Toni Belanger has over 20 years of experience in medical office management. She is seeking a new position as an office manager. She has extensive experience in front and back office tasks, including supervising staff, scheduling, billing and collections, and ensuring regulatory compliance. She also has international experience providing medical assistance during a mission trip to Ethiopia.

1. TONI BELANGER
7829 Woodcreek Way,
Sachse, Texas 75048
Cell: 704-728-9367
belanger.toni@gmail.com
February 8, 2015
RE: Office Manager
Dear Hiring Manager,
Thank you for considering my application for the office Manager position. My name is Toni Belanger, and I have
worked in the medical field for over 20 years with most of it being an office manager of some sort. I have done both “front
office” and “back office” tasks. At times, I have also functioned as a medical assistant,doing basic casting,stitch removal,
staple removal, shot administration, etc. I take tremendous pride in my work, and I don’t like to leave any details left
unattended. In my most recent position as Medical Office Manager for Craig C. Callewart MD, I was responsible for
supervising,hiring, firing, and training of all employees as well as completing and discussing performance evaluations. I
ordered supplies for the office and food for lunches. I scheduled all surgeries, obtained pre-certification of all testing and
surgery, and was his administrative assistant. I provided and taught excellent customer service and compliance with all
government rules and regulations. I am well-versed in medical terminology and insurances (HMO, PPO, POS, and Medicare
& Medicaid), and I have experience with Centricity, electronic RX, and Microsoft programs. Prior to that position, I have
owned my own business which was a bakery in North Carolina. I brought that experience to my recent position with Dr.
Callewart, and I made his practice more efficient and successfulthrough improvements in workflow, detail-oriented process
changes,and focus on customer satisfaction. Within 6 months,his practice profit increased with simple improvements in
billing/collecting and precertification. His practice actually merged with my husband’s group and due to corporate policy I
could no longer work for him.
My husband &I went on a 3 week medical mission trip to Ethiopia last year. This was one of the most fulfilling
things I have ever done.He has gone every year, this was my first year going. While there, I functioned as his PA, scrub
tech, photographer,physicaltherapist, nurse, pharmacist, and radiology tech. This has further enriched my perspective and
experience in health care. I plan to go again this year in May for charity.
I moved to Texas with my family in 2010 from North Carolina. My husband,Ted, is an orthopedic spine surgeon,
and he was offered a position at the prestigious Texas Back Institute. It has been the best move of our lives. Our daughter
Lauren, 19, is in college at the University of Alabama, and son Dash, 22, married and is stationed at Nellis Air Force base in
Las Vegas. I am so proud of them.
Thank you for considering my application. I believe I am a strong candidate for the position,and I am eager to
answer any questions you may have about me or my background.
With regards,
Toni Belanger

2. Toni Belanger Resume, Page 2
TONI BELANGER
7829 Woodcreek Way Phone: 704.728.9367
Sachse, TX 75048 Email: belanger.toni@gmail.com
ME D IC AL OFFIC E R MANAG E R
A reliable and high caliber Office Manager who is capable of wearing many hats and juggling multiple priorities
simultaneously; who not only has substantial management experience at a senior level, but also possesses a
competitive spirit along with a strong desire to succeed, exceed goals, and maximize opportunities. An expert at
continuously improving procedures and outcomes by constantly evaluating the work being undertaken and looking
for ways to make things more efficient. Is highly motivated, technologically-adept and very knowledgeable in all
aspects of office management. On top of this, is eager to learn new material, skills, and ways to improve.
Right now wants to join an ambitious company that is looking to recruit an Office Manager with enthusiasm and
motivation needed to ensure the smooth running of their office.
AREAS OF EXPERTISE
 ICD9 and CPT Coding
 Team Building
 Collections
 Appeal Letters
 Staff Supervision
 HIPPA Compliance
 OSHA Compliance
 Problem Solving
 Surgery & Test Scheduling
 Multi-phone line
 Precertification / Verification
 Outlook Calendar
 Microsoft Word
 Strategic Planning
 Front/BackOffice Operations
 Centricity / EMR / eMDs
 Policy & Procedures
 Hiring and Training
 Patient Scheduling
 Customer Service
 Safety and Security
KEY COMPETENCIES AND SKILLS
Managerial
Ability to understand strategic business requirements.
Aptitude for directing, motivating and developing teams.
Ability to manage multiple assignments and projects independently and simultaneously.
Taking prompt, decisive and corrective action to rectify any short comings.
Anticipating potential problems & initiating corrective actions to avoid them.
Improving operational efficiency.
Empowering employees to do their part.
Professional
Dedicated to the job with a strong drive to succeed and a can-do attitude.
Strong listening and questioning skills.
Solid understanding of computer networking principles.
Ability to spot issues and opportunities before others.
Strong work ethic; self-starter; results orientated.
Able to handle sensitive and confidential situations.
Providing direction and guidance to all office staff.
Personal
Acting with the highest ethical standards, and always treating others fairly & with respect.
An approachable & professional manner.
Know your limits and seek assistance when needed.
Willing to be accountable, liable, & answerable for actions & decisions.
A hands on manager able to lead by example.

3. Toni Belanger Resume, Page 3
PROFESSIONAL EXPERIENCE
SWISSOB-GYN., DALLAS, TEXAS 2014 – PRESENT
MEDICAL OFFICE MANAGER
Responsible for overseeing the smooth running of the office and all the administrative systems within it. Also in
charge of establishing and enforcing office policies and procedures, and for working with the management team on
tasks as required
 Oversaw daily operations for 4 high-volume Obstetrics and Gynecology Physicians that treated 60+ patients each
week and 10 employees.
 Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing
education.
 Managed call schedules for 4 doctors
 Maintained all policy and procedure manuals.
 Made practice more efficient through workflow improvements, detail-oriented process changes, and increased
focus on customer satisfaction.
 Field calls and scheduled appointments; met with medical vendors.
 Credentialing for 4 Doctors
CRAIG C. CALLEWART, M.D., DALLAS, TEXAS 2010 – 2013
MEDICAL OFFICE MANAGER
Responsible for overseeing the smooth running of the office and all the administrative systems within it. Also in
charge of establishing and enforcing office policies and procedures, and for working with the management team on
tasks as required.
 Oversaw daily operations for high-volume spinal surgery practice that treated 60+ patients each clinic day.
 Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing
education.
 Managed Outlook calendar for surgery schedule, clinic schedule & Doctors personal schedule.
 Scheduled surgeries and tests, managed pre-authorizations and verified insurance coverage.
 Referred patients out to appropriate physicians or facilities as directed for testing.
 Maintained all policy and procedure manuals.
 Made practice more efficient through workflow improvements, detail-oriented process changes, and increased
focus on customer satisfaction.
 Field calls and scheduled appointments; met with medical vendors.
 Daily mail sorting.
 Traveled to multiple office locations.
OOEY GOOEY BAKE SHOP, INC., CHARLOTTE, NC 2005 - 2009
OWNER AND MANAGER
 Baked, decorated, and delivered wedding cakes, birthday cakes, cupcakes, cookies & assortments.
 Built business from the ground up; starting with a business plan and gravel floor.
 Managed daily business operations, including sales and marketing, payroll, and the interviewing, hiring, and
training of 15+ employees, driving operational excellence and profitability with award-winning results.
 Demonstrated success in coordinating multiple disciplines, managing projects, executing cost-saving strategies,
and leading and motivating team members to complete projects on time, under budget, and to the highest
standards.
 Worked with multiple vendors when ordering supplies
ORTHOCAROLINA CLINIC, CHARLOTTE, NC 2002 – 2005
ADMINISTRATIVE ASSISTANT AND TRIAGE NURSE
 Provided assistance to senior executives in fast-paced, 80+ member, and multi-physician orthopedic practice.
 Effectively managed multiple tasks, accomplished administrative duties, and provided excellence in customer
service.
 Provided check-in and check-out customer satisfaction.
 Efficiently fielded customer calls and scheduled appointments.
 Roomed patients and removed sutures, staples, and casts.
 Filed, faxed and copied medical records securely.

4. Toni Belanger Resume, Page 4
EDUCATION, TRAINING, AND CERTIFICATIONS
Active Certifications, Exp. 7/9/16
Coursework at American Academy of CPR and First Aid, Inc., Dallas, Texas:
Blood Borne Pathogens, Certificate #AB427537-BBP
Basic First Aid, Certificate #AB427537-FA
Adult, Child, Infant Basic Life Support and Cardio Pulmonary Resuscitation, Certificate #AB427537-BLS
Culinary Art, Johnson & Wales University, Charlotte, NC, 2006-2007
Active Notary Public, Commission expires 3/15/2015