1. As a business owner, you need payment for your goods or services. When payments are late or
ignored, it creates a large burden upon your business. Proactive Collection Service LLC is a local,
nationwide collection agency that has the expertise and services to recover your delinquent
accounts. We specialize in both the collection of commercial business debts and consumer debts
with proven results.
One of the most important attributes most business owners and operations managers look for in a
collection agency is effectiveness. Our intense focus on ethics and compliance enables us to
maintain an exceptional level of performance.
When considering what agency fits your needs, bigger does not always equate to better. Hiring a
collection agency is hiring a business partner. Large agencies do not always have the time to
service the needs of their clients and frequently have contingency fees that are non negotiable.
PCS distinguishes and prides itself on partnering with successful businesses who appreciate a
dependable recovery strategy that is individually designed to meet their needs.
The recovery percentages our clients enjoy are derived from our personal approach to the Client
– Agency relationship. Whether your business is a corporate account or a small business you
can count on a professional recovery solution that is tailored to your industry.
While some collection agencies specialize themselves in medical, credit card, automotive debts
etc., Proactive Collection Service is able to mirror your business model and accounts receivable
policy regardless of your industry. We become a seamless extension of your business.
Each account assigned to us is handled promptly, professionally and in accordance with the Fair
Debt Collection Practices Act. The goal is not to create an adversary with your former customer.
We assume the role of mediator and are able to coach the individual toward many creative
payment solutions designed to recover your money.
Your business has legitimate receivables to collect and you need a professional debt collection
agency that is licensed and bonded to do it properly while protecting your reputation.
Please contact us today for an evaluation.

2. What our clients are saying:
Since 1907
Crouchley Plumbing Co., Inc.
8717 N Lombard St., Portland, Oregon 97203 Phone:(503) 286-4431 Fax:(503) 286-4432
I really appreciate the way Don Provonsha at Proactive Collection Service LLC takes
care of business. He is always courteous & very helpful. He has done a great job of
collecting on our past due accounts. I wish more service industry people were like him.
I highly recommend Proactive Collection Service, LLC.
Joanne DuBois
Office Manager
Crouchley Plumbing Co., Inc.

3. To whom it may concern:
We are pleased to express our satisfaction with the standard of service
offered by the qualified and efficient team of Proactive Collection
Service. We have been very pleased with the expeditious collection of
our past-due customers.
Don Provonsha has been providing service for Smart Wireless for over 10
years and has shown how passionate he is about his job and has
delivered high level of professional service. Pro Active provides
dynamic, professional and high quality collection services. Proactive
has been able to recoup large amounts of past due balances that other
services were unable to collect in a timely manner.
We would recommend Proactive Collection Services as an agency that
establishes long term client focused relationships where honestly,
enthusiasm and integrity are paramount. The professionalism and
eagerness that has been exhibited by Don Provonsha is exemplary and we
look forward to doing continued business with Proactive Collection
Service.
George Kalomiris
President | Smart Wireless
Fortunately, I do not have many bills go to collections, but each and every time, Don has been able to
collect. As a health care provider, it is very important to me to maintain my professional reputation, and I
hate sending bills to collections. Never once has anyone complained to me about their interaction with
Proactive Collection Service. I have also spoken with Don in person and have found him to be kind,
knowledgeable, and professional. I have recommended his service to others in health care, and they have
also been pleased. Recommended!
Donna Stewart
Licensed Acupuncturist
Peninsula Family Acupuncture

4. Proactive Collections has improved my bottom-line. Don is kind and courteous with my
patients. He takes the awkwardness out of making sure people pay for services rendered
in good faith. I’ve had patients return after paying an overdue account. Definitely worth
it! I used to let unpaid balances go…not anymore. -TH, WDC
Tracy L. Hackett, DOM, L.Ac.
Doctor of Oriental Medicine (FL)
Licensed Acupuncturist (DC/FL)
NCCAOM Dipl. OM
DAOM (candidate)
Eastern Holistic Arts, PLLC
Waterfront Center
1010 Wisconsin Ave., NW
Suite 280
Washington, DC 20007
202.651.0884
“I strongly recommend partnering with PCS for collections. I have worked with PCS for 3+ years,
and they have collected on 100% of my accounts. As important, PCS truly partnered with my
business to fully understand the business issue and finances, before starting the collections
path.”
Randy Koch
ARM Insight, Inc.
CEO

5. James R Edwards DDS
Lombard Dental Images
Portland OR
I would like to recommend Proactive Collection Service to anyone who needs a
professional collection service. We have been using Proactive since 2006. Proactive
took accounts from our previous agency that were not being dealt with and closed them
with results. I have a really good working relationship with Don. He is always available
to answer questions and concerns. Don is professional, helpful, knowledgeable and gets
results.
Teri Schlueter
Office Manager
September 1, 2014
To Whom It May Concern:
Our Company would like to recommend Proactive Collection Service. The
Company practices professional, quick, and excellent skills in all of our
Company’s collection needs. The Company was easy to work with and
Was a great help in retrieving a lot of old debt.
Jan Long
Controller

6. We have worked with Proactive Collections for a few years now. When we first starting
working with them we were also working with another collection agency and dividing up
the accounts between the two companies. After working with Don for a few months and
receiving first class service we decided to terminate our relationship with the other
collection company and use Proactive for all of our accounts. Proactive increased our
collection recovery by almost 100%! Don has a very unique way of dealing with people
and getting them to like him, respect him, and understand his point of view. Proactive is
very professional, knowledgeable, and they are incredibly good at what they do! I
currently use Proactive for all of my companies and I would highly recommend them to
anyone in need of collection services. You will not be disappointed!
Best Regards,
Melissa Manley
Intrinsic Marketing, LLC

7. I am writing this letter to recommend the services of Proactive Collection Service, LLC.
We've been working with them for almost 2 years (since May 2014), the agency-
especially Don Provonsha has been offering effective, efficient and prompt collection
services. The account turnover rate is good. The collection fee is reasonable as well.
Bang
Sandy Dental Clinic PC

8. March 2, 2016
To Whom It Concerns:
In 2013 Intrinsic Marketing LLC selected Proactive Collection Service LLC to provide collection
services for our company.
We are very pleased with the service they have provided. Don Provonsha of Proactive Service
LLC handles our account with outstanding professionalism and provides prompt attention to the
clients we turn over for collection. Proactive Service LLC is in contact with us on a regular
monthly basis inquiring of potential new clients pending collection turnover. Proactive
Collection Service LLC has an extremely high debt collection recovery rate.
Intrinsic Marketing LLC would highly recommend Proactive Collection Services LLC to any
company looking for a highly qualified collection service company.
Sincerely,
Lois White
Lois White
Billing Manager
INTRINSIC MARKETING, LLC
Intrinsic Marketing, LLC
12042 SE Sunnyside Rd
Suite #599
Clackamas, OR 97015
503-284-2490

9. May 14th
, 2016
Barry M. Maletzky, M.D.
45 Eagle Crest Drive, Condo Unit #415
Lake Oswego, OR 97035
wldflr@comcast.net
To whomever it may concern:
Our mental health clinic has been employing Proactive Collection Service for a number
of years. Thus far, they have collected 100& due to us on delinquent accounts.
I have found their services to be both professional yet courteous and we have had no
complaints from any of our clients referred to Proactive. In addition, they have been not only
effective in their collection efforts but have proven to be efficient as well. They have responded
with promptness and a keen understanding of each client’s circumstances and needs.
We have been quite pleased with their operations and have no hesitation in recommending
them to you for collection services.
Barry Maletzky, M.D.