1. The document discusses how technology and business needs are changing in the "New Normal" environment, with trends like mobility, generational shifts, and big data growth. 2. It outlines both strategic and tactical steps companies can take to address these changes, such as deploying an agile infrastructure, adopting virtual workspaces, and outsourcing non-critical functions. 3. A key strategic consideration is how to leverage cloud computing - whether public cloud, private cloud, or hybrid models - to gain agility, reduce costs, and adapt IT to changing demands and technologies.