2. Don W.
A "Super" Planview support situation
I would like to recognize Michelle Dear for her outstanding
help with National Grid's BusinessObjects upgrade last night. I
can't think of a better choice of words—she has the "stick to it
till the customer is set" attitude. Please realize that you have a
"rare find" in this very hectic world.
3. Dick Tusia, Sr. Vice President, Customer Services
As you can see from Ben S.’s e-mail, we have turned the corner at
Ceridian. This was no small feat to get this situation turned around.
I would like to thank the following folks who went above and
beyond multiple times to ensure success at Ceridian.
Redacted.
Michelle Dear for jumping in and taking the lead on working
through all the open Ceridian issues.
You have all proven once again what makes PlanView the great
company it is.
4. Rob B., Info Tech
I wanted to drop you a line to let you know how much we
appreciated the attention we received from Michelle
concerning our ScoreBoard issues. The amount of effort she
extended us to get us up a running on ScoreBoard should be
commended!
5. Anthony M.
I'm writing to express my pleasure with a recent
BusinessObjects support issue that Michelle Dear helped us
out with. She was very pleasant, professional, and patient
with me while walking me through a configuration problem
where I have little expertise. She showed a thorough
knowledge of the application, and was very prompt in her
dealings with us.
Michelle's an obvious asset to your team, and I appreciate her
efforts very much. Should we have future issues, I hope I'm
fortunate enough to work with her on finding a solution.
6. Darius Sitzman, Business Intelligence Analyst
Michelle, I just wanted to say a big "THANK YOU" from Jason
and I. The guys at Keybank were ready to write a check today
if we showed them that we handle Earned Value robustly
(which we do). Thanks to you rallying and setting up the
demo server with minutes notice, we were able to score a
slam-dunk on the demo. Thanks so much, we couldn't have
done it without you!
7. Carol H.
Michelle is an invaluable asset to your organization. I have had
the pleasure of attending several Planview online training
classes for BusinessObjects lead by Michelle as well as having
received outstanding customer service from her. She was very
helpful, professional, and knowledgeable, and handled my
issue in a more than timely manner. She acknowledged my
sense of urgency and responded with the same level of
urgency.
I truly appreciate Michelle and her efforts to resolve this issue
as well as the excellent training I have received from her on-
line courses. I look forward to working with her in the future.
8. Bill B.
Not for nothing but Michelle Dear is awesome - feel free to
pass this along to the proper folks.
9. Dear Michelle,
Thank you very much for the personal effort you put forth in
communicating and, ultimately, resolution. Had it not been
for you, I don't believe we would have reached resolution so
soon. Your help was certainly recognized and appreciated.
Shannon E.
11. Axel G.
I just wanted to let you know that we greatly appreciate all of
the support that you've given us. The Planview training
session is now going full speed ahead with all of your help.
What are we going to do without you ;-)
Again, many thanks to you.
12. Dwayne C., Info Tech
While I cannot speak for the company, I just wanted to drop
you a line and say thank you for all the time and hard work
you have put in helping us resolve our Scoreboard/Datamart
issues. I know we still have a few problems but I wanted you
to know that your perseverance and attitude have been
outstanding.
13. Lenore C.
I wanted to tell you what a marvelous job Michelle did with
the recent series of 4 Business Object classes. I am brand new
to the Business Objects side of Planview and the way the
materials was presented made it very understandable.
The fact that she included live demonstration screen shots in
the presentation made the reference materials very useful to
go back to and I wish all Planview instructors included
information at that level. Also—the way she handles
questions is so professional and welcoming. She is a true
delight to work with.
