The document discusses five major challenges in enterprise architecture (EA) that can be addressed using real-time metrics, focusing on areas such as application usage, availability, and customer satisfaction. It emphasizes the importance of integrating qualitative and quantitative data to enhance insights and outlines steps for creating effective metrics. Additionally, it mentions LeanIX's options for metric implementation and integration, including a free edition with limited data points.

1. THE 5 BIGGEST EA CHALLENGES
SOLVED WITH REAL-TIME METRICS
Dominik Rose, LeanIX

2. Modern Enterprise Architecture needs to provide new
answers
2
Agile
Microservices Dev-­‐Ops
EA
How
do
users
like
the
new
feature
in
my
Application?
Will
the
backend
be
able
to
handle
the
user
increase?
Which
areas
of
the
Application
are
error
prone?

3. 3
”Through
2017,
90%
of
the
information
assets
from
big
data
analytics
efforts
will
be
siloed and
unleveragable.”
Source:
How
to
be
agile
with
business
analytics,
Gartner
2015.

4. 4
LeanIX Metrics takes Enterprise Architecture to the
next level

5. The 5 biggest EA challenges solved with real-time
metrics
5
Understanding availability of applications
1
2
3
4
5
Understanding interface transactions
Understanding application usage
Integrating customer service data
Visualizing IT costs in business context

6. 6
Understanding application usage

7. Do you know the hot spots of your Application
Portfolio?
7

8. First glance: How many users are using your
application?
8

9. Second glance: # of users increasing, but interaction of
single user is decreasing
9

10. Qualitative
Information
Quantitative
Information
Enrich metrics with qualitative information to get the
full picture
10

11. LeanIX Survey allows you to regularly conduct an
Application Health Check
11

12. User satisfaction score decreased heavily during
onboarding of new countries
12

13. Some ideas where to get the data from
13
Application
Usage
Application
Health

14. 14
Understanding availability of applications

15. Which applications pose a serious technical risk to
your business?
15

16. Go beyond expiring vendor lifecycles to get a
real-time view on operational risk
16

17. Some ideas where to get the data from
17
Application
Events
Application
Health

18. 18
Understanding interface transactions

19. Do you understand what data are exchanged amongst
your applications, and when?
19

20. Example
20

21. Some ideas where to get the data from
21
Monitoring
tools
Middleware

22. 22
Integrating customer service data

23. Are you investing sufficient resources to make your
users happy?
23

24. Example – how is the engagement for a certain user
group?
24

25. Some ideas where to get the data from
25
Service
Desk
Information
User
Satisfaction

26. 26
Vizualizing IT costs in business context

27. How does the cost of IT support change over time?
27

28. Good news – we managed to cut support and run costs
dramatically
28

29. Some ideas where to get the data from
29
IT
Costs

30. 30
The four steps how to create your metric

31. The four steps to create your metric
31
Link to fact sheet
1
2
3
4
Create the chart
Identify the source
View at fact sheet or in reporting

32. 1. Identify the source
32
Metrics
REST
API: SDKs
available
in:

33. 2. Create the chart
33

34. 3. Link to fact sheet
34

35. 4. View at fact sheet or in reporting
35

36. FAQ
36
• Why should I import operational metrics into my EAM tool?
Operational metrics are typically available in expert tools. Our goal is not to replace these tools, but
aggregate the information for everyone in the right business context.
• Is there a free edition?
Yes. All LeanIX customers can use up to 3 Measurements w/ 5000 data points each and 6 months
data storage for free.
• What are the costs if I want more?
For 900 € per month, you can use up to 2000 measurements w/ unlimited data points. Your data
will be stored permanently.
• Are there pre-build integrations available?
We do have pre-build integrations, e.g. for pingdom. We are happy to discuss further options –
please contact us directly.
• How can I access the SDK?
See https://github.com/leanix/leanix-metrics-sdk-java. Other programming languages are available
on demand.

37. Get started now!
37
https://www.leanix.net/en/download/whitepaper-­‐metricshttps://www.youtube.com/watch?v=o2OsQ-­‐jfl2M

38. 38
with speakers from …
3. LeanIX EA Connect Day
à http://berlin2016.leanix.net
6th Oct 2016 - Zalando Innovation Lab, Mollstrasse 1, Berlin