E R S T O R Y
Efficiency and the ability
to reach a wider market
are a few of the values
we have enabled through
making digital technology
work for us.
12. O
utstanding leadership is the result of someone
who takes great pride in bringing others along
for the enriching climb up the ladder to
success. This climb often leads to discoveries,
advancements, and shared achievements. Achieving
success in a technology management role requires
more than just a fascination with the latest technology.
This is why Cybersecurity is often viewed as a technical
and complex field. Few realize, however, that
cybersecurity also focuses on how people work and the
way they think.
Businesses do require skills like threat intelligence,
network security, and incident response, but these
should not be the benchmark to measure cyber leaders.
Cyber leaders always appreciate technical capabilities,
but they need to be someone with an influential voice in
business strategy, enterprise risk management, and
technology decisions. Cyber leaders are focused on
building authentic relationships across the business
ecosystem alongside structuring, empowering, and
growing teams.
They also maintain to translate abstract technical
concepts into messages that can illuminate senior
leaders both logically and emotionally and elicit their
contributions. This is how Favour Femi-Oyewole,
Group Chief Information Security Officer at Access
Banking Group, excels as one of the proficient leaders
in this niche.
In an interview with CIOLook, Favour Femi-Oyewole
shared valuable facts about Access Banking Group,
highlighting the significance of her staunch leadership
acumen empowering advancements in the
cybersecurity niche.
Below are the excerpts from the interview:
Favour, brief our audience about your journey as a
business leader until your current position at Access
Banking Group. What challenges have you had to
overcome to reach where you are today?
I believe the journey of leadership begins with the self.
Every great leader starts by consciously developing
themselves into becoming an authority in whatever
they do. I am a business leader, and I am also a techie; I
know the techie may sound surprising. I have other
post-graduate degrees, including in business, but my
first degree is in a technical profession, computer
science, to be precise.
As per initial foundations, you can say I am a techie, and
added to this; I am also a woman. Starting my career in a
technical profession and carving out a path as a
computer security specialist required a good degree of
determination and study, of course, both practical
implementations and theoretical underpinnings.
Combining this within the context of the larger
activities that were fulfilled as part of living daily, I
would say these conditions individuals by putting one in
a rather difficult to discern inertial frame of reference.
Inertia is central in this conditioning, and it is such as to
keep us from making a much greater impact than we
are capable of. For example, one finds it difficult to
move from impact at a techie level to leading business
impacts at one stage. Another could be resting on one's
oars because of some wins.
This tendency to settle for the status quo has been the
main challenge I have had to overcome each step of the
way as I sought to add value and create and generate
impact at every opportunity I have. Value to myself, the
teams I lead, and teams led by others both horizontally
and vertically in each organization I had the privilege to
have been a part of both in work and non-work settings.
Overcoming the challenges of transitioning from
technical specialist to business leader has been made
smoother through the numerous supports received
from my family, colleagues, and business leaders I had
the opportunity of working with.
Tell us something more about Access Banking Group
and its mission and vision.
Access Bank, a wholly owned subsidiary of Access
Holdings Plc ("Access Corporation"), is a leading full-
service commercial bank operating through a network
of more than 700 branches and service outlets,
spanning 3 continents, 17 countries, and 45 million
customers.
Access Banking Group. has evolved from an obscure
Nigerian Bank into a world-class African financial
institution. Today, we are one of the five largest banks
in Nigeria in terms of assets, loans, deposits, and branch
network, a feat that has been achieved through a
robust long-term approach to client solutions –
13. providing committed and innovative advice.
Access Bank continued its impressive growth trend,
both organically and by acquisition, and quickly became
one of Nigeria's leading corporate banks with a
reputation for strong compliance, risk management,
and trade finance.
Our core values are set firmly on the following
Leadership, Excellence, Empowered employees,
Passion for customers, Professionalism, and Innovation.
Our Vision - To be the world's most respected African
bank
Our Mission - Setting standards for sustainable
business practices that unleash the talents of our
employees, deliver superior value to our customers,
and provide innovative solutions for the markets and
communities we serve.
Enlighten us on how you have impacted cybersecurity
through your expertise in the market.
I formerly held positions as the first Chair of the
Standard and Evaluations Committee and a member of
Nigeria's Cybercrime Advisory Council, both of which
had the responsibility of implementing cybersecurity
throughout all Nigerian industries.
The contributions at the forefront of my heart are
positively impacting the African cybersecurity skillset
and having professionals whose proficiency is at par
with what you will find in the top cyber nations.
Through interactions and contributions, my
contributions to attaining strategic objectives,
increasing value, and keeping information safe have
been recognized by my country and the business
community. I have a leading position among the most
enthusiastic and outstanding leaders of thought on
cybersecurity & governance in Africa.
For example, contributions and recognitions such as
Outstanding Cybersecurity Woman Leader 2020,
Women in Cybersecurity Award (WiCA) by Cyber in
Africa. I was the first woman in the world to win the
Global Certified CISO (G C|CISO) of the Year 2017
from the EC-Council in the USA. and a member of the
Global CCISO Advisory Board, EC-Council, USA.
Describe in detail the values and the work culture that
drives Access Banking Group.
Our core values underlie everything we do, and these
are reflected in our everyday interactions at Access
Banking Group. At the forefront, we can be seen
leading positively in each dimension of corporate
impact. We lead by taking the right steps, constantly
improving, and habituation. For use, excellence
becomes a habit and an effortless action.
So, through our targeted training and empowerment,
our employees reflect intuitively on their passion for
customers. Our customers feel the warmth of our
professionalism, and mutually, we work together to
grow their businesses and aspirations. The outcome is
that together we grow, seek out better solutions, and
drive sustainable innovation for our customers for a
positive impact globally and through Africa.
14. Undeniably, technology is playing a significant role in
almost every sector. How are you leveraging
technological advancements to make your solutions
resourceful?
Technology is a driving force in our business. Efficiency
and the ability to reach a wider market are a few of the
values we have enabled through making digital
technology work for us. We understand that
technology is a tool; hence, we ensure our employees
are well grounded and trained so we can have the
winning combination of people, processes, and
technology to drive innovation and creativity.
Security is a tool, and with relevant automation,
implementing solutions has become seamless.
Many things can now be done with little or no
supervision, thereby allowing us to maximize time and
yield more positive results.
What change would you like to bring to the
cybersecurity industry if given a chance?
Artificial intelligence (AI), Blockchain technologies, and
Machine Learning (ML) are making it easier to make
informed decisions more quickly, use cases to enhance
trust, and enhanced predictive analysis; however, we
would like to see greater interoperability in log data
formats and its processing to reduce the man work that
goes into the architecting to make it more seamless.
Work has begun in this respect at a global level, but I
would like to see an acceleration of these efforts.
What, according to you, could be the next significant
change in the cybersecurity sector? How is Access
Banking Group preparing to be a part of that change?
Advances in quantum technology promise to bring
major changes, and globally there are concerns about
what the massive increase in computing ability may
bring. We are preparing for this both from the risk and
opportunity perspective. One of our risk mitigation
actions is embracing quantum-safe cryptography and
creating awareness of why this needs to be considered
and brought closer to the horizon. On the opportunity
side, we see potential and look forward to driving
greater innovation as the technology becomes more
accessible.
Where do you envision yourself to be in the long run,
and what are your future goals for Access Banking
Group?
Making a greater impact, remaining a globally sought
Cybersecurity & Information Risk Management expert,
and championing the sustainable use of technology, AI,
and Quantum technologies in a safe, ethical, and
sustainable way. While I continue to work as an integral
part of ensuring the strategy and business objectives of
Access Banking Group are always achieved.
What would be your advice to budding entrepreneurs
aspiring to venture into cybersecurity?
My advice to them would be to never stop learning.
Cybersecurity is a fast-growing field; new threats are
being discovered daily. You must be at the top of your
game.
Secondly, we need more entrepreneurs in cyberspace. I
will encourage African entrepreneurs and skilled cyber
professionals to synergize, create products, and tap
into the global cybersecurity market to drive greater
derivable value from an African perspective.
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16. By nature, we are
all going to face
challenges, just
that individual
challenges might
differ from each
other. But what
kept me going
regardless of
things I was
facing is
‘determination.
Akinlawon Babajide Fayokun,
Ethical Hacker
Boch Systems West Africa
| October 2022 |
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14
17. Babajide Fayokun
Akinlawon An Ascension of
Determination
T
he ladder to success often comes with some
steps missing. In those times, it is the simple
determination that carries forward, even as
resources fall short, because grit sees obstacles to
overcome, rather than just dead ends. Living this truth
is Akinlawon Babajide Fayokun, working as an Ethical
Hacker at Boch Systems West Africa.
Akinlawon is a cybersecurity expert specializing in
penetration testing. He encounters dead ends, threats,
and cyber-attacks on a daily basis, but he meets them
with equanimity and a resolve to succeed.
Akinlawon is skilled in deterring, identifying,
containing, investigating, and preventing cyber-attacks
on the network, endpoints, and the web. He performs
comprehensive computer surveillance/monitoring and
identifies vulnerabilities and processes to ensure the
confidentiality, integrity, and availability of agency
information resources.
He is also proficient in vulnerability assessment &
penetration testing, threat hunting, malware analysis,
threat intelligence, email analysis, computer
networking, data loss prevention, incident response,
and improving soc processes by utilizing top industry
security solutions.
Akinlawon Babajide Fayokun, in an exclusive interview
with Insights Success, relates a journey of encountering
challenges with a firm resolution to succeed.
Being a Self-Starter
“I’m a self-motivated and goal-oriented cyber security
expert,” begins Akinlawon, “I started my journey as a cisco
network engineer, where I managed a medium-scale
network infrastructure.” He continues, “My business
leadership skill grew more when I started handling the
entire IT infrastructure budget. This was initially difficult
because sometimes the management would assign a budget
that was hard to adhere to, but it really built my budget
management skills.”
Due to the rate of unemployment and the demand for
IT skills, Akinlawon created a service named ‘Space
Block Technology.’ Here he trained people on IT skills,
mentored beginners in cybersecurity & software
development, and also offered buying and selling
services for computer accessories.
Currently, Akinlawon is working at Boch Systems as a
full-time Ethical hacker (Penetration Tester), where he
performs authorized security testing on computer
systems in order to expose weaknesses.
Challenges as Stepping Stones
Akinlawon says, “By nature, we are all going to face
challenges, just that individual challenges might differ from
each other. But what kept me going regardless of things I
was facing is ‘determination.’”
Even when he was yet to have his own personal laptop,
Akinlawon would borrow laptops from his friends to
study. Sometimes he would go down to the cybercafé
and spend nights there to learn and do his online labs
simply because he was so determined.
“Another challenge I encountered was society because we
all come from different societies and have different beliefs
and cultures. One thing that can affect his or her growth is
society, so I make sure I focus on the positive side and see
myself beyond my society.”
BOCH Systems West Africa
Founded in 2006, Boch Systems Company Limited
(BOCH) is a leading premium provider of business
technology integration. Its mission is to provide
professional and quality service delivery on information
and communication technology that is reliable, timely,
and cost-effective; to its esteemed clients through a
highly skilled and dedicated workforce, partners, and
technology, returning value to its stakeholders.
10 Most Influential Leaders in Cybersecurity, 2022
| October 2022 |
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15
18. The business is founded on three core pillars of Trust,
Experience, and Dedication. It has four core values:
Leadership, Excellence, Proactive, and Passion.
Employees are encouraged to share these core values
in order to achieve desired levels of business and
individual performance.
Leadership: We are committed to being a benchmark
and reference point in our operating space.
Excellence: We commit to the highest possible
standards of service delivery.
Proactive: We are committed to consciously creating
the future we desire for our clients, staff, and all
stakeholders.
Passion: We are excited about what we do and the
opportunities that abound by leveraging the power of
technology.
Skills for Impact
Akinlawon uses his skills to leave an impact on this
world. He says, “I have used my knowledge and skills of
cybersecurity to change people's lives by training and
mentoring the youth on cybersecurity skills, supporting
people on various challenges, defending and preventing
cyberattacks on enterprises, undertaking vulnerability
assessment and penetration testing on government
infrastructure, financial/fintech institutes, law firms, etc.”
Akinlawon is also the chapter leader of OWASP (Open
Web Application Security Project) in his region (Lagos
chapter). There he supports and helps software
developers in solving security challenges, helps
youngsters learn secure coding best practices, and does
application vulnerability assessments & penetration
testing.
Creating Optimized Solutions
The digital world is now going completely into
automation simply because it helps in solving several IT
problems and makes work faster. Akinlawon also often
uses technological advancements to enhance his
cybersecurity solutions.
He says, “Just recently, I found myself in a very large
financial institution where I was meant to perform security
testing. To not waste time, I developed an automated
network IP scan with PowerShell scripts.”
Building a Secure Practice
In Akinlawon’s opinion, no system is 100% secure but
cybersecurity regulations should be constantly done to
see if the organization is regularly abiding by best
practices for security. There should be more focus on
the people than the technology because humans often
are the weakest link.
| October 2022 |
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16
19.
20. Mr. Ahmed Zebeib,
Deputy Chief Executive Officer,
QLM Qatar Life & Medical Insurance
ackground: QLM Life and Medical Insurance is
Bconsidered as the largest health insurance
company in Qatar and the only specialized
company that leads the health insurance sector
through its advanced services and flexible insurance
programs that suit all segments of society in Qatar.
We live in a world that has become highly dependent on
information technology in management, especially with
managing a large volume of data, as is the case in health
insurance. Therefore, our vision in this field was to
develop a system capable of absorbing any volume of
data and managing it effectively in the most efficient
way possible. This will, in turn, positively reflect on the
speed of responding to the requirements of our
customers and the requirements of medical service
providers at the same time.
The advancement of technology benefit both insured
members and insurance companies; QLM is no
exception. QLM is constantly innovating and growing;
we capitalized on the extensive data, experience, and
technology advancement to build an outstanding
insurtech to guarantee excellence in our services. At
the same time, it gives us a real time feedback on
operations. The development of our solutions was
highly sophisticated as it involved many parties
internally as well as externally. We’ve invested in
developing a highly sophisticated solution involving
both internal and external parties.
We managed to build a system through an interactive
electronic platform that automatically approves
without the need for human intervention except in rare
cases, which shortens the time for issuing approval to a
record time where the patient experiences a seamless
process. This electronic platform helps health centers
communicate, get the right information, and make the
whole transaction an easy journey for both parties. All
this is in the interest of the client/patient, who will feel
that they are receiving prompt and a high standard of
service.
Today, our systems are all online and fully integrated
with healthcare providers inside as well as outside
Qatar; the provider can at a fingertip verify eligibility,
obtain approval, and submit a claim all online without
the need for any direct interaction with our team. The
secret behind this is the claims auto-approval/auto-
adjudication; our systems are equipped with all
international medical coding that are mapped together
in the back end of the system. Therefore, any coding the
provider is using is mapped and auto adjudicated in the
back end, and the decision is communicated to the
provider by the system.
The crown jewel of our IT platform is the Artificial
intelligence (AI) that we have developed. Underwriting
in health insurance is always seen as risky and needs
extra attention; our AI module analyzes the data
provided by the client and, at the same time, analyzes
the existing QLM data measuring behavior, trend,
frequency, etc. Thus, suggesting an appropriate
premium with the prediction of a loss ratio based on the
suggested premium.
Our AI is constantly monitoring the behavior of
providers in real-time and alerting our team of any
| October 2022 |
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18
21. abnormal behavior that is taking place; it is monitoring
the auto-adjudication module and correcting any errors
that may exist during the process.
We are constantly evolving and growing as the leading
Medical and Life insurer in Qatar; as we rely heavily on
tech, we will continue investing where appropriate to
maximize the satisfaction of all our partners. In QLM,
we believe that insurtech is the present and future. We
will continue playing our role and assessing the markets
worldwide while simultaneously be at the forefront
when it comes to tech and for others to follow.
Mr. Ahmed Zebeib,
Deputy Chief Execu ve Officer,
QLM Qatar Life &
Medical Insurance
| October 2022 |
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19
22. ChristopherLeigh
Exhibiting Brilliance with Sheer Expertise
o act requires comprehension first. Although
Tbusinesses are facing increasing cyber threats
from every direction in modern times, the
expertise needed to understand the threat is scarce at
the C-level associateship. This predominantly affects
the strategic planning of the organization, and being
underprepared for a business, becomes a major source
of risk with a liability.
An understanding of what a cybersecurity threat means
for the business and the solutions it needs to adopt to
mitigate the risk is required. This is what Christopher
Leigh, the Chief Information Security Officer at
Eversource, has been striving to achieve. He has been
leveraging his expertise to communicate effectively and
translate the cybersecurity lexicon into business speak.
Christopher has over two decades of domestic and
global experience in leading cybersecurity teams. He
has a strong background in building and expanding
diverse internal cyber security programs, improving
cultures of security, and communicating risk reductions
through all management levels of the company.
Currently, he is responsible for all aspects of
information security, including Threat and Risk
Management, Policy and Compliance, architecture, and
Incident Response. Christopher is also an adjunct
professor at Central Connecticut State University and
Boston College. He alsosits on the Board of Directors for
Community Solutions, Incorporated, where he continues
to endeavor to disseminate knowledge on the topic of
cybersecurity and corporate leadership.
Christopher is a high-energy, customer-focused cyber
and corporate executive with over multiple years of
global experience in safeguarding the company's
systems and data in the electric, gas, and aerospace
industries. He was named one of the 'Top 100 CISOs' by
Cyber Defense Awards in 2020.
CIOLook caught up with Christopher in an exclusive
interview regarding cybersecurity's importance in the
modern world.
Below are the highlights of the interview:
Chris, please brief our audience on your journey to
being the CISO at Eversource. What challenges have
you had to overcome to reach where you are today?
My career has been focused on the Aerospace and
Defense and Electric/Natural Gas utility industries. I
have been in the Information Technology field for over
20 years, spending the last 18 years in cyber security.
Having Finance and, subsequently, IT experience has
helped me develop a balance between technology and
business. Many IT security leaders have strong
technical skills. However, if you can't understand
business issues and communicate the risk to the
business, then you will never be adequate.
I would say that over the past five to ten years,
management has begun to value the CISO because we
are able to communicate with business leaders. So, I
appreciate everyone who has coached and mentored
me throughout the years to help me get to where I am
now.
Can you guide us about the Eversource mission and
vision?
Eversource is the provider of the largest electric,
natural gas, and water utilities in New England,
servicing over 4 million customers across the states of
Connecticut, Massachusetts, and New Hampshire. Our
corporate vision is to continue to deliver safe and
reliable electricity, natural gas, and water to our
customers.
We also plan to be carbon neutral by 2030. Because our
employees live in our service territory, they are
members of the communities we serve. Our greatest
asset, our employees, spend significant time
volunteering in the community. All of these efforts will
result in a cleaner, more reliable energy future.
| October 2022 |
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20
23. Christopher (Chris) Leigh,
Chief Information Security Officer
Eversource
Having a Finance and,
subsequently, IT
experience has helped
me develop a balance
between technology
and business.
| October 2022 |
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21
24. Please enlighten us on the contributions you have
made in the cybersecurity sector.
My contributions to the cyber security industry are
varied. In addition to my primary job at Eversource, I
have focused on educating the future workforce
through teaching at the undergraduate and graduate
levels. Education of the future workforce, through real-
life experiences, can help students connect the dots
between the textbook and the real world. By getting to
know the students, we are also able to identify interns
who most often become employees after graduation.
I have also been able to work with industry and
government officials to increase the amount and quality
of threat intelligence that is shared between the
government and the industry. This sharing of
information allows organizations to better understand
the threats and subsequently prepare to prevent and or
respond when they occur.
Will you tell us about the values and the work culture
that drives Eversource?
We value dedication to our communities and
customers. Our diverse employees are dedicated and
committed to delivering the best service possible. In
the office, we strive to have a balanced work-life
environment. This commitment ensures we deliver on
our objectives to serve.
Undeniably, technology is playing a significant role in
almost every sector. How are you leveraging
technological advancements to make your solutions
resourceful?
The Electric, Gas, and Water industries leverage
technology to deliver high-quality, reliable services to
our customers. We are enabled through technology to
manage the power grid better and ensure safe water
and natural gas delivery. The available information
allows are control operators to react faster to changing
events and to make more informed decisions.
Technology also enables us to communicate through
different channels with our customers. Our customers
are using technology to access their information and to
interact with our employees. However, some
customers prefer to talk to a person or interact over the
phone. Providing different options enables us to
reachout to more people on their preferred methods.
What change would you like to bring to the
cybersecurity industry if given a chance?
Electric, Gas, and Water industries are considered to be
part of the Critical Infrastructure by the Department of
Homeland Security. The industry and the Federal
Government need to continue to improve their
relationships and share more information to make
informed decisions and to secure their systems better.
What, according to you, could be the next significant
change in the cybersecurity sector? How is your
company preparing to be a part of that change?
Across the world, organizations are facing various
supply chain challenges. This ranges from access to
technology to the security of the technology being
acquired. In my opinion, industries and companies such
as Eversource will continue to work with suppliers and
vendors to ensure they are following best practices for
producing reliable and secure products.
There also needs to be improved information sharing
on vulnerabilities. While there is a need to have a fix
developed when announcing a vulnerability, many
nation-states already know of these vulnerabilities
before they are public. If the vendor can make the
industry aware while they are finding a fix, then
monitoring and mitigating controls can be developed.
We have to work together to fight the adversary who
wants to do us harm.
Where do you envision yourself to be in the long run,
and what are your future goals?
I am very fortunate to be doing exactly what I want.
Eversource is one of the best companies to work for.
My work is challenging and rewarding. I have an
excellent work-life balance, and the time I spend
volunteering and teaching at the college level is
personally satisfying. I hope to be doing exactly what I
am doing for many more years, helping others.
What would be your advice to budding entrepreneurs
who aspire to venture into the cybersecurity sector?
I would suggest to first know yourself and your likes
and dislikes. Then find the path that best fits you. We
need to be curious, humble, and always willing to learn
and grow. Even the most senior executive must always
be willing to learn and develop professionally and
personally.
| October 2022 |
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