2. The objective of this presentation:
● The importance of improving QMS - departmental working procedures.
The goal is to determine how to communicate information concerning the
quality management system processes and the effectiveness of the QMS.
An effective QMS improves our lives
creator of benefits by maximizing value added
products / services and increase customer
satisfaction.
3. I could tell you that we are the best, the most reliable, the most professional,
but so tells everyone. And it is good to talk well about us.
It is good that the world knows us, appreciates, respects us, visit us and
continue to return again and again. Then we are recommended to people's
relatives, friends and acquaintances.
For all this we are all responsible. The way we are perceived by the people,
the way we know how to "make friends"; to relate and develop this
partnership. Respect is earned, and once won must be kept and maintained
permanently.
It is up to each of us to make tomorrow more beautiful than today.
It is up to each of us to make the story to go on ...It is up to each of us to make the story to go on ...
It was first the story ... the story of Mobexpert
4. "The Quality of products / services offered to customers
is determined by the experiences they had with the
company.
We are the ones who can make some memorable
experiences to customers. "
Motto:
5. Specific Approach Quality Management starting from its functions:
P
DC
Plan → Do → Control →
Act
Quality planningQuality
improvement
Organizing activities
related to Quality
Coordinating activities
related to Quality
Maintenance and
Quality control
Quality Assurance
A
6. Mobexpert - "Positively influence our lives. Ours
and our customers. "
How exactly? By providing quality products and services!
●
QUALITY - the decisive factor for any organization present
on the market ; subject to continuous improvement process!
exists only in relation to customer needs;
Is according to demands;
Performance at a fair price;
everything must be well done by the first time and every time ("zero
defects");
the work without errors is the cheapest way to improve quality
everything must be well done by the first time and every time ("zero
defects");
everything must be well done by the first time and every time ("zero
defects");
8. Total Quality Concept
=
Commitment and Involvement
Permanent mobilization of all members of the organization to improve the quality
of products / services în order to meet customer needs in terms of profitability.
The fundamental principle of TQ - "Quality first"
Values of Total Quality culture:
- The customer has absolute priority - because of him we exist and can develop;
- Customer Satisfaction is more important than any indicator;
- Teamwork and cooperation are essential!
- Internal client (each of us is being both customer and supplier) is important;
- Long-term improving is preferable to short-term orientation;
- Finding solutions, not the guilty one;
- Involvement of all staff.
9. We live in the LIABILITY
century
The image of a company, its identity have become of fundamental importance today. An organization must
show transparency and fairness; to produce only a quality product is not enough anymore.
We do have more increasingly sensitive customers, who are becoming more critical when it comes to
investments intended to do.
There is a new type of consumer with high expectations and extremely circumspect.
But what are ultimately the responsibility we have in the company?
A long-term customer partnership aimed at supporting its optimal solution that meets
his expectations BENEFITS:
● Positioning the company to a higher level in society;
● A better image/more visibility for the company;
● Consumer loyalty to the company and its products / services;
● Significant contribution to building business excellence.
10. „Good is never perfect is only for a short time. We will become
better with every day, just by improving the quality of our work”.
The key factor in quality assurance. Before quality product - quality employees.
* Must be competent considerable implication on quality of service;
* They must be willing to exploit their full capacity;
* Must have team spirit; to agree to cooperate;
* Quality improvement should become a state of mind.
11. Mobexpert does not just sell
products / services, but the
entire customer experience.
It depends on us how we will
remain in their memory.
