The document presents findings from a survey of 4,000 non-profit organizations conducted by the C.S. Mott Foundation, revealing a low response rate of 5.2% with a significant focus on equipment rather than staff training for technology use. It highlights under-utilization of existing systems and the rising costs and accessibility of technology, such as dedicated access options. Moreover, it discusses the evolution of tools and content in the digital age, providing examples of innovative communications applications and services.

1. Technology & Grantmaking Gavin Clabaugh C.S. Mott Foundation

2. Background Survey of 4000 Non-profit Organizations Organizational Profile Technology Profile Communications Profile The Response: Two hundred eight surveys returned 5.2% response rate

3. Investments by Area

4. Survey Results Low Relative Investment in Training and Support Spend 3 times as much on equipment as on training staff how to use it. Under-utilized Resources Staff feel that they are utilizing existing systems and infrastructure at only 50% of its capacity.

5. The Revolution ... ACCESS

6. Access Revolution Costs are low and dropping Options are increasing Dedicated access ISDN Dialup Cable

7. The Access Future Cable TV Model Fixed monthly cost Dedicated (7x24) Access Emerging Examples “ Wired” apartments Building-based access services

8. The Revolution ... TOOLS

9. Exploding the Myths Internet vs. World Wide Web

10. Information Age Power Tools Telephony Applications Automated Voice Response Fax on Demand Inovative use of 800/888 numbers Email Applications Listservs Infobots Email

11. Examples EDF’s Action Alert System Mott Foundation Publication Hotline W. A. Jones Foundation Infobot Center for Responsive Politics Open Secrets Website

12. The Revolution ... CONTENT