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Requirements to Include in a Digital Transformation RFP
This document outlines 10 critical requirements to include in a request for proposal (RFP) for a digital transformation project. The requirements are: 1) support for federated access to integrate existing and new systems, 2) manage both content and data, 3) include artificial intelligence capabilities, 4) support both traditional content and rich media, 5) enable low-code application development, 6) be able to scale horizontally and elastically on demand, 7) support both cloud-based and hybrid deployment, 8) provide continuous innovation through frequent updates, 9) take an API-first approach to enable integration, and 10) select a platform rather than just a product to enable ongoing innovation. The document advises challenging vendors on factors like
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- 1. Ten Critical Requirements to Includein Your Next Digital Transformation RFP Dave Jones, VP Product Evangelism
- 2. Introductions Is Digital TransformationWorking? 10 Critical Requirements Q&A Agenda 1 2 3 4
- 3. Introductions Dave Jones VP ofProduct Evangelism • 20+ years in Information Management • Member of AIIM Board of Directors 3 Derick Deleo VP of Solution Consulting • 20+ years in Information Management • Inc 14+ years with IBM
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- 5. Digital Transformation in Financial Services Massive Spend Average $42M in 2018 Rising to $45M in 2019 Purpose 66% Customer facing innovations Statistics courtesy of Couchbase
- 6. Are we seeing success? Statisticscourtesy of Couchbase 88% Project delayed, reduced scope, or cancelled 26% Digital Transformation= Insurmountable Task
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- 8. Digital transformation requires asolid platform to work from. Trying to deliver digital transformation without this is like trying to build a house on sand – it will fall over in a messy heap very quickly. ▪ Dave Jones, Bobsguide Webinar, June 2019
- 9. Ten Critical Requirementsto Include in Your Next Digital Transformation RFP To avoid a big messy heap
- 10. Do you needa Product or a Platform? Product • Out of the box tool • Limited configuration capabilities • Solves a specific problem • Aka Solution Platform • Multi-purpose environment to build on top of • Highly configurable • Infinitely customizable 1
- 11. 2 Make sure youcater for Federated Access Content and data is scattered throughout your organization Do you want to rip and replace existing systems? Federated access allows you to • Extend lifetime of existing investments • Integrate to other applications • Create single view of multiple systems • Streamline search • Migrate intelligently and at YOUR pace
- 12. Does the solutionmanage Content AND data? 3Content lives in content systems and data lives in database systems – right? Wrong! Content and Data can and should live together
- 13. 4 You need tobe ready for Artificial Intelligence Everyone talks about AI but what is really needed? Your AI capabilities need to include: • Easy to use model building • Custom models built on YOUR data • Simple integration of models into core workflows and UI • Rapid ROI
- 14. Make sure youare ready for Content AND rich media 5Images, Video, Audio - all are becoming increasingly important to ALL businesses • Video evidence in RTA/insurance • Automated voice responses in call centers • Medical images • And more Your new system needs to manage both traditional content and rich media natively
- 15. 6 Do you know LowCode? Building custom applications used to be hard Low code development offers • Point and click development of custom applications • Ability to rapidly prototype, test and deploy applications • Standardized framework for developing all types of content-enabled application • Mobile ready applications
- 16. As your businessgrows can the solution Scale? 7You make plans for your business to grow – as much as it possibly can Do you make the same provision for your software? Look for Cloud-native applications providing: • Open architecture • Horizontally scalable modules • Containerized delivery • Intelligent, dynamic and elastic scaling
- 17. 8 Make sure you areready for the Cloud Some organizations want to move to the cloud Some don’t But don’t let your software choice force the decision. Ensure that your solution has the ability to: • Be delivered via the Cloud • Connect to other cloud applications • Operate in a hybrid environment to help migration (when ready)
- 18. Can the vendordeliver Continuous Innovation? 9Business needs and requirements change quickly and often Can your choice of digital transformation solution keep up with these changes? Look for solutions that adopt a Continuous Innovation/Continuous Delivery (CI/CD) approach • Frequent updates • Frictionless application of new features and bug fixes
- 19. 10 Modern solutions requirean API-First Approach Digital Transformation requirements will constantly change and you will need to adopt an eco-system approach to remain agile API first solutions ensure that all (new) features can be accessed: • From the system itself • From any connected system
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- 21. A Modern Modelfor RFP Creation Don’t Repave the Cow Path • Like for like replacement delivers little benefit • Look for solutions that solve today’s problems and provide a platform to solve the challenges of tomorrow Deliver True Digital Transformation • Create the foundation to innovate, quickly Statistics courtesy of Couchbase Use the RFP Process to Challenge Vendors • Focus on innovation, delivery models, reliability, partnership and fit • Do not just focus on cost 3 1 2
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