- The Boeing Dreamliner crisis has damaged the company's brand and impaired public confidence due to technical problems with the plane's lithium batteries.
- Social media provides a way for Boeing to quickly gauge consumer sentiment and feedback about issues with the Dreamliner.
- Analysis of social media discussions showed sentiment taking a precipitous drop on January 12th as it became clear the battery problems affected multiple aircraft. The volume of negative posts about Boeing increased sharply as well.
One of three variations of social networking / social media presentations. All three are all very similar. However, each has a slightly different approach to explaining social networking.
Second of 3 social networking presentation. They are all very similar. However, each has a slightly different approach to explaining social networking.
Ibm learning for columbia u grad school of businessSarah Siegel
Was fortunate to be invited as a guest lecturer for Columbia's Graduate School of Business exec. ed. program, Essentials of Management, to share how using social media accelerates IBMers' up-skilling.
In 1994, IDC published a report about "Lotus Notes - the Agent of Change" detailing the dramatic ROI achieved by using Notes. We will discuss the whole roadmap - including the right and wrong turns during almost 20 years - leading to the present day Notes/Domino and current situation.
We're right now at the next inflexion point in enterprise productivity driven by the wave of Social Software and we will explore the role and roadmap for Notes/Domino as the catalyst for a Social Business.
Social Business Practices shared by IBM Vice President Sandy Carteribmvietnam
Sandy Carter, Senior Vice President, IBM shared her social business practices with Vietnam C-Level Clients, Partners and Media earlier this week. During the session, she discussed social business concept fundamentals, best global corporate practices and deployment roadmap recommendations.
One of three variations of social networking / social media presentations. All three are all very similar. However, each has a slightly different approach to explaining social networking.
Second of 3 social networking presentation. They are all very similar. However, each has a slightly different approach to explaining social networking.
Ibm learning for columbia u grad school of businessSarah Siegel
Was fortunate to be invited as a guest lecturer for Columbia's Graduate School of Business exec. ed. program, Essentials of Management, to share how using social media accelerates IBMers' up-skilling.
In 1994, IDC published a report about "Lotus Notes - the Agent of Change" detailing the dramatic ROI achieved by using Notes. We will discuss the whole roadmap - including the right and wrong turns during almost 20 years - leading to the present day Notes/Domino and current situation.
We're right now at the next inflexion point in enterprise productivity driven by the wave of Social Software and we will explore the role and roadmap for Notes/Domino as the catalyst for a Social Business.
Social Business Practices shared by IBM Vice President Sandy Carteribmvietnam
Sandy Carter, Senior Vice President, IBM shared her social business practices with Vietnam C-Level Clients, Partners and Media earlier this week. During the session, she discussed social business concept fundamentals, best global corporate practices and deployment roadmap recommendations.
Selling Document Management to the Mid MarketJohn Mancini
AIIM President John Mancini keynote at the Docuware Partner Conference -- Research cited in presentation available (free) at http://www.aiim.org/research.
Outlook 2010 new features review. Email-to-SMS solutions. Have I drowned my laptop? Insurers take a sideways look at Facebook. De-crapify your PC. Q&A: How to write our online handbook? Clicks of the Trade - Banish browser mixed-content security warnings
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
Session I presented at Lotusphere 2012 with IBM Champion and Business Partner, Carlos Casas focused on building strong communities for your Social Business efforts.
Buzzient Social CRM for Telecoms, featuring integration with Oracle, Salesforce, Zendesk, NetSuite and other apps. Business drivers include social customer service, ARPU improvement, etc.
Selling Document Management to the Mid MarketJohn Mancini
AIIM President John Mancini keynote at the Docuware Partner Conference -- Research cited in presentation available (free) at http://www.aiim.org/research.
Outlook 2010 new features review. Email-to-SMS solutions. Have I drowned my laptop? Insurers take a sideways look at Facebook. De-crapify your PC. Q&A: How to write our online handbook? Clicks of the Trade - Banish browser mixed-content security warnings
Learn about Linux in a Private Cloud with Social Business on System z.Learn how Social Media transforms the way we live and do Business. For more information, visit http://ibm.co/PNo9Cb.
Session I presented at Lotusphere 2012 with IBM Champion and Business Partner, Carlos Casas focused on building strong communities for your Social Business efforts.
Buzzient Social CRM for Telecoms, featuring integration with Oracle, Salesforce, Zendesk, NetSuite and other apps. Business drivers include social customer service, ARPU improvement, etc.
Kann man mit Social CRM Geld verdienen? Erfahren Sie anhand von 17+1 Unternehmensbeispielen aus dem Geschaeftsalltag moegliche Ansaetze für Ihren persönlichen Geschaeftserfolg mit Social CRM.
Bwcon technologies and innovations for baden württemberg in dialog at ibm apr...Friedel Jonker
bwcon Technologies and Innovations for Baden Württemberg in Dialog at IBM, April 2012.
Social Collaboration & Social CRM in the Secure Cloud today IBM SmartCloud Engage with SUGARCRM Social CRM
Capgemini Social Media Management Attensity PresentationAttensity
Social media is all about creating a global network of real-time relationships with your business. In this complimentary webinar, Rohit Kapoor, Senior Director & Principal of Business Process Outsourcing at Capgemini, shares valuable insights, tools and strategies for using the latest developments in social media analytics and engagement.
How Businesses Use Web 2.0 and Social Media. Presentation by Charlie Kreitzberg and Anne Pauker Kreitzberg, Cognetics at CIO Summit, April 2009, Valley Forge, PA. www.cognetics.com
My pitch deck for a Homeland Security Fund, circa 2004. The objective was to bring early stage capital into the development of new technologies for homeland security and terrorism detection.
UNCLASSIFIED presentation of Buzzient social analytics use in monitoring of 2009 Iranian Election, Zynga Customer Engagement/Community Management Operations, and CRM Integration
Overlay of Buzzient Social CRM support for Siebel. Buzzient supports Siebel v7.8 through current versions, providing a social CRM solution for customers who haven't upgraded Siebel
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
State of ICS and IoT Cyber Threat Landscape Report 2024 preview
The Boeing Dreamliner crisis in the era of social media analytics | buzzient
1. The Boeing Dreamliner crisis in the era of Social Media Analytic... http://www.buzzient.com/blog/the-boeing-dreamliner-crisis-in-t...
Customer Login | Resource Center
Products Pricing Trials OEM Resources About Blog Search
Blog
The Boeing Dreamliner crisis in the era Start your Free Trial
of Social Media Analytics
January 18, 2013 Boeing is under siege right now. When the flagship new aircraft, the Recent Blog Posts
787, Boeing, Buzzient, Dreamliner, has been put on a global ground hold, you’ve got a problem.
The Boeing Dreamliner crisis in the era of Social Media
Dreamliner, Social When a new product with development and manufacturing costs expected to
Analytics
Media Analytics top $32 Billion is unable to fly because of the lithium batteries used (and not
Boeing is under siege right now. When the flagship new...
tbj the core design of the airframe), you’ve got a problem.
Read More »
No Comments
With all the technical problems at hand, it’s important for Boeing management to realize that they have Systems Integrators for Enterprise Social Media:
another problem: brand damage, impaired public confidence, and potential loyalty management/customer Drive-By Consulting or Long Term players?
relationship management leakage. Boeing is at risk of losing two degrees of customers: the airline fleets With every new wave of enterprise software technology
themselves as well as the end consumer. Fleets are re-evaluating their commitment to Boeing and in...
Read More »
considering airbus. Consumers are asking the question when they make reservation, “Am I flying on a
Boeing plane? If so, can I switch to another aircraft or another carrier?” Enterprise Software is Back and Sexy as Hell
For those of us brought up in the enterprise...
So, while working feverishly to fix the technical issues, it’s important for Boeing to pay attention to these Read More »
perception issues. One of the best ways for Boeing to quickly get a measure of consumer feedback is via
social media, as much of the discussion going on about the Dreamliner is taking place on these channels.
Tag Cloud
First of all, let’s examine the initial reaction to the problems:
adam metz Buzzient CRM
Customer Service Customer Support
echo chamber Enterprise Enterprise
Integration Entrepreneurship
Facebook Innovation District Instagram
Integration Interactive Intelligence Lead Generation
lessons learned Loyalty M&A Open Social
Enterprise Oracle Press Radian6 Retail
Salesforce.com sentiment Siebel siebel crm
Social CRM SocialCRM social
social enterprise
customer
applications Socialmedia Social
Media Social Media
Analytics social media
integration Social Media Management Social
Media Marketing Social Media Publishing social
media reach Social Media Tools social network analysis
Buzzient Social Analytics for Boeing
Techcrunch Technology Twitter workflow
The bad news started registering on the 6th of January as rumors began to leak out of battery problems.
On Monday the 7th of January, things took a significant negative turn with the battery fire at Boston Logan
Airport of the JAL flights.
Social CRM and the Enterprise
Adam Metz Enterprise Software Insider
In successive days one can observe bit of a recovery as expectations were that these problems were a
Oracle CRM Blog Paul Greenberg CRM
one-off. With the realization that these problems were occurring in multiple aircraft, social sentiment takes
a precipitous drop Jan 12th. Web Strategy by Jeremiah Xenophon Strategies
The tone of the sentiment is not the only characteristic worth noticing, but also the volume. One of the
reasons why companies are not prepared to deal effectively with social media with manual intervention is
that when there are social media crises, as sentiment drops, volume of posts/conversations increases. So,
1 of 4 1/18/13 12:20 PM
2. The Boeing Dreamliner crisis in the era of Social Media Analytic... http://www.buzzient.com/blog/the-boeing-dreamliner-crisis-in-t...
proof positive of the old adage that bad news spreads like wildfire. In the following volume chart from
Buzzient Enterprise, this increase in volume, and specifically negative volume is apparent:
Buzzient Volume and Sentiment Analysis of Boeing
A deeper look demonstrates the granularity of Buzzient’s analytics platform as one can see the specific
sentiment drop associated with the Dreamliner model vs. Boeing overall. This is an important capability for
companies suffering from social media crises, the ability to hone in not only on brand impact, but specific
product line impact. The former affects overall brand equity, but the latter can be immediately seen in
sales:
Buzzient analysis of Dreamliner Social Media Sentiment
In addition to analysis by product line, it’s also valuable to analyze social media impact by channel or by
2 of 4 1/18/13 12:20 PM
3. The Boeing Dreamliner crisis in the era of Social Media Analytic... http://www.buzzient.com/blog/the-boeing-dreamliner-crisis-in-t...
source. Why? It’s very common for a company experimenting with social media to focus on only one
channel. Some organizations put their resources behind Facebook, as this is the most visual analog for a
web page. Others staff the monitoring and analysis of Twitter, replicating the contact center/help desk
paradigm. What’s not often recognized is that the social media impact on a company, especially in case of
crisis, is not always equal across channel. For example:
Buzzient Social Media sentiment by source for Boeing
Here one can see varying differences in sentiment based on the source. Surprisingly, the most negative
source for Boeing is neither Facebook nor Twitter but RSS, i.e. blogs. As a result of the complexity of the
product and the topic, it’s highly likely that the most critical analyses and feedback on Boeing’s Dreamliner
debacle are taking place on aeronautical, financial, travel, and other aerospace focused blogs. This
granularity of source analysis is extremely important for Boeing to understand, so that any efforts to
counteract the negative impact can be focused on the most negative channel.
It’s unfortunate that Boeing has had to suffer these problems for such a revolutionary new platform.
However, it’s possible for other innovations to aid the company in their recovery. Social media analytics,
especially when provided with product and channel-level granularity is one of those innovations. We’ll keep
track at Buzzient of Boeing’s progress, and hopefully we’ll see a quick resolution to this crisis.
Post to Facebook
Post to
Add to LinkedIn
Twitter
Add to Google Bookmarks
1
1
Leave a Reply
You must be logged into post a comment.
Follow Us Contact Us
Buzzient, Inc.
34 Farnsworth Street, Fourth Floor
Boston, MA 02210
3 of 4 1/18/13 12:20 PM