What's up, what's down and what's next with customers, marketplaces and cultures - a full rundown of the macrotrends, customer metatrends, fast-changing shifts and how to lead through these changes by Wikibrands
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The 2018 State of Customer Zeitgeist
1. THE 2018 STATE OF
CUSTOMER ZEITGEIST
WHAT’S UP, WHAT’S DOWN AND WHAT’S NEXT WITH CUSTOMER MARKETS & CULTURE
2. PURPOSE: MAP OUT WHAT
INFLUENCES ARE SHIFTING IN
CUSTOMERS’ WORLDS
MACROTRENDS - socioeconomic, cultural top-of-the-chain drivers
CUSTOMER METATRENDS - key guiding , longer-term customer influences
SHIFTS - factors that may swing up widely over the next 1-3 years
LEADERSHIP - how these changes can be best managed in the future
3. WHEN WE SAY CUSTOMER, WE ALSO MEAN:
CONSUMER, USER, DONOR, CITIZEN, CLIENT,
STAKEHOLDER, FAN…
4. THE 2018 STATE OF
CUSTOMER ZEITGEIST
FULL COVERAGE OF THE CUSTOMER-FACING UNIVERSE
Customer
Outreach &
Community
Customer
Engagement &
Influencers
Customer
Trends &
Insight
Customer
Service
Customer
Experience
Traditional &
New Media
Marketing
Technology
Advertising &
Design
Communications
& PR
Marketing
Customer-first
Culture
Analytics &
Measurement
Product &
Service
Innovation
E-CommerceSales
15. WE CONNECT THE FUTURE DOTS
KEYNOTES
WORKSHOPS
EXECUTIVE BRIEFINGS
BRAND CONTENT
INDUSTRY AUDIT
BESPOKE RESEARCH
FULL IMMERSION
CONSULTING
16. TO ENQUIRE ON
THE CUSTOMER ZEITGEIST
www.wiki-brands.com
Sean Moffitt
Managing Director
sean@wiki-brands.com
@wikibrands
And take the survey:
https://www.surveymonkey.com/r/customerzeitgeist