Be consistent in how you act at work and outside of work. Work harder than others by putting in more practice rather than just time. Involve others through asking questions to understand perspectives without judgment. Have freedom to learn from mistakes and successes while working for the benefit of customers. Share credit with others and hire the best people because the goal is not personal glory. Think strategically for innovation rather than just handling transactions. Have a clear purpose and vision that you work towards even if the exact path is unclear, keeping resources aligned. Communicate openly, directly, timely and honestly with appreciation for human spirit.

2. - be
grounded
in who you are
and how you act.
Act the same whether at
work, home or play.

3. – work harder than others. Put in
more reps, not necessarily time.

4. – ask questions, seek to understand,
involve others, engage others, and
don’t judge.

5. – freedom to
choose, to make
mistakes, to
learn, to try
again, to
succeed, and to
own it.

6. – all actions are for
the benefit of the
customer. Gives the
foundation for rationalization of work, and
keeps out scope creep and non-value
activities.

7. – share the limelight & success.
Hire the best people, because
it’s not about you.

8. – get out of the weeds. Use strategic
thinking vs just transactions, innovate.

9. – have a purpose, know the target, align
resources, you may not know the exact path yet,
but always work towards the vision.

10. – be open, direct, timely, and honest.

11. – smile, have some fun, be appreciative
and believe in the human spirit.