2. RobinaTech Vision
2
2
TM Forum Frameworx is a
suite of best practices and
standards that provides the
blueprint for effective,
efficient business operations.
The Business Process
Framework (eTOM) is a
critical component of
Frameworx, the TM
Forum’s blueprint for
enabling successful
business transformation.
Let us show you how
TM Forum’s Business
Process Framework can
be used to support a
range of business
objectives — accurate
scoping of projects,
knowledge sharing,
activity-based
management, problem
solving, and many more.
3. Frameworx
3
TM Forum Frameworx is a suite of best practices and
standards that provides the blueprint for effective, efficient
business operations.
It enables you to assess and optimize performance using a
proven, service-oriented approach to operations and
integration.
The practical tools available in Frameworx help improve
end-to-end management of services across complex, multi-
partner environments.
Frameworx has been widely adopted and proven to
significantly improve agility in IT and operations,
resulting in increased margins, lower costs, and optimal
customer experience.
Frameworx is created and evolved by TM Forum
members who participate in the Forum’s Collaboration
Community.
4. What is Frameworx? 4
Frameworx is a suite of best practices and standards that when
adopted enable a service-oriented, highly automated and efficient
approach to business operations.
Frameworx provides hundreds of standardized Business
Metrics that have been embraced by the industry and allow for
benchmarking, as well as a suite of interfaces and APIs that enable
integration across systems and platforms.
Frameworx also includes adoption best practices to help
companies implement and use the standards and management best
practices to ensure ongoing conformance.
5. What Frameworx can do
for You
5
Innovate and reduce time-to-
market with streamlined end-to-
end service management
Improve customer experience
and retention using proven
processes, metrics and maturity
models
Reduce integration costs and risk
through standardized interfaces
and a common information model
Create, deliver and manage
enterprise-grade services across a
multi-partner value-chain
Optimize business processes to
deliver highly efficient, automated
operations
Reduce transformation risk by
delivering a proven blueprint for
agile, efficient business operations
6. What is the Business Process
Framework?
6
It is a hierarchical catalog of the key business
processes required to run a service-focused
business. At the conceptual level, the framework
has three major areas, reflecting major focuses
within typical enterprises:
Strategy, Infrastructure
and Product
Operations
Enterprise
Management
7. 6 things you can do with the
Business Process Framework
7
Create consistent and high-
quality end-to-end process
flows, eliminating gaps and
duplications in process
flows.
Understand, design, develop
and manage IT applications
in terms of business process
requirements so applications
will better meet business
needs
Apply disciplined and
consistent business process
development enterprise-
wide, allowing for cross-
organizational reuse.
Adopt a standard structure,
terminology and
classification scheme for
business processes to
simplify internal operations
and maximize opportunities
to partner within and across
industries.
Create a common language
for use across departments,
systems, external partners
and suppliers, reducing cost
and risk of system
implementation, integration
and procurement.
Identify opportunities for cost and
performance improvement through
re-use of existing processes and
systems.
8. Business Process Framework
(eTOM) Fundamentals Course
8
Learn a common, business-led
approach to rationalize the
processes that run your business.
The course:
gives you a deep dive on one of the most
well-known and widely-adopted standards
in our industry.
is new, improved and streamlined,
presented in an easy to follow video
format, with interactive quizzes to test your
learning as you go along
Online
Course
Seminar
Course
9. Course Objectives For Service
Providers:
9
Allow
Create
Provide
Enable
you to interact with your suppliers
and partners using standard
terminology
a common understanding of the tasks
involved in running your business and a
common language to describe them
a solid foundation for scoping
projects, planning the future and
assessing the impact of change
you to collect and re-use
the knowledge that
exists in your business
Equip you to use the
Framework to improve
business efficiency
10. Course Objectives For Suppliers:
10
you an understanding of how your product
can better fit your customers’ business process
requirements.
Give
how change projects can be better planned
and executed through a deeper understanding
of service provider processes
Show
you to interact with your customers and
partners using standard terminology
Allow
1
2
3
4
11. What will you learn?
11
Level 3
Why is the Business Process
Framework important?
What can the Business Process
Framework do for me?
Where do I start?
Conformance
The Business Process
Framework & ITIL (optional)
12. Who should attend 12
Solution architects working for
enterprise application providers
or integrators
Anyone interested in ensuring
that a service provider business
operates as efficiently as possible
Anyone interested in gaining a
better understanding of the
relationship between the goals of
the business and the supporting IT
infrastructure
Business managers, enterprise
solution architects, process
practitioners and quality managers
This course is suitable for:
15. Consulting & Training Project Deal 15
Dear Mrs/Mr
We are very much interested in receiving your
comments, suggestions and questions including its
policies, procedures and services.
Robinatech
