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Buzzient data sheet_oracle_crm_ondemand_dec09
1.
Buzzient Enterprise™ Social Media
Integration for Oracle CRM On Demand Social Media Is Everywhere Twitter, YouTube, MySpace, Facebook, blogs, wikis, forums and your Social media is the own customer communities – people are sharing more content than new “word of mouth”. ever online. There’s no bigger source of honest, direct and outspoken opinion and community assistance than social media sites. Social media is global, real-time, uncontrollable and dynamic. And every company has to face the fact that customers are talking online. Maybe they’re discussing and solving a product issue you don’t even know about yet, or whether to buy from you or your competition. Social Media Impacts Sales and Support The world of social media is converging with established CRM. The People are talking primary value of this convergence is the identification, classification about your and support of new and existing customers. Sales 2.0 and Service 2.0 products online. are combining to create “Social CRM.” Are you capturing them as leads or As companies struggle to squeeze ROI out of technology investments, helping them solve CRM is re-emerging as a hub of relevance in lead generation and their problems? customer retention. Social media is a critical contributor to the effort. Integrate Social Media Data into CRM Workflows Buzzient Enterprise™ Social Media Integration and Analytics Buzzient integrates Platform automatically harvests, stores and analyzes content from the valuable social social web and seamlessly integrates it with Oracle CRM On Demand. media data to you Buzzient enables you to bring social media data and interaction into CRM system and your existing operational workflows. workflows. Drive increased sales by using Buzzient Enterprise to discover interest-oriented social media posts. The platform can take these and automatically create Leads in Oracle CRM On Demand where they follow your lead qualification workflow. Enhance customer service and satisfaction by using Buzzient Enterprise to uncover posts about issues, problems or dissatisfaction about your products. The platform can take these and automatically create Service Requests in Oracle CRM On Demand where they follow your support workflow. © 2009 Buzzient, Inc. Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
2.
Oracle CRM On
Demand Integration racle Buzzient is the only company providing integration with Oracle CRM On Demand so you can bring social media data into your CRM workflows. Buzzient automatically harvests, stores and analyzes social web content about your company, products, topics and competitors. Buzzient aggregates and delivers this social media data within Oracle CRM On in Demand. Discover leads, uncover issues . and problems and leverage community- community generated solutions from social media without having to use a separate application. Get valuable social media posts into lead qualification, customer service, solution approval, etc. workflows in Oracle CRM On Demand. Engage in conversations with authors using the mode they use and are comfortable with such as th Twitter, blog, forum, etc. without leaving leav Oracle CRM On Demand. Buzzient maintains history of your conversations in both Oracle CRM On Demand and the Buzzient platform. Whether selling or servicing, leverage social media knowledge and analytics about your customer from within Oracle CRM On Demand. Buzzient's transparent integration enables you to take Sales 2.0 and Service 2.0 to the next level. © 2009 Buzzient, Inc. Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
3.
The Buzzient Solution Buzzient
Enterprise is a comprehensive platform for integrating and Buzzient Enterprise analyzing social media. Buzzient automatically collects information does the collection, from a huge number of online sources in real time, analyzes the analysis and content based on your specifications and can integrate it with your integration work Oracle CRM On Demand system. for you. In a user friendly, Software-as-a-Service or on-premise package, you will receive an unmatched scope of functionality. Buzzient Enterprise offers these groundbreaking features: • Fully automated data collection from millions of online sources, including historical data • Monitoring of discussion boards and social networks such as Facebook and MySpace • Real-time analysis of Twitter conversations • Integration to enterprise applications. • Automatic Lead Creation • Automatic Service Request Creation • Extensive Analytics, Alarm and Notification Features • Internet, Mobile, and Wireless access Buzzient Enterprise helps to increase CRM effectiveness. It enables Buzzient, Inc. better lead generation, customer support and problem resolution – One Broadway, 14th Floor Cambridge, MA 02142 activities that directly affect the bottom line. Tel. 1.800.308.BUZZ Fax 617 475 6037 Please contact us for a demonstration or to learn more about Buzzient info@buzzient.com Enterprise integration to other Oracle Applications. www.buzzient.com © 2009 Buzzient, Inc. Oracle is a registered trademark of Oracle Corporation and/or its affiliates.
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