The document discusses the evolution of 'circuit riders' in response to changing technology and market conditions since 1995, highlighting challenges in expertise and management support. It outlines the historical context, business model issues, and the shift towards intermediary support for technology assistance. It concludes with a focus on future trends in infrastructure and support within the technology landscape.

1. “ Circuit Riders” A Brief History

2. The Need The Year 1995 Changing Market Conditions Emerging Internet Access Lagging effectiveness tcn Capacity Survey …

3. The Research Little formal recognition of technology Few internal training or support resources Overburdened or conflicted “systems” staff Little or no management support No lack of technology but a lack of expertise Competing standards and competing (and untrusted) consultants

4. The Business Model Issue or project focused Cross-organizational Foundation “authorized” & subsidized Limited scope & focused goals Innovative application of technology around a project or campaign “ Foundations-subsidized, program-focused, short-term, technical assistance – usually as part of a specific campaign or focus.”

5. The Business Model Model not designed to provide: Ongoing support Ongoing maintenance Web page publishing IT staff AV Updates Printer repairs Yada, yada, yada…

6. The Pioneers 1995 W.A. Jones/TCN 1996 Brainerd/Bullitt (OneNorthWest) RFF (Rockefeller Technology Project AKA Tech Rocks) 1997 Support from Mott, Surdna, Kellogg, Packard, … Multiple ongoing projects “rider” projects 1999 Growth of ISO models (NPower..) 2000 + Multiple models Multiple projects

7. Today Increasing Use of intermediaries for technology assistance, training, support, and “eRider”-styled projects. Mainstream foundation support of intermediaries as preferred (trusted) providers of support, assistance, and training. Decreasing Direct involvement by Foundations in “eRider”-type projects. Innovative applications as ISOs focus on infrastructure, support and maintenance issues.

8. Tomorrow? ISO’s Targeted “circuit riding” Merchants of Meaning Innovations NTEN Field-building Standards of Practice Learning Communities Demonstrated Successes

9. © Gavin Clabaugh - 2005

10. © Gavin Clabaugh - 2005

11. © Gavin Clabaugh - 2005

12. © Gavin Clabaugh - 2005