THE 5 PHASES
OF A PROJECT
TURNAROUND
Your projects will go through crisis
anyway, so go and deal with it




PMI Project Zone Congress - Frankfurt
Tuesday, March 19th, 2013


Torsten J. Koerting
@TorstenKoerting
Torsten J. Koerting
Twitter: @TorstenKoerting
www.torstenkoerting.com
www.projectyzer.com
XING: www.xing.com/profile/Torsten_Koerting
Mail: torsten.koerting@gmail.com
Tel.: +49(0) 172 372 3759
PROJECTS

 DO
FAIL
STUTTGART 21
ELB PHILHARMONIE
TOLL COLLECT
CHANNEL CROSSING
BERLIN BRANDENBURG
DREAMLINER
YOUR PROJECT ?
DO NOT LOOK FOR
   PATTERNS
EVERY 3RD PROJECT FAILS




© GPM Studie 2006
DUE TO VARIOUS REASONS




© GPM Studie 2006
BOTTOM LINE ...

It’s all about the START
Good stuff, as you cant change that
Once your are in the project

It’s all about the PEOPLE
Good stuff, so lets focus on them
and our self

It’s all about the COMPLEXITY
Good stuff, lets reduce it and learn
how to manage crisis along the way
✗
A GIVE
      N
THE VISION
SCOPE
To write a unique BOOK,
with innovative IDEAS and CONTENT,
remarkable APPROACHES,

TARGET AUDIENCE
for SENIOR Project managers
and the ones to become one,

PURPOSE
to manage and be successful in
Turn Around Projects,
to position our self in the market place
and to have less projects failures.
Wenn Projekte kopfstehen und klassisches
Projektmanagement versagt




Roger Dannenhauer, Torsten J. Koerting, Michael Merkwitza
www.TURNAROUNDPM.com
START WITH WHY !
              Why
              You need to deal with
              TurnAround’s, Crisis and
              potential failures all the
              time !
              Get ready and be prepared

              How
              The tools and approaches
              that I think are relevant
              and appropriate to deal
              with it


              What
              What exactly you need to
              do in your specific
              situation is totally
              up to YOU
TURN AROUND & CRISIS
A DEFINITION
A Project or
a major Deliverable that
in a specific point in time
might or will have
a severe slippage
in Time to deliver,
on Money spent
or in Quality achieved.
WHEN IS IT
A TURN AROUND
OR A CRISIS ?
HERE ?
HERE ?
OR HERE ?
THE 5 PHASES OF
A TURN AROUND

    Sustain

                          Recognize



Transform                   Analyze

              Stabilize
AND WHY
SHOULD YOU CARE ?
A) a TA can be small or BIG


B) small TA’s in a row


C) TA’s could become huge waves


D) TA’s could multiply across hierarchies
YOU
CONSTANTLY
  HAVE TO
 DEAL WITH
   TURN
  AROUNDS
‚Hope is not a method !‘
   Gordon R. Sullivan
#IMPULSES
to be able to deal with a TurnAround
THE 5 PHASES OF
A TURN AROUND

    Sustain

                          Recognize



Transform                   Analyze

              Stabilize
PHASE 1
RECOGNIZE




   Running well, Early Warning Signs, Sensing,
  Focus, Motivation, Excuses, Symptoms, Ironie,
 Euphory, No real Progress, Settled State, Green
                     or Yellow
EARLY WARNING SIGNS
EARLY WARNING SIGNS
FOCUS ON THE
ROOT CAUSE
NOT THE SYMPTOM


           ✗


       ✓
THE 5 PHASES OF
A TURN AROUND

    Sustain

                          Recognize



Transform                   Analyze

              Stabilize
PHASE 2
ANALYZE & QUICK WINS




  Influence from the Outside, Increased Activity, Fear,
       Keep Calm and Keep Calm and Keep Calm,
  Understand your Project & Beast, Analyze and apply
Measures, Establish Core Team and plan your TurnAround
KNOW YOUR PROJECT
WWW.TURNAROUNDPM.COM/PROJECT-SQUARE/
MIND-SET

                                                                          e
             borati
                    ve            focused                        P reserv
     colla                                                        intere
                                                                         sts

PROJECTOFFER         PEOPLE (INTERN & EXTERN)                    TARGET AUDIENCES


                            Lots of                                 Traveler
                                                                               s
     Aiport                   led peop
                                       le
                         skil
                                            External
                                            partners
                                                                      Local
                                                                             ts
     $$$
                     KEY RESOURCES                                   residen


                             Land                                     Various
                                                                     Interest
           13
   June 20                             C onstruc
                                                 tion                groups
                                           supply

DAMAGE                                 BENEFIT
                                                                     Shorter
   Damage                 Noise                                     transitio
            d                                              ort                n
                                                      rp
    habitat                                 3 vs 1 ai
KNOW YOUR BEAST
                          Aaro
                              n  J.  S
                                      henh
                                          ar




             ov   Dvir
         D
KNOW YOUR BEAST
                             Technology
                                         Super-high-tech

                                         High-tech

                                         Medium-tech

                                         Low-tech
           Array System Assembly                           Novelty
Complexity
                          Derivative
                                              PlatformBreakthrough
                          Regular

                  Fast/competitive                         Aaro
                                                               n J.
    Dvir                                                              She
Dov                                                                      nha
                                                                            r
                     Time-critical

                             Blitz
                                 Pace
CONSTANTLY ANALYZE
LEARN TO ASK
THE RIGHT QUESTIONS
QUICK WINS



             ✓


       ✗
THE 5 PHASES OF
A TURN AROUND

    Sustain

                          Recognize



Transform                   Analyze

              Stabilize
PHASE 3
STABILIZE




  Hope and Spirit of optimism, Trust and Relationship
Building, Norming, Scope / Time / Quality Adjustements
 set, New Plan and new Approach, Consistent Project
             Management without excuses
KNOW YOUR PEERS




•    Impulse Key Question
•    YOU – in the middle
•    Bubble – Stakeholder Group or Person
•    Size of Bubble – Size of Group
•    Distance – Importance of Group / Person
•    # of Lines – Intensiveness of Communication
•       or - Bad or Good Relationship
... AND YOUR
 STAKEHOLDERS
Influencing




                Supportive
BEST FIT




•    Team Member
•    Key Resource (Yes / No)       Adjust         Identify
•    Activities / Responsibilities
•    Deliverables                        Iterate
•    Efforts (4 weeks / 3 month)
•    Vendor
•    Contract Situation                   Validate
PROCESSES THAT FIT
YOUR PURPOSE AND NOT
THEIR DUTY


     ✗
           ✗
            +
           −
ENJOY
THE TIPPING POINT


                        It will get
                   better from now on




   It will never
   feel as good
THE 5 PHASES OF
A TURN AROUND

    Sustain

                          Recognize



Transform                   Analyze

              Stabilize
PHASE 4
TRANSFORM




Cooking with Gas, Focus on Outcome and Project Target,
Small Adjustments, People Focused, Mind-Set Change,
  Strong Communication, Sense of Achievement, Self
                    Responsibility
ENGAGE WITH YOUR
PEOPLE
INTERACTION ROOM
PHASE 5
SUSTAIN




           TurnAround achieved, Proudness,
Self-Confidence, Making sure to not run into the same
Pitfalls again, Lessons Learned, retain Knowledge and
            Mind-Set , establish Systematic
IT‘S ALL ABOUT PEOPLE


         Cooperation




  Learnings       Structure
‚Consistent Project Management
 without excuses !‘
   Torsten J. Koerting
START WITH WHY !
              Why
              You need to deal with
              TurnAround’s, Crisis and
              potential failures all the
              time !
              Get ready and be prepared

              How
              The tools and approaches
              that I think are relevant
              and appropriate to deal
              with it


              What
              What exactly you need to
              do in your specific
              situation is totally
              up to YOU
PROTOTYPING PROCESS ...



  Learn             Build




          Measure
IN TA SITUATIONS IT
COULD LOOK LIKE THIS ...


   Apply             Sense




           Reflect
‚If you are going through hell,
 keep on going !‘
   Winston Churchill
GET ENGAGED



            5. Impuls-Workshop
            12th and 13th April 2013
            www.TurnAroundPM.com
            www.TurnAroundHUB.com




… and become a Co-Author
BUSINESS CARD
T   Template Project Square
B   Book raffle
C   Call me

… and you will receive further
information from time to time.




                          YOU
THANK YOU

JOIN OUR COMMUNITY
ENGAGE
GET INVOLVED
SHARE IDEAS
BECOME A CO-AUTHOR

WWW.TURNAROUNDPM.COM
WWW.TURNAROUNDHUB.COM
?
QUESTIONS
Picture Credits
•    Dreamliner - http://www.flickr.com/photos/jnsabino/759303928/
•    Dreamliner2 - http://www.flickr.com/photos/kentaroiemoto/6888463206/
•    Suttgart21 - http://www.flickr.com/photos/schockwellenreiter/5768610893/
•    Elbphilarmonie - http://www.flickr.com/photos/katjato/7840532620/
•    TollCollect - http://www.flickr.com/photos/internationaltransportforum/7135653915/
•    ChannelCrossing - http://www.flickr.com/photos/87079797@N02/8009685958/
•    BER - http://www.flickr.com/photos/captain_die/8066311249/
•    Pattern - http://www.flickr.com/photos/scarygami/5620339694/
•    Gordon R. Sullivan - www.ausa.org - Executive Leadership
•    Early Warning Sign - http://www.flickr.com/photos/hugosimmelink/2252095723/
•    Storm - http://www.flickr.com/photos/84346589@N00/3947024319/
•    Simon Sinek - www.ted.com
•    Aepfel - http://www.flickr.com/photos/laserrush123/6041628205/
•    Churchill - http://www.flickr.com/photos/cstm-mstc/3082707918/
•    Churchill2 - http://www.flickr.com/photos/jesterg42/462264627/

The 5 Phases of a Project TurnAround - How to rescue troubled projects

  • 1.
    THE 5 PHASES OFA PROJECT TURNAROUND Your projects will go through crisis anyway, so go and deal with it PMI Project Zone Congress - Frankfurt Tuesday, March 19th, 2013 Torsten J. Koerting @TorstenKoerting
  • 2.
    Torsten J. Koerting Twitter:@TorstenKoerting www.torstenkoerting.com www.projectyzer.com XING: www.xing.com/profile/Torsten_Koerting Mail: torsten.koerting@gmail.com Tel.: +49(0) 172 372 3759
  • 4.
  • 5.
  • 6.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
    DO NOT LOOKFOR PATTERNS
  • 13.
    EVERY 3RD PROJECTFAILS © GPM Studie 2006
  • 14.
    DUE TO VARIOUSREASONS © GPM Studie 2006
  • 15.
    BOTTOM LINE ... It’sall about the START Good stuff, as you cant change that Once your are in the project It’s all about the PEOPLE Good stuff, so lets focus on them and our self It’s all about the COMPLEXITY Good stuff, lets reduce it and learn how to manage crisis along the way
  • 16.
  • 17.
    THE VISION SCOPE To writea unique BOOK, with innovative IDEAS and CONTENT, remarkable APPROACHES, TARGET AUDIENCE for SENIOR Project managers and the ones to become one, PURPOSE to manage and be successful in Turn Around Projects, to position our self in the market place and to have less projects failures.
  • 18.
    Wenn Projekte kopfstehenund klassisches Projektmanagement versagt Roger Dannenhauer, Torsten J. Koerting, Michael Merkwitza www.TURNAROUNDPM.com
  • 19.
    START WITH WHY! Why You need to deal with TurnAround’s, Crisis and potential failures all the time ! Get ready and be prepared How The tools and approaches that I think are relevant and appropriate to deal with it What What exactly you need to do in your specific situation is totally up to YOU
  • 20.
    TURN AROUND &CRISIS A DEFINITION A Project or a major Deliverable that in a specific point in time might or will have a severe slippage in Time to deliver, on Money spent or in Quality achieved.
  • 21.
    WHEN IS IT ATURN AROUND OR A CRISIS ?
  • 22.
  • 23.
  • 24.
  • 25.
    THE 5 PHASESOF A TURN AROUND Sustain Recognize Transform Analyze Stabilize
  • 26.
    AND WHY SHOULD YOUCARE ? A) a TA can be small or BIG B) small TA’s in a row C) TA’s could become huge waves D) TA’s could multiply across hierarchies
  • 27.
    YOU CONSTANTLY HAVETO DEAL WITH TURN AROUNDS
  • 28.
    ‚Hope is nota method !‘ Gordon R. Sullivan
  • 29.
    #IMPULSES to be ableto deal with a TurnAround
  • 30.
    THE 5 PHASESOF A TURN AROUND Sustain Recognize Transform Analyze Stabilize
  • 31.
    PHASE 1 RECOGNIZE Running well, Early Warning Signs, Sensing, Focus, Motivation, Excuses, Symptoms, Ironie, Euphory, No real Progress, Settled State, Green or Yellow
  • 32.
  • 33.
  • 34.
    FOCUS ON THE ROOTCAUSE NOT THE SYMPTOM ✗ ✓
  • 35.
    THE 5 PHASESOF A TURN AROUND Sustain Recognize Transform Analyze Stabilize
  • 36.
    PHASE 2 ANALYZE &QUICK WINS Influence from the Outside, Increased Activity, Fear, Keep Calm and Keep Calm and Keep Calm, Understand your Project & Beast, Analyze and apply Measures, Establish Core Team and plan your TurnAround
  • 37.
  • 38.
  • 39.
    MIND-SET e borati ve focused P reserv colla intere sts PROJECTOFFER PEOPLE (INTERN & EXTERN) TARGET AUDIENCES Lots of Traveler s Aiport led peop le skil External partners Local ts $$$ KEY RESOURCES residen Land Various Interest 13 June 20 C onstruc tion groups supply DAMAGE BENEFIT Shorter Damage Noise transitio d ort n rp habitat 3 vs 1 ai
  • 40.
    KNOW YOUR BEAST Aaro n  J.  S henh ar ov   Dvir D
  • 41.
    KNOW YOUR BEAST Technology Super-high-tech High-tech Medium-tech Low-tech Array System Assembly Novelty Complexity Derivative PlatformBreakthrough Regular Fast/competitive Aaro n J. Dvir She Dov nha r Time-critical Blitz Pace
  • 42.
  • 43.
    LEARN TO ASK THERIGHT QUESTIONS
  • 44.
    QUICK WINS ✓ ✗
  • 45.
    THE 5 PHASESOF A TURN AROUND Sustain Recognize Transform Analyze Stabilize
  • 46.
    PHASE 3 STABILIZE Hope and Spirit of optimism, Trust and Relationship Building, Norming, Scope / Time / Quality Adjustements set, New Plan and new Approach, Consistent Project Management without excuses
  • 47.
    KNOW YOUR PEERS •  Impulse Key Question •  YOU – in the middle •  Bubble – Stakeholder Group or Person •  Size of Bubble – Size of Group •  Distance – Importance of Group / Person •  # of Lines – Intensiveness of Communication •  or - Bad or Good Relationship
  • 48.
    ... AND YOUR STAKEHOLDERS Influencing Supportive
  • 49.
    BEST FIT •  Team Member •  Key Resource (Yes / No) Adjust Identify •  Activities / Responsibilities •  Deliverables Iterate •  Efforts (4 weeks / 3 month) •  Vendor •  Contract Situation Validate
  • 50.
    PROCESSES THAT FIT YOURPURPOSE AND NOT THEIR DUTY ✗  ✗ +  −
  • 51.
    ENJOY THE TIPPING POINT It will get better from now on It will never feel as good
  • 52.
    THE 5 PHASESOF A TURN AROUND Sustain Recognize Transform Analyze Stabilize
  • 53.
    PHASE 4 TRANSFORM Cooking withGas, Focus on Outcome and Project Target, Small Adjustments, People Focused, Mind-Set Change, Strong Communication, Sense of Achievement, Self Responsibility
  • 54.
  • 55.
  • 56.
    PHASE 5 SUSTAIN TurnAround achieved, Proudness, Self-Confidence, Making sure to not run into the same Pitfalls again, Lessons Learned, retain Knowledge and Mind-Set , establish Systematic
  • 57.
    IT‘S ALL ABOUTPEOPLE Cooperation Learnings Structure
  • 58.
    ‚Consistent Project Management without excuses !‘ Torsten J. Koerting
  • 59.
    START WITH WHY! Why You need to deal with TurnAround’s, Crisis and potential failures all the time ! Get ready and be prepared How The tools and approaches that I think are relevant and appropriate to deal with it What What exactly you need to do in your specific situation is totally up to YOU
  • 60.
    PROTOTYPING PROCESS ... Learn Build Measure
  • 61.
    IN TA SITUATIONSIT COULD LOOK LIKE THIS ... Apply Sense Reflect
  • 62.
    ‚If you aregoing through hell, keep on going !‘ Winston Churchill
  • 63.
    GET ENGAGED 5. Impuls-Workshop 12th and 13th April 2013 www.TurnAroundPM.com www.TurnAroundHUB.com … and become a Co-Author
  • 64.
    BUSINESS CARD T Template Project Square B Book raffle C Call me … and you will receive further information from time to time. YOU
  • 65.
    THANK YOU JOIN OURCOMMUNITY ENGAGE GET INVOLVED SHARE IDEAS BECOME A CO-AUTHOR WWW.TURNAROUNDPM.COM WWW.TURNAROUNDHUB.COM
  • 66.
  • 67.
    Picture Credits •  Dreamliner - http://www.flickr.com/photos/jnsabino/759303928/ •  Dreamliner2 - http://www.flickr.com/photos/kentaroiemoto/6888463206/ •  Suttgart21 - http://www.flickr.com/photos/schockwellenreiter/5768610893/ •  Elbphilarmonie - http://www.flickr.com/photos/katjato/7840532620/ •  TollCollect - http://www.flickr.com/photos/internationaltransportforum/7135653915/ •  ChannelCrossing - http://www.flickr.com/photos/87079797@N02/8009685958/ •  BER - http://www.flickr.com/photos/captain_die/8066311249/ •  Pattern - http://www.flickr.com/photos/scarygami/5620339694/ •  Gordon R. Sullivan - www.ausa.org - Executive Leadership •  Early Warning Sign - http://www.flickr.com/photos/hugosimmelink/2252095723/ •  Storm - http://www.flickr.com/photos/84346589@N00/3947024319/ •  Simon Sinek - www.ted.com •  Aepfel - http://www.flickr.com/photos/laserrush123/6041628205/ •  Churchill - http://www.flickr.com/photos/cstm-mstc/3082707918/ •  Churchill2 - http://www.flickr.com/photos/jesterg42/462264627/