We are defining the culture of ZapStitch as a set of Values. These values are behaviors and skills that are valued in fellow employees.

1. ZAPSTITCH CULTURE
(an evolving document)

2. Why Define Culture?
As Tony Hsieh says - “If you get the
culture right, most of the other stuff
will happen naturally on its own”

3. Culture – a set of Values
- These values are behaviors and skills that are valued in
fellow employees.
- These are the reasons we bring people onto the team.
- These are reasons we let them go and the reasons we
promote/reward.

4. Our Values
1. Positive and Transparent Communication
2. Create WoW experience. Everywhere
3. Pursue Learning and Growth
4. Freedom and Accountability
5. Work Smart. Seek high Performance
6. Selfless and Best Judgment about ZapStitch

5. Positive and Transparent Communication
• You approach things in a positive and optimistic way.
• You focus on listening than responding.
• You communicate with 100% transparency and to the
point.
• You take the approach that everything is a hypothesis
• You don’t criticize or condemn team members, customers
or anyone.

6. Create WoW experience. Everywhere
• You do something that's above and beyond what's
expected.
• You deliver WOW with both service and experience in
every possible opportunity.
• You seek to WOW our customers, our co-workers, our
business partners, our investors and more importantly,
YOURSELF.

7. Pursue Learning and Growth
• You treat every decision, situation, activity as a learning.
• You are conscious of your current state and continuously
pursue to grow to the next state
• You make tough decisions without agonizing. You constantly
seek to get out of your comfort zone.
• You seek to understand our strategy, market, customers, and
the entire ecosystem.
• You imagine everyone at ZapStitch is someone you learn from
and give back to.

8. Freedom and Accountability
• You do something wrong than ask permission. Or, rather,
you do something right and not need permission to do it.
• You are responsible to complete a job on time (as planned
earlier).
• You break it, you own it.
• You don’t blame for lack of time, people, resources
• You own the rewards of doing something right and the
consequences of doing something wrong

9. Work Smart. Seek High Performance
• You Identify root causes and go beyond treating
symptoms.
• You exhibit bias-to-action and avoid analysis-paralysis
• You challenge prevailing assumptions and older wisdom.
• You suggest and execute new and simple solutions to
hard problems.

10. Selfless and Best Judgment
• You don’t attach your “self” to your ideas, thoughts,
suggestions
• You choose what’s best for ZapStitch - rather than best for
yourself or your group