Is Agent or Agentless the best approach to monitoring devices and applications? The answer is both. Join us as we review the various approaches and solutions that Kaseya offers to handle this complex question and how they will be enhanced over the coming year. Presented by: Jeff Keyes, Product Marketing Manager & Scott Brackett, Product Manager

1. ABCs of Monitoring
Jeff Keyes
Scott Brackett

2. If you aren’t monitoring your systems, who
lets you know when something is down?
System Availability
• Number of people affected by outage increases
logarithmically with time
• Reduced downtime
• Downstream problems (related systems, etc.)
2

3. What will you do when capacity has been exceeded
(and how much downtime will that include and when
will it happen)?
Capacity & Performance Planning
– How do you know when you need better
hardware for your servers?
– How do you know if your routers are
keeping up?
Baseline & Trend
3

4. Who do you send to solve problems?
(Usually the most expensive guy)
Non Automated resolution
– Costly as one off action
– Reactive
– Unpredictable time investment
– Typically requires expensive resources
Automated resolution
– Predictable, repeatable, reliable
– Further reduces downtime
– One time investment available for
whole team
4

5. How do you really ensure that the
systems are “up?”
i.e Exchange services running, yet it
wasn’t sending email out
Quality of Service monitoring
– Ability to do synthetic transactions
– Send a test email and track roundtrip
– Database transactions
– Webpage queries

6. ABCs of Monitoring
1. Discover
2. Watch (i.e. monitor)
3. Remediate
4. Report & Trend

7. Discover
• Network
Discovery
(KND)
Integrated LAN
Watch + Domain
Watch
• KNM Discovery
Tool

8. Discovery Module

9. Watch (Monitor)
• Agent vs Agent-less
• Gateways = Probes
Devices
Devices
Devices
VSA Agent
(Server)
KNM 5.0
Devices
Devices
KNM Gate Devices
(Server) way

10. From Agent based…
Monitoring from the ‘inside  out’
• System Status – online vs. offline
• Application Changes
• Hardware Changes
• Agent Procedure Failures
• Critical Processes / Services
• Logs – Event Logs / App Logs

11. A Step Forward…
‘outside  in’
• Agentless Monitoring
o SNMP
o RPC/WMI
o SSH
o Telnet
o ICMP
o 45 monitor types
• Internal performance counters, processes, etc.
• Critical process / service (and includes ability to restart)
• Event logs (without storage of logs)
• Machine Consumables (memory, disk, cpu, network)
• Browser based, feature packed, easy to use…
• Action Lists for escalating notifications
• Monitors Windows, Linux, Cisco IOS and 20 other operating systems
• Quality of service monitoring
• Highly extensible

12. Remediate
• Automation is the key
• Revamped Agent Procedures
• Integrated Lua Scripting
• Integrated Service Desk procedures

13. A deeper look

14. Discovery Does …
• Probes networks to discover devices
– computers, printers, routers, etc
• Probes domains to discover
– computers, users, and contacts
• Deploys agents via network or domain
• Synchronizes domain user accounts

15. Ease of Discovering Devices

16. Discovery Probes
www.kaseya.com

17. Discovery Progress

18. Discovered Devices by Tiles
www.kaseya.com

19. Discovery Devices by Grid
www.kaseya.com

20. Sundsvall
Sweden is
famous for:
1. Backdrop for the latest Tom Clancy novel “Dead
or Alive”
“Three weeks ago, the Orrhogen Clinic in Sundsvall burned to
the ground with the managing director inside. Something
else: Sundsvall is only about seventy-five miles north of
Söderhamn. If Brian and Dominic hadn’t shown up, it’s a safe
bet Rolf the mechanic would be dead right now. Okay, so the
Emir has the surgery, spends a few days recuperating, then
leaves.”
2. The minds behind Intellipool now part of Kaseya
and builders of Kaseya Network Monitor

21. What’s New Since Last May?
• June – INM became
• March - rolled out Service Desk
integration with an add-on module
• Present - heads down on both KNM 5.0
functionality and VSA integration

22. Top 10 List
Why You Should Care About
“WYSCAKNMF0”
Kaseya Network Monitor version 5.0

23. Number 1
• User Interface: better / new /
improved / enhanced / cool...
– Intuitive tree view of topology
– Simple
– Navigate
– “Awesomebar”

24. KNM 5.0 User Interface

25. Number 2
Scalability
– From 2,000 objects and 20,000 monitors
– To 10,000+ objects and 100,000 monitors!
1:5

26. Number 3
Integration with the VSA
– Single Sign On
– Organizations
– Networks
– Assets
– Service Desk API
– Scopes filtering is chained with KNM filter
– KNM sends devices to VSA for ID; VSA returns
as assets
– Gateways can be deployed by agents

27. www.kaseya.com

28. Number 4
Native VMWare Monitor
– No Host resident agents
– Native VMWare API

29. Number 5
Native CIM Monitor
– No Host resident agents
– Monitor operational state and health of
key system components: fans, PSU,
controllers …
– CIM used in many standard such as
the Storage Networking Industry
Association's SIM-S standard
– Come see in the lab
– Knowing when your fan stops - priceless

30. Number 6
SNMP
– New implementation
– Written by Kaseya from ground up
– Intuitive MIB browser
– Copy and paste OID’s!
– Support for v1, v2c and v3
– Removes the complexity
– Easy as 1, 2, 3

31. SNMP Monitor in 3 Steps
1
2
3

32. Number 7
Freemiums – “free as in yum”
Currently 5 object igniters
1. Ping
2. Router
3. Syslog
4. Webserver
5. IIS

33. Number 8
More Monitoring Features
– Powershell
• Powershell over WinRM, exposed to the Lua
scripting library
• Exec any powershell statement; returned
value to manipulate
– Biggest mbox, users locked out
– Kaseya invests in providing ready to use
Lua content

34. Number 9
Other Important Points
• Filtering – powerful search capability for instance, o/s,
asset tag, etc
• Tags – free form descriptors
– Searchable
• Geographic tags for mappping
– Lattitude/longitude can be stored as tag
• V4 migration
– No reconfiguration; settings, statistics and toplists
converted
.

35. Number 10
• In your hands in July
• Standalone version will continue
• Integration WILL continue

36. KNM Futures
• Deeper VSA integration
• Netflow, xFlow, JFlow
• PDF reports
• Failover gateways
• Gateway concentrator
• KNM Lua Tools
• Lua script repository
• Online MIB browser

37. Monitoring Going Forward
• Common Alert Mechanism
– States, events, logs,
– Correlation
– Different schedules
• Log Removal
– Free up VSA
– Non SQL storage like RRD
• Augmented Quick Monitors
– Extend current model (alert>>event set)
– Include discovered devices – from tile view
– Suggested monitors on discovery classification

38. Next Steps
Documentation: users guide, quickstart guide, webinar demo,
http://help.kaseya.com/WebHelp/EN/KNM/4010000/
Register for a 30 day free trial
http://www.kaseya.com/features/network-monitor.aspx
Community forum – Network Monitor
http://community.kaseya.com/xsp/f/159.aspx
Kaseya Education
http://lms.kaseya.com/kedu/
Monitoring TechJam
http://community.kaseya.com/resources/m/techjams/72195.aspx
Questions, comments, suggestions: scott.brackett@kaseya.com