The document contains testimonials from clients and colleagues of Desta Denzel praising her work at Paychex. Clients commented that Desta provided exceptional customer service, was efficient and attentive to detail, and went above and beyond to assist with payroll setup and changes. Colleagues noted Desta's strong work ethic, ability to handle difficult clients calmly, and dedication to ensuring clients receive outstanding service.

1. Testimonials from Clients
for Desta Denzel
I would like to compliment Paychex for the exceptional service provided to
our firm by Desta Denzel. She has assisted me with setting up 5 client
payrolls in the last two months. Not only has she been efficient with a strong
attention to detail, but she has done it with professionalism and a kind and
courteous manner. I have thoroughly enjoyed working with her. She has
gone above and beyond the call of duty with regards to changes and time
sensitive matters. In a time when customer service is the difference between
service providers, Paychex has chosen an Implementation Specialist that has
confirmed our choice to choose Paychex.
–Carol Thompson at Perry, Hay, Galgas, Russell & Webber, LLP
Desta and I have been working together on my account for a few short
months. In this time, she has made me feel so welcome. She goes over the top
to help and make sure I understand everything and it’s all made so simple. I
was a previous customer of ADP —and my frustrations with Customer
Service were endless. I love that I have one main contact with Desta, and
that she actually calls me instead of having an automated reminder. Thank
you for making one thing easier in running my business.
–Lisa Meli, Owner of FunFlicks Outdoor Movies
Desta, I appreciate everything you did for us. You were able to handle every
request I threw your way, without exception. Many, many, thanks. It’s been a
real treat to work with you.
–Natalie Lawrence, Finance & H.R. Specialist at TekVation, LLC
Desta, thank you for handling my account. You did a great job and were
always there when I needed you. I always felt you were glad to take my call,
even though I knew you were busy with other matters.
–Sheila McCombs, Owner of Jorgensen’s Cabinets
Desta, I have to say, I’m absolutely thrilled to be leaving ADP. Our new
bank may not be any better—time will tell, but at least I know our payroll
piece is going to work better with your help.
–Debbie Brown, Executive Director at Santa Barbra School of Squash
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2. Thanks a lot for our help with the set-up and initial operation of our payroll
process. You have been a great help and I hope our Payroll Specialist with
continue the same excellent service for us.
–John Rodrigo, Group Financial Controller at Adslot Ltd
Thank you Desta for your time—it’s why I think Paychex is so great and I
recommend you highly to my clients!
–Jennifer Arrache, CPA at The Arrache Group, Inc.
Testimonials from Management & Colleages
for Desta Denzel
On October 7th, 2011, I set a record at the Paychex branch in Ventura by
completing the conversion of a 375-employee payroll account mid-year to
our small business platform.
Desta, you did a terrific job with this record setting (large) payroll. I
really appreciate your passion for doing quality work no matter what
the importance… a very special personality trait.
–Jack VanEtten, Branch Manager at Paychex in Ventura, CA
I have to agree with Jack. Desta, I am so impressed with your
attention to detail, determination, and the calm aura that pervades
your work—even in a crunch such as the one experienced getting this
huge and important client going and off to a strong start. I’m so glad
to have you on our team!
–Pam Vocke, Branch Manager at Paychex in Ventura, CA
Desta, now I know how someone so new to the Implementation Specialist
position managed to get 8 survey cards in a single month. Your personal
attention to your clients and this kind of extra effort to communicate, make
sure they’re settled and thank them for their business takes customer service
to a higher level. We can all take a lesson from you on working to build
great client relationships. Thank you so much.
–Pam Vocke, Branch Manager at Paychex in Ventura, CA
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3. I have never, even close, have had someone do such an outstanding job. I
mean everyone is good, but seriously Desta, you came though when I needed
you most… Desta truly and honestly went above and beyond x100 and did
the undoable. I really mean it.
–Ryan Joshua, Sales Consultant at Paychex in Ventura, CA
I am proud that Desta volunteered to stay late and come in early to set-up a
client that was promised an 8:00AM call. Those kind of Herculean efforts
are what sets us apart from other branches and makes THIS team true
partners.
–Krista Pina, Implementation Supervisor at Paychex in Ventura, CA
I heard Desta dealing with an angry client yesterday and it was masterful
how she handled it. I was like, ‘Wow!’ That’s the way to calm a client EVEN
if the client doesn’t want to be calmed.
–Rudy Ruiz, Implementation Specialist at Paychex
Desta, this is a perfect example of escalating something to the right people
to make a change, to make a difference. Even if nothing comes of it, you put
a spotlight on a potential issue for our valued clients, looking out for their
best interests as well as Paychex’s. Great job, Desta.
–Krista Pina, Implementation Supervisor at Paychex in Ventura, CA
Desta, you continue to impress our clients and staff. You make a great
partner and service provider.
–Jack VanEtten, Branch Manager at Paychex in Ventura, CA
Desta, thank you for your hard work, dedication and professionalism.
–Krista Pina, Implementation Supervisor at Paychex in Ventura, CA
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