1. the
all too often ignored
needs of
Window and Door Dealerships

2. Window and Door Dealerships
have always had a great need for
helpful resources

3. It is an industry saturated with
competition

4. and Dealers are squeezed in the middle

5. customer manufacturer
D
E
A
L
E
R
and Dealers are squeezed in the middle

6. After a 20 year struggle

7. After a 20 year struggle
Hundreds of thousands spent

8. After a 20 year struggle
Hundreds of thousands spent
And many failed attempts at using
systems in our own dealerships

9. After a 20 year struggle
Hundreds of thousands spent
And many failed attempts at using
systems in our own dealerships
We decided…

10. The only way you can help solve the problems
of an industry,

11. The only way you can help solve the problems
of an industry,
is by knowing specifically what they are

12. So instead of looking outside for an
answer

13. We partnered with dealers all over
the nation to develop a solution
inside of dealerships

14. And after a decade of their feedback

15. And after a decade of their feedback
Here are the problems we found every
one of them face:

16. “Dealerships are
complex machines”
1.

17. There are MULTIPLE jobs going on at once

18. moving through MULTIPLE stages
There are MULTIPLE jobs going on at once

19. moving through MULTIPLE stages
with MULTIPLE people working on
them
There are MULTIPLE jobs going on at once

20. …and all that work has to be done as
EFFICIENTLY as possible

21. If that isn’t enough to juggle,

22. just ONE incorrect or missed piece of
information can cost…

23. THOUSAND$’ in mistakes.

24. Success is not about your product,

25. Success is not about your product,
it’s about your PROCESS.

26. Success is not about your product,
it’s about your PROCESS.
find out what we
built to help

27. 2.

28. redundant entries =
WASTED AND

29. lost information =
CUSTOMER FRUSTRATION

30. multiple people + multiple
locations of information =
MULTIPLE MISTAKES

31. WHY IS THIS SO IMPORTANT?...
Microsoft’s State of Global Customer Service Report asked 5,000 people,

32. “What is the most important aspect of a
good customer service experience?”

33. getting my issue resolved in
a SINGLE interaction (no
matter the length of time)
“What is the most important aspect of a
good customer service experience?”
36%

34. a KNOWLEDGEABLE
customer service
representative to help me
“What is the most important aspect of a
good customer service experience?”
39%

35. “Do you have higher expectations for customer service
today than you had one year ago?”
AND THE TIMES, THEY ARE-A-CHANGING

36. YES
“Do you have higher expectations for customer service
today than you had one year ago?”
59%
AND THE TIMES, THEY ARE-A-CHANGING

37. The reality is your customers expect…

38. quick, informed, and accurate answers

39. quick, informed, and accurate answers

40. quick, informed, and accurate answers

41. and if you can’t provide that...
quick, informed, and accurate answers

42. They will take their project to a
different dealership.

43. Scattered Information
Most dealerships are unable to efficiently
resolve customer issues due to:

44. Scattered Information
Answers Stuck in Folders
Most dealerships are unable to efficiently
resolve customer issues due to:

45. Scattered Information
Answers Stuck in Folders
Located 6+ Clicks Away
Most dealerships are unable to efficiently
resolve customer issues due to:

46. “mistakes WERE made”

47. “mistakes WERE made”
“I hear that you’re angry. I
don’t know where your file is,
who ordered the wrong
windows, why they were
delivered late and also the
wrong size, when we will fix
the problem, and if it was our
fault or not, but I assure you,
we have our best guys on it “

48. Know the W’s of your Customers’
details instantly
Who’s
Where’s
Why’s
When’s

49. Know the W’s of your Customers’
details instantly
In One Click

50. Know the W’s of your Customers’
details instantly
In One Click
Click clickity-clack on “in one
click” to find out how

51. “It’s hard work to get new customers3.

52. “It’s hard work to get new customers
it’s even harder work to keep them”
3.

53. Every dealership knows referrals and return
customers are vital to success

54. and when you don’t service the ones you have well

55. and when you don’t service the ones you have well
you lose all that business.

56. Yet, resources and attention remain focused
on sales

57. and developing an outstanding service department

58. and developing an outstanding service department
is put on the back burner

59. A lot of promises are made:

60. A lot of promises are made:
“We take pride in taking care of your needs from the
beginning of your window and door project through its
lifetime”

61. But are not always kept:

62. But are not always kept:
“It took them 5 days to schedule my window repair, 3
weeks to get out here, and when they arrived they didn’t
have the right parts and had to RESCHEDULE!”

63. Even when the problem is entirely a
manufacturer error

64. your door is the one knocked
Mr.
Dealer

65. your door is the one knocked
when something goes wrong
Mr.
Dealer

66. and your company is the one

67. and your company is the one
that gets the negative review.
“Mr. Dealer’s Custom Window and Doors”
“Mr. Manufacturer”

68. We know you care about your
Customers’ Satisfaction

69. But many dealerships can’t afford the
attention, time, and staff it would require to
thoroughly manage:

70. INSPECTIONS

71. INSPECTIONS
LOCATING ORIGINAL ORDERS

72. INSPECTIONS
LOCATING ORIGINAL ORDERS
ORDERING NEW PARTS

73. INSPECTIONS
LOCATING ORIGINAL ORDERS
ORDERING NEW PARTS
WARRANTY SEARCH

74. INSPECTIONS
LOCATING ORIGINAL ORDERS
ORDERING NEW PARTS
WARRANTY SEARCH
SCHEDULING SERVICE

75. INSPECTIONS
LOCATING ORIGINAL ORDERS
ORDERING NEW PARTS
WARRANTY SEARCH
SCHEDULING SERVICE
TRACKING REIMBURSEMENTS

76. and with all these complications,
services get lost.

77. unfortunately,
so do your customers.

78. We can help change that.

79. Staff turnover in small business =4.

80. Staff turnover in small business =
BIG problems
4.

81. Having a constantly
underperforming
employee is a challenge

82. But when an employee leaves,
their knowledge and experience
leave with them.

83. 2x
Losing an employee
is estimated to cost up to
twice their annual salary

84. Lost ProductivityThis is due to:

85. This is due to: Customer Service and Errors

86. This is due to: Training Cost

87. Employee turnover happens.

88. Employee turnover happens.
Be prepared for when it does.

89. Make sure the staff’s
knowledge, communications,
and history of work

90. are fully secure, organized, and
accessible.

91. Use a documented,
straightforward, user-friendly
workflow.

92. So wherever a job is left off,

93. So wherever a job is left off,
a new or current employee can
pick it right up.

94. Greatly diminish the cost of turnover.
Click on the bus to see how.

95. “We don’t use reports,5.

96. GOBBLE
DEGOOK
“We don’t use reports,
because what’s reported isn’t useful”
5.

97. Most dealerships have data
stored in separate areas

98. Which makes it difficult to examine the
real-time performance of your business.

99. Accounting provides profit and loss
reports

100. But doesn’t provide what the reasons
are for profit

101. or where the unseen causes of loss are.

102. Without insight, hidden issues

103. Without insight, hidden issues
hold significant problems.

104. Reports are a powerful tool that can reveal

105. Reports are a powerful tool that can reveal
what is helping
you succeed

106. and how you can improve on what is
not.

107. Most reports fail to matter because they
are not:
Accurate
Applicable
Automatic

108. So we decided to change that
with custom reporting, using your data.

109. Whatever you need to see
Whenever you schedule to see it
i.e.

110. Sales for the previous week
Monday 8 am
For example:

111. Services older than 30 days
Tuesday 1 pm

112. Jobs in warehouse older than 2 weeks
Wednesday 10 am

113. How many error jobs last month, sorted by
salesperson
1st of Every Month

114. When you are focused on managing
your company

115. You need useful interruptions
that expose what areas need your
attention the most.

116. Click the bulb to shed light on your
company’s operations.

117. “I’ve got to hand it to you guys, this system is just
so impressive.You guys obviously know what
you’re doing. I never imagined it could be so
tailored to all the specific things we have to get
done. It covers everything!”
-VP of a W&D dealership in NY

118. With a community built of dealers,
the broader the conversation:

119. With a community built of dealers,
the broader the conversation:
the better the system becomes.

120. PATH | WD is the only system that
was built to adjust as the industry
changes

121. Learn how ONE custom built
tool can transform

122. the ENTIRE
performance of your dealership

123. the ENTIRE
performance of your dealership.com