This document provides information about an upcoming presentation titled "Testing in the Year 2020: The Erosion of Governance, Management, and Excellence" to be given by Byron Glick of American Family Insurance and Jithesh Ramachandran of Infosys. The presentation will discuss how factors like Agile, DevOps, and Lean Startup approaches are changing traditional views of testing governance, management, and excellence. It will also explore skills needed for testing teams to be successful in this changing environment, such as alignment, agility, partnership, and change leadership abilities.

1.
T13
Test
Management
10/5/17
13:30
Testing
in
the
Year
2020:
The
Erosion
of
Governance,
Management,
and
Excellence
Presented
by:
Byron
Glick,
American
Family
Insurance
Jithesh
Ramachandran,
Infosys
American
Family
Insurance
Brought
to
you
by:
350
Corporate
Way,
Suite
400,
Orange
Park,
FL
32073
888-­‐-­‐-­‐268-­‐-­‐-­‐8770
·∙·∙
904-­‐-­‐-­‐278-­‐-­‐-­‐0524
-­‐
info@techwell.com
-­‐
http://www.starwest.techwell.com/

2.
Byron
Glick
American
Family
Insurance
At
American
Family
Insurance
Byron
Glick
is
part
of
the
I/S
quality
engineering
team,
delivering
software
quality
assurance,
people
advantages,
and
practice
transformation.
His
passion
is
helping
technologists
deliver
greater
value
to
their
organizations
and
constituents.
Byron
led
the
first
campus-­‐wide
ISP
for
the
University
of
Wisconsin-­‐Madison
and
the
first
EDI
commercial
platform
for
Digital
Equipment
Corporation.
His
leadership
has
enhanced
the
effectiveness
of
technology
for
Boeing,
ToysRUs,
General
Motors,
Nielsen,
and
others.
Jithesh
Ramachandran
Infosys
At
American
Family
Insurance
Byron
Glick
is
part
of
the
I/S
quality
engineering
team,
delivering
software
quality
assurance,
people
advantages,
and
practice
transformation.
His
passion
is
helping
technologists
deliver
greater
value
to
their
organizations
and
constituents.
Byron
led
the
first
campus-­‐wide
ISP
for
the
University
of
Wisconsin-­‐Madison
and
the
first
EDI
commercial
platform
for
Digital
Equipment
Corporation.
His
leadership
has
enhanced
the
effectiveness
of
technology
for
Boeing,
ToysRUs,
General
Motors,
Nielsen,
and
others.

3. 1
Tes$ng
in
the
Year
2020:
The
Erosion
of
Governance,
Management,
and
Excellence
StarWest
2017
0
“The
Beginning
of
Wisdom
is
the
Defini:on
of
Terms.”
Socrates
Words
in
Context
–
Excellence
1
Where
and
When?
West
Point
1959
First
Use
of
Center
of
Excellence

4. 2
Words
in
Context
–
Governance
2
Who
and
When?
Plato
~415b.c.
Sydney
Low
1911
Words
in
Context
–
Management
3
Who
and
What?
Fredrick
Winslow
Taylor
1911
Handling
Horses
&
Housekeeping

5. 3
What’s
it
Mean?
4
“Words
have
no
power
to
impress
the
mind
without
the
exquisite
horror
of
their
reality”
–
Edgar
Allen
Poe
Linear,
Sequen:al
Processes
Hierarchical
Organiza:ons
Focuses
on:
• The
Data
of
Tes:ng
– Coverage
– Defect
Counts
• Tes:ng
Enabled
Controls
– Project
Gates
– Go-­‐Live
• Tes:ng
as
Theater
– Calendar
Driven
Tes:ng
– CYA
5

6. 4
So
What’s
Changing?
6
Then
Now
Some
of
the
Change
Drivers
• Agile
– 2003
Introduc:on
– 2008
–
Over
half
of
company
had
one
year
or
less
experience
– 2015
–
Over
half
had
3
or
more
years
experience
• DevOps
– 2008
Introduc:on
as
a
concept
– 2016
–
74%
Adop:ng
(devops.com)
• Lean
Start
Up
– 2008
–
Eric
Reis
7

7. 5
Bots
Amplifying
Human
Poten$al
8
– Sensory
Percep:on
– Learning,
Correla:on
and
Reasoning
– Data
Compu:ng
What’s
it
Mean?
9
Parallel,
Itera:ve
Processes
Networked
Organiza:ons

8. 6
Addi$onal
Focus
Areas
For
Tes$ng
10
Determinis:c
Tes:ng
Non-­‐Determinis:c
Quality
• Sensory
Percep:ons
• Learning,
Correla:on
and
Reasoning
• Data
Compu:ng
What
That
Change
of
Focus
Looks
Like
• The
Meaning
of
Test
Results
– Risk
– Produc:on
Predic:ons
– Development
Process
Improvements
• Tes:ng
Enabled
Decisions
– Quan:fied
Risk
– Produc:on
Insight
– Development
Prac:ce
Support
• Tes:ng
as
Development
– Wri:ng
Code
– Learning
for
the
Organiza:on
(Experimenta:on)
11

9. 7
How
Do
We
Get
Ready?
Build
Skill
Sets
for:
• Alignment
• Agility
• Partnership
• Change
Leadership
12
Skills
to
Add
to
the
Toolbox:
Alignment
13
Aligned
Ac:on
Idea
Outcome
Bias
for
Ac:on
• Sense
of
Urgency
• Task
Know-­‐How
Change
Sensi:vity
• Recognize
Deltas
• Judge
Impact
Role
Clarity
• Understand
Expecta:ons
• Input/Output
Awareness
Incen:ve
Alignment
• What’s
In
It
For
Me
• What’s
In
It
For
You

10. 8
Skills
to
Add
to
the
Toolbox:
Agility
14
Flexibility
Crea:vity
Sustainability
Agility
• Context
Switching
• Third
Way
• Beat
the
Box
• Ask
a
Ques:on
• Take
the
Leap
• Exercise
• Repurpose
• Absurdity
• Take
the
Leap
• Next
Next
Thing
• Repeat
or
Not
• Welcome
to
Earth
• All
In
the
Family
Skills
to
Add
to
the
Toolbox:
Partnership
15
Diversity
&
Inclusion
Partnership
Discussion
Purpose
Power
• Self
Awareness
• Understanding
Other
• Valuing
Difference
• Insider/Outsider
• Ac:ve
Listening
• Nego:a:on
• Conflict
Management
• SPLICe
• Planning
• Metrics
• Repor:ng
• Systems
Thinking
• Strategy
• Mo:va:on

11. 9
Skills
to
Add
to
the
Toolbox:
Change
Leadership
16
Need
for
Change
Benefits
of
Change
Visionaries
Architects
Editors
Managers
Implementers
Sees
Tomorrow’s
Success
• Vision
• Faith
• Passion
for
Change
• Voice
of
Customer
Creates
First
Path
to
Future
Success
• Systems
Thinking
• Synthesis
• Crea:ve
Pragma:sm
• Suppor:ve
Skep:cism
Balance
Benefits
with
Ease
of
Org.
Uptake
• Change
Management
• Systems
Thinking
• Detailed
Analysis
• Ver:cal
Agility
Leads
the
Execu:on
of
Change
• People
Management
• Project
Management
• Performance
Mgmt.
• Voice
of
the
Employee
Makes
Change
Happen
by
Working
Differently
• Task
Exper:se
• Focus
• Team
Work
• Detail
Orienta:on
17

12. 10
Contact
Info
Byron
Glick
American
Family
Insurance
bglick
@amfam.com
Byron.glick@delsyncatalysts.com
Jitesh
Ramachandran
Infosys
Jitesht@infosys.com
18