With OTT proliferation in the mobile business, telecom operators are struggling to redefine the value of their services for operators. Business models abound, billing remains a key opportunity area for telecoms. this talk covers high level telecom interventions related to billing and their evaluation as source of sustainable competitive advantage.
A condensed two slide Power Point file demonstrating the end to end process from the Pre Product launch process to Post Product launch CRM life cycle support.
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
In the Nigerian Electric Power Industry, the only model of service management that is mandated and monitored by the industry regulator is complaints management in a bid to ensure optimal service quality to consumers but this model is not comprehensive enough to deliver on the requirements of this industry and so new procedures have to be found that can bring about the change required. ITIL is a public framework describing Best Practice in IT service management that delivers exceptional results for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This paper proposes a unified customer service management paradigm that attempts to deliver Service Availability and Improvement alongside ensuring Service Quality that promotes customer satisfaction through the implementation of an adaptation of portions of the IT service management framework as defined by ITIL for the Nigerian Electric Power Industry
A condensed two slide Power Point file demonstrating the end to end process from the Pre Product launch process to Post Product launch CRM life cycle support.
Telecommunication Business Process - eTOM FlowsRobert Bratulic
For related eTOM Flows blog: https://modelitics.wordpress.com/2015/07/06/etom-process-flows-not-just-hierarchies
For related eTOM Flows lecture: https://www.youtube.com/watch?v=r62ZjpnjJI0
In the Nigerian Electric Power Industry, the only model of service management that is mandated and monitored by the industry regulator is complaints management in a bid to ensure optimal service quality to consumers but this model is not comprehensive enough to deliver on the requirements of this industry and so new procedures have to be found that can bring about the change required. ITIL is a public framework describing Best Practice in IT service management that delivers exceptional results for the governance of IT and focuses on the continual measurement and improvement of the quality of IT service delivered, from both a business and a customer perspective. This paper proposes a unified customer service management paradigm that attempts to deliver Service Availability and Improvement alongside ensuring Service Quality that promotes customer satisfaction through the implementation of an adaptation of portions of the IT service management framework as defined by ITIL for the Nigerian Electric Power Industry
eTOM awareness presentation. Covers an introduction to NGOSS, TOM to ETOM, exploded view of eTOM 9.0, success steps to transitioning and road map to process management.
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
The Service Management Office - Driving it performance in the face of rising ...3gamma
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
Developments in IT and business strategy a humble attemptRajesh Kumar Iyer.A
Inspired by new concepts and the changing business environment, this is a humble attempt at putting together the pieces of the complex (or simpler) world of IT and its effect on modern business
Maximizing your Global Delivery Strategy (ADM Outsourcing)Steven Hall
Want to really understand how to maximize performance in an outsourced ADM environment? Global Delivery is powerful, and with some straigh-forward rules, can increase productivty and improve software quality.
SoftAge Information Technology Limited is one of the leading firms, providing solutions and services in document management , for you to focus on your core business. Central to all our work in document processing is SoftAge's unique document management process. It is a highly efficient process that operates on the document data flow right from the point-of-collection to the warehouse, including verification, audit, scanning, record creation, data and document retrieval. It is a custom-designed process for each client that we work with. The process is frame worked by SoftAge and evolves over time to increase efficiency, security and reduced costs. Our expertise lies in the ability to create such processes to handle gigantic number of documents. We have over 20 years of experience in creating and handling such processes.
eTOM awareness presentation. Covers an introduction to NGOSS, TOM to ETOM, exploded view of eTOM 9.0, success steps to transitioning and road map to process management.
Polymita is a world leading Software Company specialized in Business Process Management. We allow companies to identify the key processes that add value to a company and then optimize them providing operational excellence, agile business cycles and accountabiliy on the activities.
enhanced Telecommunication Operating Model (e-TOM) is part of TM Frameworx. The eTOM is a comprehensive standard business processes framework. It is industry standard best practices and recommends for all business processes and or rules to support Business Support Systems (BSS) /Operation Support Systems (OSS) for communications Service providers (CSP) space. Please visit the TM Forum site for details:
https://www.tmforum.org/business-process-framework/
The Service Management Office - Driving it performance in the face of rising ...3gamma
Delivering IT services efficiently and effectively while managing a multi-vendor environment requires planning, coordination and a high degree of service management expertise. Establishing a Service Management Office (SMO) provides the single point of focus to achieve this.
Documentation Framework for IT Service DeliverySimon Denton
I developed this for a project that I am currently involved in. The project aim is to develop a documentation framework for the provision of IT as a Service. I devised the framework using the Microsoft Operations Framework as ‘glue’ between other frameworks like ITIL. I thought I’d share it as it might be useful to others who are in a similar situation. The end result is a relatively compact set of documents for each service offered by IT.
Developments in IT and business strategy a humble attemptRajesh Kumar Iyer.A
Inspired by new concepts and the changing business environment, this is a humble attempt at putting together the pieces of the complex (or simpler) world of IT and its effect on modern business
Maximizing your Global Delivery Strategy (ADM Outsourcing)Steven Hall
Want to really understand how to maximize performance in an outsourced ADM environment? Global Delivery is powerful, and with some straigh-forward rules, can increase productivty and improve software quality.
SoftAge Information Technology Limited is one of the leading firms, providing solutions and services in document management , for you to focus on your core business. Central to all our work in document processing is SoftAge's unique document management process. It is a highly efficient process that operates on the document data flow right from the point-of-collection to the warehouse, including verification, audit, scanning, record creation, data and document retrieval. It is a custom-designed process for each client that we work with. The process is frame worked by SoftAge and evolves over time to increase efficiency, security and reduced costs. Our expertise lies in the ability to create such processes to handle gigantic number of documents. We have over 20 years of experience in creating and handling such processes.
The pdf is brief analysis on Strategies used by Airtel.
Contains PESTLE Analysis, SWOT Analysis, VRIO Analysis of Airtel. A brief about Telecom Industry and Corporate structure of Airtel.
What are the top 100 SQL Interview Questions and Answers in 2014? Based on the most popular SQL questions asked in interview, we've compiled a list of the 100 most popular SQL interview questions in 2014.
This pdf includes oracle sql interview questions and answers, sql query interview questions and answers, sql interview questions and answers for freshers etc and is perfect for those who're appearing for a linux interview in top IT companies like HCL, Infosys, TCS, Wipro, Tech Mahindra, Cognizant etc
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Business requirements gathering and analysisMena M. Eissa
Business analysis and requirements management are a key to project success.
This workshop helps candidates perform better based on sharing real life experience with them.
SURE! Subscription Billing & Relationship Management for IaaS providers SURE!
Learn how SURE! end to end Subscription Billing and Relationship Management can become a right solution for IaaS providers to streamline their business models.
SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
BRM is the UK’s leading end to end Telecoms and Expenses Management software that delivers automated arbitration, cost mapping, internal billing, reporting and cost recovery for Global Enterprises that struggle to control multiple business services across multiple countries and offices.
Digital Transformation Journey at Sealed Air Leveraging SAP Solutions for Cus...SAP Customer Experience
Join Naveen Kandasami to learn how Sealed Air, the inventor of Bubble Wrap and a leading knowledge-based provider, combines its knowledge, science and technologies with SAP Hybris Cloud for Customer, to provide solutions that address customer needs and re-imagine the industries which it serves to create a world that works better. For more information, visit us at: https://www.hybris.com/
Facility Management is what makes customers say, “Wow, everything is perfect!” A great mall with stinking toilets or faulty elevators will not be liked by showrooms or shoppers. https://www.ramco.com/products/erp-software/services-industry/facility-management/
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Achieving Sales Performance Optimization Through Automated Incentive Compensa...Callidus Software
presented at TrueConnection: Sales Performance Management Conference 2007 by Jeff Staley, CRM Center of Excellence at SAP, and Jim Thomas, Senior Sales Engineer at Callidus Software
Microsoft Accounting Software | Value Proposition AnalysisKashyap Shah
This presentation describes various features of Microsoft's Accounting software for SME & MSMEs in India. It also includes balanced score card and competitive analysis based on the value offerings by Microsoft.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Tata Group Dials Taiwan for Its Chipmaking Ambition in Gujarat’s DholeraAvirahi City Dholera
The Tata Group, a titan of Indian industry, is making waves with its advanced talks with Taiwanese chipmakers Powerchip Semiconductor Manufacturing Corporation (PSMC) and UMC Group. The goal? Establishing a cutting-edge semiconductor fabrication unit (fab) in Dholera, Gujarat. This isn’t just any project; it’s a potential game changer for India’s chipmaking aspirations and a boon for investors seeking promising residential projects in dholera sir.
Visit : https://www.avirahi.com/blog/tata-group-dials-taiwan-for-its-chipmaking-ambition-in-gujarats-dholera/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
3. Revenue Management – The Building Blocks Revenue Management for the enterprise: each of these have to be addressed as part of the integrated Revenue Management initiatives The right segmentation can determine accuracy of uptake estimates and revenue potential in rapidly commoditized landscape Managing customers at the point of interaction includes payment facilitation, assuring access to product and service as well as capturing customer experience Assurance & Billing are cornerstones of capturing and realizing revenue through effective process and systems management up/downstream Forecasting demand and peak/off-peak pricing can make or break an operator’s value proposition. The balance between price and QoS, and what it takes to make the maximum a customer has to offer 1 2 3 4 Revenue Management building blocks Revenue Management Effective segmentation Assurance & Billing Customer Engagement Pricing & Inventory Human capital Applications Infrastructure
4.
5. Infrastructure and Technology Development Supply Chain Management Product Lifecycle Management Network Ops BSS/OSS Marketing Sales Customer Service Customer Relationship Management Customers Suppliers The Value Chain Question Billing
6.
7. What’s wrong with this picture? Data Ware house ERP BI RAID EBPP Billing Interconnect CRM Core Network GSM/GPRS Internet G/W MGW IN SMSC POS Mediation NPG VMS Access Network Customer profiling and charging happens here Policy management, Payment and service control happens here Customer Experience happens here With latency between customer profiling and instance of service, BSS/OSS remain a backend function
8. What’s wrong with this picture? Call setup Call/Session/Payment request Call/Transaction Decision Quality Cost Preferences Presence Status Location Call setup Service Provider Network Converged Session Billing Record
9. It’s a journey not a destination! New IN platform CRM upgrade 1 Hybrid Data Model SDP payment overhaul CRM upgrade 2 Customers can use location based discounting Customers able to use multipay for voice and pay for 3P services from handsets IMS & Mediation upgrade Customers pay for differentiated content during call, use multi channel video conferencing Process & Platforms Customer Outcomes
11. Revenue Management – The Building Blocks Revenue Management for the enterprise: each of these have to be addressed as part of the integrated Revenue Management initiatives The right segmentation can determine accuracy of uptake estimates and revenue potential in rapidly commoditized landscape Managing customers at the point of interaction includes payment facilitation, assuring access to product and service as well as capturing customer experience Assurance & Billing are cornerstones of capturing and realizing revenue through effective process and systems management up/downstream Forecasting demand and peak/off-peak pricing can make or break an operator’s value proposition. The balance between price and QoS, and what it takes to make the maximum a customer has to offer 1 2 3 4 Revenue Management building blocks Revenue Management Effective segmentation Assurance & Billing Customer Engagement Pricing & Inventory Human capital Applications Infrastructure
12.
13. Business Process framework: relevance and maturity map Partner Selection Partner Activation/ Deactivation Product definition Co-Marketing Revenue Model definition Channels Selection Channel Activation/ Deactivation Service Activation Usage Wholesale Management Fraud monitoring Investor Relations Communication & Image Strategic & Enterprise Planning Human Resources Purchasing Corporate & Legal Affairs Disaster Recovery & Security Finance, Administration & Control Quality Management, Process & Internal audit IT planning & Architecture Facilities Management Infrastructure & Collaboration Network & Traffic Management POS Mgmt Commissioning Resource Management and Operations Resource Management and Operations Resource Management and Operations Resource Management and Operations Defined Performed Business relevance Critical High Medium Low Maturity level Managed Support & Logistics Product definition & Marketing Sales & Fulfillment Assurance Product Catalogue Management Tariff Management Campaign & Retention Management Commercial Information Management Complaint mgmt Customer satisfaction survey Resource Inventory Management Document Management Billing Inquiry Customer Data Management Order Management Lead & Sales Management Contract Management Reporting Management* Customer interface management Survey execution Loyalty Campaign & Retention Execution Shipment Billing Billing Revenue Realization Wholesale billing Customer Base Analysis MNP
14.
15.
16. Case review – Billing Platform Upgrade Mediate Events Mediate IR and Billing Rate Bill Enrich/Apply rules Publish Bills Push to BI Active Mediation Real Time enhanced Rate & Bill Control Production of Bills & multichannel Customer engagement Real Time BI update (Active Datawarehousing) The immediate benefits were not the improvement of the existing KPIs but rather a great opportunity to redesign the entire Revenue Management proposition BILLING TEAMS FOR THE FUTURE
19. Case—A look at Wimax service rollout at Mobilink. Analysis of approach towards revenue management.
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22.
23.
24. More of the same? Business case for IMS… Data Ware house ERP BI RAID EBPP Billing Interconnect CRM Core Network GSM/GPRS MGW IN SMSC POS Mediation NPG VMS Access Network Core Data Core VoIP Incumbent New Nodes Sharing Platforms Planned Mediation
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Editor's Notes
The idea behind revenue management is to not sell an additional unit of capacity for less than you expect to receive from another customer!
Its not about the buzzwords-Convergence, Service oriented Architecture (SOA).The forces that drive change and the forces that resist change will in all likelihood do it for the same reason again and again. Marketing will blame idea to market time as unacceptably long. Sales and channel management will ask for processes to remain the same as the world transforms around them, IT and technical will want the world to be explained with technical constraints….revenue management suffers the most from silo-ed organizational structures. Revenue assurance and new revenue realization sit at the center of an organization’s survival strategy and yet do not drive the cohesion that is required for it to work in the first place…
Its not about the buzzwords-Convergence, Service oriented Architecture (SOA).The forces that drive change and the forces that resist change will in all likelihood do it for the same reason again and again. Marketing will blame idea to market time as unacceptably long. Sales and channel management will ask for processes to remain the same as the world transforms around them, IT and technical will want the world to be explained with technical constraints….revenue management suffers the most from silo-ed organizational structures. Revenue assurance and new revenue realization sit at the center of an organization’s survival strategy and yet do not drive the cohesion that is required for it to work in the first place…
Its not about the buzzwords-Convergence, Service oriented Architecture (SOA).The forces that drive change and the forces that resist change will in all likelihood do it for the same reason again and again. Marketing will blame idea to market time as unacceptably long. Sales and channel management will ask for processes to remain the same as the world transforms around them, IT and technical will want the world to be explained with technical constraints….revenue management suffers the most from silo-ed organizational structures. Revenue assurance and new revenue realization sit at the center of an organization’s survival strategy and yet do not drive the cohesion that is required for it to work in the first place…