The document summarizes an IT training session that covered several topics: - Two rooms were being upgraded to allow for interactive presentations. - The borough partnered with CitySourced to allow residents to report issues through a mobile app. This would streamline reporting and updates. - LastPass was recommended as a password manager to help users securely store login credentials for multiple accounts. - Details were provided about the borough's public and private wireless networks. - An upcoming upgrade to Microsoft Office 365 was announced, promising improved collaboration and mobile access. - Updates were provided on the borough's Facebook page and technology blog.

1. Borough of West Chester
Information Technology Training
Session 9 – May 14, 2013
William Mann, Chief Information Officer
• Interactive Presentations
• CitySourced
• Securing Your Online Profile with LastPass
• Website Enhancement Project
• Wireless Networks (public & staff)
• Microsoft Office 365 - Upgrade
• Facebook Update
• Technology Blog
• Straight From The Headlines
• Questions & Answers

2. Interactive Presentations
Room 240 and the Borough Council Chambers are both in the process of
being upgraded to include the ability to easily conduct interactive
presentations. The solutions being installed are very popular in school
districts and are very easy to setup and use.

3. Interactive Presentations
Room 240 will have a
“fixed” projector and
board installed.
The Borough Council
Chambers will have a
“mobile cart” solution.
The mobile cart will
have the ability to be
placed at any desired
location, easily and
quickly.

4. Interactive Presentations
These interactive projectors will be available for all
departments, public meetings and on appointment
private meetings as well.
Before anyone can use the equipment the presenter
must first be introduced to how the equipment
functions.
A policy and procedure for the use of this equipment
shall also be issued prior to it being placed into service.

5. Interactive Presentations
Room 240 and the Borough Council Chambers are both in the process of
being upgraded to include the ability to easily conduct interactive
presentations. The solutions being installed are very popular in school
districts and are very easy to setup and use.

6. CitySourced
The Borough has partnered with CitySourced to bring interactivity and
engagement to our community.
What is CitySourced?
Very simply CitySourced allows anyone to very easily
and quickly report hazardous conditions,
environmental concerns and public safety
problems directly to the appropriate governmental
department…. right from their smartphone.

7. CitySourced
How Does CitySourced Work?
Users will be able to download (for free) West Chester‟s new app, “West
Chester Connect” from their smartphone‟s store. The app will be
available on iPhone, Android, Windows and Blackberry devices. All that
will be needed to register is the user‟s email address & name.
Our app is already available in the Apple & Android Stores. Windows & Blackberry should be available very shortly.
https://itunes.apple.com/us/app/west-chester-connect/id643104510?ls=1&mt=8
https://play.google.com/store/apps/details?id=com.citysourced.westchesterpa

8. CitySourced
How Does CitySourced Work?
Once downloaded the user will only need to open the
app when he or she finds an issue they would like to
report. Once the app is open, the camera is
automatically activated so that a photo of the
“problem” can be included along with the information.
A couple of pre-defined fields will be available such as
“pot hole” or “sidewalk” for the user to select. The
user can also include additional notes in their report.
The GPS information
from the phone & the
time of the report
will also be included
in the report.

9. CitySourced
Administering CitySourced?
Each department will login to our account to manage and
work on reported issues. The person who submitted the
report will receive updates as the reported issue is
handled.

10. CitySourced
The app is being written and should be available in the
app stores shortly. A policy & procedure is being
prepared in addition to “press release” information.
Training will also be provided soon to management.

11. CitySourced
Staff with access will be able to log in to manage and
complete work orders which are submitted through
CitySourced. The citizen who submitted the work order
will get push notifications as the work order is
processed.

12. CitySourced
Staff assigned with specific roles in CitySourced will be
notified by email when work orders are submitted.
Sample email
Demo

13. CitySourced
I am continuing to work with CitySourced developing our new service.
You can find the app in the Apple and Android stores now. This is the app you (or a
citizen) would use to “report an issue”. The Windows Phone & Blackberry apps should
arrive within a week or two.
What’s Next?
• I have training next week with CitySourced.
• One hour webinar to be scheduled in June for departmental staff provided by
CitySourced.
• I will provide follow-up training to all staff who will use the service.
• I will prepare a “press release” which will be submitted to the Borough Manager for
approval announcing the new service and a launch date.
• I will prepare a “borough policy” in respect to CitySourced which shall be
submitted to the Borough Manager for approval.

14. Securing Your Online Profile
I have been checking out several free
applications for the past year or so in
respect to managing passwords. I have
finally conceded that sometimes you simply
need to pay if you want to do it right.
This revelation in addition to the
importance of enhancing security has led me
to “LastPass”.

15. Securing Your Online Profile
What is LastPass?

16. Securing Your Online Profile
Getting Started with LastPass?
* LastPass is about $12/year. Which is well worth the small
cost to secure your information safely & easily.
You can sign up at www.lastpass.com.
Tips:
• Write down & gather all your secure account information.
• Place the accounts into categories (finance, shopping, tv,
school etc.)
• Enter all of your gathered information into the “Vault”.
• Download the app for your mobile devices.

17. Wireless Networks
There are 2 wireless networks in
service inside the municipal
building.
1. The primary access is “WC-Wireless”
which is open to the staff as well as
visitors. This wireless network can be
shared with anyone who requests
access. The WEP Key is
[4016106962700].
2. The secondary access point is “Staff
Only”. Access to this SSID must be
approved through the CIO‟s office.
Review IT Memo 2013-21 (Staff Only Wireless Network)

18. Wireless Networks
WEP – “Wired Equivalent Privacy”
This is a security code assigned to secured wireless
networks.
SSID – “Service Set Identifier”
Wireless networks can be broken out into several different
“service sets” in order to meet the needs of different
users.
This is how we can have both “WC-Wireless” and “Staff
Only” on the same wireless access network.

19. Wireless Networks
Security Tip !
You no doubt have noticed that more & more public
businesses such as restaurants, grocery stores, book
stores, coffee shops and pubs are now providing “open
access” to their wireless network.
While this is great It is strongly recommended that if you
connect to these “open networks” you stay away from
banking and other sensitive transactions while connected.
If you find that you need to conduct any type of secure
transaction take a moment to first disconnect from the
wireless network and use your carrier‟s cellular network.

20. Microsoft Office 365
Our upgrade to Microsoft Office 365 is only a couple of
weeks away! Although no specific date has been set yet I
did receive an alert from Microsoft on May 1 providing a 4
week window for our service upgrade.
In addition to moving from Office 2010 to Office 2013
some of the new highlights include:
• The 2013 service upgrade will deliver exciting new features, including: Wider
support for mobile devices, so you and your staff can be more productive in more
places.
• Integration between online conferencing, social networks, and email for improved
collaboration.
• File sharing and storage in the cloud with SkyDrive Pro.
• Smarter email, calendar and contacts with broader mobile support.
• Improved management capabilities in the redesigned Office 365 admin portal.

21. Microsoft Office 365
Some of the improvements you will see include:

22. Facebook
The Borough‟s Facebook page has
continued to grow in popularity since
it was launched on October 1, 2012.
We are approaching 1000 „Likes‟ so
please recommend our page to your
friends and family.
If you have any ideas or suggestions please
Contact any of the Facebook Team members.
• William Mann
• Staci King
• Rich Ashenfelder
• Meghan Fogarty
• Kathy Brooks
• Hector Mojica
• Jennifer Glick

23. Technology Blog
Please be sure to stay on top of all
things tech at the Borough‟s own
“West Chester Technology Blog”.
If you have any ideas or suggestions
please contact me.
Did you know that you can subscribe
to the tech blog by entering your
email address in the “Follow by
Email” option on the right panel.

24. Promoting Engagement
This 4 x 6 sticker will be arriving shortly.

25. Technology News
• “DNS” or “Domain Name System” Turns 30.
• Online Shopping Faces Taxes
• Malware Trouble For Bing
• Boston Tragedy – Contacting Loved Ones During Tragedy
• Cyber Criminals Scoping Out Mobile Users

26. Q & A